Avaya Tenovis Integral-55 Quick start guide

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc. experience configuring its systems. These
notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please
understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance Center
at [phone], and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or omissions
contained herein.
Configuration Note 88541 – Version K (1/10)
AVAYA Tenovis Integral-55
E1/QSIG - EMEA
Overview
This Configuration Note is intended for Avaya certified Modular Messaging
technicians/engineers who are familiar with Modular Messaging procedures and
terminology. It also assumes that you are Avaya certified or very familiar with
the features and functionality of the Avaya PBXs supported in this Configuration
Note and the QSIG protocol.
Use this document in conjunction with Modular Messaging Installation Guide and
the Avaya PBX Administration Guide.
Please read the entire document before attempting any configuration.
1.0 METHOD OF INTEGRATION
With E1 QSIG integration, one digital pathway between the Avaya™PBX and the
Avaya Message Application Server (MAS) transmits both call information and
voice communications. The pathway is provided by an ISDN digital link (QSIG),
which provides channels that connect to the Dialogic E1 card. Within the D-
Channel, routing information is sent to the MAS containing information regarding
the source of the call with reason codes. The MAS processes call information
from the supplementary code in the D-Channel, which routes call reasons directly
to mailboxes. Message-Waiting indication is set and canceled using the
supplementary code service. Voice is carried through the system in digital format.
Avaya™
Modular Messaging
The PBX and MM are
assumed to be collocated.
For other configurations
please consult with the
Switch Integrations group.
With E1 QSIG, one digital
pathway between the PBX and
the Avaya Message Application
Server transmits both call
information and voice
communications
Supported Versions:
(see Section 2.0)
Automated Attendant
Return to Operator
Message Waiting
Caller ID
Minimum Software:
Refer to Section 3.1
PSTNPSTN
Avaya Tenovis
Integral-55 PBX Message
A
pplication
Server

AVAYA E1/QSIG 2
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
2.0 AVAYA MESSAGE APPLICATION SERVER REQUIREMENTS
•Dialogic D/600JCT-1E1 or D/300JCT-E1
•CT Bus cable (only required for multiple card installation)
•Software Releases
1: 3.x, 4.0, 5.x
3.0 PBX HARDWARE REQUIREMENTS
•DS1 card # xxx . One per each Dialogic E1 Interface Card
•Cables:
-RJ45 on the Dialogic (cable depends on PBX connection)
3.1 PBX SOFTWARE REQUIREMENTS
• Minimum Software 1: I55
Important: Before ordering account teams should check with Avaya
Services to determine if there are any applicable patches for customer
specific configuration
•ISDN PRI
•Private Networking
•Basic Call Setup
•Basic Supplementary Services
•Supplementary Services with Rerouting
MAS Requirements
1Release Note:
Should features of the integration not
function optimally when integrated to a PBX
or MM that may be operating on an
unsupported software release as defined
Section 2.0 and 3.1, customers will need to
upgrade their PBX and/or MM to a
supported software release.
PBX hardware requirements
PBX software requirements

AVAYA E1/QSIG 3
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
4.0 SUPPORTED INTEGRATION FEATURES
[9] Items are supported
System Forward to Personal Greeting
All Calls [9]
Ring/no answer [9]
Busy [9]
Station Forward to Personal Greeting
All Calls [9]
Ring/no answer [9]
Busy [9]
Auto Attendant [9]
Call Me [9]
Direct Call [9]
External Call ID (ANI) [9]
Fax [9]
Find Me [9]
Internal Call ID [9]
Message Waiting [9]
Multiple Call Forward [9]
Multiple Greetings [9]
N+1 [9]
Outcalling [9]
Queuing [ ]
Return to Operator [9]
IMPORTANT: PBX options or features not described in this Configuration
Note are not supported with this integration. To implement
options/features not described in this document, please contact the Avaya
Switch Integration product manager.
- continued on next page –
Supported integration features

AVAYA E1/QSIG 4
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
5.0 CONFIGURING THE PBX TO INTEGRATE
The following programming is intended for certified PBX technicians/engineers.
The screens shown in this section are taken from an Avaya PBX administration
terminal. Some parameters may not appear on all software releases.
Ensure all required software features are enabled on the PBX. Access the System
Parameters Customer Options form. Below is an example of the forms required for
QSIG integration, with the required features in boldface.
Message Waiting:
For MWI the correction of PEM 171458 is necessary.
This correction is first available in Release E070V08_1_2_3.
ICU Setup:
The QSIG Line is configured like a standard QSIG Line.
The CRC4 Check procedure was in the test case disabled !
NOTICE:
The screens in this
Config Note are only for
illustration purposes.
It is recommended that
a qualified technician
review the customer’s
Tenovis I-55 QSig
programming for

AVAYA E1/QSIG 5
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Settings in AOGD:
AOGD<anzg:,01-01-03-00;
===========================================================================
==
03.05.06
08:15:49
Rufnummern an HWA 01-01-03-00 :
-------------------------------
A1000 default Rufnummer
===========================================================================
==
03.05.06
08:15:49
Anschlussorgan
--------------
Rufnummer : A1000 - A1029
Steckplatz/HWA : 01-01-03-00
AO-Typ : PRN
===========================================================================
==
Allgemeine ADS-Daten
--------------------
Name :
Kostenstelle : 00000
Protokolle :
Protokoll | Version | faulty | busy 2| error
----------+---------+--------+-------+------
QSIG | 0 | AUS | AUS | AUS
Ueberlastprioritaet : 2
SPWKGR. Amtszugriff : 1
SPWKGR. COLISEE : 0
DISA-Gruppe : 0
Haendlergruppe : 0
Rufnr.zuord. HKZ u.QUE :
Kategorie : 0

AVAYA E1/QSIG 6
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Wartefeld Maximum : 10
Reservierte
Verbindungsspeicher : 0
Dienstspeicher : 2
AO-Zustand : LTG PRUEFEN
Service-Sperre : sv-frei
Rufnummern-Sperre : Aus
===========================================================================
==
Dienstdaten
-----------
| TLP | GEN | |
|
----------------+--------------+--------------+--------------+-------------
-+
Zustand | FREI | FREI | |
|
Wahlgruppe | 10 | 10 | |
|
Verkehrsgruppe | 1 | 1 | |
|
Umschaltegruppe | 0 | 0 | |
|
Codewahlgruppe | 0 | 0 | |
|
LCR-Gruppe | 0 | 0 | |
|
Wahlabruf | DEAKTIV | DEAKTIV | |
|
Rueckausloesen | DEAKTIV | DEAKTIV | |
|
===========================================================================
==
B-Kanal-Daten
-------------
Vergabekennung : NSTA
Verhandlungskennung : AKTIV
B-Kan- Buendel- Richtg Zugr Zustd | B-Kan- Buendel- Richtg Zugr Zustd
Nr. nummer | Nr. nummer
---------------------------------- | ----------------------------------
1 10 W M F | 16 10 W M F
2 10 W M F | 17 10 W M F
3 10 W M F | 18 10 W M F
4 10 W M F | 19 10 W M F
5 10 W M F | 20 10 W M F
6 10 W M F | 21 10 W M F
7 10 W M F | 22 10 W M F
8 10 W M F | 23 10 W M F
9 10 W M F | 24 10 W M F
10 10 W M F | 25 10 W M F
11 10 W M F | 26 10 W M F
12 10 W M F | 27 10 W M F
13 10 W M F | 28 10 W M F
14 10 W M F | 29 10 W M F
15 10 W M F | 30 10 W M F
Anzahl der belegbaren B-Kanaele: 30
Belegungsrichtung | Zustand
---------------------------------- | ----------------------------------
Note: Due to a current issue with the
Dialogic drivers. We are forced
to use the highest order
timeslot/port (timeslot/port 30 on
a single span or timeslot/port 60
on a 2 span system) to enable
MWI, even though MWI is sent
on the D-Channel.
The highest order timeslot (höchster
Kanal) channel is not to be used for call
handling and should not be included as a
member in the trunk group.
Therefore, only 29 ports are available on
an MAS with one E1 card, or 59 ports
on an MAS with two E1 cards.

AVAYA E1/QSIG 7
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
G - gehend | B - BELEGT
K - kommend | D - DEFEKT
W - wechselseitig | EB - EDSS1 BELEGT
| ER - EDDS1 RESERVIERT
| F - FREI
| G - GESTOERT
Zugriffsrecht | R - RESERVIERT
---------------------------------- | S - SPERRZUSTAND
M - mit | T - DEFEKT/GESPERRT
O - ohne | V - BELEGT/GESPERRT
===========================================================================
==
AOGD<
Settings in AOLM:
AOLM<aalm;
03.05.06
08:17:28
AO-Nummer AO - Leistungsmerkmale ( Dienst : TLP )
---------------------------------------------------------------------------
--
A1000 AMT CIPL0 DQV PRE CRF QIS
AOLM<dibe:gen;
AOLM<aalm;
03.05.06
08:17:42
AO-Nummer AO - Leistungsmerkmale ( Dienst : GEN )
---------------------------------------------------------------------------
--
A1000 AMT CIPL0 DQV PRE CRF QIS
AOLM<
Settings in BNDL:
BNDL<dbnd:10;
03.05.06
08:18:45
Buendelnummer : 10
Ueberlaufbuendelnummer : 0
Buendelzustand : frei
Buendelart : ALV
ALV-Stufe : LM uebergreifend
Belegungsrichtung : init
verfuegbare Leitungen : 0
Leitungslimit : 0
Leitweg-Ziffernfolge : -
Nachwahlflag : nein
QSIG Line : nein
Informationstext : PRN QSIG Master
- VWZ-Daten
gehend:
Zuordnungsziffer : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1
Selektor : 0
kommend:
Zuordnungsziffer : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1
Selektor : -1
- PABX Zugangsnummern: ISDN-NP

AVAYA E1/QSIG 8
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Land nation. Zugriffs- def. DDI-
Part
Ziele code Tln. Tln. Nummer
gehend : - - - -
kommend : - - - -
- PABX Zugangsnummern: Priv.-NP
Level2 Level1 Zugriffs- def. DDI-
Part
code Loc. Local Nr.
gehend : - - - -
kommend : - - - -
- Prefixes : ISDN-NP:
NPI-Pref. TON-Pref- TON-Pref- TON-Pref
Internat. National Subscr.
gehend : - - - -
kommend : - - - -
- Prefixes : Priv.-NP:
NPI-Pref. TON-Pref- TON-Pref- TON-Pref
Level 2 Level 1 Local
gehend : - - - -
kommend : - - - -
- Level ISDN-NP
gehend : init
kommend : init
- Level Priv.-NP
gehend : init
kommend : init
AZP-Reaktionen fuer Buendel
Ereignis Reaktion
------------------
nstf apso
nstb apso
kres apso
uvwa apso
newa apso
nbao apso
anaw apso
kbne apso
aoab apso
nuel apso
Eingetragene Leitungen :
------------------------
------------------------------------------------------------
Erlaeuterung fuer AZP-Daten - AZP-Ereignis:
-------------------------------------------
NSTF - Nebenstelle frei NSTB - Nebenstelle besetzt,
KRES - keine Ressourcen frei UVWA - unvollstaendige Wahl,
NEWA - nicht erlaubte Wahl NBAO - nicht beschaltetes AO,
ANAW - Anruf abgewiesen KBNE - kommende Belegung nicht erlaubt
AOAB - AO ausser Betrieb NUEL - Netz ueberlastet
Erlaeuterung fuer AZP-Daten - AZP-Reaktion:
-------------------------------------------
APSO - Abwurf zum Platz sofort APNZ - Abwurf zum Platz nach Zeit
AUSL - Verbindung ausloesen NEIN - keine AZP-spezifische Reaktion
(Behandlung als waere AZP nicht
aktiv)
BNDL<

AVAYA E1/QSIG 9
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Please refer to the Consideration section at the end of this document for special
PBX programming considerations.
6.0 CONFIGURING THE MESSAGE APPLICATION SERVER
Configuring the MAS platform for proper PBX integration requires configuring several
menus accessed within the Voice Mail System Configuration application, and a certified
MM engineer.
Access the Voice Mail System Configuration application from the
MAS program group.
Configuring the MAS
Special Note: Verify the CRC value in the QTE.PRM is set correctly. If left uncorrected the Dialogic E1 boards
will not initialize properly. The file is found in:
C:\Program Files\Dialogic\data\qte.prm
Open the qte.prm file. About 23 lines into the file text you will see a setting under the line as show in bold below.
;---
;--- CRC ENABLE SWITCH (Parameter type 0FH - E1 only)
;--- Turns the transmission of the CRC4 pattern on or off and searches
;--- for such a pattern in the received signal.
;--- Possible values for the data are as follows:
;--- 00H = Turn CRC off.
;--- 01H = Turn CRC on.
;--- The default data value is 00H (Turn CRC off).
000F 01
The example number shown above in blue is incorrect. Change this from 000F 01 to 000F 00.
Save then file and then reboot the MAS.

AVAYA E1/QSIG 10
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Expand all fields so all-applicable options are visible:
Ensure the new PBX is added as instructed by the Modular Messaging
Installation guide. The new PBX should be:
Avaya G3 (QSIG)
Note: Starting with MM 5.0
additional Fields such as
Sites and PBX
Integration will appear
on the VMSC screen.

AVAYA E1/QSIG 11
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
1. Select the Voice Mail Domain
2. Expand PBXs
3. Select the newly created Avaya G3 (Dialogic QSIG)
4. Access the General (QSIG) PBX Configuration tab
5. DTMF Inter-Digit Delay during Dialing (ms) = 80
6. DTMF Length during Dialing (ms) = 80
7. DTMF Length during Detection (ms) = 50
Next access the Transfer/Outcall tab
Transfer Mode = Blind

AVAYA E1/QSIG 12
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Next access the Tone Detection tab
Maximum Silence before Hanging Up (ms) = 6000
Next access the Outgoing Call tab

AVAYA E1/QSIG 13
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Layer Protocol = G.711 A-Law
BC Transfer Cap = Speech
Number Type = Unknown
Number Plan = Unknown
Origin Number = 3000 (The number entered here must be the number entered in
the “Voice Mail Number” field of the Hunt Group minus the number of leading
digits administered in the route pattern to delete. In our example, the Voice Mail
Number is “4573000” and the number of digits to delete in the route-pattern is 3;
therefore, the number entered here must be “3000”
Select OK to save changes
Note: Layer protocol fields should match the Interface Companding setting
selected on Page1 of the DS1 Circuit Pack configuration screen on Page 7
of this configuration note.
- continued on next page -

AVAYA E1/QSIG 14
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Next access the Message Waiting Indicator (MWI) tab
1. Enable Message Waiting Indicator (MWI) = Enable by checking the box
2. MAS MWI Server = Enter the name of the MWI server created during the
installation procedure.
3. Scheduled MWI updates: Active or Inactive = Configure as per customer
requirements.*
4. Limit requests = Leave Unchecked
5. Maximum requests per Minute = <grayed out>
6. Message Application Servers that Support MWI = This box should
contain a list of MAS servers capable of placing MWI requests.
Select OK to save changes
*Note: The Scheduled MWI updates parameter is only available on MM 3.x
- continued on next page -
Support NOTE
for MM 1.1 & 2.0 only:
•Limit Requests should be
checked.
•Maximum Requests per
Minute should be set for 200.

AVAYA E1/QSIG 15
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Next access the General tab within the Telephony Interface
(Dialogic-QSIG) tab
1. Playback Volume = 2
2. Maximum Concurrent Calls =Enter the number of ports
connected to the PBX (i.e. 29)
3. Port = Ports are enabled by default
Note: The MAS service must be restarted to allow port disabling
4. Select OK to save changes
Note: For a QSIG link, the total number of ports specified must occupy the
first available set of contiguous channels. For example, if there are two
boards on a system, one with 10 ports enabled and one with 29 ports
enabled, then the first 10 ports will be enabled on one boards, and all 29
on the second board. Use the port checkboxes to enable or disable the
correct ports.
Tip: To make the QSIG or
set emulation telephony
interface active, click the
down arrow and click
Make Active.
If the QSIG or set
emulation telephony
interface is already active,
this field does not appear.

AVAYA E1/QSIG 16
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Next access the Port Groups tab under the MAS name
Click Add Group button
Name Group MWI
Within the new MWI Port Group uncheck all Ports except the MWI port. This
will be the upper most port of the trunk group. Port 29 on a single board or Port
59 if 2 boards (see side NOTE). This port can receive calls, so ensure it is
programmed for both Incoming and Outgoing under the Port Group Usage
Return to the Port Groups General tab and ensure the Default Group under Port
Groups is configured to meet the customer’s need for Incoming and Outgoing
under Port Group Usage.
- continued on next page -
NOTE: The MWI port within
the MWI Port Group it’s used
by the MWI sub-system to
control concurrent MWI
requests. This does not
affect incoming/outgoing
traffic to the port in anyway.

AVAYA E1/QSIG 17
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Access the Port Group General tab and check all Ports (1-29 for a single span or
1-59 if 2 spans) including the MWI (29 or 59) port.
Select OK to save changes
NOTE: This Port Group configuration applies to each MAS

AVAYA E1/QSIG 18
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
Next access the General tab within the PBX Integration
1. QSIG = Enable by checking the box
2. Access the QSIG/DSE tab

AVAYA E1/QSIG 19
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
3. Port Group Name =MWI
4. Max MWI Sessions = 1
5. Indicator On/Off signals must use same port = Leave Blank
6. MWI On Field = Leave as default (can't be changed)
7. MWI Off Field = Leave as default (can't be changed)
8. Select OK to save changes
Next access the General tab within the PBX Type tab
1. Telephony Type = Dialogic QSIG
2. Under PBXs ensure Avaya G3 (Dialogic QSIG) is selected
3. Select OK to save changes
After making these changes, return to “Configuring the voicemail system” within
the Message Application Server Installation Guide. Ensure you are prompted to
restart the Message Application Server services to apply these changes.
Important: In order to make this integration work. The following Registry Keys
should be set in the MAS as shown below.
[HKEY_LOCAL_MACHINE\SOFTWARE\Octel\Geneva\Vcm_TelephonyServiceMgr\QSIG]
"CTLayer3PBX"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Octel\Geneva]
“TUIDirectCallToDivert”=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Octel\Geneva\Vcm_TelephonyServiceMgr\QSIG]
"OperationOffset"=dword:00000006
Registry Keys must be
set as shown here.
“Operation Offset”
establishes a proper
Layer 3 handler in MM
for integration to a
Tenovis PBX.

AVAYA E1/QSIG 20
The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1
8.0 CONSIDERATIONS/ALTERNATIVES
8.1 QSIG Integration does not support forwarding/transfer from a
Vector. Currently, if calls are routed from a vector to the QSIG link(s)
connected to the MAS, the call will not pass the VDN as the called
party ID. Applications requiring calls that are routed from vectors to
mailboxes on the MAS can be configured so as to route calls to
phantom extensions (X-ports) configured to call-cover all-calls to the
MAS hunt group.
8.2 Outcalls to pagers placed over analog trunks may fail. If the CO
connecting the analog trunks to the PBX does not provide answer
supervision, the MAS will not out-pulse DTMF digits to the pager
terminal. This problem can be eliminated by installing a Call Classifier
board in the PBX (if one is not already installed), enabling system
parameter customer-option “Answer Supervision by Call Classifier”,
and enabling “Answer Supervision” in the Trunk Group associated with
the outgoing analog trunks accessed during the outcalls. Outcalls over
digital trunks are not affected.
8.3 Transfers to ringing use additional ports. When performing
unsupervised transfer, and the transferred-to extension forwards back to
the MAS, additional ports are tied up on the MAS server, as “Path
Replacement” does not occur. Two additional ports are used for each
number dialed through the automated attendant, and all these ports are
in use until the transferred call is answered or the caller disconnects
from the message server. Customers should consider implementing
supervised transfers, or installing additional ports. Note that with
supervised transfers, callers are not provided with music on hold, but
are instead prompted to wait during the silence. The called party will
hear a “Connecting” prompt as he/she answers the call.
8.4 When multiple PBX’s are arranged in a QSIG network, care must
be taken to configure the QSIG tie trunks properly. In order to
provide full feature functionality to all subscribers, the trunk group(s)
assigned to the QSIG tie trunks connecting all PBX’s in the network
must match the configuration of the trunk group form (page 1 and 2 of
the form) assigned to the MAS QSIG trunks. An example of the trunk
group administration form is illustrated on the PBX programming
section of this document.
8.5 Message Waiting Interrogation is a feature that allows the PBX to
request message waiting indicator status of subscribers’ stations
from the MAS. The following conditions will result in the PBX
requesting message waiting indicators status:
-Switch reload. 15 minutes after a switch reload, a message waiting
interrogation request will be sent to the MAS.
Important notes regarding
this integration