Avery Dennison Monarch 8417 User manual

Operator’s Handbook
©2013 Avery Dennison Corp. All rights reserved.
TC9417OH Rev. A%/13
28028
0
®
Monarch 9417
Food Freshness System

Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Avery Dennison reserves the
right to make changes in the product, the programs, and their availability at any time and without notice. Although Avery Dennison has made every
effort to provide complete and accurate information in this manual, Avery Dennison shall not be liable for any omissions or inaccuracies. Any
update will be incorporated in a later edition of this manual.
©2013 Avery Dennison Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or
translated into any language in any form by any means, without the prior written permission of Avery Dennison.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicte par le ministère
des Communications du Canada.
Trademarks
Monarch®, Freshmarx®, and Avery Dennison® are trademarks of Avery Dennison Corp.
McDonald’s® is a trademark of McDonald’s Corp.
Avery Dennison
170 Monarch Lane
Miamisburg, OH 45342

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TABLE OF CONTENTS
GETTING STARTED ......................................................................................................................1-1
Using This Manual ..............................................................
Audience............................................................................
Printer Overview.................................................................
Connecting the Power Cord..................................................
Loading Labels – Left Printer ...............................................
Loading Labels – Right Printer .............................................
PRINTING LABELS .......................................................................................................................2-1
About the System................................................................
Printing Freshness Labels....................................................
Printing Use First Labels......................................................
CARE & MAINTENANCE................................................................................................................3-1
Clearing Label Jams............................................................
Cleaning the Platen Roller and Printhead ..............................
Cleaning the Display...........................................................
Cleaning the Printer............................................................
TROUBLESHOOTING ....................................................................................................................4-1
Error Codes........................................................................
Technical Support...............................................................
SPECIFICATIONS ........................................................................................................................ A-1
System Specifications .........................................................

ii Operator’s Handbook

GETTING STARTED 1
Use the Monarch® FreshMarx® 9417 Food Freshness System for product freshness
and to label inventory. The printer is available as a single printer (left printer only) or dual
printer (left and right printer).
Using This Manual
Following is a summary of the contents of this manual.
Chapter Contents
1 Getting Started Installing the printer and loading supplies.
2 Printing Labels Printing product labels and Use First labels.
3 Care & Maintenance Clearing supply jams and cleaning the printer.
4 Troubleshooting Common problems and their solutions.
A Specifications Printer specifications.
Audience
The Operator's Handbook is for users who print and apply freshness labels.
Your Manager or System Administrator should review the information in the System
Administrator’s Guide. It describes how to set the printer’s time and date, configure the
printer, and use the built-in FreshMarx application.
Getting Started 1-1

Printer Overview
1. Cover 6. Power Cord Connection
2. Display 7. Ethernet Port
3. Left Printer 8. USB (Type B) Port
4. Right Printer 9. USB (Type A) Port
5. Speaker 10. Power Button
Connecting the Power Cord
1. Plug the power cord into the socket on the side of the printer (#6 above).
2. Plug the other end of the power cord into a grounded electrical outlet.
3. Turn on the printer. Press the power button on the side of the printer.
Warning: The printer should never be operated in a location where it can get wet. Personal
injury could result.
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Loading Labels – Left Printer
1. Turn on the printer. Press the power button on the side of the printer.
2. Open the cover.
3. Pull on the supply tab.
Supply Tab
Getting Started 1-3
Note: When loading supply, open the supply lever as shown above.
4. Unlock the supply guide. Remove the supply guide from the supply holder.
5. Place a roll of labels (label side up) on the supply holder.
Supply Lever
Power Button
Supply Guide

6. Place the supply guide on the supply holder until it touches the supply. Lock the supply
guide.
7. Put the supply tab back.
8. Guide the labels along the inside edge and into the slot (behind the white roller). The
printer feeds the supply.
Note: Tear a straight edge on the supply before feeding it into the printer.
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9. Slide the supply lever next to the supply. Close the supply lever.
10. Close the cover.
Getting Started 1-5

Loading Labels – Right Printer
1. Turn on the printer. Press the power button on the side of the printer.
2. Open the cover.
3. Pull on the supply tab.
4. Unlock the outer supply guide and remove it.
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5. Place a roll of labels (label side up) on the supply holder.
6. Place the outer supply guide on the supply holder and lock it in place.
7. Unlock the inner supply guide and move it until it touches the supply. Lock it into place.
8. Put the supply tab back.
Getting Started 1-7

9. Guide the labels along the outside edge and into the slot. The printer feeds the supply.
Note: Tear a straight edge on the supply before feeding it into the printer.
10.Slide the supply lever next to the supply and close it.
11.Close the cover.
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Printing Labels 2-1
PRINTING LABELS
This chapter describes how to
use the application
print freshness labels
print Use First labels.
About the System
The main screen consists of a language toggle button, tools button, five product category
buttons, each with six tabs of product buttons, and a “Use First” button.
The product category buttons and their tabs of product buttons are color-coded so you can
easily print freshness labels.
Select a new category by touching one of the color-coded buttons on the right side of the
screen.
Note: All products in a category may not appear on the screen. Use the numbered tabs at
the top of the screen to view more products.
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Product
Buttons
Category
Buttons
Tools
Use First
Button
Tabs

Printing Freshness Labels
1. Turn on the printer.
2. Press the product button of the label to print.
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3. Select the number of labels to print and press Enter. To print a single label, press Enter.
Note: If you have a dual printer, your System Administrator can enable the Backup Printer
selection option. Select the number of labels to print, then select the printer (left or
right), and then press Enter.
Labels print for the selected product.
Product
Buttons
Dual Printer with Backup Printer Selection
Single Printer

Printing Use First Labels
Apply a “Use First” label to any product that needs to be used first.
1. Press the Use First category button on the right side of the screen.
Use First Button
2. Enter the quantity of Use First labels you need to print and press Enter.
OR
Press Enter without entering a quantity to print a single label.
Labels with the words "Use First" print.
USE
FIRST
USE PRIMERO
Sample Label
Printing Labels 2-3

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CARE & MAINTENANCE 3
This chapter tells you how to
clear label jams
clean the platen roller and printhead
clean the printer.
Clearing Label Jams
To clear a jam:
1. Open the cover.
2. Tear the supply and remove the label roll.
3. Remove the jammed labels.
Caution: Do not use sharp or pointed objects to remove labels. It may damage the printer.
4. Remove any adhesive that might be on the platen roller. See “Cleaning the Platen Roller
and Printhead” for more information.
5. Reload the labels.
6. Close the cover.
Cleaning the Platen Roller and Printhead
Clean the platen roller and printhead after every five rolls of labels or when you see voids in
the print.
1. Remove any labels.
2. Use a plastic knife to remove the supply slot cover.
Supply Cover
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3. Use the plastic knife to press the L-shaped bar. The platen roller is released. You may
need to slightly open the front cover to eject the platen roller.
Note: Art is cut-away to show detail.
4. Clean the platen roller and printhead using a cotton swab moistened with isopropyl alcohol.
5. Allow time for the parts to dry.
6. Replace the platen roller.
7. Snap the cover into place.
8. Reload the labels. See “Loading Labels” in Chapter 1 for more information.
Cleaning the Display
Make sure the printer is turned off when cleaning the display. Use a soft, lint-free cloth to
wipe the display.
Caution: Do not use sharp objects or abrasive cleaners on the display; they can cause
damage.
Cleaning the Printer
Slightly dampen a cloth with water and wipe off the printer’s case.
Open the cover and use a dry, soft-bristled brush to remove paper dust.
Caution: Do not use household cleaners to clean the printer.

Troubleshooting 4-1
TROUBLESHOOTING
This section lists some common printer problems and solutions.
Problem Action
The screen is off or the printer
is not responding. Press the Power Button to turn the printer off, press it
again to turn the printer back on. If the printer will not
turn off, unplug it from the outlet, wait 10 seconds, then
plug it back in.
The printer does not print, has
voids, or is too light. Make sure the printer is turned on and has power.
Correctly load supply.
Clean the printhead.
Printing stops OR the printer
does not correctly advance
from one label to the next.
Clear any jammed labels.
Correctly load supply.
Make sure your printer is turned on and has power.
Error Codes
Call Service if you receive an error message that is not listed below.
Code(s) Description
004 - 005 Supply size is incorrect. Reload the correct supplies. See “Loading
Supplies” in Chapter 1 for more information.
267 – 271
410 - 413 Communication error. See your System Administrator.
703 - 704 Supply Error. Load supplies or make sure they are loaded correctly.
706 Remove any jammed supplies. See “Clearing Supply Jams” in Chapter
3 for more information.
750 Printhead overheated. Turn off the printer to let it cool.
751 - 753 The printer sensed a problem with a mark on the supplies. Check the
supplies to see if they are loaded correctly.
756 The printer is out of supplies. Load supplies.
757 The calibrated supply length differs by plus or minus .25 inches from
the format. Load correct supplies.
768 Printhead error. See your System Administrator.
790 - 791 The printer is busy or has an error pending. Turn off the printer, wait
two seconds, and then turn it back on.
904 – 911 System error. See your System Administrator.
SYSTEM
ERROR
VECTOR ##
System error. See your System Administrator.
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