Avaya INTUITY AUDIX LX User manual

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Installation Printable Guide for the INTUITY AUDIX LX
Topic Page Number
Installation Prerequisites 3
Connecting Peripheral Devices (monitor, keyboard, modem) 9
Connecting the Analog-line Interface Cards (voice cards) 11
Restoring Power to an INTUITY System 12
Checking the Voice System, Modem, and Network Addressing 13
Install Additional Language Software (if needed) 17
Install Switch Integration Software 19
Administering Switch Integration 22
Initial System Administration 24
System Acceptance Test 41
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Installation Prerequisites
This topic covers the following items:
lIntended audience
lSafety and security alert labels
lGeneral precautions
lFCC statement
lDOC interference information
lSite preparation
¡Environmental considerations
¡Installation area considerations
¡Weight and space considerations
¡Power requirements
lShipment Contents
lSaving Packing Materials
Intended audience
This book is intended primarily for the on-site technical personnel who are responsible
for installing the system and performing initial administration and acceptance
testing. However, the General precautions are intended for both installers and system
administrators.
Safety and security alert labels
This book uses the following symbols to call your attention to potential problems that
could cause personal injury, damage to equipment, loss of data, service interruptions
or breaches of toll fraud security.
CAUTION: indicates the presence of a hazard that if not avoided can or will cause
minor personal injury or property damage, including loss of data.
WARNING: indicates the presence of a hazard that if not avoided can cause death or
severe peronal injury.
DANGER: indicates the presence of a hazard that if not avoided will cause death or
severe personal injury.
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General precautions
ATTENTION: Il y a danger d’explosion s’il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d’un type équivalent
recommandé par le constructeur. Mettre au rebut les batteries usagées conformément
aux instructions du fabricant.
FCC statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide a reasonable protection against harmful interference when th e equipment is
operated in a commercial environment. This equipment generates, uses and can
radiate radio-frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his/her own
expense.
DOC interference information
This digital apparatus does not exceed the Class A limits for radio noise emissions set
out in the radio interference regulations of the Canadian Department of
Communications.
Le présent appareil nomérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la Class A préscrites dans le reglement
sur le brouillage radioélectrique édicté par le ministère des Communications du
Canada.
NOTE
: The following applies for INTUITY LX1000 installations in Sweden, Finland and
Norway only.
The INTUITY LX1000 relies on a ground connection through the main plug with an
earth contact. Because of unreliable earthing concerns in Sweden, Finland and
Norway, the INTUITY LX1000 must be installed by Service Personnel in a restricted
access location. A restricted access location is defined as access that can be gained
by only Service Personnel or Customers who have been instructed about the reasons
for the restricted access and any safety precautions that must be taken. In these
cases, access to the INTUITY LX1000 is gained by the use of a tool (such as a lock
and key) or other means of security.
Lithium battery(ies) included with this system. Do not puncture, mutilate, or
dispose of battery(ies) in fire. Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by manufacturer.
Dispose of used batteries in accordance with the manufacturer's instructions and
your local regulations.
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Site preparation
This section describes physical requirements for the installation site, which include:
lEnvironmental considerations
lInstallation area considerations
lWeight and space considerations
lPower requirements
Environmental considerations
Place the INTUITY LX1000 in an area where the environmental conditions shown in the
following table are maintained.
Installation area considerations
Operating State Temperature Humidity
Operating +10 to +35ºC
(+50 to +95ºF)
20 to 80%,
noncondensing
Non-operating (in
storage or being
shipped)
-20 to +60ºC
(-4 to+140ºF)
20 to 80%,
noncondensing
Observe the following when determining where to place the INTUITY LX1000:
lUse only the power cord assembly provided to connect the INTUITY LX1000
to an AC mains outlet.
lInstall the INTUITY LX1000 within 6 feet (2m) of a grounded AC mains
outlet.
lDo not use extension cords with the INTUITY LX1000.
lEnsure that the AC main outlet to be used to power the INTUITY LX1000 (via
the power cord) is a grounded outlet. If you are unsure of the ground
integrity of the outlet, have a trained and certified electrician check the
outlet.
lConsideration must be given to the connection of the INTUITY LX1000 to a
branch circuit with respect to overload or overcurrent protection. Check the
INTUITY LX1000 ratings to ensure that, together with other equipment
connected to the same branch circuit, that an overcurrent or overload
condition does not exist.
lMaintain an air-distribution system that provides adequately cooled, filtered
and humidity-controlled air.
lDo not install the INTUITY LX1000 such that the ventilation or fan openings
will be blocked
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Weight and space considerations
The following table lists the approximate weight, size, and depth of each system.
The following table lists the approximate weight, size, height, and depth for the
monitor, keyboard, and printer.
NOTE: The following applies for INTUITY LX1000 installations in Sweden, Finland,
and Norway only.
The INTUITY LX1000 relies on a ground connection through the main plug with an
earth contact. Because of unreliable earthing concerns in Sweden, Finland and
Norway, the INTUITY LX1000 must be installed by Service Personnel in a restricted
access location. A restricted access location is defined as access that can be gained by
only Service Personnel or Customers who have been instructed about the reasons for
the restricted access and any safety precautions that must be taken. In these cases,
access to the INTUITY LX1000 is gained by the use of a tool (such as a lock and key)
or other means of security.
Table: System Weight and Space Considerations
Weight Height Width Depth
29 lb
(13 kg) 19 in. (49 cm) 9 in. (23 cm) with stabilizing feet 18 in. (46 cm)
Add 3 inches (7.6 cm) to accommodate a rear chassis cable support bracket. If
required, add 4 inches (10.2 cm) to accommodate 356B adapter and mounting clip.
Table: Peripheral Weight and Space Considerations
Peripheral Weight Height Width Depth
Monitor 27 lb
(12.2 kg) 14 in. (35 cm) 14 in. (36 cm) 15.4 in. (39 cm)
Keyboard 5 lb
(2.3 kg) 2.5 in. (6.4 cm) 19 in. (48 cm) 8 in. (20.5 cm)
A monitor is not necessarily ordered and shipped for each system. The weight and
space considerations listed are for those shipments that include a Sampo 15-inch
monitor.
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Power Requirements
The following table lists the power requirements for the system.
In addition to the above power requirements, you must also:
lLocate each unit within 6 feet (2 meters) of its power receptacle.
lKeep the communication cables separate from the power cables.
lInstall communication and power cables in accordance with National Electrical
Codes (NEC).
Shipment Contents
The customer should have received boxes containing the computer, keyboard, and
monitor (if ordered).
Be sure that you have the following items packed in the box or boxes:
lThe Intuity LX chassis. Turn out the stablizing feet on the bottom of the
computer case.
lOne 6-foot to 8-foot (2-meter to 3-meter) power cord (depending on country in
which you are doing the installation)
lThe Intuity LX keyboard with on-board mouse and split connector cord
lOne 4-pin RJ11 cable for each voice port purchased
lOne LAN cable
lOne monitor and power cord, if ordered
lOne Maintenance Modem, and required cables
Attribute Requirement
Volts AC (VAC) 100–220
Hertz (Hz) 60
Phase Single
Amps
(US) 5A (maximum)
AMPS
(International) —
Input cords NEMA 5–15P plug; 6 ft (2 m) long
Unit input receptacles IEC320 inlet
Maximum Power Output 200 W
Heat Dissipation 682 BTU
Use only shielded cables and equipment in conjunction with the system to
maintain safe levels of electromagnetic compatibility.
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Saving Packing Materials
Save the shipping carton and all packing materials to use in case you have to return
the system to the manufacturer. If you ordered multiple systems, saving one carton
and one set of packing materials should be sufficient. Packing materials include:
lAntistatic bags
lCardboard and foam inlays
Also save the shipping cartons for the keyboard and monitor.
Note: The packing materials also may include a plastic bag designed to
protect the system from moisture during shipment. Discard this bag. It is not
reusable.
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Connecting Peripheral Devices (monitor, keyboard, modem)
This section describes how to make the connections between the system and the
following peripheral devices:
lMonitor
lKeyboard and mouse
lModem
Connecting the Monitor
A monitor is available for purchase for use with the INTUITY AUDIX LX system or the
customer can supply a monitor.
Two cables connect the monitor to the system:
lVideo cable connector: The video cable connector has a video input connector at
one end. The other end of the cable is permanently attached to the monitor.
lPower cable: The power cable for the monitor connects to a standard AC outlet.
To connect the monitor cables:
1. Plug the video cable connector from the monitor directly into the video
connector located on the back of the chassis.
2. Tighten the thumbscrews on the video cable connector with your fingers or with
a small flatblade screwdriver.
3. Plug the female end of the power cable into the monitor.
4. Plug the male end of the power cable into a grounded AC outlet.
5. Log in as craft or sa, and verify that it displays system information well enough
to do initial administration.
If the Sampo Alphascan 511 monitor isn't purchased with the system, any 15" or
greater monitor can be connected and will function properly,though some additional
configuration steps may be necessary. If the display is poor, perform the following
process after powering up:
1. Log off of the console. If the display is so poor that you cannot see the mouse
pointer well enough to exit or log off, you can exit by pressing
CTRL+ALT+BACKSPACE simultaneously.
2. Log in at the console as monitor with the password of monitor.
3. On the text-based display, attempt to find the brand name of the monitor to be
used. Use the down arrow or PageDown keys to scroll through the list of many
available monitors, or try typing the first letter of the brand name.
4. Use the TAB key to move between the menu and the buttons, if necessary.
5. Highlight the name of the monitor that most closely matches the customer's
monitor, then press ENTER.
The monitor screen flashes during testing and adjusting, then the cursor returns
to the login prompt.
6. Log in to the system with craft or sa, as appropriate, and see if the display has
improved.
7. If the display is still poor, relogin as monitor and select the Generic monitor
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setting, which is the first one on the list.
8. If there is still no improvement, the customer must supply a different monitor.
Connecting the Keyboard and Mouse
A 6-pin female DIN receptacle is located in the back of the system. The receptacle is
purple. The male plug is provided with the keyboard. Both of the connector assemblies
are keyed to provide proper alignment.
The mouse provided with the INTUITY AUDIX LX system is onboard the keyboard. The
connector for the provided mouse splits off from the keyboard cable. A female DIN
receptacle is located in the back of the system, next to the keyboard receptacle. The
mouse receptacle is green.
If the customer chooses, the customer can provide a standard mouse and plug the
mouse cable into the mouse receptacle.
Connecting the Modem
A serial modem is provided with INTUITY AUDIX LX for remote maintenance. Complete
the following procedure to connect the serial modem to the INTUITY AUDIX LX system.
After you connect the modem, you must install the modem in the INTUITY AUDIX LX
web-based interface.
Note: A USB modem is also available for purchase with the system. If you are using a
USB modem or a customer-supplied serial modem, follow the manufacturer's
instructions to connect the modem to the system. Then use the Install
Modem/Software page to install the INTUITY AUDIX LX modem software.
To connect the supplied serial modem:
1. Verify that dip switches 3, 5, and 8 are in the down position (this should be the
default).
2. Connect the 25-pin end of the provided 25-pin to 9-pin cable to the modem. A
25-pin extension cable is also provided for use if needed.
3. Connect the 9-pin end of the 25-pin to 9-pin cable to COM2 on the back of the
INTUITY AUDIX LX system.
4. Plug one end of an analog phone cord into the TELCO jack on the modem.
5. Plug the other end of the analog phone cord into an analog telephone jack.
6. Plug the modem's power supply into the modem's power jack and into an
electrical outlet.
7. Turn on the modem's power and then verify that the CS light on the front panel
of the modem is lit.
Once the modem is connected, you must install it in the INTUITY AUDIX LX
system software. Activate the Modem instructs you to do that after you log in to
the system for the first time.
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Connecting the Analog-line Interface Cards (voice cards)
This topic provides the basic information you need to connect the analog-line interface
cards installed in the INTUITY AUDIX LX system to the switch.
The INTUITY AUDIX LX system supports a maximum of three analog-line interface
cards. Each card has four RJ-11 jacks on its bracket (see Back View of Platform for
reference). Each RJ-11 jack supports one voice channel.
To connect the analog-line interface cards to the switch:
1. Plug a phone cable into each RJ-11 jack on the first card.
2. Plug the other end of each phone cable into the switch.
3. Repeat steps 1 and 2 for each installed card.
BackView of Platform
Damage from electrostatic discharge is possible. See Protecting Against ESD
Damage for more information.
1AC power receptacle
2Keyboard/mouse
connector
3USB ports
4Monitor connector
5Parallel port
6Serial port
7USB ports
8Speaker and
microphone
9COM2
10 Fan
11 Fan exhaust
12 LAN connector
13 RJ-11 jacks
14 Stablizing feet
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Restoring Power to an INTUITY System
To restore power:
1. If necessary, attach the power cord and the monitor cord to the system.
2. Plug the power cord into the PC's power outlet (see Back View of Platform).
3. Turn on the monitor's power switch.
The power lamp on the monitor should be lit.
4. Press the power button on the front of the PC.
The green lamp on the front of the PC should be lit.
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Checking the Voice System, Modem, and Network Addressing
This section assumes that the system just arrived from the factory and you have
cabled the componets together, or that you have successfully installed or updated the
system software.
Accessing the system
Once the software is installed, you can access the system administration in either of
two ways:
lFrom the console with the Netscape browser
lFrom any computer that has LAN access and a browser
Log in to the system from the console
1. At the console, log in as craft (or sa if you are the system administrator) with
the default password.
2. As soon as you log in, the system displays the Netscape browser with the
Administration Main Menu.
If you have logged in as TSC, rather than craft or sa, type webadmin to display
the web-based administration pages. If you choose to administer the system
from the command line, the system populates the web-based administration
pages for you.
Access the web-based administration pages
1. From a separate system, use your favorite browser and enter the address:
http://hostname.dr.avaya.com where hostname is the name of the machine.
2. Use the craft login (or sa if you are the system administrator) with the default
password.
3. The first time you log in at the console, the system displays a Netscape license
agreement. Click Accept to continue.
4. If you do not see the Avaya login page that asks for Login and Password, then
make sure you have properly typed in the machine name.
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As soon as you log in, the system displays the Administration Main Menu in your
browser.
Check the Voice System Status
The voice system automatically starts, but make sure that it is running. You can view
the System Status, which includes information on the state of the voice system. To
view System Status:
1. From the web-based Administration Main Menu, select:
System Configuration and Status
System Status
After a short wait, the system displays the System Status page.
2. Scroll down the System Staus page to verify that the voice system (Messaging
Software) is running. Look for the entry "Voice System is Up." If the voice
system is not up, Start the Messaging Software by selecting Utilities from the
Main Menu.
3. Click Return to Main Menu.
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Activate the Modem
1. Log in to the system with the craft login and password.
2. From the web-based Administration Main Menu, select:
Basic System Administration
Modem and Terminal Administration
Install Modem/Terminal Software
The Install Modem/Terminal Software page displays.
3. Complete the fields for the modem you are installing. See the online Help for
additional information about each field.
4. Click Save at the bottom of the page.
Establishing System LAN Settings
1. Log in to the system as craft or sa.
2. Click Accept to accept the Netscape license agreement.
3. From the web-based Administration Main Menu, select:
Basic System Administration
TCP/IP Administration
Network Addressing
4. Complete the Network Addressing page using information from the configuration
notes or the system administrator. See the online help for additional information
about each field.
5. Click Save at the bottom of the Network Addressing page.
Note that the format of the Network Addressing page is slightly different on the
console interface. For example, instead of a radio button with a dot to indicate
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DNS, the field is a color-shaded diamond.
The installation is complete. Continue with Add Switch Integration
Software and Language Packages.
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Install Additional Language Software (if needed)
The language packages, also called announcement sets, allow system users to hear voice prompts
and system announcements in other languages. The system is shipped from the factory with the
following language packages installed:
lUS English
lEnglish TDD (for teletype (TTY) machines)
Adding language software causes the voice system to stop. Plan to do the installation during low
usage hours.
Use the INTUITY AUDIX LX Languages CD to install additional announcement sets:
1. Log on as craft (for a new installation) or sa (if restoring a system). The sa default password
is sapasswd.
2. From the web-based Administration Main Menu, select:
Utilities
Software Management
Software Installation
3. Follow the on-screen instructions to insert the CD.
4. Click CD (or another installation media if applicable).
5. The system warns you that system data should be backed up. If necessary perform a system
backup. If the system is new, no data needs to be backed up.
6. Click Continue Operation.
The system displays a list of packages available on the CD, either software packages or
additional language sets depending on which CD you have inserted. Packages that have
already been installed are marked with "=".
7. Select the language packages you want to install.
8. Press PageDown to see the bottom of the page, then click Install selected packages.
The system displays a list of packages to be installed.
9. Review the list, then click Proceed with installation.
The system begins the installation and displays installation status messages. The installation
is complete when the pointer changes from a wristwatch to an X.
10. After the software is installed, press PageDown to see the bottom of the status page.
11. If all software was installed successfully, remove the CD from the CD drive.
12. Click Restart the System.
13. After the system restarts, press Enter to return to the prompt, and log in.
14. From the web-based Administration Main Menu, select:
Utilities
Software Management
Start Messaging System
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15. If the system is to be shipped, stop the voice system and power off the system. If the system
is to be administered now, go to Install Switch Integration Software.
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Install Switch Integration Software
Install one of the two switch integration packages. The system default is that no switch integration
package is installed. The two choices are:
lOverLAN Switch Integration
lInband Switch Integration
You can only have one switch integration software package installed on the system at one time. If
one package is already installed and you want another, you must remove the first package before
installing the second package.
1. Log on as craft (for a new installation) or sa (if restoring a system). The sa default password
is sapasswd.
2. From the web-based Administration Main Menu, select:
Utilities
Software Management
Software Installation
3. Switch Integration software is included on the main INTUITY AUDIX LX software CD. Obtain
the CD, then follow the on-screen instructions to insert the CD.
4. Click CD (or another installation media if applicable).
5. The system warns you that system data should be backed up. If necessary, perform a system
backup. If the system is new, no data needs to be backed up.
The system displays a list of packages available on the CD, including the two switch
integration packages: OverLAN and Serial-Inband.
6. Select the switch integration package you want to install. If you know which type of switch
integration you plan to do, based on configuration notes, select the corresponding software
package. You can only have one switch integration software package installed on the system
at one time.
7. Press PageDown to see the bottom of the page, and click Install selected packages.
The system displays a list of packages to be installed.
8. Review the list, then click Proceed with installation.
The system begins the installation and displays installation status messages. The installation
is complete when the pointer changes from a wristwatch to an X.
9. After the software is installed, press PageDown to see the bottom of the status page.
10. If the software was installed successfully, remove the CD from the CD drive.
11. Click Restart the System.
After the system restarts, it displays the message:
Press Enter to return to prompt...
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12. Press Enter, then log in.
13. If the system is to be moved or shipped, stop the voice system and power off the system. If
system data is to be restored, go to Performing a Restore. If the system is to be
administered now, go to the next section.
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