Avaya CallPilot Mini User manual

Avaya CallPilot® Mini
Release 5.0
Document Status: Standard
Document Number: P1002915
Document Version: 01.1
Date: September 2010
Avaya CallPilot® Mini Quick Start Guide

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Installing the Avaya CallPilot® Mini 3
Avaya CallPilot® Mini Quick Start Guide
Installing the Avaya CallPilot® Mini
Unpack Avaya Avaya
CallPilot® Mini
Mount the Avaya
CallPilot® Mini on the
Connect the TCM and
power cables
Create an ACD Queue for Avaya CallPilot® Mini
– Determine the Avaya CallPilot® Mini TNs
– Create an ACD Queue
– Assign the Avaya CallPilot® Mini TNs as agents on the
Can you use the default
IP address
192.168.110.10
Change the IP address
serial or Ethernet cable
Change the IP address
using the serial port Change the IP address
using an Ethernet
crossover cable
Connect the Avaya
CallPilot® Mini to the
Run the
Quick Install Wizard
Start Avaya CallPilot® Mini Administration programming.
Refer to the Avaya CallPilot® Manager Set Up and
Operation Guide.
Yes
No
Ethernet
Serial

4Configuring the Meridian 1 PBX to work with CallPilot Mini
P1002915 01.1
Mounting the Avaya CallPilot® Mini on the wall
1Attach the wall mount bracket to a secure surface by the two inner holes. Use anchors, as
necessary.
2Slip the slot on the back (near the top) of the Avaya CallPilot® Mini onto the bracket.
3Secure the Avaya CallPilot® Mini using a screw in the lower screw hole.
Connecting the Avaya CallPilot® Mini
1Open the Avaya CallPilot® Mini by inserting a flat screwdriver into the slot on the right-hand
side of the door and pressing the tab out of the way.
2Connect a TCM cable to Port A and to Port B.
Table 1 shows the pin out of Port A and Port B.
3Connect the other end of the TCM cables to station ports on your telephone system.
4Connect the power cable to the Avaya CallPilot® Mini and the wall socket.
5Run all the cables through the cable trough at the top of the Avaya CallPilot® Mini.
6Close the lid.
Configuring the Meridian 1 PBX to work with CallPilot Mini
The Meridian 1 PBX uses an ACD Queue to route calls to the CallPilot Mini.
An ACD Queue is a feature that distributes calls to available ACD Agents. For the ACD Queue
used with CallPilot Mini, the Directory Number (DN) of the ACD Queue is the Voicemail DN and
the CallPilot Mini ports are the ACD Agents. When a user dials the Voicemail DN, the ACD
Queue routes the call to the an available CallPilot Mini port.
Table 1 Port A and Port B Pinouts
Pin number Port A Port B
1 no connection no connection
2 TCM 3 TCM 4
3 TCM 1 TCM 2
4 TCM 1 TCM 2
5 TCM 3 TCM 4
6 no connection no connection
Note: Do not connect the Ethernet cable for your LAN to the Ethernet port until you
determine if the Avaya CallPilot® Mini address is compatible with the network. For
information about the default CallPilot Mini IP address and how to change the IP
address, refer to “Connecting to the Avaya CallPilot® Mini” on page 9.

Configuring the Meridian 1 PBX to work with CallPilot Mini 5
Avaya CallPilot® Mini Quick Start Guide
To add an ACD Queue:
1Determine the Terminal Numbers (TN) used to connect to the CallPilot Mini.
You can have a maximum of eight TNs used for the CallPilot Mini.
2Create an ACD Queue for the CallPilot Mini.
Alternately, you can use the pre-assigned Meridian Mail ACD Queue. If you to use the
Meridian Mail ACD Queue, delete any default ACD Agents assigned to the ACD Queue.
For information about how to create an ACD Queue, refer to “Creating an ACD Queue” on
page 5.
3Assign the Terminal Numbers determined in step 1 as ACD Agents for the CallPilot Mini
ACD Queue. Make sure you assign all of the Terminal Numbers that are connected to the
CallPilot Mini.
For information about how to assign Agents to the ACD Queue, refer to “Assigning ACD
Agents” on page 7.
Creating an ACD Queue
All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1At the main prompt type, LD 23.
The following messages appear:
ACD000
MEM AVAIL: (U/P): 477336 USED: 112487 TOT: 589823
DISK RECS AVAIL: 453
ACD DNS AVAIL: 32744 USED: 23 TOT: 32767
2Respond to the prompts according to Table 2.
Note: Four of the TNs represent the physical lines that are connected to the CallPilot
Mini. The other four TNs are the data channels of the upper TNs (TNs 16-32) that
correspond the lower TNs (TNs 0-15) assigned to the CallPilot Mini.
For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to
the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25
to CallPilot Mini.
Note: The numbers shown in the above messages are examples only. The numbers
that appear on your display may be different.
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default value.

6Configuring the Meridian 1 PBX to work with CallPilot Mini
P1002915 01.1
3Respond to the prompts according to Table 3.
Table 2 Creating an ACD Queue, step 1
Prompt Response Comment
REQ NEW
TYPE ACD
CUST 0
ACDN 5666 Enter the Directory Number for this ACD Queue.
In the example shown, 5666 represents the Directory Number of the
ACD Queue.
MWC NO
MAXP 8
NCFW 0
IVR YES
ALOG YES
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default value.
Table 3 Creating an ACD Queue, step 2
Prompt Response Comment
REQ CHG
TYPE ACD
CUST 0
ACDN 5666 Enter the Directory Number for this ACD Queue.
In the example shown, 5666 represents the Directory Number of the
ACD Queue.
MWC YES
Note: For more information about how to create and modify ACD Queues, refer to
the documentation that came with your Meridian 1 PBX.

Configuring the Meridian 1 PBX to work with CallPilot Mini 7
Avaya CallPilot® Mini Quick Start Guide
Assigning ACD Agents
All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1At the main prompt type, LD 11.
2Respond to the prompts according to Table 4.
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default value.
Table 4 Assigning ACD Agents
Prompt Response Comment
REQ NEW
TYPE 2616
TN 4 0 Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini.
The TN shown (4 0) is an example only.
DES AGENT1 Type a name for this agent.
The name shown (AGENT1) is an example only.
CLS FLXA VCE WTA
CNDA DNDD
KEY 00 ACD 5666 0 5701 Type the ACD Queue number of the ACD Queue assigned to CallPilot
Mini. In the example shown, 5666 is the ACD Queue number.
Type the Agent Position ID number. You can enter any unique ID
number. In the example shown, 5701 is the Agent Position ID number.
KEY 01 SCR 5801 Type the Outbound Dial DN. You can use any unique DN.
In the example shown, 5801 is the Outbound Dial DN.
KEY 02 AO3
KEY 03 TRN
KEY 04 NRD
KEY 05 MIK
KEY 06 MCK
Note: For more information about how to add agents to an ACD Queue, refer to the
documentation that came with your Meridian 1 PBX.

8Initializing the Avaya CallPilot® Mini
P1002915 01.1
Enabling the Call Forward on Busy message
When a caller dials a CallPilot Mini user that is busy on another call, the caller is forwarded to the
user’s mailbox. The caller will also hear a message stating that the user is on the phone, if you
ensure that the Hunt prompt in LD 95 is set to B.
All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1At the main prompt type, LD 95.
2Respond to the prompts according to Table 4.
Initializing the Avaya CallPilot® Mini
Initializing the Avaya CallPilot® Mini sets the system parameters to their default settings and sets
some global parameters. When the initialization is completed, the Avaya CallPilot® Mini is
operational and ready for you to begin administration programming.
You initialize Avaya CallPilot® Mini using CallPilot Manager. To use CallPilot Manager, you
must have a network connection to the Avaya CallPilot® Mini or an Ethernet crossover cable.
To initialize Avaya CallPilot® Mini using CallPilot Manager you need to:
• determine if your computer meets the CallPilot Manager requirements
• connect to the Avaya CallPilot® Mini
• run the Quick Install Wizard
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default or current value.
Table 5 Assigning ACD Agents
Prompt Response Comment
REQ NEW
TYPE CPND
HUNT B This is the default value for this prompt.

Initializing the Avaya CallPilot® Mini 9
Avaya CallPilot® Mini Quick Start Guide
Computer requirements for CallPilot Manager
You access CallPilot Manager using a web browser on a computer that is connected to the Avaya
CallPilot® Mini.
• The computer you use to access CallPilot Manager must be compatible with Microsoft®
Windows®and capable of running your web browser.
• To use CallPilot Manager, you must have one of the following browsers:
— Netscape Communicator14.5 or later
— Microsoft Internet Explorer24.0 or later
Connecting to the Avaya CallPilot® Mini
To connect to the Avaya CallPilot® Mini, you need the IP address of the Avaya CallPilot® Mini
and a connection to the network that the Avaya CallPilot® Mini is on.
The default IP address for Avaya CallPilot® Mini is 192.168.110.10.
If you can use the default IP address
If the default IP address is compatible with your network, connect the LAN cable to the Ethernet
port on the Avaya CallPilot® Mini and proceed to “Running the Quick Install Wizard” on page 12.
If you cannot use the default IP address
If the default IP address is not compatible, you must change the IP address before you connect the
Avaya CallPilot® Mini to the network. You can change the IP address using a serial cable or an
Ethernet crossover cable (direct PC connection).
1 Netscape is a registered trademark and Communicator is a trademark of Netscape Communications
Corporation.
Note: CallPilot Manager does not support Netscape 6.0.
2 Microsoft and Windows are registered trademarks and Internet Explorer is a trademark of Microsoft
Corporation.
Note: If you are unsure if the default IP address is compatible, contact your network
administrator.

10 Initializing the Avaya CallPilot® Mini
P1002915 01.1
Changing the IP address using a serial cable
If you are going to change the IP address using a serial cable, you need a:
• serial cable
• VT100-compatible terminal or a computer that has a VT100 compatible terminal emulation
program such as HyperTerminal
Configuring the terminal
The terminal or terminal emulation program you use must be VT100 compatible and must support
the ASCII Character set. If the terminal does not support the ASCII Character set, the text displays
incorrectly.
You must configure your terminal to the following communications parameters:
• 9600 bits per second
• 8 data bits
•noparity
• 1 stop bit
• no flow control
For information about how to set these parameters, refer to the documentation for your terminal or
terminal emulation program.
Changing the IP address using the terminal
1Attach the serial cable to the serial port on the Avaya CallPilot® Mini.
2Attach the other end of the cable to the serial port on the terminal or computer.
3Ensure that your terminal or computer is powered up.
4If you are using a computer, start your terminal emulation program.
5Remove power from the Avaya CallPilot® Mini.
6Reconnect power to the Avaya CallPilot® Mini.
Note: The serial port is intended for temporary connections only. After you have finished
changing the IP address, remove the serial cable and close the Avaya CallPilot® Mini
door. Failure to remove the serial cable may result in a non-compliant EMC configuration.
A serial cable is available as a separately available part. For information about obtaining a
serial cable, contact your Avaya supplier.
Note: Steps 5 and 6 are used to force the Avaya CallPilot® Mini to reboot. You can
change the IP address only while the Avaya CallPilot® Mini is booting up.

Initializing the Avaya CallPilot® Mini 11
Avaya CallPilot® Mini Quick Start Guide
The prompt To change any of this, press any key within 5 seconds appears.
7Press the Enter key.
The prompt (M)odify any of this or (C)ontinue? appears.
8Press the Mkey and press the Enter key.
The prompt Do you want a LAN interface? appears.
9Press the Ykey and press the Enter key.
The prompt This board’s LAN IP Address (0.0.0.0 = RARP) appears.
10 Type the IP address for the Avaya CallPilot® Mini in a valid dotted format and press the
Enter key.
The prompt Subnet mask for LAN (0 for none) appears.
11 Type the Subnet Mask for the Avaya CallPilot® Mini in a valid dotted format and press the
Enter key.
The prompt Should there be a default gateway for packet routing? appears.
12 If the Avaya CallPilot® Mini needs a next hop router, press the Ykey and press the Enter
key.
If the Avaya CallPilot® Mini does not need a next hop router, press the Nkey, press the Enter
key and go to step 15.
The prompt IP address of default gateway? appears.
13 Type the IP address of the next hop router in a valid dotted format and press the Enter key.
14 Press the Enter key until the following prompt appears.
(M)odify any of this or (C)ontinue?
15 Press the Ckey and press the Enter key.
16 Connect the LAN cable to the Ethernet port on the Avaya CallPilot® Mini.
You can now initialize the Avaya CallPilot® parameters. For information about how to initialize
the Avaya CallPilot, refer to “Running the Quick Install Wizard” on page 12.
Note: It will take approximately one minute for this prompt to appear.
Note: If you do not press a key within 5 seconds of this prompt appearing, repeat
steps 5 and 6.

12 Initializing the Avaya CallPilot® Mini
P1002915 01.1
Changing the IP address using an Ethernet crossover cable
Using an Ethernet crossover cable, you can connect the Avaya CallPilot® Mini to your computer.
With this connection, you can use CallPilot Manager to change the Avaya CallPilot® Mini IP
address before you connect it to the network.
To use an Ethernet crossover cable, your computer must be equipped with a 10/100 BaseT
Ethernet card and support TCP/IP protocol.
Connecting the Ethernet crossover cable
1Shut down the computer.
2Attach one end of the Ethernet crossover cable to the Ethernet port on the Avaya CallPilot®
Mini.
3Connect the other end of the cable to the network interface card on your computer.
4Start the computer.
5Use the Quick Install Wizard to initialize the Avaya CallPilot® Mini.
For information about how to use the Quick Install Wizard, refer to “Running the Quick Install
Wizard” on page 12.
Running the Quick Install Wizard
The Quick Install Wizard appears the first time you startup CallPilot Manager. The Quick Install
Wizard is a single page that gathers enough information to set up a working system. It then applies
the information and restarts the system.
You can reach CallPilot Manager from another computer through a LAN connection, WAN/
Internet connection or an Ethernet crossover cable. All of these methods create an IP connection
that allows you to run CallPilot Manager.
Use the following procedure to run the Quick Install Wizard:
1Launch your browser.
2In the URL address box, type the Avaya CallPilot® Mini IP address.
For example: HTTP://192.168.110.10
Note: If you do not have access to the Avaya CallPilot® Mini through the network, you
can use an Ethernet crossover cable to configure all of the Avaya CallPilot® Mini
parameters.
Note: You must include HTTP:// to access CallPilot Manager.

Initializing the Avaya CallPilot® Mini 13
Avaya CallPilot® Mini Quick Start Guide
The Quick Install Wizard screen appears. Depending on your system, this can take several
minutes to appear.
3Configure the Quick Install parameters for a Avaya CallPilot® Mini according to following
table.
Table 6 Quick Install Wizard parameters for a Avaya CallPilot® Mini
Field name Description
IP Address Enter the IP Address for the CallPilot Mini. If you do not know the IP Address, contact your
network administrator.
This is the IP Address you will use to access the CallPilot Mini using CallPilot Manager.
Changes to the IP Address take effect when you reboot the CallPilot Mini.
If this is a re-install, the IP Address shows the current settings, not the factory default.
Warning: If you enter an FQDN in the IP Address box, you must ensure that the
FQDN for the CallPilot Mini is in the same subnet as is specified by the Subnet Mask
and the Default Gateway IP address. If you enter an FQDN that is not in the same
subnet, you may cause the CallPilot Mini to continuously reboot. To correct this
problem, use the serial interface to change the IP address of the CallPilot Mini. For
more information, refer to “Changing the IP address using a serial cable” on page 10.
Subnet Mask Enter the Subnet Mask for the CallPilot Mini. If you do not know the Subnet Mask, contact your
network administrator.
Changes to the Subnet Mask take effect when you reboot the CallPilot Mini.
If this is a re-install, the Subnet Mask shows the current settings, not the factory default.
Primary DNS Enter the IP Address of the Primary DNS server that CallPilot Mini uses. If you do not know
the IP Address, contact your network administrator.
The Primary DNS server allows you to use domain names, such as www.avaya.com, instead
of IP addresses when accessing a site.
Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital
Networking, can use a DNS server even if you leave this box blank.
Secondary DNS Enter the IP Address of the Secondary DNS server that CallPilot Mini uses. If you do not know
the IP Address, contact your network administrator.
CallPilot Mini uses the Secondary DNS server if it cannot contact the Primary DNS server or if
the domain name is not listed in the Primary DNS server.
Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital
Networking, can use a DNS server even if you leave this box blank.
Default Gateway Enter the IP Address of the default next-hop router. If you do not know the IP Address, contact
your network administrator.
Note: If you do not require a next-hop router, leave this box blank.
Digits per Extension Select the length of the extension number in digits.
Attendant DN Enter the directory number of the attendant. You can enter a number from 1 to 7 digits long.
Primary Language Select the default language that is used for voice prompts, text messages, and the
Auto-Attendant.
You can change the language of individual mailboxes by assigning a different Class of Service
to those mailboxes.
Country Select the country in which the CallPilot Mini is installed.
The country you select determines several country specific settings such as the telephone
number length, mailbox login sequence and Call Progress Tone Detection. You must select
the country that the CallPilot Mini is in to ensure proper operation.
The default country is North America.

14 Configuring the Avaya CallPilot® Mini
P1002915 01.1
4Click the Install button.
5Reboot the Avaya CallPilot® Mini.
You can now start programming the CallPilot parameters. For information about how to program
CallPilot, refer to the Avaya CallPilot® Manager Set Up and Operation Guide.
Configuring the Avaya CallPilot® Mini
After you have initialized the Avaya CallPilot® Mini, you can begin configuring the CallPilot
features. For information about how to configure the Avaya CallPilot® Mini, refer to the Avaya
CallPilot® Manager Set Up and Operation Guide.
Additional information
For more information about installing the Avaya CallPilot® Mini (such as troubleshooting), refer
to the Avaya CallPilot® Mini Installation and Maintenance Guide.
Companding Type Select the companding law that is used by your Meridian 1 switch and the public switched
telephone network.
You can select A-Law or M-Law.
Mailbox Keycode If you have purchased additional mailboxes for CallPilot, enter the keycode you received with
your mailbox package.
If you have not purchased additional mailboxes, leave these boxes empty.
Use these boxes only for the keycode for additional mailboxes. Do not enter the keycode that
enables the basic voicemail application.
From Extension Enter the extension number of the first telephone in a range of telephones you want to create
a mailbox for.
A mailbox is created for this telephone and for all of the telephones up to the extension
number you enter in the To Extension box.
The mailboxes are named according the set name of the telephone and assigned Class of
Service 1.
To Extension Enter the extension number of the last telephone in a range of telephones you want to create
a mailbox for.
The extension number you enter in this box must be the same or higher than the extension
number you enter in the From Extension box.
Outdial Method Select the outdial method you want to assign to the mailboxes created using the From
Extension and To Extension boxes. You can choose None, Line, Pool or Route.
If you select None, no outdial method is assigned to the mailboxes.
If you select Route, a route is assigned as the Outdial Method for the mailboxes.
Note: If you have changed any of the IP addresses or the Subnet Mask, you must reboot the
CallPilot Mini before you start programming the CallPilot parameters.
Table 6 Quick Install Wizard parameters for a Avaya CallPilot® Mini
Field name Description

Additional information 15
Avaya CallPilot® Mini Quick Start Guide

16 Additional information
P1002915 01.1