Avaya G450 Manager Instruction Manual

Installing and Upgrading the Avaya
G450 Media Gateway
03-602054
Issue 2
June 2008

© 2008 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full legal page information, please see the complete document,
Avaya Legal Page for Software Documentation,
Document number 03-600758.
To locate this document on the website, simply go to
http://www.avaya.com/support and search for the document number in
the search box.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions to
the original published version of this documentation unless such modifications,
additions, or deletions were performed by Avaya. Customer and/or End User
agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
employees against all claims, lawsuits, demands and judgments arising out of,
or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web
sites referenced elsewhere within this documentation, and Avaya does not
necessarily endorse the products, services, or information described or offered
within them. We cannot guarantee that these links will work all of the time and
we have no control over the availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support
Copyright
Except where expressly stated otherwise, the Product is protected by copyright
and other laws respecting proprietary rights. Unauthorized reproduction,
transfer, and or use can be a criminal, as well as a civil, offense under the
applicable law.
Avaya support
Avaya provides a telephone number for you to use to report problems or to ask
questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
http://www.avaya.com/support

Issue 2 June 2008 3
About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Downloading this book and updates from the Web . . . . . . . . . . . . . . . . . 13
Downloading this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Safety labels and security alert labels . . . . . . . . . . . . . . . . . . . . . . . . 13
Related resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Within the US. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sending us comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 1: Before you install . . . . . . . . . . . . . . . . . . . . . . . . 19
Before going to site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Preparing required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Equipment required for installation . . . . . . . . . . . . . . . . . . . . . 19
Equipment required for mounting . . . . . . . . . . . . . . . . . . . . . . 19
Equipment required for installing an S8300 Server . . . . . . . . . . . . . 20
Equipment required if you are not installing an S8300 Server . . . . . . . 20
Obtaining the G450 serial number . . . . . . . . . . . . . . . . . . . . . . . . 20
Obtaining RFA access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Checking license file and Avaya Communication
Manager versions for a Local Survivable Processor (LSP) . . . . . . . . . . 21
Downloading a G450 license file to your laptop . . . . . . . . . . . . . . . . . 21
Downloading CM license and authentication files to your laptop . . . . . . . 21
Running the Automatic Registration Tool (ART)
for the RAS IP address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Obtaining the RAS IP address and password . . . . . . . . . . . . . . . . 22
Downloading recent firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Obtaining the Electronic Preinstallation Worksheet (EPW). . . . . . . . . . . 24
Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Environmental verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Grounding verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing power supply units . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unpacking and checking package contents . . . . . . . . . . . . . . . . . . . 27
Chapter 2: Installing the Avaya G450 Media Gateway . . . . . . . . . . 29
Step 1: Mounting the G450 chassis . . . . . . . . . . . . . . . . . . . . . . . . . 29
Mounting the G450 in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Contents

4 Installation and Upgrades for the Avaya G450 Media Gateway
Brackets without cable guides . . . . . . . . . . . . . . . . . . . . . . . . 30
Brackets with cable guides . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Attaching each mounting bracket to the G450. . . . . . . . . . . . . . . . 31
Before mounting the G450 . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Mounting the G450 in the rack . . . . . . . . . . . . . . . . . . . . . . . . 32
Mounting the G450 on a wall . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Attaching brackets to the G450 for wall mounting . . . . . . . . . . . . . 32
Fastening the G450 to the wall . . . . . . . . . . . . . . . . . . . . . . . . 33
Placing the G450 on a table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Step 2: Installing the Power Supply Units . . . . . . . . . . . . . . . . . . . . . . 33
Step 3: Installing the media modules. . . . . . . . . . . . . . . . . . . . . . . . . 34
Before inserting media modules into the G450 chassis . . . . . . . . . . . . 34
Combination limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Allocating slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Inserting the S8300 Server module. . . . . . . . . . . . . . . . . . . . . . . . 37
Inserting media modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Step 4: Attaching ground conductors . . . . . . . . . . . . . . . . . . . . . . . . 40
General grounding requirements. . . . . . . . . . . . . . . . . . . . . . . . . 40
Installation location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Ground conductor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Ground block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Restricted Access Location. . . . . . . . . . . . . . . . . . . . . . . . . . 41
Approved grounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Connecting the safety ground . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Attaching the ground wires . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Step 5: Connecting power to the G450. . . . . . . . . . . . . . . . . . . . . . . . 44
PWR LED indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 3: Connecting devices. . . . . . . . . . . . . . . . . . . . . . . 47
Step 1: Connecting data and voice devices . . . . . . . . . . . . . . . . . . . . . 47
Connecting a switch or a network data port . . . . . . . . . . . . . . . . . . . 47
Connecting a computer to the Services port . . . . . . . . . . . . . . . . 48
Connecting an IP telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Connecting the telephone to the G450 . . . . . . . . . . . . . . . . . . . . 49
Connecting an ISDN BRI station . . . . . . . . . . . . . . . . . . . . . . . . . 49
Connecting one ISDN BRI station to one ISDN port. . . . . . . . . . . . . 49
Connecting two ISDN BRI stations to one ISDN port . . . . . . . . . . . . 49
Connecting an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting a DCP telephone to an
MM712 or MM717 media module . . . . . . . . . . . . . . . . . . . . . . . . 52

Issue 2 June 2008 5
Connecting an analog trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Connecting an E1/T1 trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Connecting an ISDN BRI trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Connecting devices to the MM717 and MM716 media modules . . . . . . . . 55
Connecting the MM716 or MM717 front panel connector
to a punch down block. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Step 2: Installing circuit protection. . . . . . . . . . . . . . . . . . . . . . . . . . 56
Step 3: Connecting to the Wide Area Network (WAN). . . . . . . . . . . . . . . . 57
Connecting a WAN to the G450. . . . . . . . . . . . . . . . . . . . . . . . . . 57
Connecting a WAN link to the MM342 media module . . . . . . . . . . . . 57
Connecting an E1/T1 WAN link to the MM340 media module. . . . . . . . 58
Connecting an Ethernet WAN link . . . . . . . . . . . . . . . . . . . . . . 58
Connecting an external router to the G450 . . . . . . . . . . . . . . . . . . . 58
Step 4: Installing the Coupled Bonding Conductor . . . . . . . . . . . . . . . . . 58
Installing the CBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Step 5: Installing the Avaya Partner Contact Closure Adjunct . . . . . . . . . . . 59
Installing the contact closure . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Step 6: Installing an 808A Emergency Transfer Panel and associated telephones 60
Chapter 4: Connecting and enabling a modem for remote access . . . 63
Connecting and enabling a modem (G450 without S8300) . . . . . . . . . . . . . 63
Connecting and enabling a serial modem . . . . . . . . . . . . . . . . . . . . 63
Connecting and enabling a USB modem (G450 without S8300) . . . . . . . . 68
Testing the modem connection (G450 without S8300) . . . . . . . . . . . . . 73
Connecting and enabling a USB modem (G450 with S8300) . . . . . . . . . . . . 74
Maintenance web pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Accessing the Maintenance web pages . . . . . . . . . . . . . . . . . . . 74
Changing the modem settings on the Configure Server Maintenance
Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Connecting and enabling a USB modem (G450 with S8300) . . . . . . . . . . 78
Connecting and enabling the modem . . . . . . . . . . . . . . . . . . . . 78
Testing the modem connection (G450 with S8300) . . . . . . . . . . . . . . . 79
If a USB CD-ROM drive is required to download software upgrades . . . . . 79
Chapter 5: Configuring the G450. . . . . . . . . . . . . . . . . . . . . . 81
Chapter 6: After installation. . . . . . . . . . . . . . . . . . . . . . . . . 83
Step 1: Testing the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Testing data connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Testing telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

6 Installation and Upgrades for the Avaya G450 Media Gateway
Testing trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
LSP failover testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Step 2: Removing the installation equipment . . . . . . . . . . . . . . . . . . . . 85
Chapter 7: Adding media modules and devices. . . . . . . . . . . . . . 87
Adding a media module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Adding voice modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Adding WAN modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Adding a LAN device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configuring the LAN device on the G450 . . . . . . . . . . . . . . . . . . . . 88
Recording LAN information for software configuration. . . . . . . . . . . 88
Testing the LAN device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Adding a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Connecting the telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configuring the telephone on the G450 . . . . . . . . . . . . . . . . . . . . . 89
Recording telephone information for software configuration . . . . . . . 89
Testing the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Adding a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Ordering the trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Special considerations when ordering an analog trunk . . . . . . . . . . 90
Connecting the trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuring the trunk on the G450 . . . . . . . . . . . . . . . . . . . . . . . . 91
Recording trunk information for software configuration . . . . . . . . . . 91
Testing the trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Adding a WAN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Ordering the WAN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Connecting the WAN line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Configuring the WAN line on the G450. . . . . . . . . . . . . . . . . . . . . . 92
Recording WAN information for software configuration . . . . . . . . . . 92
Testing the WAN link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Adding an Avaya Partner Contact Closure Adjunct. . . . . . . . . . . . . . . . . 92
Chapter 8: Upgrading and replacing Field Replaceable Units . . . . . . 93
Adding or removing G450 main board modules. . . . . . . . . . . . . . . . . . . 93
Removing and inserting the G450 main board . . . . . . . . . . . . . . . . . 93
Adding or removing VoIP modules: MP20 and MP80 . . . . . . . . . . . . . . 94
Replacing the fan tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Replacing a power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Issue 2 June 2008 7
Chapter 9: Upgrading the Avaya
Communication Manager software . . . . . . . . . . . . . . 99
Upgrading the software using a CD-ROM drive . . . . . . . . . . . . . . . . . . . 99
Local configuration with S8300 Media Gateway. . . . . . . . . . . . . . . . . 99
Upgrading the software without a CD-ROM drive . . . . . . . . . . . . . . . . . . 100
Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Performing the upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Chapter 10: Upgrading the G450 firmware. . . . . . . . . . . . . . . . . 101
Upgrading G450 firmware using Avaya Software Update Manager . . . . . . . . 101
Upgrading G450 firmware from the primary controller . . . . . . . . . . . . . . . 102
Upgrading G450 firmware using Gateway Installation Wizard (GIW). . . . . . . . 102
Upgrading G450 firmware and Avaya Communication
Manager software using Avaya Installation Wizard (IW). . . . . . . . . . . . . . 103
Upgrading G450 firmware using the CLI via FTP/TFTP . . . . . . . . . . . . . . . 104
CLI commands for upgrading G450 firmware via FTP/TFTP . . . . . . . . . . 104
Example upgrade via FTP/TFTP using the CLI . . . . . . . . . . . . . . . . . 105
Preparing installation worksheets . . . . . . . . . . . . . . . . . . . . . . . . 105
Entering values in Server Values worksheet. . . . . . . . . . . . . . . . . 106
Setting up a TFTP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Setting up a TFTP on the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Downloading G450 firmware files to a local TFTP server. . . . . . . . . . . . 108
Installing firmware from the TFTP server on the S8300 Server. . . . . . . . . 109
Copying firmware files to the /tftpboot directory of an S8300 Server . . . 110
Upgrading G450 firmware using the CLI via a USB device . . . . . . . . . . . . . 111
CLI Commands for upgrading G450 firmware via a USB device . . . . . . . . 111
Example upgrade using the CLI via a USB device . . . . . . . . . . . . . . . 111
Downloading G450 firmware files to a local PC . . . . . . . . . . . . . . . . . 112
Chapter 11: Upgrading IP phone configuration and firmware files . . . 113
Administering the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Upgrading the IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
TFTP IP telephone upgrade examples . . . . . . . . . . . . . . . . . . . . . . . . 116
Upgrading the 4602SW and 4602D phones . . . . . . . . . . . . . . . . . . . 117
Upgrading 4620 IP phones after the script files are already stored in NVRAM 119
Failure scenarios and repair actions . . . . . . . . . . . . . . . . . . . . . . . . . 120
Upgrading considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

8 Installation and Upgrades for the Avaya G450 Media Gateway
Chapter 12: Backing up and restoring the G450 . . . . . . . . . . . . . 123
Chapter 13: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 125
One telephone stops working. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Identifying the problem when one phone stops working . . . . . . . . . . . . 125
Several telephones stop working. . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Identifying the problem when several phones stop working . . . . . . . . . . 126
No power on the G450. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
A trunk stops working. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
A WAN line stops working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
CLI is not accessible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Appendix A: Front panel description . . . . . . . . . . . . . . . . . . . 131
The front panel of the Avaya G450 Media Gateway chassis without media modules 131
Media module slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
System LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
USB ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Console port (CON) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Services port (SERVICES). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Emergency Transfer Relay port (ETR) . . . . . . . . . . . . . . . . . . . . . . 133
Contact Closure port (CCA). . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Implement the Contact Closure feature . . . . . . . . . . . . . . . . . . . 133
Router ports (ETH WAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Switch ports (ETH LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Reset (RST) and Alternate Software Bank (ASB) buttons. . . . . . . . . . . . 134
Load firmware from a bank other than the default bank during startup . . 134
The front panel of the Avaya S8300 Server . . . . . . . . . . . . . . . . . . . . . 134
S8300 Server ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
S8300 Server port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
The front panel of the Avaya MM340 media module. . . . . . . . . . . . . . . . . 136
MM340 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
MM340 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
The front panel of the Avaya MM342 media module. . . . . . . . . . . . . . . . . 137
MM342 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
MM342 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
The front panel of the Avaya MM710 media module. . . . . . . . . . . . . . . . . 138
MM710 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
MM710 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
The front panel of the Avaya MM711 media module. . . . . . . . . . . . . . . . . 139

Issue 2 June 2008 9
MM711 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
MM711 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
The front panel of the Avaya MM712 media module. . . . . . . . . . . . . . . . . 140
MM712 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
MM712 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
The front panel of the Avaya MM714 media module. . . . . . . . . . . . . . . . . 141
MM714 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
MM714 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
The front panel of the Avaya MM716 media module. . . . . . . . . . . . . . . . . 142
MM716 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
MM716 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
The front panel of the Avaya MM717 media module. . . . . . . . . . . . . . . . . 144
MM717 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
MM717 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
The front panel of the Avaya MM720 media module. . . . . . . . . . . . . . . . . 147
MM720 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
MM720 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
The front panel of the Avaya MM722 media module. . . . . . . . . . . . . . . . . 148
MM722 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
MM722 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Appendix B: Technical specifications . . . . . . . . . . . . . . . . . . . 149
G450 Media Gateway specifications . . . . . . . . . . . . . . . . . . . . . . . . . 149
Power cord specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Appendix C: Running the Avaya Installation Wizard (Avaya IW). . . . . 151
Accessing Avaya IW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Preliminary screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
MGC configuration and upgrade options . . . . . . . . . . . . . . . . . . . . . . 156
Configuring and upgrading the server . . . . . . . . . . . . . . . . . . . . . . 156
Upgrading an existing MGC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Configuring the primary controller IP addresses . . . . . . . . . . . . . . . . . . 166
Gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Firmware configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Modem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Telephony configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Trunk configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Adding a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Modifying trunk parameters. . . . . . . . . . . . . . . . . . . . . . . . . . 193

10 Installation and Upgrades for the Avaya G450 Media Gateway
Modifying IP route configuration . . . . . . . . . . . . . . . . . . . . . . . 194
Displaying trunk status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Removing a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Configuring a trunk media module . . . . . . . . . . . . . . . . . . . . . . 197
Endpoint installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Alarm configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Password and final screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Appendix D: Running the Gateway Installation Wizard (GIW) . . . . . . 209
Running the Gateway Installation Wizard (GIW). . . . . . . . . . . . . . . . . . . 209
Performing a basic configuration of the G450. . . . . . . . . . . . . . . . . . 209
Connect a modem, if necessary . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Connecting a serial modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Connecting a USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Test the modem connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Testing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Appendix E: Power supplies and adjunct systems . . . . . . . . . . . . 233
Typical adjunct power connections . . . . . . . . . . . . . . . . . . . . . . . . . 234
Typical adjunct power connections end-to-end . . . . . . . . . . . . . . . . . . . 235
Auxiliary power for an attendant console . . . . . . . . . . . . . . . . . . . . . . 235
Local and Phantom Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
IA770 INTUITY AUDIX messaging application . . . . . . . . . . . . . . . . . . . 237
Shared resources of IA 770 coresidency. . . . . . . . . . . . . . . . . . . . . 237
Where is the IA770 location and software . . . . . . . . . . . . . . . . . . . 238
Using an AUDIX trunk group as well as an AUDIX hunt group for
new systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
IA770 INTUITY AUDIX installations and S8300
upgrades for IA770 INTUITY AUDIX . . . . . . . . . . . . . . . . . . . . . . 238
INTUITY AUDIX LX messaging system . . . . . . . . . . . . . . . . . . . . . . . 239
Call center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
About Avaya G450 announcement software . . . . . . . . . . . . . . . . . . 239
Uninterruptible power supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . 242
UPS models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Terminal server installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Equipment required for installing and administering the terminal server . . . 246
What are the distance limits for the terminal server . . . . . . . . . . . . . . 247
How is the terminal server cabling connected. . . . . . . . . . . . . . . . . . 247
Connecting the IOLAN+ to the adjunct and the LAN . . . . . . . . . . . . . . 247
Administering the IOLAN+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Issue 2 June 2008 11
Connecting the IOLAN+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Setting up HyperTerminal on the computer . . . . . . . . . . . . . . . . . 249
Administering the IOLAN+ the first time . . . . . . . . . . . . . . . . . . . 249
Rebooting the IOLAN+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Navigating the IOLAN+ terminal server . . . . . . . . . . . . . . . . . . . . . 252
Administering the gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Administering an IOLAN+ port . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Testing connectivity through the IOLAN+ . . . . . . . . . . . . . . . . . . . . 255
Potential failure scenarios and repair actions . . . . . . . . . . . . . . . . . . 256
Administering IP services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Call Detail Recording (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Connecting CDR equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Administering CDR data collection. . . . . . . . . . . . . . . . . . . . . . . . 258
Administering CDR parameters. . . . . . . . . . . . . . . . . . . . . . . . . . 259
Testing the switch-to-adjunct link . . . . . . . . . . . . . . . . . . . . . . . 260
Reliable Data Transport Tool (RDTT) package . . . . . . . . . . . . . . . . . . . . 261
What does the RDTT package contain . . . . . . . . . . . . . . . . . . . . . . 261
Downloading the RDTT package . . . . . . . . . . . . . . . . . . . . . . . . . 261
Installing the RDTT package . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Administering the RDTT package . . . . . . . . . . . . . . . . . . . . . . . . 262
Related topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
DS1/T1 CPE loopback jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Installing a loopback jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Selecting the loopback jack installation method . . . . . . . . . . . . . . 263
Installing a loopback jack with a smart jack . . . . . . . . . . . . . . . . . 264
Installing a loopback jack without a smart jack . . . . . . . . . . . . . . . 264
Administering a loopback jack . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Testing a loopback jack with a smart jack . . . . . . . . . . . . . . . . . . . . 265
Testing the DS1 span from the MM710 to the loopback jack . . . . . . . . 265
Checking the integrity of local equipment . . . . . . . . . . . . . . . . . . 265
Testing the integrity of data sent over the loop . . . . . . . . . . . . . . . 267
Testing the DS1 span from the smart jack
to the network interface termination or fiber multiplexer (MUX) . . . . . 270
Testing the DS1 span from the loopback jack to the smart jack . . . . . . 270
Testing a loopback jack without a smart jack . . . . . . . . . . . . . . . . . . 274
Configurations using fiber multiplexers . . . . . . . . . . . . . . . . . . . . . 276
Checking for the presence of DC . . . . . . . . . . . . . . . . . . . . . . . 277
External modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Hardware required when configuring modems . . . . . . . . . . . . . . . . . 278

12 Installation and Upgrades for the Avaya G450 Media Gateway
Multi-Tech MT5634ZBA-USB-V92 . . . . . . . . . . . . . . . . . . . . . . . . 278
Configuring the MT5634ZBA-USB-V92 modem . . . . . . . . . . . . . . . 279
Multi-Tech MT5634ZBA-V92-GLOBAL . . . . . . . . . . . . . . . . . . . . . . 279
Administering Multi-Tech modems. . . . . . . . . . . . . . . . . . . . . . . . 279
Busy tone disconnect equipment for non-U.S. installations . . . . . . . . . . . . 280
Music-on-hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Installing a non-FCC-registered music source on a G450
Media Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Connecting a non-FCC-registered music-on-hold source to a G450
using a KS-23395-L3 coupler . . . . . . . . . . . . . . . . . . . . . . . . 282
Connecting a non-FCC-registered music-on-hold source to a G450
using a KS-23395-L4 coupler . . . . . . . . . . . . . . . . . . . . . . . . 283
Installing an FCC-registered music source on a G450 Media
Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Connecting an FCC-registered music-on-hold source to a G450 using
a KS-23395-L4 coupler . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Paging and announcement equipment . . . . . . . . . . . . . . . . . . . . . . . 285
Hooking up loudspeaker paging from a G450 Media Gateway . . . . . . . . . 285
Adjunct Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Call Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
INTUITY AUDIX Messaging Systems . . . . . . . . . . . . . . . . . . . . . . . 287
Avaya Modular Messaging System. . . . . . . . . . . . . . . . . . . . . . . . 287
Avaya Interactive Response . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Avaya EC500 Extension to Cellular and Off-PBX Stations . . . . . . . . . . . 287
Avaya SIP Enablement Services . . . . . . . . . . . . . . . . . . . . . . . . . 287
Call Accounting Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Appendix F: Information Checklists . . . . . . . . . . . . . . . . . . . . 289
Installer's Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Serial Number and Login Information . . . . . . . . . . . . . . . . . . . . . . . . 291
G450 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Quick Setup for G450 Media Gateway Processor (MGP) . . . . . . . . . . . . . . 292
Installation Site Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Appendix G: Equipment List . . . . . . . . . . . . . . . . . . . . . . . . 295
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Issue 2 June 2008 13
About this book
Downloading this book and updates from the Web
You can download the latest version of Installing and Upgrading the Avaya G450 Media
Gateway from the Avaya Support website. You must have access to the Internet, and a copy of
Acrobat Reader must be installed on your personal computer.
Avaya makes every effort to ensure that the information in this book is complete and accurate.
However, information can change after we publish this book. Therefore, the Avaya Support
website might also contain new product information and updates to the information in this book.
You can also download these updates from the Avaya Support website.
Downloading this book
1. Access the Avaya Support website at http://www.avaya.com/support/.
2. Click FIND DOCUMENTATION and TECHNICAL INFORMATION by PRODUCT NAME.
3. Type this book’s document number (03-602054) in the Search box.
4. Click GO.
The search results appear.
5. Locate the latest version of the book.
6. Click the book title. Your browser downloads the book.
Safety labels and security alert labels
Observe all caution, warning, and danger statements to help prevent loss of service, equipment
damage, personal injury, and security problems. This book uses the following safety labels and
security alert labels:
!CAUTION:
CAUTION: A caution statement calls attention to a situation that can result in harm to
software, loss of data, or an interruption in service.

About this book
14 Installation and Upgrades for the Avaya G450 Media Gateway
!WARNING:
WARNING: A warning statement calls attention to a situation that can result in harm to
hardware or equipment. A warning can also indicate the presence of a hazard
that could cause personal injury if the hazard is not avoided by following the
instructions provided.
!DANGER:
DANGER: A danger statement indicates the presence of a hazard that can result in severe
personal injury or death if the hazard is not avoided by following the instructions
provided.
ELECTROSTATIC ALERT:
ELECTROSTATIC ALERT: An ESD warning calls attention to situations that can result in ESD damage to electronic
components.
!SECURITY ALERT:
SECURITY ALERT: A security alert calls attention to a situation that can increase the potential for
unauthorized use of a telecommunications system.

Related resources
Issue 2 June 2008 15
Related resources
For more information on the Avaya G450 Media Gateway and related features, see the
following books:
Title Number
Overview for the Avaya G450 Media Gateway 03-602058
Quick Start for Hardware Installation for the Avaya G450 Media
Gateway 03-602053
Administration for the Avaya G450 Media Gateway 03-602055
Avaya G450 CLI Reference 03-602056
Maintenance Alarms for Avaya Communication Manager,
Media Gateways and Servers 03-300430
Maintenance Commands for Avaya Communication Manager,
Media Gateways and Servers 03-300431
Maintenance Procedures for Avaya Communication Manager,
Media Gateways and Servers 03-300432

About this book
16 Installation and Upgrades for the Avaya G450 Media Gateway
Technical assistance
Avaya provides resources for technical assistance within the US and internationally.
Within the US
●Call the Avaya Technical Consulting Support System at 1-800-225-7585 for help with
feature administration and system applications.
●Call the Avaya National Customer Care Support Line at 1-800-242-2121 for help with
maintenance and repair.
●Call Avaya Toll Fraud Intervention at 1-800-643-2353 for help with toll fraud.
International
Contact your local Avaya authorized dealer for all international resources.
Trademarks
All trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of
Avaya Inc. All other trademarks are the property of their respective owners.

Sending us comments
Issue 2 June 2008 17
Sending us comments
Avaya welcomes your comments about this book. To reach us by:
●Mail, send your comments to:
Avaya Inc.
Product Documentation Group
Room B3-H13
1300 W. 120th Ave.
Westminster, CO 80234 USA
●Email, send your comments to:
[email protected]
●Fax, send your comments to:
1-303-538-1741
Ensure that you mention the name and number of this book, Installing and Upgrading the Avaya
G450 Media Gateway, 03-602054.

About this book
18 Installation and Upgrades for the Avaya G450 Media Gateway

Issue 2 June 2008 19
Chapter 1: Before you install
Read this chapter carefully before you begin the installation. If you are installing the G450 at a
customer site, read this chapter before going to the customer site.
Before going to site
Before going to the site, it is necessary to read the planning documentation and prepare
equipment required for installation.
Preparing required equipment
Make sure you have the necessary equipment to assist you in the installation before you start
working.
Equipment required for installation
●One loop start analog trunk for connecting a modem
●A separate telephone line, if needed, for verbal communication during remote
configuration
Equipment required for mounting
●A crosspoint screwdriver if rack mounting or wall mounting the G450
●If you will mount the G450 on a flat wall: screws to fasten the G450 to the wall
●If you will mount the G450 on a non-flat wall:
- A plywood sheet at least ½ in (1.2 cm) thick and at least 2 x 2 ft (0.6 x 0.6 m) in size
- Wood screws to fasten the G450 to the plywood
- Screws to fasten the plywood board to the wall

Before you install
20 Installation and Upgrades for the Avaya G450 Media Gateway
Equipment required for installing an S8300 Server
●One USB modem. The only supported USB modem is the Multitech MultiModemUSB
MT5634ZBA-USB-V92.
●One USB CD-ROM drive
●A laptop computer with MS Internet Explorer
Equipment required if you are not installing an S8300 Server
●A PC on the local network, optionally with a USB flash drive
●A laptop computer running Windows XP or Windows 2000 with a serial port recognized by
the operating system on the laptop. If the port is recognized, it is listed by the Device
Manager.
●A modem to connect to the G450 to enable dial-in configuration. The G450 supports the
Multitech MultiModemZBA MT5634ZBA-V-V92 serial modem and the Multitech
MultiModemUSB MT5634ZBA-USB-V92 USB modem.
Obtaining the G450 serial number
Look for the serial number sticker on the back of the G450 chassis, to create the customer’s
license file. If the unit is delivered directly to the customer and you will not have phone or LAN
line access from the customer site to access the http://rfa.avaya.com website, this task will
require a preliminary trip to the customer site.
Obtaining RFA access
You need to obtain a personal Single Sign-On (SSO) for Remote Feature Activation (RFA)
website authentication login before going to the site for installation. You must complete the
authentication process before you can be assigned an SSO authentication login.
As a first-time user:
●Business Partners should point their browsers to the Business Partner portal option
sales_market, services-voice, training tools and procedures to select RFA
●Associates should point their browsers to the Avaya Associate portal
●Contractors should point their browsers to Avaya.com
●Alternatively go directly to http://rfa.avaya.com.
From that point, log into SSO and complete the process to obtain your personal login.