AVer VC550 User manual

VC550
Conference Camera
Quick Start Guide|安裝指南
安装指南|取扱説明書
빠른 가이드|Mode d'emploi
Manual de instrucciones|Краткое
руководство

English........................................................................................................1
繁體中文....................................................................................................14
简体中文....................................................................................................26
日本語 .......................................................................................................38
한국어 .......................................................................................................50
Français....................................................................................................62
Español.....................................................................................................74
Pусский.....................................................................................................86

English-1
Package Contents
Camera Unit
Remote
Control
Power Adapter
& Power Cord*
USB 3.1 Type-B
to Type-A Cable
(3m)
Mini DIN9 to Mini
DIN8 RS232
Adapter Cable
HDMI Cable
(3m)
Wall Mount
Kit
Screws for
Mount
Tripod
Screw
Drilling
Paper
QR Code
Card
M4 x8mm (x2)
1/4”-20
L=7.5mm (x2)
P/N:303AU340-AGR
46.00[1.81]
51.00[2.01]
Ø 5.50[Ø 0.22]
Speakerphone Unit
Speakerphone
Power Adapter
Power Cord*
USB 2.0
Cable
3.5 mm Audio Cable
* The power cord will vary depending on the standard power outlet of the country where it is sold.
Optional Accessories
USB 2.0 Type-B to
Type-A Cable (5m)
Mini DIN8 to
D-Sub9 Cable
Foldable TV mount
USB 3.1
Extender
10m/20m/30m
Ceiling Mount**
* Optional Accessories will vary depending on the country where it is sold.
** This is a dual lens camera and doesn’t support upside down installation. To mount on ceiling, please
purchase ceiling mount from AVer.

English-2
Overview
Camera
1
25 6 7
348 9 10
2
1
Optical Zoom Lens
6
HDMI Port**
2
IR Sensor
7
USB 3.1 Type B Port
3
AI Lens*
8
RS232 In/Out Port
4
Status LED
9
PoE Port***
5
Kensington Lock
10
DC 12V Power Jack
* AI Lens:
Users can see AI lens preview image in PTZApp 2, IP webpage or HDMI out to check camera
installation location.
AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to
track people in the room. Please don’t put the camera on table because the AI lens view will be blocked.
The suggested installation height is at least 1.5m.
** HDMI out streaming supports picture in picture (PIP) function. For more details, please refer to user’s
manual.
*** Power over Ethernet (PoE), compatible with IEEE 802.3AT/802.3AF. Please use CAT 5e FTP cable
(not included.)

English-3
Camera LED Indicator
Solid blue: Power on
Solid red: Start-up
Solid orange: Only power cable connected
Solid blue: Video on
Solid white: USB cable is connected but camera doesn’t have any streaming out
Gesture control*
Blue light blinks for 2 seconds: Successfully wake up gesture control function by any
valid gesture command
Blue light blinks for 4 seconds: Camera recognizes a valid gesture command and
start to action.
*[Note]: The default of gesture control is off. Please enable it via PTZApp 2 or IP web
page.
Speakerphone
1 2 3 4 5 6 7
1.
Phone in port
3.
4.
5.
6.
7.
Line out port
USB port
Ethernet port
Power jack
Kensington Lock
2.
Speakerphone port
(For extended speakerphone and
microphone / Red cable)

English-4
Speakerphone button
Volume Up
Volume Down
End Call
Answer Call
Phone In
Mute
Un-mute
Bluetooth
Blinking Blue: Activation and connection state
Solid Blue: Connection successful
Solid Blue: Connect with external device
Off: No device connected
Speakerphone LED Indicator
Button
LED Indicator
Status
/
White light
Adjust the volume up and down. When adjusting
the volume up and down, the volume LED indicator
will light up in blue.
White/Blue light
Touch to mute/un-mute the speakerphone volume.
In mute status, the LED indicator will light up in
red.
Red light
Touch to hang up the call.
Green light
Touch to answer the incoming call.
Blue light: Connects with
external device
Off: No connection with
external devices
When the Phone in port connects with the device,
the LED indicator will light up in blue.
Activate Bluetooth and
connect with laptop/PC.
When connection is successful, the Bluetooth
indicator will light up in Blue.

English-5
Installation
Camera
1. Connect the camera to power outlet.
2. Connect the necessary cables.
[Notes]
Secure the USB and RS232 cables with attached
screws.
Make sure the cable is well connected to the
connector on the camera before securing the cable.

English-6
3. Connect the camera to the computer/laptop.
[Notes]
Use the USB 3.1 cable included in the package.
VC550 has the USB 3.1 port which is USB 2.0
compatible.
Maximum resolution/fps for USB 2.0 and USB 3.1
port are shown below.
USB 2.0
USB 3.1
HDMI
YUV
M-JPEG
YUV
M-JPEG
- 640x480 or less
resolution, up to
30fps
- 720p, up to 10fps
- 1080p/60fps
- Up to
1080p/30fps
- 720p/60fps
- Up to 4k/30fps
- 1080p/60fps
1080p/60fps
1080p/30fps
4. AI lens is used to detect participants within its 95
degree field of view to trigger optical zoom lens
to track people in the room. Please don’t put the
camera on table because the AI lens view will be
blocked. The suggested installation height is at
least 1.5m.
5. Connect Ethernet cable for IP streaming and
remote camera control.
[Note]
To ensure stability of IP video streaming, please
use CAT 5e FTP cable (not included).
6. Connect an HDMI cable to a TV monitor to
have instant live video.
[Notes]
HDMI port only supports 1080p resolution.
If you select RTSP/RTMP resolution up to 4k
resolution, the HDMI out streaming will be
disabled.

English-7
Speakerphone
1. Connect the speakerphone to a power
outlet.
2. Connect the speakerphone to the
laptop/PC.
[Note]
Use the USB cable that is included in the
package.
Remove the back cover for cable installation.
Or, enable the Bluetooth function on the laptop/PC to make a wireless connection.
Laptop
[Note]
Press on the speakerphone to activate Bluetooth and connect with laptop/PC.
When connection is successful, the Bluetooth indicator will light up in Blue.

English-8
Remote Control
AAA Batteries (required)
* Need to install PTZApp2 to support.
Preset ( ): The Preset button on the
remote serves 2 functions.
To Save a Preset - Move camera to desired
position. Press and hold the preset button
until you receive the save message on the
screen. Select preset position button 0-9 to
store the current camera position. Repeat
steps if needed.
To Load a Preset - Press the preset button
and preset position button 0-9 to load a saved
camera position. Repeat steps if needed.
Press and hold the number button “ ” for 1
second to turn on or off the WDR function.
[Note] WDR function is suggested to be used
in high contrast background environment to
enhance the dark area. The frame rate will
drop to 30fps or lower. If the light condition is
normal, this function will cause image blur.
Press and hold the number button “ ” for 1
second to turn on or off the SmartFrame
function.
Press and hold the number button “ ”
for 1 second to enable or disable RTMP
streaming function.
Press and hold the number button “ ”
for 1 second to force camera to enter
sleep mode. This will end any video
streaming. To wake up the camera,
press the button or any directional button
for 1 second. This mode is not functional
while USB streaming is on.
Camera Select ( ): One
remote control can control up to three
AVer USB cameras. To bind cameras,
please use PTZApp 2 or access IP web
page to set it up.If you don’t’ do any
binding setting, no matter which number
you press, you can control all the AVer
USB camera around you.
SmartFrame ( ): Press for 1~2
second to switch the SmartFrame
function among Manual Framing/Auto
Framing/ Preset Framing modes. A
message (as figures shown) will display
on the screen to indicate the mode.
[Note] SmartFrame deploys face and
body detection technology. People
wearing masks and side facial profiles
can still be detected. The maximum
detection distance is 7-10 meters.
Set up preset points in advance (Only for
Preset point 1-9. Preset 0 is for home
position).

English-9
Wall Mount Installation
1. Use the drilling paper included in the package to drill the holes in the wall where the user wants
to mount the camera.
2. Use the screws (not included) to secure the L-mount bracket
A
on the wall.
[Note] For cement wall: M4 x20mm self-tapping screws (x4) + Plastic conical anchor
For wooden wall: M4 x20mm self-tapping screws (x4)
3. Then, assemble the L-mount brackets
A
+
B
with 2 screws (M4 x8mm, included in the
package).
4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of
L-mount brackets on the wall.
[Note] For cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor
For wooden wall: M4 x20mm self-tapping screws (x2)
5. Pass the cables through the hole on the L-mount brackets and connect the cables to
corresponding connection ports.
6. Use the remaining screws (1/4”-20 L=7.5mm, included in the package) to secure the camera on
the L-mount brackets.

English-10
Making a Video Call
A computer is required to use this device.
1. Open your video collaboration application such as Zoom, Microsoft®Teams, Skype for Business,
Skype, Google Meet, Intel®Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U
Meeting®, TrueConf, Adobe Connect, Cisco WebEx®, Fuze, GoToMeeting™, Microsoft®Lync™,
Vidyo, vMix, WebRTC, Wirecast, XSplit.
2. Set the CAM550 as your primary camera, and the FONE540 as your primary microphone and
speaker device in your application. (Please consult your application setup guide for details).
3. Ready to make a video call.
[Note] VC550 is a Plug-n-Play Conference System. The system requires no special drivers. For
advanced setting and firmware update, please download PTZApp 2.
Making a Connection through the Browser
VC550 camera has an Ethernet port for IP streaming and allows administrators to remotely control and
set up the camera via an internet access. Moreover, VC550 camera also supports RTSP and RTMP
functions. For more details, please refer to user’s manual or contact our technical support.
1. Make sure the VC550 has an internet access connection.
2. Launch PTZApp 2* ( ) and connect CAM550 to PC with USB cable.
3. The camera default IP address is 192.168.1.168. Click pencil icon ( ) to edit IP address**.

English-11
4. Click weblink icon ( ) to launch Chrome page. Please enter the password (default password is
aver4321).
[Note] The browser supports:
Chrome: version 76.x or above Firefox: version 69 or above IE: Doesn’t support
5. After editing IP address, user can access web settings of the camera with only Ethernet cable
connection. Unplug the USB cable.
6. The main web screen is displayed as below.
* In PTZApp 2, user can change the IP address setting of VC550 camera and speakerphone, configure
the parameters of the camera, set up AI tracking functions, speakerphone and some advanced image
settings, pan, tilt, and zoom the camera. Please refer to the user manual for details.
Please go to https://www.aver.com/download-center (Global),
https://www.avereurope.com/download-center (Europe), or
https://www.averusa.com/business/support (USA) to download the PTZApp 2. After downloading,
double-click on the file and follow the on-screen instructions to complete the installation.
After installing the PTZApp 2, double-click on the PTZApp 2 icon to run the application.
** To support IP address changes in groups, user can download AVer IP Finder app.
1. Download the IP Finder from https://www.aver.com/download-center (Global),
https://www.avereurope.com/download-center (Europe), or
https://www.averusa.com/business/support (USA).
2. Run the IP Finder.
3. Click “Search”, and all available devices will be listed on the screen.
Logout

English-12
FEDERAL COMMUNICATIONS COMMISSION
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la
classe A est conforme à la norme NMB-003 du Canada.
Caution:
Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According
to the Instructions.
COPYRIGHT
© 2022 AVer Information Inc. All rights reserved.

English-13
MORE HELP
For FAQs, technical support, software and user manual download, please visit:
Global: https://www.aver.com/download-center
USA: https://www.averusa.com/business/support
Europe: https://www.avereurope.com/download-center
Technical Support:
Global: https://www.aver.com/technical-support
USA: https://averusa.force.com/support/s/contactsupport
Europe: https://www.avereurope.com/technical-support
Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: [phone]
USA Branch Office
AVer Information Inc.
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: [phone]
Toll-free: [phone]
Technical support: [e-mail]
Europe Branch Office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Technical support: [e-mail]
Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: [phone]
テクニカル・サポート:[email protected]
Vietnam Branch Office
Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phốHồChíMinh 700000, Việt Nam
Tel: [phone]

繁體中文-14
包裝內容物
攝影機本體
遙控器
電源變壓器及
電源線*
USB 3.1 Type-B
轉Type-A 轉接線
(3 米)
RS232 線
(mini DIN 9 轉mini
DIN 8)
HDMI 傳輸線
(3m)
壁掛安裝套件
壁掛螺絲
三腳架螺絲
壁掛鑽孔紙
QR 碼卡
M4 x8mm (x2)
1/4”-20
L=7.5mm (x2)
P/N:303AU340-AGR
46.00[1.81]
51.00[2.01]
Ø 5.50[Ø 0.22]
喇叭麥克風
喇叭麥克風電源變壓器及
電源線*
USB 2.0
連接線
3.5 mm 音源線
*電源插頭會因銷售國家的標準電源插座而有所不同。
選購配件
USB 2.0 Type-B 轉
Type-A 連接線(5 米)
mini DIN8 轉
D-Sub9 轉接線
折疊式電視支架
USB 3.1 延長線
10 m/20 m/30 m
吊頂式安裝**
*選購配件會因銷售國家而有所不同。
**請勿顛倒安裝本款雙鏡頭攝影機。如需吊頂式安裝，請向 AVer 洽購相關套件。

繁體中文-15
產品介紹
攝影機
1
25 6 7
348 9 10
2
1
光學變焦鏡頭
6
HDMI 埠**
2
IR Sensor
7
USB 3.1 Type B 連接埠
3
人工智慧鏡頭*
8
RS232 輸入/輸出連接埠
4
狀態指示燈
9
PoE 連接埠***
5
Kensington 防盜孔
10
DC 12V Power Jack
*人工智慧鏡頭：
使用者可在 PTZApp 2、IP 網頁或 HDMI 輸出中檢視 AI 鏡頭預覽影像，以檢查攝影機安裝位置。
AI 鏡頭可偵測 95 度視野內的人員，並觸發光學變焦鏡頭，以追蹤室內人員。請勿將攝影機擺在桌上，
以免妨礙 AI 鏡頭的視野。建議安裝高度至少為 1.5 公尺。
** HDMI 輸出串流支援圖中圖 (PIP) 功能。有關更多詳細資訊，請參閱使用者手冊。
***Ethernet 供電(PoE)，與 IEEE 802.3AT/802.3AF 相容。請使用 CAT 5e FTP 纜線(未含)。

繁體中文-16
攝影機 LED 指示燈
藍燈常亮：開機
紅燈常亮：啟動
橙燈常亮：僅連接電源線
藍燈常亮：開啟視訊
白燈常亮：已連接 USB 傳輸線，但攝影機無任何串流訊號輸出
手勢控制*
藍燈閃爍 2秒：透過有效的手勢命令成功喚醒手勢控制功能
藍燈閃爍 4秒：攝影機辨識到有效的手勢命令並開始操作。
*[注意]：手勢控制功能預設為停用。請透過 PTZApp 2 或IP 網頁啟用。
喇叭麥克風
1 2 3 4 5 6 7
1.
2.
3.
4.
音源輸入埠
擴充麥克風連接埠 (紅色接孔)
音源輸出埠
Micro USB 埠
5.
6.
7.
乙太網路埠
DC 12V 電源插孔
Kensington 防盜孔

繁體中文-17
喇叭麥克風燈號
增大音量
調降音量
掛斷
接聽
音源輸入
靜音
取消靜音
藍牙
[註]僅有FONE540 BT支援藍牙連線
藍燈閃爍：藍芽配對狀態。
藍燈恆亮：藍芽裝置連線成功。
藍燈恆亮：與外部裝置連接。
滅燈：未連接外部設備。
喇叭麥克風 LED 指示燈
按鍵
LED 指示燈
狀態
/
白燈
上下調節音量。 上下調節音量時，音量 LED 指示
燈會亮藍色，靜音狀態下音量往下鍵會是紅燈。
白燈/藍燈
輕觸可將揚聲器音量靜音/取消靜音。 在靜音狀態
下，LED 指示燈會亮紅色。
紅燈
輕觸掛斷電話。
綠燈
輕觸接聽來電。
藍燈：連接外部設備
滅燈：未連接外部設備
當Phone in 端口與設備連接時，LED 指示燈將亮
起藍色。
啟動藍牙並連接筆記本電
腦/PC。
連接成功後，藍牙指示燈會亮藍色。

繁體中文-18
攝影機設備連接
1. 將鏡頭連接至電源插座。
2. 連接必要的纜線。
[注意]
請用隨附的螺絲固定 USB 和RS232 纜線。
固定纜線之前，請確保纜線已正確連接到鏡頭上的
連接器。