AVer VB342 Pro User manual

VB342 Pro
Conference Camera
User Manual

FEDERAL COMMUNICATIONS COMMISSION
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe
A est conforme à la norme NMB-003 du Canada.
この装置は、クラス A機器です。この装置を住宅環境で使用すると電波妨害を引き起こすことがあります。
この場合には使用者が適切な対策を講ずるよう要求されることがあります。 VCCI-A
사용자안내문
이기기는 업무용 환경에서 사용할 목적으로 적합성평가를 받은 기기로서
가정용 환경에서 사용하는 경우 전자파간섭의 우려가 있습니다.
※사용자 안내문은 "업무용 방송통신기자재"에만 적용됩니다.
기종별
사용자안내문
A급기기
(업무용 방송통신기자재)
이기기는 업무용(A 급) 전자파적합기기로서 판
매자 또는 사용자는 이점을 주의하시기 바라
며, 가정외의 지역에서 사용하는 것을 목적으로
합니다.

DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of
this documentation, its quality, performance, merchantability, or fitness for a particular purpose.
Information presented in this documentation has been carefully checked for reliability; however,
no responsibility is assumed for inaccuracies. The information contained in this documentation is
subject to change without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or
consequential damages arising out of the use or inability to use this product or documentation,
even if advised of the possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for
description purpose only belong to each of their companies.
COPYRIGHT
© 2022 AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or
by any means without the prior written permission of AVer Information Inc. is prohibited. All
information or specifications are subject to change without prior notice.
NOTICE
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THE
INFORMATION CONTAINED HEREIN IS TO BE CONSIDERED FOR REFERENCE ONLY.
THE MARK OF CROSSED-OUT WHEELED BIN INDICATES THAT THIS PRODUCT
MUST NOT BE DISPOSED OF WITH YOUR OTHER HOUSEHOLD WASTE. INSTEAD,
YOU NEED TO DISPOSE OF THE WASTE EQUIPMENT BY HANDING IT OVER TO A
DESIGNATED COLLECTION POINT FOR THE RECYCLING OF WASTE ELECTRICAL
AND ELECTRONIC EQUIPMENT. FOR MORE INFORMATION ABOUT WHERE TO
DROP OFFYOURWASTE EQUIPMENT FOR RECYCLING, PLEASE CONTACT YOUR
HOUSEHOLD WASTE DISPOSAL SERVICE OR THE SHOP WHERE YOU
PURCHASED THE PRODUCT.

WARNING
To reduce risk of fire or electric shock, do not expose this appliance to rain or moisture.
Warranty will be void if any unauthorized modifications are done to the product.
Do not drop the camera or subject it to physical shock.
Use correct power supply voltage to avoid damaging camera.
Do not place the camera where the cord can be stepped on as this may result in fraying or
damage to the lead or the plug.
Hold the bottom of the camera with both hands to move the camera. Do not grab the lens or
lens holder to move the camera.
CAUTION
- Risk of explosion if battery is replaced by an incorrect type.
- Dispose of used batteries in a safe and proper manner.
遥控器电池安全信息
请将电池存放在凉爽与干燥的位置。
不要将电量用尽的电池弃置在家庭废弃物中。请将电池弃置在特定回收处，或送回原购买的商店。
如果长时间不使用电池，请将其取出。电池漏液与腐虫可能会损坏遥控器，请以安全方式弃置电
池。
不可混用新旧电池。
不可混用不同类型的电池：碱性、标准（碳锌）或可充电（镍镉）电池。
不可将电池弃置于火源中。
请勿尝试让电池端子短路。
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through
approved disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
- Do not attempt to short circuit the battery terminals.

More Help
For FAQs, technical support, software and user manual download, please visit:
Headquarters
Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support
USA Branch office
Download Center: https://www.averusa.com/business/support/
Technical Support: https://averusa.force.com/support/s/contactsupport
Europe Branch office
Download Center: https://www.avereurope.com/download-center
Technical Support: https://www.avereurope.com/technical-support
Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: [phone]
USA Branch office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: [phone]
Toll-free: [phone]
Technical support: [email protected]
Europe Branch office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: [phone]
Technical support: [email protected]m
Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: [phone]
テクニカル・サポート: VC[email protected]
Vietnam Branch Office
Công ty TNHHAVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phốHồChíMinh 700000, Việt Nam
Tel: [phone]

Contents
Package Contents...................................................................................................1
Optional Accessories.......................................................................................2
Product Introduction................................................................................................3
Overview .........................................................................................................3
LED Indicator...................................................................................................4
Wall Mount Installation ....................................................................................5
TV VESA Mount Installation (Optional) ...........................................................6
Remote Control...............................................................................................9
Installation.............................................................................................................12
Device Connection........................................................................................12
BT Dongle Installation ...................................................................................14
Ethernet Connection......................................................................................15
Expansion Microphone Installation (Optional)...............................................15
Expansion Speakerphone Installation (Optional)..........................................16
Operating the Camera ..........................................................................................17
Make a Video Call .........................................................................................17
Make a Connection through the Browser......................................................17
Web Settings.................................................................................................20
First Time Login.............................................................................................20
Live Screen Operation...................................................................................21
Set up the Preset...........................................................................................22
Camera Settings............................................................................................24
Tracking Mode ............................................................................24
Framing Speed............................................................................25
Framing Size...............................................................................25
Home Position.............................................................................28
Save Preset ................................................................................29

Image Settings ..............................................................................................30
Image Flip ...................................................................................30
Image Mirror................................................................................30
True WDR...................................................................................30
Frequency...................................................................................30
White Balance.............................................................................30
Noise Reduction..........................................................................31
Brightness...................................................................................31
Sharpness...................................................................................31
Saturation....................................................................................31
Low Light Compensation ............................................................31
Low Resolution under 720p........................................................32
Enlarge Total Zoom Up to 15x ....................................................32
Video Frame Rate.......................................................................32
RS232.........................................................................................32
Video Format Settings...................................................................................33
H.264 Profile ...............................................................................33
IP Stream Resolution..................................................................34
Frame Rate.................................................................................34
Bit Rate .......................................................................................34
RTSP...........................................................................................34
RTMP..........................................................................................36
Network Settings...........................................................................................37
Network.......................................................................................37
System Settings ............................................................................................38
Language....................................................................................38
Firmware Update ........................................................................38
Factory Default............................................................................39
Camera Reboot...........................................................................39

Change Password.......................................................................40
SSL Certificate............................................................................41
Displaylink...................................................................................41
Date Format................................................................................41
Time Format................................................................................41
Information..................................................................................43
Audio Settings...............................................................................................44
Noise Suppression......................................................................44
Beamforming Microphone...........................................................44
Echo Cancellation.......................................................................45
Keyboard Noise Suppression .....................................................45
Phone In Jack .............................................................................45
PTZApp 2..............................................................................................................46
InstallPTZApp2...............................................................................................46
UsePTZApp2withUSBDevices......................................................................46
SmartGalleryOperation....................................................................................54
EZLive...................................................................................................................56
Use AVerEZLive .............................................................................................56

1
Package Contents
VB342 Pro Unit
Remote
Control
Power Adaptor &
Power Cord*
USB 2.0 Type-B to
Type-A Cable (5m)
USB Type-A to
Type-C Adapter
Wall Mount Kit
Screws (x4) for
Wall Mount
Tripod Screw (x3)
QR Code Card
Drilling Paper
*The power cord will vary depending on the standard power outlet of the country where it is sold.

2
Optional Accessories
Expansion RJ-45 wired
microphone 10m/20m
(Cable is included)
Expansion RJ-45
wired Speakerphone
10m/20m
(Cable is included)
USB 3.1 Extender
10m/20m/30m
HDMI Cable
USB 3.0 Type-B to
Type-A Cable (3m)
Din6 to RS232
Adapter
BT Dongle
Audio-out Converter
TV VESA Mount Kit
*Optional Accessories will vary depending on the country where it is sold.

3
Product Introduction
Overview
(1)
(2)
(3)
(4)
(5)
(6)
Lens
Microphone Array Area
(10 Built-in Microphones)
IR Sensor
LED Indicator
Expansion Audio
(for Speakerphone/
Microphone)
RS232 Port
(7)
(8)
(9)
(10)
(11)
(12)
(13)
Phone In/Audio Out Port*
USB 2.0 Type A Port**
(only for BT Dongle)
HDMI Output Port (to TV) ***
USB 3.0 Type B Port (to PC)
RJ-45 Ethernet Port
DC 12V Power Jack
USB 2.0 Port****
* The default is phone in function. To support audio out function for HA system, please set it up via
PTZApp 2 and purchase audio-out convert (TRS female to TRRS male) from AVer.
** BT dongle is an optional item in certain countries. Please contact your local dealer for purchasing.
*** Support DisplayLink technology.
**** If using MAC latest Monterey OS version and want to use this USB 2.0 port, please don’t use USB
extender cable, otherwise, MAC PC can’t detect the VB342 Pro and system instability issue may occur.

4
LED Indicator
Power on: Blink blue once
Start-up: Solid red
Power on completely but no USB connection: Solid orange
Power and USB cable connected but device is idle or a call on hold: Solid white
Video and audio on: Solid blue
Calling: Fast blink white or blue depending on original status
Video on and audio mute (During a call): Solid red
A second calling: Fast blink white, blue, or purple depending on original status
Gesture control
Blue light blinks for 2 seconds: Successfully wake up gesture control function by any
valid gesture command.
Blue light blinks for 4 seconds: Camera recognizes a valid gesture command and
start to action.
[Note] The default of gesture control is off. Please enable it via PTZApp 2 or IP web
page. The effective distance is up to 5-meter away from the camera.

5
Wall Mount Installation
1. Attach the Drilling Paper to the wall and mark the two screw holes on the wall. Screw the support
screws to the wall. Leave some space between the wall and screws for hanging the camera on the
wall later.
[Note] Please prepare two screws (not included in the package) for hanging the camera on the
wall. Use anchors if necessary.
2. Use the supplied four Wall Mount Screws to secure the supplied two Wall Mount Kits to the rear
panel of the camera.
3. Align the mounting holes on the Wall Mount Kit with the two screws on the wall and hang the
camera on the wall.

6
TV VESA Mount Installation (Optional)
Package Contents:
Screw(M6*15) x 4
Screw(M6*20) x 4
Screw(M8*20) x 4
Screw(M8*30) x 4
Washer(M6) x 4
Washer(M8) x 4
Fixture x 2
Silicone washer x 2
Metal washer x 2
Screw(M5*10) x 2
1. Fix the screw (M5*10) with silicone washer in suitable holes (1~5).
Silicon washer
Screw(M5*10)
Fixture

7
2. Secure the fixture on the rear side panel of the camera. Don’t screw tight at this stage. You can
select among the four screw holes for screwing the fixtures.
3. Place the metal washers on the mount holes of TV.
[Note] If users do not need to install the mount rack of TV, just skip step 3 to 5 and go to step 6.
4. Place mount rack of TV on top of fixture.

8
5. Secure the mount rack and fixture on the TV. Please do not screw tight at this stage. Then, adjust
the mount rack and fixture to an appropriate position if needed. Finally, tightly screw all screws.
6. If users don’t need to install mount rack of TV, then, secure the fixture on the TV. Then, adjust the
fixture to an appropriate position if needed. Finally, tightly screw all screws.
7. The camera can be mounted on top or bottom of the TV. Both ways of installation are the same
and please follow the steps described above.

9
Remote Control
Name
Function
1. SmartFrame
One-click automatic FOV adjustment to fit all participants in screen
for one time. Press and hold the button for 1~2 sec to switch from
manual to auto framing mode or Off.
An icon message (as figure shown) will display on the left upper
screen to indicate in SmartFrame status. The icon will appear 2~3
sec on the screen. Once the process is done, it will disappear. If you
don’t want to see the icon display, please go to PTZApp 2 or Web
setting, find “On Screen Menu” function and select “Off”.
[Notes]
SmartFrame deploys face and body detection technology.
People wearing masks or in side facial profiles can still be
detected. The maximum detection distance is 7~8 meters.
Camera will track people while moving. It will start to focus and
zoom in when people stop moving anymore for 1~5 seconds,
depending on the framing speed you set up in PTZApp 2 or
web page. The default framing speed is “Middle”speed. “High”
speed is more suitable for one person tracking.

10
Name
Function
2. Audio AI Control
Press and hold the button for 1~2 sec to switch modes amongAudio
tracking, Presentation mode, Audio fence and Off.
An icon message (as figure shown) will display on the left upper
screen to indicate in Audio AI status. If you don’t want to see the icon
display, please go to PTZApp 2 or Web setting, find “On Screen
Menu” function and select “Off”.
: Audio tracking and presentation mode
: Audio fence
[Notes]
Audio tracking: Camera pans/tilts (ePTZ) until speaker is
centered before zooming in. The camera moving path will be
shown in the screen. Audio tracking supports up to 7~8m
distance away from the camera.
Presentation mode: This is a combination function of preset
tracking and audio tracking. Please set up preset areas (preset
1~9. Preset 0 is for home position) in the PTZApp 2, IP web page,
or remote control first. When someone speaks within this area,
camera shoots this area. When someone speaks outside of this
area, camera will track this person in view and zoom in. If there is
no more sound and no person’s face is detected outside of this
area after the idle time (based on the idle time interval set up in
PTZApp 2), the camera will shoot on the last triggered preset
area again.
Audio fence: Microphone only picks up the sound within viewing
angle. Adjust the camera viewing area via PTZApp 2 or IP web
page to silence the sound beyond the meeting area.
[Note] All theAI tracking functions, pan, tilt, and zoom in/out will
be disabled while audio fence is on.

11
3. Bluetooth
To start using the Bluetooth function, ensure to power-off the
camera and then plug-in the BT dongle to the USB port on the
camera.After that, power-on the camera.
Hold it for 1~2 sec to enable Bluetooth pairing with mobile phone
or AVer FONE540 speakerphone.
Short press it again to disconnect Bluetooth.
[Note] BT dongle is an optional item. Please contact your local dealer
for purchasing. Bluetooth connection with FONE540 speakerphone is
currently unavailable. New FW will be supported in Q3/ 2022.
4. Mute/Unmute
Mute/Unmute the speakerphone.
5. Camera Directional
Control
Use the directional button on the remote to control the direction of the
camera. Press the directional button to move the camera or press
and hold for continuous pan or tilt.
6. Enter
Press to show the currentAI function on screen such asAuto
Framing. When pressing this button, it will also force camera to do
manual focus for once at the same time.
7. Call/Answer
Answer a call or start a call.
8. End Call
End the call.
9. OSD Menu
Short press to pull out gesture control guide.
10. Load Preset Hotkey
Press to move to preset position as user has set in sequence.
11. Zoom In/Zoom Out
Increase/Decrease the camera zoom.
12. Volume Up/Down
Adjust volume up or down.
13. Compound Key
When pressing this button, the following photo will show up. Then
press the corresponding number key for setting up specific
function.
WDR: Press then to enable/disable the WDR
function.
Set Preset: Press then to enable/disable the Set
Preset function.
RTMP: Press then to enable/disable the RTMP
streaming function.
Sleep Mode: Press then to force camera to enter
sleep mode. If there is USB streaming, this function won’t work.
14. Number Buttons/Preset
Position
Long press the number button to set the preset point.
One-click the number button to load the preset point.
15. Brightness -
Press this button to decrease image brightness level.
16. Brightness +
Press this button to increase image brightness level.

12
Installation
Device Connection
1. Connect VB342 Pro to PC/laptop with provided USB 2.0* cable and connect the power cord of
VB342 Pro to power wall outlet.
[Note] Use the supplied Velcro strap to secure and manage the cable.
2. Connect TV/HDMI monitor to VB342 Pro through the HDMI cable.
[Note] For Windows® 7 OS, a Displaylink driver is required for the TV/Monitor connection with
VB342 Pro. Please use PTZApp 2 to install Displaylink driver.
On the PTZApp 2, go to System setting. In the “Install Displaylink”field, click the “Start” button
and follow the on-screen instructions to install Displaylink.