Avaya S8500 Series User manual

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Required Equipment
Replacing the Media Server with Release 2.0—S8500 1
December 2003 555-245-762, Issue 1
Job Aid
Replacing the Avaya S8500
Media Server—Release 2.0 and
Later
This job aid describes the steps required to replace an Avaya S8500 Media Server running Release 2.0
and later of Communication Manager. You should replace the media server only to correct a problem,
such as a functional failure of the motherboard, the hard drive, or other components.
The hard drive in the replacement media server comes blank. If you are using this blank hard drive, you
must install the software from the CD-ROM that the customer received from an earlier installation of
Release 2.0 software. The software CD-ROM contains the Linux operating system and the appropriate
release of Avaya Communication Manager.
If the hard drive in the failed media server is good, you can replace the blank hard drive in the
replacement media server with the old hard drive.
Required Equipment
Verify that you have the following equipment and tools on site:
•Replacement S8500 Media Server
•CD-ROM with the software load (from the customer) if not reusing the hard drive
•Ethernet crossover cable for direct connection of your laptop to the media servers
•Flat-head screwdriver
•Cross-point (Phillips) screwdriver
•Electrostatic wrist ground strap and mat
•Paper clip
Pre-site tasks
Before you go on site, verify that the following tasks are done.
•Ask the customer for the Product ID for the media server being replaced. If the customer does not
have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and port
number (customer dial-up) for the replacement media server.
•If the customer is using SNMP for alarming, you will need to get the IP addresses and community
names from the customer because the SNMP programming is not saved after the replacement.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Media server considerations
2 Replacing the Media Server with Release 2.0—S8500
555-245-762, Issue 1 December 2003
•If using the blank hard drive that comes with the media server, verify that you have the correct
software and software update (patch). You must install the software on the replacement media
server, and you may need to install a software update (patch).
•If using the blank hard drive that comes with the media server, verify that you have the current
license and Avaya authentication files to install on the replacement media server. Go to the
Remote Feature Activation (RFA) Web site to get them (http://rfa.avaya.com).
•Verify that the customer has a recent backup of all the system and translation files. This is critical
if the hard drive is not functional.
•Verify with the customer that you have access permissions to backup and restore the data from the
network server.
Media server considerations
If the hard drive in the failed media server is good, go to Table 3, Initial tasks for replacing an S8500
Media Server reusing the original hard drive,on page 4.
If the hard drive is unusable, perform the tasks in Table 2, Initial tasks for replacing a hard drive in a
failed S8500 Media Server (if functional),on page 3 only if the hard drive is functional.
If the hard drive is not functional, skip these steps, but make sure the customer has a recent backup of the
system files and translations that you can restore after you have replaced the hard drive. If not, the media
server needs to be reconfigured and translations input as if it were a new installation. See Installing the
Avaya S8500 Media Server with the Avaya G650 Media Gateway (555-245-107) for detailed procedures.
Additionally, some illustrations of software installation and configuration information appear later in this
document.
Checklist 1. Pre-site tasks for replacing an S8500 Media Server
9Task Description
1 Obtain CD-ROM with the correct
software release Retrieve from the customer a CD-ROM containing Release 2.0 of Communication Manager.
2Get software update (patch), if
appropriate The Communication Manager software update (patch) file may be available on the CD-ROM. Otherwise, download it to your laptop
from the Avaya Support Web site
(http//www.avaya.com/support). Select Software & Firmware
Downloads > S8700 Media Server > Software Download.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Media server considerations
Replacing the Media Server with Release 2.0—S8500 3
December 2003 555-245-762, Issue 1
Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya S8500
Media Server (555-245-111) on the Avaya S8300, S8500, and S8700 Media Server Library CD-ROM,
555-233-825, Issue 3, for details on the tasks.
Checklist 2. Initial tasks for replacing a hard drive in a failed S8500 Media Server (if functional)
9Task Description
1 Log onto Maintenance Web
Interface Connect to the services port on the back of the media server. Open a browser on your laptop. Type 192.11.13.6 and press
Enter to log onto the Maintenance Web Interface as craft or
dadmin.
2Determine the software release
and any software updates
(patches)
Under Server, click Software Version. Note the software release
and any installed software updates (patches).
3 Determine if the customer has a
recent backup of data On the Maintenance Web Interface under Data Backup/Restore, select Backup Logs to search for recent backup files. Check for
the types of data and dates. Verify that there is a recent,
successful backup of the system files and translations.
4Record alarms and verify hard
drive functionality Under Alarms, click Current Alarms.Note alarms on the media server not related to the hard drive.
In the Server alarms section check the Source Listing column for
a HARD DISK entry. If it is there, then the hard drive is failing
and cannot be reused.
5 Back up the system files If the customer does not have a recent backup, you must back up
the files so they can be restored later. Under Data
Backup/Restore, click Backup Now.
Select "Server and System Files," "Security Files,""Avaya Call
Processing (ACP) Translations," and "Save ACP translations
prior to backup."
Select the backup method normally used.
Click Start Backup to begin the back up process.
6Record the OSSI numbers (used
when the system dials out to
report alarms)
If the customer does not have these numbers, open a Telnet
session by typing telnet and press Enter.
Type almenable and press Enter.
Record the numbers.
Type exit and press Enter to close Telnet session.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Media server considerations
4 Replacing the Media Server with Release 2.0—S8500
555-245-762, Issue 1 December 2003
Checklist 3. Initial tasks for replacing an S8500 Media Server reusing the original hard drive
9Task Description
1 Log onto Maintenance Web
Interface Connect to the services port on the back of the media server. Open a browser on your laptop. Type 192.11.13.6 and press
Enter to log onto the Maintenance Web Interface as craft or
dadmin.
2Record alarms and verify hard
drive functionality Under Alarms, click Current Alarms.Note alarms on the media server not related to the hard drive.
In the Server alarms section, check the Source Listing column for
a HARD DISK entry. If it is there, then the hard drive is failing
and cannot be reused.
3 Suppress alarm origination Use telnet to access the Linux command line. Type almsuppress
-t 120 and press Enter to suppress alarms for the duration of the
replacement process. (Maximum time is 2 hours.)
4Unplug the media server Unplug the power cord from the back of the media server.
5 Unplug the RSA Unplug the power cord from the RSA.
6Disconnect the modem Disconnect the modem from the RS-232 port on the RSA.
7 Disconnect the LAN connection
from the RSA Disconnect and label the LAN connection (if used) from the Ethernet port on the RSA.
8Disconnect the cable from the
dual NIC (if used) Disconnect and label the cable from the Ethernet port on the dual NIC (if used).

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Tasks to replace an S8500 Media Server
Replacing the Media Server with Release 2.0—S8500 5
December 2003 555-245-762, Issue 1
Tasks to replace an S8500 Media Server
Checklist 4. Tasks for replacing an S8500 Media Server
9Task Description
1 Shut down the media server If the hard drive is functional, under Server, click Shutdown This
Server then unclick Restart Server after Shutdown. Press the power-
control button on the front of the server. The internal fan shuts off.
Caution: Do not unplug a functioning server without stopping all
processes first. Failure to do this corrupts the hard drive. This is
especially important if reusing the hard drive.
Caution: Do not hold down the power button for more than a split
second. Holding the button down too long causes the media server to
reboot.
2Unplug the media server Once the media server is completely shut down, unplug the power
cords from the media server and RSA.
Caution: Do not unplug a functioning server without stopping all
processes first. Failure to do this corrupts the hard drive. This is
especially important if reusing the hard drive.
Disconnect and label the LAN connections from the Ethernet ports
on the RSA and dual NIC (if used)
Disconnect all attached devices, including the laptop, both modems,
and the external flashcard reader (if used).
3 Remove the media server from
the rack See Removing the S8500 Media Server from the rack on page 11
4Remove the cover of the media
server See Removing the cover of the media server on page 11.
5 Replace components in the
replacement media server You need to replace the RSA in the replacement media server with the original one from the failed media server. See Reusing the
Remote Supervisor Adapter on page 14
If the failed media server has the optional dual NIC, you must move
it to the replacement media server. See Reusing the optional network
interface card, if being used on page 16.
If the hard drive in the failed media server is good, you must replace
the one in the replacement media server with the original one from
the failed media server. See Reusing the hard drive on page 12.
6Replace the cover of the
replacement media server See Replacing the cover on the replacement media server on page 18.
7 Install the replacement media
server into the rack See Installing the replacement media server in the rack on page 18

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Final tasks
6 Replacing the Media Server with Release 2.0—S8500
555-245-762, Issue 1 December 2003
Final tasks
If you are reusing the old hard drive, follow the procedure in Final tasks for replacing an S8500 Media
Server reusing the original hard drive on page 10.
If not reusing the old hard drive, you must install the Linux operating system and Avaya Communication
Manager on the blank hard drive, then restore the backed up system files to the media server. Follow the
procedure in Final tasks for replacing an S8500 Media Server using the blank hard drive on page 7
Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya S8500
Media Server (555-245-111) on the Avaya S8300, S8500, and S8700 Media Server Library CD-ROM,
555-233-825, Issue 3, for details on the tasks.
8Note: Skip this step if reusing the
original hard drive.
Insert the software CD-ROM in
the CD-ROM drive of the media
server, if using the blank hard
drive
Use an end on the paper clip to push the button to open the CD-
ROM drawer. Place the Communication Manager CD in the drawer
and close it.
The software CD-ROM contains boot software that the media server
automatically accesses when you power up the media server.
9 Power up the media server. Plug the power cords into the media server and RSA. Press the
power-control button on the front of the media server.
Note: Wait at least 3 minutes for the media server to complete its
power up. Watch the power-on LED on the media server.
10 Reconnect attached devices Reconnect the LAN connections to the Ethernet ports on the RSA
and dual NIC (if used).
Reconnect all attached devices, including the laptop, both modems,
and the external flashcard reader (if used).
11 Note: Skip this step if using a
new hard drive.
Test the hard drive
Using a SAT screen, type list station, list trunk, list hunt, and list
data.
Checklist 4. Tasks for replacing an S8500 Media Server
9Task Description

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Final tasks
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December 2003 555-245-762, Issue 1
NOTE:
If at any time you cannot log into the media server or RSA card, clear the ARP cache.
Checklist 5. Final tasks for replacing an S8500 Media Server using the blank hard drive
9Task Description
1 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 cable from the Services port on the
media server.
2Clear ARP cache on laptop if you
cannot log in From a DOS command line, type arp -d 192.11.13.6 and press Enter.
3 Connect laptop to the RSA card Connect to the Ethernet port (to the right of the serial connector)
on the back of the RSA card using a crossover cable.
4Log into the RSA card Open a browser on your laptop. Type 192.11.13.6 and press Enter
to log into the RSA.
Note: Use the initial installation craft login and the initial RSA
password.
5 Set a timeout value On the RSA welcome screen, on the Inactive session timeout
value field, select no timeout and click Continue. This allows 60
minutes of use before disconnecting.
6Set the loader watchdog timeout Under ASM Control, click System Settings. Scroll down to the
Server Timeouts section, and in the Loader watchdog field, select
disabled and click Save.
7 Log off the RSA Click Log Off.
8Move the RSA LAN cable Disconnect the Ethernet RJ45 cable from the RSA Ethernet port.
9 Connect laptop to the media
server Connect to the services port on the back of the media server and wait about 3 minutes before trying to access the information on the
CD.
10 Clear ARP cache on laptop From a DOS command line, type arp -d 192.11.13.6 and press
Enter.
11 Set Telnet parameters (if
necessary) Open a Telnet session and type telnet and press Enter.
Type unset crlf and press Enter.
Type display and press Enter to verify that message says
Sending only CR
Type exit and press Enter to close Telnet session.
12 Install Communication Manager You must install the software from the CD. For procedure details,
see Installing the software on page 19.
13 Log onto the Maintenance Web
Interface Open a browser on your laptop. Type 192.11.13.6 and press Enter
to log onto the Maintenance Web Interface.
Note: Use the initial installation login craft and the initial
password.
14 Set alarm suppression on the
media server Using Telnet on the Linux command prompt screen, type
almsuppress -y and press Enter to enable alarm suppression.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Final tasks
8 Replacing the Media Server with Release 2.0—S8500
555-245-762, Issue 1 December 2003
15 Check software version Under Server, click Software Version to verify that the hard drive
has the current release of Communication Manager.
16 Copy files to the media server Copy the license and Avaya authentication files and the software
update (patch) file, if any, to the media server.
Under Miscellaneous, click Download Files.
Browse to select the file for downloading and click Download.
17 Configure the network
parameters and verify
connectivity (optional)
You must readminister the Ethernet port connecting to the
customer’s network.
Under Server Configuration, click Configure Server and click
Continue.
Click Continue through the pages until you get to the Specify how
you want to use this wizard page. Select "Configure individual
services" and click Continue.
Fill in the correct IP address, Gateway, and Subnet mask (or use
the default addresses) for the Ethernet port (Eth0) and select
AUTOSENSE for the speed and click Change. Close the window.
Under Diagnostics, click Ping. Type the IP address of the server
where the files are backed up and click Execute Ping to verify that
you can access the customer’s network.
18 Restore the system files and
translations Under Data Backup/Restore, click View/Restore Data.
For procedure details see Restoring the system files on page 23.
19 Verify date and time Under Server, click Server Date/Time. Make changes as
necessary.
20 Install software update (patch), if
any You may need to install a software update (patch). For procedure details, see Installing post-upgrade patch files (if any) on page 22.
Note: Skip this procedure if there is no software update (patch) file
to install.
21 Verify that the update (patch) is
installed Under Server, click Software Version to verify the software update (patch) versions.
22 Verify media server
configuration For procedure details, see Verify media server configuration on page 24
Note: If there was no backup file to restore, you need to
reconfigure the media server. Get the configuration data from the
customer.
23 Install the license and Avaya
authentication files Under Security, click License File and select "Install the license I previously downloaded" and click Submit.
Click Avaya Authentication and click Submit.
24 Copy translations Using a SAT screen, type reset system 4 to copy translations to
disk.
Checklist 5. Final tasks for replacing an S8500 Media Server using the blank hard drive
9Task Description

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Final tasks
Replacing the Media Server with Release 2.0—S8500 9
December 2003 555-245-762, Issue 1
25 Check the translations Using the SAT screen, type list configuration all and press Enter
and check that all the hardware displays.
26 Test the hard drive Using a SAT screen, type list station, list trunk, list hunt, and list
data.
27 Ping the connections on the
media server Under Diagnostics, click Ping. Ensure that all connections, IPSI boards, and all administered connections respond.
28 Resolve alarms on the media
server Under Alarms, click Current Alarms. Compare these against the recorded alarms from Checklist 2, step 4. Clear any alarms that
appear.
Using a SAT screen, type display alarms and press Enter.
For instructions on resolving alarms, see Maintenance Alarms
Reference, 555-245-102.
29 Check the health of the media
server Using a SAT screen, type list ipserver-interface and status health. Check that all connections are working correctly.
30 Save translations Using a SAT screen, type save translation and press Enter to
back them up.
31 Administer backup schedule on
the media server Under Data Backup/Restore, click Schedule Backup to
readminister the media server’s backup schedule.
32 Back up files on the media server Under Data Backup/Restore, click Backup Now.
Click Start Backup to begin the back up process.
33 Set the Product ID on the media
server Type productid -p product_id and press Enter,where
product_id is the product ID you received from the customer or
the ART tool. It should be the same product ID as the old hard
drive.
34 Release alarm suppression on the
media server Using telnet on the Linux command prompt screen, type
almsuppress -n and press Enter to release alarm suppression.
Note: Only do this if you want to release it before the time you set
earlier runs out (maximum of 2 hours)
35 Log off all administration
applications When you have completed all the administration, log off the media server.
36 Disconnect from the media server Disconnect the laptop from the media server.
37 Clear ARP cache on laptop if you
cannot log in From a DOS command line, type arp -d 192.11.13.6 and press
Enter.
38 Connect laptop to the RSA card Connect to the Ethernet port (to the right of the serial connector)
on the back of the RSA card using a crossover cable.
39 Log into the RSA card Open a browser on your laptop. Type 192.11.13.6 and press Enter
to log into the RSA.
Note: Use the initial installation craft login and the initial RSA
password.
Checklist 5. Final tasks for replacing an S8500 Media Server using the blank hard drive
9Task Description

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Final tasks
10 Replacing the Media Server with Release 2.0—S8500
555-245-762, Issue 1 December 2003
40 Set a timeout value On the RSA welcome screen, on the Inactive session timeout
value field, select no timeout and click Continue. This allows 60
minutes of use before disconnecting.
41 Set the loader watchdog timeout Under ASM Control, click System Settings. Scroll down to the
Server Timeouts section, and in the Loader watchdog field, select
5.0 (minutes) and click Save.
42 Log off and disconnect from the
RSA Click Log Off. Once you are logged off, disconnect from the services port on the RSA.
Checklist 5. Final tasks for replacing an S8500 Media Server using the blank hard drive
9Task Description
Checklist 6. Final tasks for replacing an S8500 Media Server reusing the original hard drive
9Task Description
1 Connect laptop to the media
server Connect to the services port on the back of the media server and wait about 3 minutes before logging in.
2Log onto the Maintenance Web
Interface Open a browser on your laptop. Type 192.11.13.6 and press Enter to log onto the Maintenance Web Interface.
Note: Use the initial installation login craft or dadmin and the
initial password.
3 Verify date and time Under Server, click Server Date/Time. Make changes as
necessary.
4Ping the connections on the
media server Under Diagnostics, click Ping. Ensure that all administered connections respond.
5 Resolve alarms on the media
server Under Alarms, click Current Alarms. Compare these against the recorded alarms from Checklist 3, step 2. Clear any alarms that
appear.
Using a SAT screen, type display alarms and press Enter.
For instructions on resolving alarms, see Maintenance Alarms
Reference, 555-245-102.
6Check the health of the media
server Using a SAT screen, type list ipserver-interface and status health. Check that all connections are working correctly.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Replacing the S8500 Media Server
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December 2003 555-245-762, Issue 1
Replacing the S8500 Media Server
When replacing a failed S8500 Media server, there may be several components that can be reused. These
include the hard drive, Remote Supervisor Adapter (RSA), and Network interface card (NIC), if being
used. If these components are serviceable, we recommend that you remove them from the failed media
server and install them in the replacement media server. For specific removing and replacing information
see •Reusing the hard drive on page 12
•Reusing the Remote Supervisor Adapter on page 14
•Reusing the optional network interface card, if being used on page 16
Removing the S8500 Media Server from the
rack
1Pull the media server forward so the server rails expand and the retaining clips on the rails click
into place.
2Using the cross-point (Phillips) screwdriver, remove the media server from the slide rails in the
rack.
Removing the cover of the media server
For these steps see Figure 1, Removing and replacing the cover on the S8500 Media Server,on page 12.
1Set the media server down on a flat surface with an electrostatic mat.
2Loosen the two captive screws on the back of the media server that hold the top in place.
3Slide the media server cover back from the front panel until the cover’s tabs are released from the
top slot of the front panel.
4Lift the cover straight up and remove it from the media server.
7 Set the Product ID on the media
server Type productid -p product_id and press Enter, where
product_id is the product ID you received from the customer or
the ART tool. It should be the same product ID as the old hard
drive.
8Release alarm suppression on the
media server Using telnet on the Linux command prompt screen, type
almsuppress -n and press Enter to release alarm suppression.
Note: Only do this if you want to release it before the time you set
earlier runs out (maximum of 2 hours)
9 Log off all administration
applications When you have completed all the administration, log off the media server.
Checklist 6. Final tasks for replacing an S8500 Media Server reusing the original hard drive
9Task Description

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Replacing the S8500 Media Server
12 Replacing the Media Server with Release 2.0—S8500
555-245-762, Issue 1 December 2003
Figure 1: Removing and replacing the cover on the S8500 Media Server
Reusing the hard drive
If the hard drive in the failed media server is still good, then you want to reuse it in the replacement media
server. Use the following process to switch the hard drives.
•Removing the hard drive from the failed media server on page 12
•Removing the hard drive from the replacement media server on page 14
•Installing the original hard drive in the replacement media server on page 14
CAUTION:
Wear an anti-static wrist ground strap whenever handling components such as the hard
drive of an Avaya S8500 Media Server. Connect the strap to an approved ground, such as
an unpainted metal surface. Also, place the hard drive on an anti-static mat that is
similarly grounded. Do not place the new or the old drive on a bare surface.
Removing the hard drive from the failed
media server
For these steps, see Figure 2, Removing and replacing the drive cage,on page 13.
1Locate the drive cage in the left-hand corner of the front of the media server.
Figure notes
1Captive screws on media server holding cover in place
h3mscaps LAO 070103
disc
1

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
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2Use the two black pull handles on the ribbon cables to unplug the data connectors from the back
of the CD-ROM and hard drive.
3Push the ribbon cable back out of the way.
4Unplug the two power connectors from the back of the CD-ROM drive and the hard drive. You
must release the power connector on the CD-ROM drive by gently bending the side spring clip
holding it in place.
5Loosen the captive screw next to the drive cage.
6Slide the drive cage toward the back of the media server to clear the retaining hooks.
7Place the drive cage on the antistatic mat.
8Remove the four screws (two on each side) securing the hard drive in the drive cage and remove
the hard drive.
Figure 2: Removing and replacing the drive cage
Figure notes
1Drive bay housing drive cage
2Ribbon cable attached to hard drive
3Power cable connected to the CD-ROM drive
4Captive screw holding drive cage
5Tabs
6Screws holding hard drive in drive
cage
7Hard drive
8Drive cage
h3msdrv2 KLC 111703
disc
1
8
7
4
6
2
3
6
5

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
Replacing the S8500 Media Server
14 Replacing the Media Server with Release 2.0—S8500
555-245-762, Issue 1 December 2003
Removing the hard drive from the
replacement media server
1Remove the cover from the replacement media server. See Removing the hard drive from the
failed media server on page 12.
2Remove the hard drive from the replacement media server. See Removing the hard drive from the
failed media server on page 12.
Installing the original hard drive in the
replacement media server
For these steps, see Figure 2, Removing and replacing the drive cage,on page 13.
1Insert the original hard drive into the drive cage so that the connectors are in the same direction as
the CD-ROM connectors and the screw holes are aligned.
2Reinsert the 4 screws (2 on each side) to attach the hard drive to the drive cage.
3Reattach the flat ribbon cable (in 2 places) to the hard drive and CD-ROM drive.
4Reattach the 2 power cables to the hard drive and CD-ROM drive.
5Slide the drive cage into place in the media server, making sure that it fits securely into the
retaining hooks and finger-tighten the captive screw.
6Make sure the drive cage is secure and that the cables are not bunched or blocking the fan unit.
Reusing the Remote Supervisor Adapter
If the RSA card in the failed media server is still good, then you want to reuse it in the replacement media
server. Use the following process to switch the RSAs.
•Removing the Remote Supervisor Adapter from the failed media server on page 14
•Removing the Remote Supervisor Adapter from the replacement media server on page 15
•Installing the original Remote Supervisor Adapter in the replacement media server on page 16
CAUTION:
Wear an anti-static wrist ground strap whenever handling components such as the hard
drive of an Avaya S8500 Media Server. Connect the strap to an approved ground, such as
an unpainted metal surface. Also, place the hard drive on an anti-static mat that is
similarly grounded. Do not place the new or the old drive on a bare surface.
Removing the Remote Supervisor Adapter
from the failed media server
1Remove the cover of the media server. See Removing the cover of the media server on page 11.
2Remove one side of the ribbon cable from the system-management connector on the system board
(CN-12) and the other side from the system-management connector on the RSA.
NOTE:
The RSA card resides in PCI-X slot 1 located under the adapter support bracket. Remove
the adapter support bracket and the riser connector together.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
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December 2003 555-245-762, Issue 1
3Loosen the captive screw located to the right of the slot labeled PCI 1.
4The riser connector must be removed by pulling straight up on the adapter support bracket. Place
one finger under the screw on the far end of the riser connector and one finger under the adapter
support bracket near the captive screw and pull straight up, as shown in Figure 3, Removing and
replacing the Remote Supervisor Adapter,on page 15.
Figure 3: Removing and replacing the Remote Supervisor Adapter
5Remove the RSA card from PCI-X slot 1 by pulling the card gently out of the riser card connector.
Removing the Remote Supervisor Adapter
from the replacement media server
1Remove the cover of the media server. See Removing the cover of the media server on page 11.
2Remove the RSA from the replacement media server. See Removing the Remote Supervisor
Adapter from the failed media server on page 14
Figure notes
1Remote Supervisor Adapter
2Adapter support bracket
3Riser card connector
4Connector
5Captive screw
h3msrrsa LAO 071803
12
LINK TX/RXLINKTX/RX
PCI
1
PCI2
100-127 -, 3,0A, 50/60 Hz
200-240 -, 1,5A, 50/60 Hz
133MHz/64Bit,100MHz/64Bit
1
2
3
4
5

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later
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Installing the original Remote Supervisor
Adapter in the replacement media server
1Carefully grasp the original RSA by the top edges or upper corners, component side facing up,
and align it with the PCI-X slot 1 opening. Press the RSA firmly into the riser card connector. See
Figure 3, Removing and replacing the Remote Supervisor Adapter,on page 15.
CAUTION:
Make sure the RSA card is completely and correctly seated in the riser card connector
before you turn on the S8500 Media Server. Incomplete insertion might cause damage to
the system board or RSA card.
2Connect the ribbon cable to the system-management connector located on the back of the card.
3Replace the adapter support bracket lining up the tabs on each side of the bracket and the screw
holes on the riser card connector.
4Align the riser card with the connector and the tabs on the adapter support bracket with the
provided holes and press the riser card firmly into the connector.
5Finger-tighten the captive screw to the right of the slot.
6Place the cover onto the media server. See Replacing the cover on the replacement media server
on page 18.
Reusing the optional network interface card, if
being used
If the optional NIC in the failed media server is being used and still good, then you want to reuse it in the
replacement media server. Use the following process to switch the NIC.
•Removing the Remote Supervisor Adapter from the failed media server on page 14
•Installing the original Remote Supervisor Adapter in the replacement media server on page 16
CAUTION:
Wear an anti-static wrist ground strap whenever handling components such as the hard
drive of an Avaya S8500 Media Server. Connect the strap to an approved ground, such as
an unpainted metal surface. Also, place the hard drive on an anti-static mat that is
similarly grounded. Do not place the new or the old drive on a bare surface.
Removing the network interface card from the
failed media server
For these steps, see Figure 4, Removing and replacing the network interface card,on page 17.
1Locate the fan slot adjacent to the power plug on the rear of the media server.
2Remove the two screws holding the fan unit. You do not need to unplug the fan unit.
3Set the adapter-support bracket to the right of the fan.
4Completely unscrew the captive screw on the left-hand side of the PCI-2 slot.
The captive screw is now loose so that you can flip it up. You will need this space to maneuver the
NIC out of its slot.

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5Firmly pull the card out of its slot.
Figure 4: Removing and replacing the network interface card
Installing the network interface card in the
replacement media server
For these steps, see Figure 4, Removing and replacing the network interface card,on page 17.
1Carefully grasp the NIC by the top edge or upper corners and align it with the PCI-2 expansion
slot. Press the NIC firmly into the expansion slot.
CAUTION:
Make sure that the NIC is completely and correctly seated in the PCI-2 expansion slot of
the S8500 Media Server. Incomplete insertion might cause damage to the system board or
the NIC.
Figure notes
1Mounting screws
2Fan assembly
3Captive screw
4Smaller faceplate
5Network interface card
PCI
1
PCI 2
100-127 -, 3,0A, 50/60 Hz
200-240 -, 1,5A, 50/60 Hz
133 MHz/64 Bit, 100 MHz/64 Bit
h3msrnic LAO 080103
1
2
3
4
5

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18 Replacing the Media Server with Release 2.0—S8500
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2Position the faceplate so that it fits in the PCI-2 slot using the captive screw to hold it in place.
3Replace the fan unit with the fan blades pointed down toward the NIC, securing the fan unit with
the original two screws.
Replacing the cover on the replacement media
server
For these steps, see Figure 1, Removing and replacing the cover on the S8500 Media Server,on page 12.
1Place the cover onto the media server.
2Slide the cover forward so the covers’ tabs slide into place under the top slots of the front panel.
3Finger-tighten the captive screws on the back of the server.
Installing the replacement media server in the
rack
1Install the media server onto the slide rails in the rack.
2Push back into place.
3Return to step 8 in Tasks for replacing an S8500 Media Server on page 5 to continue with the
listed tasks.
See Getting Started with the Avaya S8500 Media Server for information on installing the S8500 Media
Server in the rack and reconnecting all the cables.
Preparing the failed media server for shipment
Installing the new hard drive in the failed
media server
1Insert the new hard drive from the replacement media server into the drive cage so that the
connectors are in the same direction as the CD-ROM connectors and the screws holes are aligned.
2Reinsert the four screws (two on each side) to attach the hard drive to the drive cage.
3Reattach the flat ribbon cable (in two places) to the hard drive and CD-ROM drive.
4Reattach the two power cables to the hard drive and CD-ROM drive.
5Slide the drive cage into place making sure that it fits securely into the retaining hooks and finger-
tighten the captive screw.
6Make sure the drive cage is secure and that the cables are not bunched or blocking the fan unit.
CAUTION:
Be sure the ribbon cable is pushed completely inside the media server and is not bunched,
pinched, or caught between the top of the hard drive and the hard drive slot.

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Replacing the Media Server with Release 2.0—S8500 19
December 2003 555-245-762, Issue 1
Replacing the cover on the failed media
server
For these steps, see Figure 1, Removing and replacing the cover on the S8500 Media Server,on page 12.
1Place the cover onto the media server.
2Slide the cover forward so the covers’ tabs slide into place under the top slots of the front panel.
3Finger-tighten the captive screws on the back of the server.
4Return to Avaya using standard return procedures.
Expanded Procedures
Powering down the media server manually
This section contains procedures for shutting down the media server manually.
If you cannot access the Maintenance Web Interface, you may shut down the media server by following
manual steps with the shutdown button:
•On the front of the S8500 Media Server, press the power button to shut off the media server.
CAUTION:
Do not unplug a functioning server without stopping all processes first. Failure to do this
will corrupt the hard drive.
CAUTION:
Do not hold down the power button for more than a split second. Holding the button down
too long causes a reboot of the media server.
Installing the software
NOTE:
Use a telnet session to access the information on the CD.

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1Type telnet 192.11.13.6 and press Enter to view the first screen.
NOTE:
To navigate on these screens, use the arrow keys to move to an option, then press the space
bar to select the option. Press Enter to submit the screen.
2Select Install, make sure <OK> is highlighted, and press Enter.
The following screen is optional; it only shows if there is something on the hard drive.
3Select <Yes> and press Enter.