Avaya NEC NEAX 2400 IMS Quick start guide

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc.’s experience configuring its systems.
These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products.
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Configuration Note 6057 - Ver A (1/98)
NEC NEAX 2400 IMS with
Series 5200 Software
TDM
BUS
CPU
NEAX 2400 IMS Overture 200/300
XXX
VOICE PATH
Minimum Software
Serenade 1.0
Software Series 5200
Outcallin
g
Multi
p
le Return to O
p
erato
r
A
uto Attendant
IO02A
PORT RS-232
Messa
g
e Waitin
g
On/Of
f
Call ID
LINE
16LC-G
Line
Cards LICs
TRUNK
1.0 METHOD OF INTEGRATION
With RS232 integration, call information is transmitted over a digital
RS232 link between the PBX and the Octel system. Voice
communications are provided by a separate path created by analog lines on
the PBX that connect to the Octel system. When an incoming call is
received, it is accompanied by a digital message from the PBX containing
call information. The Octel system then answers the call and plays the
appropriate greeting. To set or cancel message-waiting notification, the
Octel system sends a digital message over the RS232 link to the PBX.
2.0 OCTEL ORDERING INFORMATION
• LIC4, LIC8, or DLC16 (4, 8, or 16 ports per LIC card)
• Serenade 1.0 or higher (Refer to the PRM for earlier software
releases)
• Disk drives
• Adaptive Integration Software
• One 25-pair cable per slot
Octel 200/300
Message Server
With RS232 integration, call
information is transmitted over a
digital RS232 link between the
PBX and the Octel system.
Octel requirements

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3.0 PBX HARDWARE REQUIREMENTS
• Standard, single-line extension appearances, 16LC-BE, or 16LC-Q;
see section 8.2
• One single-line port for remote service access
• Line cords for the above
• One I/O 02 port for RS-232 data link
• One NEAX2400 TTY CA-1 I/O cable
• 80 Vdc power supply (for message waiting on single-lines)
NOTE: In order to support message waiting (display) on digital sets the
following is required:
• 4DLC (Digital Line Circuit) cards must be Issue A9 or higher.
• 8ELC - (Electronic Line Circuit) cards must be Issue A8 or higher.
3.1 PBX SOFTWARE REQUIREMENTS
• Software Series 5200:
level 5201 (SIM), level 5202 (IMG)
level 5203 (MMG), level 5204 (UMG)
• Feature Package 2 activated
• MCI (Message Center Interface) Option (Refer to section 8.9)
NOTE: Carefully verify the software level on the PBX. The PBX software
level determines the Octel features supported. In addition, the “application
disk” recommended for NEC systems with 4200 series software is NOT
required with NEC systems with 5200 series software. All features that
were previously supported with the application disk are automatically
included with 5200 series software. However there may be additional
system parameters that need to be enabled.
3.2 NEC 2400 FAMILY NAMES/SOFTWARE SERIES
NEC uses two methods to designate the members of the PBX family. The
first descriptor for an NEC PBX is the family name, the second is a
software series. It is important to identify the family name and the
software series. PBX/Octel functionality is affected based on the software
series; commonly accepted features might not be available. Where
exceptions exist, they are noted in the Considerations and Supported
Features sections of the configuration note.
The NEC uses the last digit of the software level to designate the PBX
type. The designations are as follows: 1 = SIM, 2 = IMG, 3 = MMG, and
4 = UMG. For example, software level 4202 is the 4200 series of software
for an IMG.
PBX hardware requirements
PBX software requirements
NEC 2400 Family
Names/Software Series

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4.0 SUPPORTED INTEGRATION FEATURES
• System forwarding to personal greeting
- ring-no-answer
• Station forwarding to personal greeting
- busy
- ring-no-answer
- all calls
• Message-waiting notification
- lights (refer to section 8.7)
- LCD display (if available)
- Stutter dial tone (refer to section 8.8)
• Multiple return-to-operator
• Automated attendant
• Outcalling
• Direct call
• Personal greeting of original-called party on multiple-call forward
5.0 CONFIGURING THE NEC 2400 DATA LINK
o Each PBX can support up to four I/O-02 cards. Each I/O-02 card
supports two I/O ports. Locate an available I/O port that will be
used for the voice mail data link. Assign it as an MCI port through
the ASYD command, SYS1 Index 29. See Section 8.5
o Verify the guard timer is set to zero for the MCI port, through the
ASYD command.
o Locate the 6 sets of dip switches on the card. The switches are
identified as SW0, SW01, SW02, SW11, SW12, and SW13.
o Switch SW0 tells the PBX which I/O card (of four) it is. Verify that
the switches are set according to Figure 1 for the voice mail port.
Card Number SW0 Settings:
1234
0 off off off off
1 off on off off
2 on off off off
3 ononoffoff
Figure 1.
o Port 1 on a given I/O-02 card is controlled by switches SW01 and
SW02. Port 2 is controlled by switches SW11 and SW12. All four
switches have 8 settings each.
Supported integration features
Configuring the NEC 2400 data
link

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The settings for SW01 should be as follows: Settings 1, 2, and 3 set to
off, on, off for a baud rate of 9600 BPS. Setting 4 is set to on for
Parity Bit valid. Setting 5 is set to on for odd parity. Setting 6 is set to
on for 7 bits. Setting 7 is set to off for 2 stop bits. Setting 8 is set to on
for Send Side FIFO is 1 byte. See Figure 2.
12345678
SW01 off on off on on on off on
Figure 2.
NOTE: If using Port 2 on the I/O-02 card, configure the settings on SW11
the same as above.
The settings for SW02 or SW12 should be as follows: Setting 1 is set
to on for PB signal not provided. Setting 2 is set to on for DTR.
Setting 3 is set to off for DSR is provided. Setting 4 is set to off for
CD is provided. Settings 5, 6, and 7 are set to on for CS, CI, and PB
not provided. Setting 8 is not used. See Figure 3.
12345678
SW02 on on off off on on on off
Figure 3.
NOTE: If using Port 2 on the I/O-02 card, configure the settings on SW12
the same as above.
o Verify that all four settings on SW13 are off. The card is now
configured for RS-232 operation.
NOTE: If the PBX is taken out of service and restarted, the MCI port
might not operate. If this is the case, unplug the RS-232 link from the
Octel voice module, then have the PBX vendor reset the system
processor.
5.1 CONFIGURING THE VOICE LINES
o Assign single-line ports for the Octel system in the ASDT (Assign
Station Data Table) with TEC=3.
o Assign a Service Feature Class (SFC) to those ports. Within the
SFC, disable the Distinctive Ringing feature for all ports. This is
accomplished with ASFC Index 48. If this feature is enabled,
problems with integration occur.
o Assign the Octel voice ports to a UCD group using the ASHU
command.
The pilot number of the above UCD group is the Octel voice module
Access Number. It is used by subscribers to call the Octel voice
module to retrieve their messages. It is also used by subscribers to
forward their phones to the Octel voice module.
Configuring the single-line ports
for the Octel System

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o Create a single-line extension in the PBX. Set call forward all-calls to
the pilot number of the UCD group. Do not create a voice mailbox for
this extension. This extension is used as the Octel voice module
Transfer Target Number. Any call to be transferred to the voice
module should be transferred to this number so that the caller will
hear the general system greeting instead of the direct call greeting.
5.2 SUPPORTING UNSUPERVISED TRANSFERS TO THE
ATTENDANT CONSOLE
Unsupervised transfers to the attendant console are supported with Series
5200 E9.00 Software.
NOTES:
• Reorder tone is sent to an extension attempting to transfer a caller to an
attendant in Night Mode, unless a station has been programmed in the
PBX as the Attendant Night Transfer Target in the ASID command.
• If the attendant does not answer an unsupervised transfer within the
predetermined time set for Transfer Call Recall, the call will be sent
back to the Octel voice module and the caller will hear the system
greeting. The Transfer Recall Timer is set in ASYD SYS1, Index 145.
5.3 CONFIGURING THE PBX TO SUPPORT MORE THAN 20
VOICE MAIL PORTS
5200 software supports one UCD group of 20 members which can
overflow to a second UCD group of 20 members. Only one overflow is
allowed for a total of 40 ports.
If more than 40 integrated ports are required, add a third UCD group
(overflowing to a fourth UCD group, if necessary) with the required
number of ports. However, creating a third (and possibly fourth) UCD
group, requires splitting subscribers between UCD groups and requires
two different access numbers. Multiple MCI links are not needed.
o Configure an overflow target for a UCD group using the AUOG
(Assign UCD Overflow Group) command.
5.4 CONFIGURING THE NEC WITHOUT DISTINCTIVE RINGING
The NEC 2400 comes with “Distinctive ringing” in its default programming.
Internal calls ring differently than external calls therefore the number of
actual rings on a station before forwarding will vary depending on the type of
call - even though the timers are the same. To remedy this, remove
“distinctive ringing” and have all calls ring in the same manner. There will
then be consistency in the number of rings before a call forwards.
5.5 SUPPORTING MULTIPLE NEC PBX’S IN A CCIS NETWORK
WITH ONE OCTEL 200/300 MESSAGE SERVER
Unsupervised transfers to the
attendant console are supported
with Series 5200 E9.00 Software
Configuring the PBX to support
more than 20 voice mail ports

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With Series 5200 Software, multiple SIMs, IMGs, MMGs, UMGs, and
1400s can be supported with one Octel system. If the CCIS network
involves 4200 series software.
In a CCIS network, one PBX will be the designated main node. An Octel
system must integrate directly with the main node if remote PBXs are to be
supported. At 5200 software, the main node (where the Octel system is
located) can be any NEC PBX except an NEC 1400. Restrictions apply to
lower PBX software levels; refer to the appropriate configuration note.
All of the remote PBXs will receive full integration: forward to personal
greeting, message waiting, and multiple return to operator. Automated
attendant may also be used to transfer callers to extensions on the remote
PBXs. The direct call feature and the automatic reply to internal
telephone-answering messages feature are not supported from the remote
PBXs.
6.0 CONFIGURING THE OCTEL VOICE MODULE
¨ Refer to the PRM Integration Volume: NEC NEAX-2400 section 5.0
for a detailed description on programming, installing and trouble
shooting the Octel server.
¨ System Parameter Table
• System parameter 3 to 5 (NEC)
• System parameter 51 to YES (RS232 Integrated with PBX)
• System parameter 180 to 0 or 1 (0 = 7 bits, 1 = 8 bits RS232 byte
format)
• System parameter 224 to Yes (with Serenade 1.0 or higher PBX uses
NEC long extension format)
• System parameter 99 to 5 (Number of rings before answering CX
port)
• System parameter 100 to 5 (Number of rings before answering MX
port)
• System parameter 117 to 5 (number of rings before answering AX
port)
• System parameter 130 to Yes (Send DTMF for forwarded calls)
¨ COS
• Assign COS Attribute 9 for sets with message waiting
NOTE: Message waiting should only be allowed for mailboxes that have a
valid MW extension on the PBX.
With Series 5200 Software,
multiple SIMs, IMGs, MMGs,
UMGs, and 1400s can be
supported with one Octel system
Configuring the Octel system

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• Assign COS Attribute 15 ( ONLY for systems below software 5200
Series Version 9.03
NOTE: Do not use COS attribute 15 for extensions forwarded to the
Octel system. RNA count must be less than five and less than the RNA
forward count configured in the PBX. This does not apply to systems
with 9.04 or higher.
• Assign COS Attribute 89 if subscriber use Auto-logon
¨ Slots Table
• Configure all integrated ports for AX mode.
• Configure non-integrated ports in CX or MX mode.
§ Octel port extensions that do not match the PBX extension will not
receive the call record therefore, will not be integrated.
¨ User Table
§ All extension numbers must match the mailbox number in order to
achieve integration.
7.0 INSTALLING THE VOICE LINES
o Each LIC supports four, eight, or sixteen set appearances. Each LIC
port connects to the NEC via a 25 pair connector at the rear of the
Octel server. Connect each equipped port to the NEC. Ensure that all
Yellow LED’s on the LIC cards are extinguished.
7.1 CONNECTING THE RS232 CABLE
oRefer to the Integration PRM, section 5.5 for further
instructions on connecting the RS232 for your Octel system.
7.1 TESTING THE INSTALLATION
o Create two voice mailboxes associated with two test extensions.
Record a name and personal greeting for each mailbox.
o System forward one test extensions to the Octel Overture access
number.
o Using one test extension, call the Direct Pilot number. You should
hear “to enter your mailbox press # “, enter # #, you should hear
“please enter your security code”. Enter the security code and verify
that the correct mailbox has been accessed.
o Using one test extension, call the other test extension. You should
hear the personal greeting.
Installing the Voice Lines
Testing the installation when
complete

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o Leave a message. Verify that the message waiting indicator turns on.
The CMWL command can be used to manually set and cancel MWI
on the PBX for trouble-shooting MWI problems.
o Press 0. Verify that the voice module transfers the call to an operator
or personal assistant on the PBX.
o Delete the message. Verify that the message waiting indicator turns
off.
¨ Refer to the Integration PRM section for further testing instructions.
8.0 CONSIDERATIONS
8.1 Without specific PBX programming, unsupervised call transfers
to extensions that are ring-no-answer do not forward to the
ring-no-answer destination. Calls ring at the extension and then
recall to the extension that transferred the call. Program through the
ASYD SYS 1 command to allow the call to forward under these
conditions.
8.2 Supported NEC line cards are the 16LC-G, the 16LC-GB, the
16LC-GG, and the 16LC-Q. However, NEC recommends the
16LC-Q card when integrating with any voice mail system , since
this cards provides a 128-194 millisecond open on disconnect, in
addition the 16LC-BE card can be used which provides the same
functionality.
8.3 5200 Release II NEC software supports attendant console
overflow. Consult your NEC representative for details. Earlier
software levels do not support attendant overflow.
8.4 Octel Communications will not support line drivers or devices
exceeding the 50 feet distance limitation for RS-232 connections.
8.5 It is recommended to define the MCI UCD group in a separate
Tenant from all other non-MCI UCD groups. This prevents
invalid MCI packets from being sent to the VPM causing
multiple 75 type errors to be logged in the error log. The
following System programming will accomplish this.
ASYD SYS1 Index 92 bit 0 = 0
This requires that each tenant be assigned in SYS2.
ASYD SYS2 Index 6 bit 0 = 1 (MCI tenant
UCD)
All other tenants should be set to 0.
8.6 "Expanded MCI" is supported on the Serenade platform. Enable
system parameter 224 to “yes”.
Important notes regarding this
integration

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8.7 Light message waiting lamps on 2500 sets. These stations must be
supported by a 16LCGB card with a message waiting power supply or
by a 16LCQ card.
8.8 Stutter dial tone requires the 16LCBB card.
8.9 In some situations, if the PBX has ACD it will not be able to
support MCI due to memory constraints in the PBX.
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