Mitel IP480G Guide

Mitel Phones
Setting Up and Using Voicemail
Table of Contents
Click the topic that interests you:
•Voicemail Main Menu
•Setting Up or Changing a Password
•Record Your Name
•Record a Personal Greeting
•Listen to Messages
•Send a Message
•Change Availability State (Setting an Away Message)
•Mitel User Manuals
Buttons mentioned in these directions are highlighted in the diagram above.
Remember to dial 9for an outside line.

Voicemail Main Menu
•Press 1 to Listen to messages
•Press 2 to Send a message
•Press 3 to Listen to saved messages
•Press 7to Change mailbox options
•Press 8 to Log off
•Press 9to Return to Auto Attendant (your campus Auto Attendant)
•Press 0to Transfer to assistance (your building receptionist)
•Press # to Listen to mailbox statistics
Change Mailbox Options (if you pressed 7):
oPress 1to Record your personal greeting
oPress 2 to Configure your Availability State (Setting your away status)
oPress 3to Reassign your phone (feature not enabled in system)
oPress 4 to Change your password
oPress 5 to Enable Envelope info (time and date messages were left)
oPress 6to Record your name announcement (Name Announcement allows the user’s name to appear in
the directory)
oPress 7 to Listen to deleted messages
oPress 8 to Remove all deleted messages
oPress 9for Additional options
oPress ✱to Cancel current operation
Additional Options (if you pressed 9):
▪Press 1to Disable Integrated Availability State
▪Press 2 to Change notification options
▪Press 3 to Return to previous menu
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Setting Up or Changing a Password
Setting Up Your Password the First Time
•Press the Voicemail button on your Mitel Phone
•Press the softkey to choose Call VM (options shown on the phone screen).
•You will hear an audio prompt asking you to enter your password followed by the #key.
•Your default password is 12345.
oYou must change your password the first time you log on. Your new password must be a minimum of
five (5) digits.
oEnter your new password followed by #.
oEnter your new password again, followed by #.
oNote: If you have forgotten your password, please open a ticket in SherpaDesk to reset it to the
default.
oNote: You can press the ✱key to skip listening to your voicemail system summary and messages.
Changing Your Password
•Press the Voicemail button on your Mitel Phone
•Press the softkey to choose Call VM (options shown on the phone screen).
•Enter your password followed by the # key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•Press 7for Mailbox options.
•Press 4to set the password.
•Enter the password twice in response to the prompts.
•If you change your mind and decide against changing your password, press ✱to cancel.
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Record Your Name
This is important so others can identify you in the directory.
Using the Desktop Phone
•Press the Voicemail button on your Mitel Phone
•Press the softkey to choose Call VM (options shown on the phone screen).
•Enter your password followed by the #key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•Press 7for Mailbox options.
•Press 6to record your name at the tone.
•When finished, press # and select from the following options:
oPress #–accept
oPress 1–review
oPress 2–re-record
oPress 3–delete
oPress ✱–cancel
Remotely by Phone
•Call Voicemail directly by dialing 469-219-2118.
•Enter your five-digit extension.
•Enter your password followed by the #key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•Press 7for Mailbox options.
•Press 6to record your name at the tone.
•When finished, press # and select from the following options:
oPress #–accept
oPress 1–review
oPress 2–re-record
oPress 3–delete
oPress ✱–cancel
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Record a Personal Greeting
When you record a personal greeting, it saves for the current Availability State.
So, if you wanted to record a message for when you are In a Meeting, you’ll set the Availability State to In a
Meeting and then create the greeting. The default state is Available. If you only want to record one personal
greeting, make sure you record it while your Availability State is set to Available.
To record a personal greeting for the current Availability State –
Using the Desktop Phone
•Press the Voicemail button on your Mitel Phone
•Press the softkey to choose Call VM (options shown on the phone screen).
•Enter your password followed by the #key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•Press 7 for Mailbox options.
•Press 1 to Record a personal greeting.
•Record your greeting at the tone.
•When finished, press # and select from the following options:
oPress #–accept
oPress 1–review
oPress 2–re-record
oPress 3–delete
oPress ✱–cancel
Remotely by Phone
•Call Voicemail directly by dialing 469-219-2118.
•Enter your five-digit extension.
•Enter your password followed by the #key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•Press 7for Mailbox options.
•Press 1 to Record a personal greeting.
•Record your greeting at the tone.
•When finished, press # and select from the following options:
oPress #–accept
oPress 1–review
oPress 2–re-record
oPress 3–delete
oPress ✱–cancel
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Listen to Messages
Using the Desktop Phone
•Press the Voicemail button on your Mitel Phone
•Press the softkey to choose Call VM (options shown on the phone screen).
•Enter your password followed by the #key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•The voicemail attendant notifies you of the count of unheard, heard and/or saved messages.
•From the main menu, press 1 to listen to messages.
•When listening to messages, you can choose the following options:
oPress 1–replay
oPress 2–save
oPress 3–delete
oPress 4–forward the message to someone else
oPress 5- reply
oPress 6–play envelope (gives you the date and time of the message)
oPress 7 –move backward
oPress 8 –pause
oPress 9 –move forward
oPress # –skip
oPress ✱–cancel
oPress ✱✱ –play previous message

Using the Mitel Connect App on your laptop
If you need help setting up your Mitel Connect App so you can use access your phone from home, click here.
•Open the Mitel Connect on your laptop.
•Click Voicemails to open the menu to the right.
•Click the voicemail you would like to listen to.
•The message is automatically set to play on your phone, requiring you to be near your desktop phone.
Make sure the option is set to Use Computer Speakers before you click Play.
•When you have your option set correctly, click Play.
•You may choose to Save or Delete your message.

Remotely by Phone
•Call Voicemail directly by dialing 469-219-2118.
•Enter your five-digit extension.
•Enter your password followed by the #key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•Access options in the same manner as you would on your desktop phone.
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Send a Message
•Press the Voicemail button on your Mitel Phone
•Press the softkey to choose Call VM (options shown on the phone screen).
•Enter your password followed by the #key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•Press 2to Send a message.
•Record your message at the tone.
•When finished, press #and select from the following options:
oPress #–accept
oPress 1–review
oPress 2–re-record
oPress 3–delete
oPress ✱–cancel
•Enter the 5‐digit extension to receive your message.
oRepeat this for as many recipients as you need
oTo conclude message addressing, press #
•To send message, press #again.
•If you change your mind and decide to not send the message, press ✱to cancel the recording.
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Change Availability State
Configuring your Availability State allows you to set special messages for when you are in a meeting or away for
an extended period of time.
•Press the Voicemail button on your Mitel Phone
•Press the softkey to choose Call VM (options shown on the phone screen).
•Enter your password followed by the #key.
oIf you have forgotten your password, try 12345. If that doesn’t work, please open a ticket in
SherpaDesk to reset it to the default.
•Press 7for Mailbox options.
•Press 2 to Configure Availability State.
•The voicemail attendant notifies you of your current Availability State.
•You have several options to choose from:
oPress 1–Available
oPress 2–In a Meeting
oPress 3–Out of Office
oPress 4–Vacation (or extended absence)
oPress 5–Custom
oPress 6–No change
oPress ✱–Cancel
Once you have changed your Availability State, you have the option to change the personal greeting to something
more specific to your status.
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Mitel User Manuals
If you want to dive into more features, feel free to investigate the user manuals. If you are nervous with
technology, anything other than the quick reference guides may not be for you. You have been warned:
•Mitel Connect Client User Guide
•IP480G (probably your phone, monochromatic screen)
oQuick Reference Guide
oUser Guide
•IP485G (found in office areas, color screen)
oQuick Reference Guide
oUser Guide
I hope this helps you easily keep track of your messages!
Contact the Helpdesk if you need further assistance.
Submit a Ticket:
https://prosper.sherpadesk.com/portal/