Avaya S8500B User manual

03-300323 Issue 1 January 2005 1
Job Aid: Replacing the SAMP on the S8500B Media
Server
Introduction
The S8500B Media Server (IBM x306 server) is equipped with the Server Availability
Management Processor™ (SAMP) remote maintenance board.
These topics are covered in this document:
●Backing up the media server
●Powering down the media server
●Removing the media server from the rack
●Removing the cover of the media server
●Removing and replacing the SAMP card
●Replacing the cover of the media server
●Reconnecting cables
●Powering up the media server
●Testing the network connections
●Reconfiguring the SAMP card
●Media server connections
●Services access and logins
Backing up the media server
Note:
Note: This procedure assumes that you are replacing a SAMP card in a media server
that has been in operation.
To back up the media server before you power it down:
1. Connect the services laptop to the port labeled 2 (LAN 2) on the rear of the media server
using the crossover cable. See Figure 6: S8500B Media Server, rear view on page 12.
2. Open a browser window on the laptop.

Job Aid: Replacing the SAMP on the S8500B Media Server
2 Replacing the SAMP in the S8500B Media Server
3. In the Address field of the browser, type the URL for the media server and press Enter.
The Welcome window opens.
4. Click Continue.
5. Accept the Avaya certificate by clicking Yes.
6. Log on as craft or dadmin.
7. Suppress alarm origination by clicking Yes.
8. Click Launch Maintenance Web Interface.
9. In the navigation pane select Data Backup/Restore > Backup Now.
10. Under the Data Sets heading, select all data sets:
●Avaya Call Processing (ACP) Translations
●Server and System Files
●Security Files
11. Under the Backup Method heading, select the desired type of backup.
●Sends the data to an FTP server
●Emails the data to a different location
●Local PC card
12. If you want to encrypt the backup, select the Encrypt backup using pass phrase check
box and type a pass phrase.
13. Click Start Backup.
When backing up or restoring, the SAMP configuration file also gets backed up or restored
(the Server and System Files data set saves them as OSS files).
Powering down the media server
Note:
Note: Wear an antistatic wrist ground strap whenever handling the media server or its
components. Connect the strap to an approved ground, such as an unpainted
metal surface. See the job aid titled Approved Grounds for more information.
To power down the media server:
1. From the Maintenance Web Interface, click Shutdown Server.
The Shutdown Server page displays.
2. Select Delayed.

Removing the media server from the rack
03-300323 Issue 1 January 2005 3
3. Click on the Shutdown button at the bottom of the page.
The Shutdown This Server page displays the shutdown indicators.
4. Wait until the server powers down before proceeding.
Removing the media server from the rack
To remove the media server:
1. Label and disconnect all cables on the media server.
2. Loosen the two front thumbscrews on the media server.
!CAUTION:
CAUTION: The media server is not on rails. When removing the media server from the rack,
be sure to have a good grip so that it does not fall.
3. Carefully pull the media server from the rack.
Removing the cover of the media server
!CAUTION:
CAUTION: All power must be removed from the media server before starting this procedure.
ELECTROSTATIC ALERT:
ELECTROSTATIC ALERT: Take precautions against electrostatic discharge: wear a wrist strap connected to
an approved ground.
To remove the cover from the media server:
1. Loosen the captive screw on the rear of the media server to the right of the slot labeled
PCI 1 (see Figure 1: Locating the media server cover’s captive screw on page 4).

Job Aid: Replacing the SAMP on the S8500B Media Server
4 Replacing the SAMP in the S8500B Media Server
Figure 1: Locating the media server cover’s captive screw
2. Slide the media server cover back from the front panel until the cover’s tabs are released
from the top slot of the front panel.
3. Lift the cover straight up and move it away from the media server.
Removing and replacing the SAMP card
The SAMP card resides in PCI-X slot 1 located under the PCI support bracket. To remove the
PCI support bracket and the riser connector:
1. Loosen the captive screw on the SAMP riser-card assembly as shown in
Figure 2: Removing/replacing the SAMP card on page 5.
Figure notes:
1. Media server cover’s captive screw
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Removing and replacing the SAMP card
03-300323 Issue 1 January 2005 5
Figure 2: Removing/replacing the SAMP card
Figure notes:
1. Loosen captive screw on SAMP 3. Remove cable assembly from SAMP
2. Remove riser-card assembly
2
1
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indssamp KLC 101504

Job Aid: Replacing the SAMP on the S8500B Media Server
6 Replacing the SAMP in the S8500B Media Server
!CAUTION:
CAUTION: In the next step, do not pull too hard because the cable assembly is attached to
the SAMP card.
2. Remove the riser-card assembly by holding the narrow (interior) part of the assembly with
one hand and the other hand under the support bracket near the captive screw and pulling
straight up (see Figure 2: Removing/replacing the SAMP card on page 5).
3. Disconnect the cable assembly from the SAMP and from the motherboard (see
Figure 2: Removing/replacing the SAMP card on page 5).
4. Remove the old SAMP card from the PCI-X slot 1 by pulling the card gently out of the
expansion slot.
5. Carefully grasp the new SAMP by the top edges or upper corners and align it with the PCI-X
slot 1 opening on the riser-card assembly. Press the SAMP firmly into the expansion slot.
!CAUTION:
CAUTION: Make sure the SAMP card is completely and correctly seated in the expansion
slot before you apply power to the S8500B Media Server. Incomplete insertion
might cause damage to the system board or to the SAMP card.
6. Replace the cable assembly from the SAMP to the motherboard (see Step 3) with the
replacement cable (shipped with the replacement SAMP).
7. Reinstall the riser-card assembly, making sure that
●The riser-card assembly is aligned with the two guides and fully seated in the riser-card
connector.
●The ribbon cable is routed so that it is not pinched.
8. Tighten the captive screw on the SAMP riser-card assembly (Figure 2: Removing/replacing
the SAMP card on page 5, note 1).
Replacing the cover of the media server
To replace the cover on the S8500B media server:
1. Replace the cover onto the media server.
2. Slide the cover forward so that its tabs slide into place under the top slots of the front panel.
3. Finger-tighten the thumbscrew on the rear of the media server located to the right of the slot
labeled PCI 1 (see Figure 1: Locating the media server cover’s captive screw on page 4).
4. Slide the media server back into place on the data rack.
5. Tighten the two front thumbscrews on the media server securely into the rack.

Reconnecting cables
03-300323 Issue 1 January 2005 7
Reconnecting cables
After the media server is replaced and secured in the rack, reconnect the all but the power cable
to the media server, SAMP, and modem. If you are unsure about the connections, see Media
server connections on page 10.
Powering up the media server
To power up the media server:
1. Plug the power cord into the power receptacle on the rear of the media server.
2. If necessary press the Power button located on the front right-hand side.
3. Verify that there is network activity by looking at LEDs on each port of the dual NIC (see
Figure 3).
Figure 3: S8500B Media Server rear panel dual NIC LEDs
4. Log into the media server after the startup to make sure that the installation is complete.
5. Check the original Ethernet configuration settings by selecting Server Configuration >
Configure Server from the Maintenance Web Interface.
6. Confirm that the media server’s Ethernet configuration settings are the same as before.
Figure notes:
1. Network activity LED (Tx/Rx) 2. Connection rate:
●Off: a 10BASE-T active link
●Green: a 100BASE-T active link
●Orange: a 1000BASE-T active link
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Job Aid: Replacing the SAMP on the S8500B Media Server
8 Replacing the SAMP in the S8500B Media Server
Testing the network connections
Note:
Note: The following procedure works only if the S8500B media server is on the
customer’s network.
To test connectivity to the network:
1. In the Maintenance Web Interface select Diagnostics > Ping.
The Ping page displays.
2. In the Host Name or IP address field, type in the host name or IP address of a computer
on the network.
3. Click Execute Ping.
4. Verify that the ping was successful, indicating that the media server is connected to the
customer’s network.
5. If DNS is administered, type in the host name of a computer on the network.
6. Click Execute Ping.
7. Verify that the ping was successful, indicating that DNS is working.
If available, have a customer representative do the following test from a computer on their
network:
1. Click Start > Run to open the Run dialog box.
2. Type command and click OK to open an MS-DOS command window.
3. Type ping serveripaddress and click OK, where serveripaddress is the IP address
of the media server.

Reconfiguring the SAMP card
03-300323 Issue 1 January 2005 9
4. Verify that the ping was successful.
5. If DNS is administered, type ping servername and press Enter, where servername is
the host name of the media server.
6. Verify that the ping was successful.
Reconfiguring the SAMP card
After replacing the SAMP card, you must configure the SAMP before you use it. The SAMP
comes loaded from the factory with Avaya defaults.
1. Check the Avaya support Website (http://www.avaya.com/support) for more recent firmware
for the SAMP.
2. Download the newer firmware to your laptop.
3. From the Maintenance Web interface, select Miscellaneous > Download Files and press
Enter.
The Download Files page displays.
Figure 4: Download Files page
4. Select the "File(s) to download from the machine I’m using to connect to the server" button.
5. Use the Browse button to navigate to the firmware file on your laptop.

Job Aid: Replacing the SAMP on the S8500B Media Server
10 Replacing the SAMP in the S8500B Media Server
6. Press the Download button.
7. From the server’s command line type sampupdate and press Enter.
8. At the prompt to commit the software and print the software version, respond with Yes.
9. From the server’s command line type convertSampIP (case-sensitive) and press Enter.
Note:
Note: Detailed information about configuring the SAMP card is in the Avaya Server
Availability Management Processor User Guide (03-300322).
Media server connections
This section explains the connections for
●Front panel connections
●Rear panel connections
●SAMP connections
●Network interface card connections
●Modem connections
Front panel connections
Figure 5: S8500B Media Server, front view on page 11 shows the connections that are
available on the front panel of the S8500B media server.

Media server connections
03-300323 Issue 1 January 2005 11
Figure 5: S8500B Media Server, front view
Rear panel connections
Figure 6: S8500B Media Server, rear view on page 12 shows the connections that are
available on the rear panel of the S8500B media server.
Figure notes:
1. CD-ROM drive activity LED 7. Hard disk drive activity LED
2. CD eject button 8. Power on LED
●Lit (not flashing): the media server
is on.
●Flashing: the media server is
turned off and still connected to an
AC power source.
●Off: AC power is not present, or
the power supply or the LED itself
has failed.
3. CD-ROM drive activity LED 9. Power control button
4. CD-ROM eject button 10. Reset button: press to reset the media
server and run the power-on self-test
(POST). You might have to use a pen or
the end of a straightened paper clip to
press the button.
5. System error LED 11. USB connections for the Compact Flash
6. System locator LED (blue); use
to visually locate the media
server if it is in a location with
other media servers.
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9
10
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Job Aid: Replacing the SAMP on the S8500B Media Server
12 Replacing the SAMP in the S8500B Media Server
Figure 6: S8500B Media Server, rear view
Connection to the customer’s network is through port 1 (Eth0) on the rear of the Avaya S8500B
Media Server, using a standard CAT5 cable with RJ45 connectors on each end. The other end
of the cable connects to an Ethernet switch (router) or hub.
If the S8500B Media Server has only one port network, connect it through the dual NIC. See
Figure 7: CAT5 cables connected to a port on the rear of the Avaya S8500B Media Server on
page 13 for connectivity information.
Figure notes:
1. Power connector 7. Server Availability Management
Processor (SAMP)
2. Keyboard connector 8. LAN 2 speed 1 Gbps LED (on Ethernet
connector). When lit, it indicates that the
Ethernet network speed is 1 Gbps; when
off, it indicates that the Ethernet network
speed is 10 Mbps or 100 Mbps.
3. Mouse connector 9. LAN 2 transmit/receive activity LED (on
Ethernet connector). When lit, it indicates
that there is activity between the media
server and the network.
4. LAN 1 transmit/receive activity
LED (on Ethernet connector). When
lit, it indicates that there is activity
between the media server and the
network.
10. USB connectors
5. LAN 1 speed 1 Gbps LED (on
Ethernet connector). When lit, it
indicates that the Ethernet network
speed is 1 Gbps; when off, it indicates
that the Ethernet network speed is 10
Mbps or 100 Mbps.
11. Video connector
6. Dual NIC (optional) 12. RS-232 serial interface
h2ms85bb KLC 091704
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Media server connections
03-300323 Issue 1 January 2005 13
Figure 7: CAT5 cables connected to a port on the rear of the Avaya S8500B Media Server
The SAMP also communicates with the host in-band through an onboard, industry-standard
Ethernet controller on the host’s PCI bus with an internal link to the SAMP as shown in
Figure 8: S8500B and SAMP connections and network interfaces on page 14.
Figure notes:
1. Eth0 — to customer’s network if
nondedicated control network
(straight-through CAT5 cable)
3. Eth2 — to port network if only one port
network (cross-connect CAT5 cable) or to
customer’s network if dedicated control
network (straight-through CAT5 cable)
2. Eth1 — to services laptop
(cross-connect CAT5 cable)
4. Eth3 — not used
2
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Job Aid: Replacing the SAMP on the S8500B Media Server
14 Replacing the SAMP in the S8500B Media Server
Figure 8: S8500B and SAMP connections and network interfaces
SAMP connections
The SAMP card comes in a half card PCI form factor and is powered externally. It supports one
USB interface and two 10/100 Ethernet ports that are located on the rear of the media server.
●SAMP Ethernet 1 is not used.
●SAMP Ethernet 2 is for local Services laptop access. This is for on-site services personnel
(or customer) to access the SAMP using the craft login.
●The USB interface is used to connect a USB modem that is used for remote dial-in and
dial-out access. This modem connection is shared between the media server and the
SAMP for remote maintenance, administration, and alarming purposes. For dial-in
purposes, the user first establishes a ppp session that terminates at the SAMP. The user
then can establish an SSH (Secure Shell) or HTTPS (Secure Web) session to the SAMP
or the host using the craft login.
Figure notes:
1. SAMP Eth0 interface (192.11.13.2) 2. S8500B Ethx interface (192.11.13.1)
Host
(S8500B)
External
compact flash
cydssamp KLC 101204
Customer LAN
access/control network
Internal
SAMP-HOST link
IP address:
192.11.13.6
Type: Static
Services laptop
IP address: 192.11.13.6
Services laptop
IP address:
192.11.13.5
Type: Static
Modem
IP address: 10.1.2.3
Type: Static
SAMP
Dual NIC
(optional)
USB
eth0
eth1
eth1
eth2
eth0
ethx
acm0
Reserved
(Services for
future use)
INADS server
IP: 10.1.2.2
Type: Static
1
2

Media server connections
03-300323 Issue 1 January 2005 15
See (Figure 9: Server Availability Management Processor rear connections on page 15) for
locations of the connections on the SAMP.
Figure 9: Server Availability Management Processor rear connections
Network interface card connections
The optional dual network interface card (NIC) is used in a configuration where the customer
chooses to implement the control network between the S8500B Media Server and the IPSIs as
a private, dedicated network. In other words, the control network is not combined with the
“Corporate LAN” on the same Ethernet port. This provides a more robust control network in
terms of reliability and security, since control network traffic is the only traffic riding this network.
Eth 1 on the SAMP is not used.
Note:
Note: If an optional dual NIC is not present, the Enterprise LAN is combined with CNA
on Eth0 and the web selections for Eth 2 and Eth 3 are not available.
All ports are located on the rear of the media server. See Table 1: Network Interface Card
Ethernet designations on page 15.
Figure notes:
1. SAMP Ethernet 2 - to services
laptop (cross-connect CAT5 cable)
3. USB connection for the modem
2. SAMP Ethernet 1 - not used 4. External power to the SAMP
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Table 1: Network Interface Card Ethernet designations
Web Designation Use Mother Board Dual NIC
Eth 0 (LAN 1) CNA Eth 1
Eth 1 (LAN 2) Services laptop Eth 2
Eth 2 (LAN 3) Customer LAN Eth 1
Eth 3 (LAN 4) Not used Eth 2

Job Aid: Replacing the SAMP on the S8500B Media Server
16 Replacing the SAMP in the S8500B Media Server
See (Figure 10: Network interface card connections on page 16) for locations of the connectors
on the NIC.
Figure 10: Network interface card connections
Modem connections
There is one modem on an Avaya S8500B Media Server configuration that connects to the USB
port on the SAMP (see Figure 11: Modem connections on the Avaya S8500B Media Server on
page 17). Required options on the SAMP modem are set by Avaya defaults on the SAMP.
Figure notes:
1. LAN 3 - to customer LAN 2. LAN 4 - not used
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Media server connections
03-300323 Issue 1 January 2005 17
Figure 11: Modem connections on the Avaya S8500B Media Server
To connect the modem:
1. Terminate the 1-MB telephone line at the RJ11 jack outlet.
2. Connect the telephone line to the modem with the modular telephone cord supplied with the
modem.
3. Connect the USB cable from the USB modem to the USB port on the SAMP.
Figure notes:
1. Modem 3. Telephone line connecting the
modem to the outside line (must be
TouchTone, not rotary)
2. USB cable connecting the USB
modem to the USB port on the
media server.
h3msm85b KLC 093004
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Software
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Job Aid: Replacing the SAMP on the S8500B Media Server
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Services access and logins
●Ports and protocols
●Services laptop access to the SAMP
●Logging in to the SAMP
●Logging in to the media server
Ports and protocols
Tabl e 2 lists all the services access protocols available on the SAMP services laptop port.
Table 2: Services access to the SAMP
Access Method Service Requested TCP Port Service Granted
Services laptop SSH 10022 Secure Shell access to SAMP
Services laptop HTTPS 10443 Secure Web access to SAMP
Services laptop SSH 22 Secure Shell access to host
Services laptop HTTPS 443 Secure Web access to host
Services laptop Telnet 23 Shell access to host
Services laptop Telnet 5023 Access to SAT on host
Modem dial-in ppp->SSH 10022 Secure Shell access to SAMP
Modem dial-in ppp->HTTPS 10443 Secure Web access to SAMP
Modem dial-in ppp->SSH 22 Secure Shell access to host
Modem dial-in ppp->HTTPS 443 Secure Web access to host
Modem dial-in ppp->Telnet 23 Shell access to host
Modem dial-in ppp->Telnet 5023 Access to SAT on host
Modem dial-in ppp->SSH 5022 Secure access to SAT on host

Services access and logins
03-300323 Issue 1 January 2005 19
Tabl e 3 lists all the services access protocols available on the SAMP services laptop port.
Services laptop access to the SAMP
The SAMP has a dedicated services laptop access for on-site maintenance and administration
purposes (Eth2) as shown in Figure 12: Services laptop computer connected directly to the
S8500B Media Server on page 20. The IP address is 192.11.13.6.
Table 3: Services laptop access on the host
Access Method Service Requested TCP Port Service Granted
Services laptop SSH 22 Secure Shell access to host
Services laptop HTTPS 443 Secure Web access to host
Services laptop Telnet 23 Shell access to host
Services laptop Telnet 5023 Access to SAT on host

Job Aid: Replacing the SAMP on the S8500B Media Server
20 Replacing the SAMP in the S8500B Media Server
Figure 12: Services laptop computer connected directly to the S8500B Media Server
Logging in to the SAMP
There are two ways to log in to the SAMP:
●Logging directly into the SAMP
●Logging into the SAMP through the modem
Figure notes:
1. Services laptop 3. NIC adapter cable (if necessary)
2. Network interface card (NIC) 4. Black CAT5 cross-connect cable
2
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