Avaya INTUITY AUDIX User manual

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2000, Avaya Inc.
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete and
accurate at the time of printing. However, information is subject to change.
Avaya Web Page
The world wide web home page for Avaya is:
http://www.avaya.com
Preventing Toll Fraud
Toll Fraud is the unauthorized use of your telecommunications system by an unautho-
rized party (for example, a person who is not a corporate employee, agent, subcon-
tractor, or working on your company’s behalf). Be aware that there is a risk of toll
fraud associated with your system and that, if toll fraud occurs, it can result in sub-
stantial additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical assis-
tance or support, call the Technical Service Center’s Toll Fraud Intervention Hotline
at 1.800.643.2353.
Providing Telecommunications Security
Telecommunications security of voice, data, and/or video communications is the pre-
vention of any type of intrusion to, that is, either unauthorized or malicious access to
or use of, your company’s telecommunications equipment by some party.
Your company’s “telecommunications equipment” includes both this Avaya product
and any other voice/data/video equipment that could be accessed via this Avaya prod-
uct (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent, subcontractor,
or working on your company’s behalf. Whereas, a “malicious party” is Anyone,
including someone who may be otherwise authorized, who accesses your telecommu-
nications equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed and/or cir-
cuit-based) or asynchronous (character-, message-, or packet-based) equipment or
interfaces for reasons of:
•Utilization (of capabilities special to the accessed equipment)
•Theft (such as, of intellectual property, financial assets, or toll-facility access)
•Eavesdropping (privacy invasions to humans)
•Mischief (troubling, but apparently innocuous, tampering)
•Harm (such as harmful tampering, data loss or alteration, regardless of motive
or intent)
Be aware that there may be a risk of unauthorized intrusions associated with your sys-
tem and/or its networked equipment. Also realize that, if such an intrusion should
occur, it could result in a variety of losses to your company, including but not limited
to, human/data privacy, intellectual property, material assets, financial resources,
labor costs, and/or legal costs).
Your Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked equipment
rests with you –an Avaya customer’s system administrator, your telecommunications
peers, and your managers. Base the fulfillment of your responsibility on acquired
knowledge and resources from a variety of sources including but not limited to:
•Installation documents
•System administration documents
•Security documents
•Hardware-/software-based security tools
•Shared information between you and your peers
•Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your peers
should carefully program and configure your:
•Avaya provided telecommunications systems and their interfaces
•Avaya provided software applications, as well as their underlying hardware/
software platforms and interfaces
•Any other equipment networked to your Avaya products
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interfer-
ence when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio commu-
nications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Trademarks
See the preface of this document.
Ordering Information
Call: Avaya Publications Center
Voice 800.457.1235 International Voice +1 410.568.3680
Fax [phone] International Fax [phone]
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
Email: [e-mail]
For additional documents, refer to the section in “About This Book”entitled “Related
Resources.”
You can be placed on a standing order list for this and other documents you may need.
For more information on standing orders, or to be put on a list to receive future issues
of this document, contact the Avaya Publications Center.
Obtaining Products
To learn more about Avaya products and to order products, contact Avaya Direct, the
direct-market organization of Avaya Business Communications Systems. Access their
web site at www.lucentdirect.com. Or call the following numbers: customers 1 800
451 2100, account executives 1 888 778 1880 (voice) or 1 888 778 1881 (fax).
European Union Declaration of Conformity
The “CE”mark affixed to the equipment means that it conforms to the referenced
European Union (EU) Directives listed below:
EMC Directive 89/336/EEC
Low-Voltage Directive73/23/EEC
For more information on standards compliance, contact your local distributor.
Comments
To comment on this document, return the comment card at the front of the document.

Contents
585-313-118 Issue 4 iiiJune 2002
About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Intended Audiences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Release History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
How to Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Keyboard and Telephone Keypad Representations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Screen Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Data Entry Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Safety and Security Alert Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Protecting against Damage from Electrostatic Discharge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Trademarks and Service Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv
Related Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Using the Documentation CD-ROM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xvi
How to Comment on This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Migrating from DEFINITY AUDIX1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Migration Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Gathering Materials and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Assembling the INTUITY AUDIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

INTUITY Messaging Solutions Release 5 Migration Procedures
iv 585-313-118 Issue 4 June 2002
Apply Power to the INTUITY AUDIX System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Recording the DEFINITY AUDIX Profile Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Running the File System Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
X-Porting the Switch Voice Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Busying Out the Switch Data Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Busying Out the Data Link on a System 75 G1 or G3 Switch . . . . . . . . . . . . . . . . . . . . . . . . . 8
Busying Out the Data Link on a G2 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Removing the DEFINITY AUDIX Voice Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Migration Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting the External Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting Release 3.1 or 3.2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting Release 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Backing Up the DEFINITY AUDIX Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Preadministering the INTUITY AUDIX Extension Lengths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting the Tape Drive and Transferring the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
MAP/5P, MAP/5PV3, and MAP/5PV4 Responses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
MAP/40P or MAP/100P Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting the External Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Completing the Data Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Verifying the Data Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Checking Class of Service Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Checking Subscriber Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Remote Subscribers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Number of Local and Remote Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Machine Names and Voice IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Address Ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing the SCSI Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing the Migration Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cabling the INTUITY AUDIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using a BX.25 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Administering for the Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Readministering the Voice Port Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Confirming the Switch Link Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Releasing the Switch Data Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Releasing the Data Link on a System 75 G1 or G3 Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Releasing the Data Link on a G2 Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Completing Additional Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents
vJune 2002 585-313-118 Issue 4
Migration Log File Error Codes77
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Migration Log File Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Migration Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

INTUITY Messaging Solutions Release 5 Migration Procedures
vi 585-313-118 Issue 4 June 2002

June 2002 585-313-118 Issue 4 vii
About This Book
Purpose
This book, INTUITY™ Messaging Solutions Release 5 Migration
Procedures, 585-313-118, 585-313-118 Issue 4, contains instructions for
installing an INTUITY AUDIX voice messaging system and moving
from one of the following DEFINITY®AUDIX systems:
nRelease 3.1
nRelease 3.2
nRelease 4.0
Intended Audiences
This book is intended primarily for the on-site technical personnel who
are responsible for installing the system and performing the migration.
Secondary audiences include the following from Avaya:
nField support—Technical Service Organization (TSO)
nHelpline personnel
nAUDIX Upgrade Center personnel
nProvisioning project managers—Avaya Technology and
Consulting (ATAC)

INTUITY Messaging Solutions Release 5 Migration Procedures
viii June 2002585-313-118 Issue 4
We assume two things about the primary users of this book:
nThat they have completed the Avaya INTUITY AUDIX hardware
installation training course
nThat they have some experience setting up and administering an
INTUITY AUDIX system.
Only those procedures that are specific to migrations are included in this
book. Procedures specific to other aspects of managing an INTUITY
AUDIX system can be found on the latest INTUITY Messaging Solutions
Release 5 Documentation for Technicians CD-ROM, 585-313-807.
See ‘‘Related Resources’’ on page -xvi for more information.
Release History
This is the fourth issue of this book for INTUITY AUDIX Release 5
systems.
How to Use This Book
This book contains step-by-step instructions needed to complete a
migration. Most chapters contain a migration checklist and the detailed
procedures necessary to complete a specific migration. Use the chapter
that fits your particular migration.
Although this book is designed to step you through the entire migration
process, you can also use it as a quick-reference to obtain specific
information you may need on a particular topic.
There are references to the INTUITY Messaging Solutions Release 5
Documentation for Technicians CD-ROM, 585-313-807, throughout this
book. Only those procedures that are specific to migrations are contained
in this book. If more information is available about a subject on the
CD-ROM, a reference to that section is included. For more information
on how to access the topics on the CD-ROM, see ‘‘Using the
Documentation CD-ROM’’ on page -xvii.
This book includes an alphabetical index at the end for quick access to
specific topics.

June 2002 585-313-118 Issue 4 ix
Conventions Used in This Book
This section describes the conventions used in this book.
Terminology
nThe word “enter”means to type a value and then press the
ENTER key. For example, an instruction to type the letter “y”and
press ENTER is shown as
Enter yto continue.
nThe word “select”means to move the cursor to the desired menu
item and then press ENTER. For example, an instruction to move
the cursor to the Start Test option on the Network
Loop-Around Test screen and then press ENTER is shown as
Select Start Test
nThe INTUITY AUDIX system displays windows, screens, and
menus. Windows show and request system information (Figure
1). Screens request that you enter a command at the enter
command: prompt (Figure Example of a INTUITY AUDIX
Screen with a Command Line on page x). This input is either a
value or other specific information you must input through a field
(Figure 1) or a command you must enter from the enter
command: prompt (Figure Example of a INTUITY AUDIX
Screen with a Command Line on page x). “Menus”
(Figure Example of a INTUITY AUDIX Menu on page x)
present options from which you can choose to view another
menu, or a screen or window.
Figure 1. Example of a INTUITY AUDIX Window

INTUITY Messaging Solutions Release 5 Migration Procedures
xJune 2002585-313-118 Issue 4
Keyboard and Telephone Keypad Representations
nKeys that you press on your terminal or PC keyboard are
represented as all uppercase letters. For example, an instruction to
press the enter key is shown as
Press ENTER.
nTwo keys that you press at the same time on your terminal or PC
keyboard (that is, you press and hold down the first key and then
press the second key) are represented as a series inside a rounded
box. For example, an instruction to press and hold while
typing the letter “d”is shown as
Press ALT+d.
nA combination keystroke is a series of keystrokes that combines
the two key functions described above plus a third key, that is,
you press and hold down the first key, then press the second key,
then release those keys and press a third key. A combination
keystroke is represented as an equation. For example, an
Figure 2. Example of a INTUITY AUDIX Screen with a Command
Line
Figure 3. Example of a INTUITY AUDIX Menu
ALT

June 2002 585-313-118 Issue 4 xi
instruction to press and hold while typing the letter “d”and
then typing the number “1”is shown as
Press ALT+D+1.
nFunction keys on your terminal, PC, or system screens, also
known as soft keys, are represented as an uppercase F followed by
the value of that key, then the operation of the key enclosed in
parentheses. For example, an instruction to press function key 3 is
shown as
Press F3 (Save).
nKeys that you press on your telephone keypad are represented as
square boxes. For example, an instruction to press the first key on
your telephone keypad is shown as
Press to record a message.
Screen Displays
nValues, system messages, field names, and prompts that appear
on the screen are shown in typewriter-style Courier type, as
shown in the following examples:
Example 1:
Enter the number of ports to be dedicated to outbound traffic
in the Maximum Simultaneous Ports: field.
Example 2:
The system displays the following message:
Alarm Form Update was successful.
nThe sequence of menu options that you must select to display a
specific screen or submenu is shown as follows:
From the INTUITY AUDIX main menu, select:
Customer/Services Administration
Alarm Management
In this example, you access the Main Menu and select the line
item Customer/Service Administration. From
the Customer/Service Administration menu that the system
then displays, you select the line item Alarm
Management.
ALT
1

INTUITY Messaging Solutions Release 5 Migration Procedures
xii June 2002585-313-118 Issue 4
nScreens shown in this book are examples only. The screens you
see on your machine will be similar, but not exactly the same in
all cases.
Data Entry Conventions
nCommands and text you type in or enter appear in bold type, as
in the following examples:
Example 1:
Enter change-switch-time-zone at the enter command:
prompt.
Example 2:
Type high or low in the Speed: field.
nCommand variables are shown in bold italic type when they are
part of what you must type in and regular italic type when they
are not, for example:
Enter ch ma machine_name, where machine_name is the
name of the call delivery machine you just created.
Safety and Security Alert Labels
This book uses the following symbols to call your attention to potential
problems that could cause personal injury, damage to equipment, loss of
data, service interruptions, or breaches of toll fraud security:
!CAUTION:
Indicates the presence of a hazard that if not avoided can or will
cause minor personal injury or property damage, including loss of
data.
!WARNING:
Indicates the presence of a hazard that if not avoided can cause
death or severe personal injury.
!DANGER:
Indicates the presence of a hazard that if not avoided will cause
death or severe personal injury.

June 2002 585-313-118 Issue 4 xiii
Protecting against Damage from Electrostatic
Discharge
Packaging materials that contain ESD-sensitive components are usually
marked with a yellow-and-black warning symbol. See How to Hold a
Small Circuit Card (page xix).
To avoid damaging ESD-sensitive components:
nHandle the components only after attaching a wrist strap to
the bare wrist. Attach the other end of the wrist strap to a
ground that terminates at the system ground, such as any
unpainted metallic chassis surface.
nHandle a circuit card by the faceplate or side edges only. See
How to Hold a Large Circuit Card (page xx).
nKeep components away from plastics and other synthetic
materials such as polyester clothing.
nDo not hand components to another person unless that person
is grounded at the same potential level.
nHold devices such as a hard disk drives in the same manner
as a large circuit card. The ESD-sensitive area of these
components is located on the bottom surface.
!SECURITY ALERT:
Indicates the presence of a toll fraud security hazard. Toll fraud is
the unauthorized use of a telecommunications system by an
unauthorized party.
!CAUTION:
You must observe proper grounding techniques to prevent the
discharge of static electricity from your body into ESD-sensitive
components.
!CAUTION:
Ensure that your palm is not in contact with the non component
side of the board.

INTUITY Messaging Solutions Release 5 Migration Procedures
xiv June 2002585-313-118 Issue 4
Trademarks and Service Marks
The following trademarked products are mentioned in the various books
in the INTUITY AUDIX document set:
The following trademarked products are mentioned in the INTU-
ITY AUDIX documentation set:
•5ESS is a registered trademark of Lucent Technologies Inc.
•Adobe and Adobe Acrobat are registered trademarks of
Adobe Systems Incorporated.
•AUDIX is a registered trademark of Avaya Inc.
•Blackberry is a registered trademark of Blackberry, Inc.
•cc:Mail is a trademark of Lotus Development Corporation.
•COMSPHERE is a registered trademark of Paradyne Corp.
•DEFINITY is a registered trademark of Avaya Inc.
•Dialogic is a registered trademark of Intel Corporation.
•Equinox is a registered trademark of Equinox Systems, Inc.
•eSafe is a registered trademark of Alladdin Knowledge Sys-
tems Ltd.
•Eudora is a registered trademark of Qualcomm Incorpo-
rated.
•GroupWise is a registered trademark of Novell, Inc.
•Intel is a registered trademark of Intel Corporation.
•Interscan VirusWall is a registered trademark of Trend
Micro Incorporated.
•INTUITY is a trademark of Avaya inc.
•JAZ is a registered trademark of Iomega Corporation.
•Lan WorkPlace is a trademark of Novell, Inc.
•Lucent is a trademark of Lucent Technologies Inc.
•Meridian is a registered trademark of Nortel Networks Lim-
ited.
•MERLIN LEGEND is a registered trademark of Avaya Inc.
•MERLIN MAGIX is a trademark of Avaya Inc.
•Microcom is a registered trademark of Baybank.

June 2002 585-313-118 Issue 4 xv
•Microsoft and MS-DOS are registered trademarks of
Microsoft Corporation.
•Mitel is a registered trademark of Mitel Networks Corpora-
tion.
•Motorola is a registered trademark of Motorola, Inc.
•NEAX is a trademark and NEC is a registered trademark of
Nippon Denki Kabushiki Kaisha.
•Netscape and Netscape Navigator are trademarks of
Netscape Communications Corporation.
•Netware is a registered trademark of Novell, Inc.
•Novell is a registered trademark of Novell, Inc.
•OnNet is a trademark or registered trademark of FTP Soft-
ware, Inc.
•Outlook is a trademark of Microsoft Corporation.
•Palm is a trademark of Palm, Inc.
•PC-NFS is a registered trademark of Sun Microsystems,
Inc.
•Phillips is a registered trademark of Phillips Screw Com-
pany.
•Rolm is a registered trademark of Siemens Business Com-
munication Systems, Inc.
•Siemens is a registered trademark of Siemens Aktiengesell-
schaft.
•SL-100 is a trademark of Nortel Networks Limited.
•Solaris is a registered trademark of Sun Microsystems, Inc.
•SUPERSET, SX-100, SX-200, and SX-2000 are trademarks
of Mitel Networks Corporation.
•The Norton Antivirus is a registered trademark of Symantic
Corporation.
•UNIX is a registered trademark of X/OPEN Company Lim-
ited.
•UnixWare is a trademark of the Santa Cruz Operation, Inc.
•Voice Bridge is a registered trademark of Voice Technolo-
gies Group, Inc.
•Webshield is a registered trademark of Networks Associates
Technology, Inc.

INTUITY Messaging Solutions Release 5 Migration Procedures
xvi June 2002585-313-118 Issue 4
•Windows and Windows NT are registered trademarks of
Microsoft Corporation.
•www.messenger is a trademark of Avaya Inc.
Related Resources
This section describes additional resources available foryou to learn more
about installation of the Avaya Intuity product.
Documentation
We suggest that you use the procedures in this book along with the
following documentation resources on the INTUITY Messaging Solutions
Release 5 Documentation for Technicians CD-ROM, 585-313-807, Issue
6 or later.
nFor a description of the preparation required for a migration, see
“Planning a Migration.”
nFor initial switch administration procedures, see “Installation
Checklists”in the “New System Installation and Initial
Administration”section.
nINTUITY Messaging Solutions Getting Connected, 585-313-703.
For more information on how to follow these cross-references to the
CD-ROM, see Using the Documentation CD-ROM (page xvii).
See the inside front cover of this book for information on how to order
INTUITY AUDIX documentation.
Training
For information about training for INTUITY AUDIX Release 5 systems
and other Avaya products, visit the Avaya Web site (www.avaya.com) and
click Training.
Technical Assistance
The following resources are available for technical assistance with Avaya
products and services:
nWithin the United States and Canada

June 2002 585-313-118 Issue 4 xvii
—For INTUITY AUDIX systems, call the Multimedia
Messaging Implementation Support Center (MMISC) at
800-242-2121, prompt 0, extension 15352.
—For systems integrated with a MERLIN LEGEND switch,
call 800-628-2888.
—For systems integrated with any other switch, call
800-242-2121.
nWithin any other country
—For all systems, call your local distributor.
Using the Documentation CD-ROM
The INTUITY Messaging Solutions Release 5 Documentation for
Technicians CD-ROM, 585-313-807, is designed for an electronic format.
On the CD-ROM, the connection between different, related information is
made through hypertext links. After you read the information, you can
click a “Back”button to return to the place you started.
This book contains references to the documentation CD-ROM. You can
install the contents of the CD-ROM on your hard drive or you can read
the contents from your CD-ROM drive. If you plan to use the CD-ROM
infrequently, we recommend that you read the CD-ROM from your
CD-ROM drive.
The most efficient way to find the referenced information on the
CD-ROM is to click the Search button, select the area, and then search for
the same phrase given in the reference. The system will display different
possible locations of the text you entered, from which you can select the
most likely location.
You must have Adobe Acrobat Reader installed on your system to display
some of the files on the CD-ROM. We recommend using version 4.0 or
higher.
To read the documentation CD-ROM from your CD-ROM drive:
1. Insert the CD-ROM in the CD-ROM drive on your computer.
2. Do one of the following:
nIf the CD startup screen does not display automatically, go to
Step 3.
Do not insert the documentation CD-ROM into the INTUITY AUDIX
system.

INTUITY Messaging Solutions Release 5 Migration Procedures
xviii June 2002585-313-118 Issue 4
nIf the CD startup displays automatically, go to Step 5.
3. Click Start, Run, and then type d:autorun.exe in the window,
where d: is the drive ID of your CD-ROM drive.
4. Click OK.
The system displays the CD startup screen.
5. Choose whether to install the documentation on your hard drive
or read the documentation from the CD-ROM.
After the installation is complete or if you are reading from the
CD-ROM, the table of contents screen displays.
How to Comment on This Book
nVoice mail or fax to 303-538-9625
nEmail to infode[email protected]
nMail
Avaya Inc.
Product Documentation
Room D1B53
1300 West 120th Avenue
Denver, CO 80234
Please be sure to mention the name and order number of this book:
INTUITY Messaging Solutions Release 5 Migration Procedures,
585-313-118, 585-313-118 Issue 4

June 2002 585-313-118 Issue 4 xix
Figure: How to Hold a Small Circuit Card

INTUITY Messaging Solutions Release 5 Migration Procedures
xx June 2002585-313-118 Issue 4
Figure: How to Hold a Large Circuit Card