Avigilon 2.5TB-HD-NVR User manual

Installation Guide
Avigilon High Definition Network Video Recorder Server:
2.5TB-HD-NVR, 2.5TB-HD-NVR-LPR
5.0TB-HD-NVR, 5.0TB-HD-NVR-LPR
10.0TB-HD-NVR, 10.0TB-HD-NVR-LPR, 10.0TB-HD-NVR-EC2
15.0TB-HD-NVR, 15.0TB-HD-NVR-LPR, 15.0TB-HD-NVR-EC2
920-0047A-Rev1

Copyright © 8/30/11 Avigilon. All rights reserved.
No copying, distribution, publication, modification, or incorporation of this
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Avigilon has made every effort to identify trademarked properties and
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registered trademarks of their respective companies.
Avigilon
Tel [phone]
Fax [phone]
http://www.avigilon.com
Revised 27/09/2011

English
Table of Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . .1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation . . . . . . . . . . . . . . . . . . . . . . . .3
Required Tools and Materials . . . . . . . . . . . . . . 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing the Rack Rails and Cable
Management Arm. . . . . . . . . . . . . . . . . 4
Connecting Cables . . . . . . . . . . . . . . . . 4
Installing the Bezel . . . . . . . . . . . . . . . . 4
Licensing the Avigilon Control Center . . 5
Assigning an IP Address . . . . . . . . . . . . 8
Advanced Features . . . . . . . . . . . . . . . . .9
Server Administrator . . . . . . . . . . . . . . . . . . . . . 9
Connecting Storage Expansions . . . . . . . . . . . 10
Replacing Hard Drives . . . . . . . . . . . . . . . . . . 11
LED Indicators . . . . . . . . . . . . . . . . . . . .14
Power Status Indicators . . . . . . . . . . . . . . . . . 14
Network Link Status Indicator . . . . . . . . . . . . . 15
Hard Drive RAID Status Indicators . . . . . . . . . 16
Specifications . . . . . . . . . . . . . . . . . . . . .17
Limited Warranty & Technical Support 18

English

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Overview
Front
Feature Description
0Bezel The bezel protects the server from
unauthorized physical access. The bezel
must be removed to access the front of the
server.
1Bezel lock Locks the bezel into place.
2Power button Controls the power supply to the server.
3Video connector Accepts a monitor connection.
4USB connectors Accepts USB connections to external
devices.
5LCD message
display
Displays server status information and error
messages.
6DVD drive Provides access to DVD media.
7Hard drives Provides access to six hot-swappable hard
drives. There are LED indicators on each
hard drive. See LED Indicators on page 14
for more information.

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Back
Feature Description
1Power supply Accepts power input.
A secondary redundant power supply
(HD-NVR-2ND-PS) can be installed in the
space on the right.
2Serial connector Accepts connections to serial devices.
3Video connector Accepts a VGA monitor connection.
4Expansion slots There are 4 empty expansion slots that can
be used to connect to external storage
expansions.
For server models x.xTB-NVR-EC2, an
Avigilon NVR Expansion Card is
preinstalled (as shown in the image).
5Ethernet port Accepts an Ethernet connection to a
network.
6USB connectors Accepts USB connections to external
devices.

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Installation
Required Tools and Materials
• #1 Phillips screwdriver
Package Contents
Ensure the package contains the following:
• Avigilon High Definition Network Video Recorder (NVR)
Server
• Avigilon Control Center Software Installation DVD
• Avigilon Control Center Recovery DVD
• Power Cable
• USB Keyboard
• USB Mouse
• Bezel and Key
• Rack Sliding Rail Assembly Kit
• Cable Management Arm Assembly Kit
Installation Steps
Consult the Product Information Guide provided with the server for
relevant safety information before you begin installation.
•Installing the Rack Rails and Cable Management Arm on
page 4
•Connecting Cables on page 4
•Installing the Bezel on page 4
•Licensing the Avigilon Control Center on page 5
•Assigning an IP Address on page 8

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Installing the Rack Rails and Cable
Management Arm
If the server will be kept in a server rack, install the Rack Sliding
Rails and the Cable Management Arm provided in the server
package. Follow the procedures outlined in the Rack Installation
Instructions and the CMA Installation Instructions provided in the
assembly kits.
The included mounting rails are designed for racks with square
holes. If you require rails for round hole racks (HD-NVR-RAILS-
RND), contact your local Avigilon Sales Representative.
Connecting Cables
Refer to the server diagrams in the Overview section for the
location of the different connectors.
1. Connect the keyboard and mouse to an available USB
connector on either the front or the back of the server.
2. Connect a monitor to the video connector on the front of the
server.
3. Connect the server to your network using an Ethernet
network cable.
4. Connect the power cable to the power supply at the back of
the server.
5. If you are also installing an Avigilon HD NVR Storage
Expansion with your server, connect the server to the
storage expansion. See Connecting Storage Expansions
on page 10 for more information.
6. Press the power button on the front of the server. Check
that the server LED indicators display the correct status.
See LED Indicators on page 14 for more information.
Installing the Bezel
The bezel can be installed on the front of the server to help protect
the power button and hard drives against unauthorized access.

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1. Slide the right end of the bezel against the right hinge of the
server.
2. Push the left end of the bezel against the server until it
clicks into place.
3. Use the provided key to lock the bezel.
Removing the Front Bezel
The bezel must be removed before you can access the power
button, hard drives, and DVD drive.
1. Unlock the bezel.
2. Pull the release latch beside the bezel lock, then carefully
pull the bezel away from the server.
Licensing the Avigilon Control Center
Once the server has been installed, you need to activate the
license for the Avigilon Control Center Server software before it can
be used to coordinate your high definition surveillance system.
NOTE: If the Control Center Server software was not preinstalled,
insert the installation DVD and install the software.
1. Log in to Windows.
The default username is Administrator with no password.
2. Open the Admin Tool:
Bezel Lock
Release
Latch

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• From the Windows Start menu, select Programs >
Avigilon > Avigilon Control Center Server >
Avigilon Control Center Server Admin Tool.
• Or, double-click the icon on your desktop.
3. When the Avigilon Control Center Admin Tool opens, select
the Settings tab and click Licensing.
4. In the License Activation dialog box, click Add License.
The Add License wizard is displayed.
You have two license activation options: Internet Activation
or Manual Activation. Complete one of the following
procedures.
Internet Activation
If you have internet access on your server, the Admin Tool
connects to the internet and activates your license.
1. In the Add License wizard, click Internet Activation.
2. On the Enter Product Key page, enter your license key.
A green check mark will appear beside your license key
when it is correct.
3. Click Next.
4. On the Product Registration page, enter your contact
information to receive product updates. Then click Next.
5. The Admin Tool connects to the Avigilon licensing server
and activates the license.
When the Activation Succeeded message appears, click
Finish.
Manual Activation
If your server does not have internet access, you can activate your
license by generating an activation file from the Admin Tool and
uploading the file to the Avigilon License Activation web page from
a computer with internet access.

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1. In the Add License wizard, click Manual Activation.
2. On the following page, click Step 1: Generate Activation
File.
3. On the Enter Product Key page, enter your license key.
A green check mark will appear beside your license key
when it is correct.
4. Click Next.
5. On the Select Activation File page, confirm where the
activation file will be saved. Click [...] to navigate to a
different file location.
You can rename the activation file, but you must keep the
.key extension.
6. Click Next.
On the following page, you will see the Activation File
Saved message.
7. Find the saved activation file and copy the file to a computer
with internet access.
8. Open a web browser and go to
http://activate.avigilon.com .
9. At the Avigilon License Activation web page, click Browse
to locate your activation file then click Upload Activation
File.
10.When you see the You have successfully activated your
product! message, click Download License File and save
the license file.
11.Complete the product registration section to receive
product updates from Avigilon, then click Register.
12.Find the downloaded license file and copy the file to the
server you are activating.
13.If the Activation File Saved message is still displayed in the
Add License wizard, click Next.
14.On the following page, click Step 2: Add License File.
15.On the Import License File page, click [...] to locate the
license file then click Next.

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16.When the Activation Succeeded message appears, click
Finish.
Assigning an IP Address
Once the Avigilon Control Center Server has been licensed, you
can assign an IP address to the server. The server obtains an IP
address automatically by default, but you can configure the server
to use a static IP address.
1. In Windows, select Start > Control Panel > Network
Connections.
2. Right-click a network connection and select Properties.
3. In the Local Area Connection Properties dialog box, select
Internet Protocol (TCP/IP) then click Properties.
4. In the Internet Protocol (TCP/IP) Properties dialog box, you
can allow the server to obtain an IP address automatically,
or you can choose to assign a static IP address:
a. Select Use the following IP address: then assign an
IP address, a Subnet mask, and a Default gateway.
b. Enter the Preferred DNS server address and an
Alternate DNS server address.
c. Click OK.
5. Click OK to close the Local Area Connection Properties
dialog box.

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Advanced Features
Server Administrator
The Server Administrator software is preinstalled on the server.
The software provides information about the server’s system
operation status, and gives you remote access to the server for
recovery operations.
If one of the LED indicators on the server is flashing an error
warning, the Server Administrator will display details about the
problem. For more information about the LED indicators, see LED
Indicators on page 14.
1. Open the Server Administrator.
• To open the Server Administrator locally, double-click
the Server Administrator shortcut icon on the
desktop.
• To open the Server Administrator remotely, open a
web browser and enter this address: http://<server
IP Address>:1311/
(for example, http://192.168.1.32:1311/)
2. On the Server Administrative home page, the health of the
system components are displayed in the workspace on the
right.

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• To see the health of other system components, expand
and select a different component from the System Tree
on the left.
• The table displayed in the workspace lists system
components and their status.
• To see the details of a system component, select the
system component from the workspace.
3. Select System on the System Tree to return to the home
page.
For more information about the features in the Server
Administrator, see the Help system provided in the software.
Connecting Storage Expansions
To increase the recording capacity of your Avigilon HD Surveillance
System, you can connect an Avigilon HD NVR Storage Expansion
(HD-NVR-EXP2-x.xTB) to the server.
NOTE: The Avigilon HD NVR server must have an Avigilon NVR
Expansion Card (HD-NVR-EXP2-CARD) installed before
the storage expansion can be connected. Be aware that
server models x.xTB-NVR-EC2 have the expansion card
preinstalled.
1. Connect power to the storage expansion. Ensure the server
is turned off.
2. Connect the storage expansion to the server.
a. Connect one end of the supplied Serial Attached SCSI
(SAS) cable to the storage expansion’s primary In port.
The system component is running normally.
The system component has an error.
The system component has a critical failure.
No symbol The system component status is unknown.

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b. Connect the other end of the SAS cable to an available
port on the expansion card installed on the back of the
server.
3. Turn on the storage expansion and the server.
4. In the Admin Tool, set up the Avigilon Control Center
storage configuration to include the storage expansion.
For more information, see Connecting the NVR Expansion that is
provided with the storage expansion.
Replacing Hard Drives
The hard drives on the server are set up in a Redundant Array of
Independent Disks (RAID) configuration. This allows information to
be recorded across several hard drives. If one hard drive fails,
there is enough information on the other hard drives for the server
to continue functioning. The server contains six hot-swappable
hard drives that can be replaced while the server is running. Only
one hard drive can be replaced at a time while the server is
running.
If your server is still under warranty, contact Avigilon Technical
Support to replace a failed hard drive: http://avigilon.com/support/
If two or more hard drives fail at the same time, contact Avigilon
Support immediately for recovery instructions.
Important: Only replace a hard drive if the hard drive LED
indicator and the Server Administrator displays an error. See
LED Indicators on page 14 and Server Administrator on
page 9 for more information.
1. Open the Server Administrator.
2. In the System Tree on the left pane, select System >
Storage > Perc 6/i Integrated (Embedded) > Connector
0 (RAID) or Connector 1 (RAID) > Enclosure
(Backplane) > Physical Disks.

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Connector 0 and Connector 1 give you access to different
hard drives.
3. In the workspace, locate the hard drive you want to replace.
To help you locate the hard drive, select Blink in the
Available Tasks drop down list then click Execute. The LED
indicators on the selected hard drive will start blinking.
Select Unblink and click Execute to have it stop.
4. For the hard drive you want to replace, select Offline from
the Available Tasks drop down list and click Execute. The
hard drive will be disconnected from the server for removal.
a. When the Confirmation page appears, click Offline.
b. When the Confirmation dialog box appears, click OK.
The hard drive is listed as Offline in the Server
Administrator, and the physical hard drive starts blinking.
5. Press the release button on the front left of the hard drive.
When the handle is released, pull the hard drive out of the
server.

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6. Remove the screws from the side of the hard drive carrier to
remove the hard drive.
7. Install a new hard drive into the hard drive carrier then re-
attach the screws. The hard drive connectors should face
the back.
8. When the hard drive is secured in the carrier, insert the
hard drive back into the server.
9. Once the hard drive is inserted all the way in, push the
handle against the hard drive to lock it into place.
The server immediately starts rebuilding the hard drive. The
progress is displayed in the Server Administrator.
When the hard drive comes online, normal operations can be
resumed.

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LED Indicators
The following tables describe what the LEDs on the server indicate.
Power Status Indicators
The power button on the front of the server lights up when power is
on.
Additional information about the power supply is provided by the
power status indicator on the back of the server. The following table
describes what the LEDs indicate:
LED Indicator Description
Off Power is not connected.
Green Power is supplied to the server.
Orange There is a problem with the power supply
Alternates between
green and orange
The redundant power supply is mismatched.
This only occurs if you have a secondary
redundant power supply installed.
Status LED

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Network Link Status Indicator
When the server is connected to the network, the server’s
connection status LEDs above the Ethernet port display the
server’s connection status to the network. The following table
describes what the LEDs indicate:
LED
Indicators Description
Off The server is not connected to the network.
Link LED is
green
The server is connected to the network at
1000 Mbps.
Link LED is
orange
The server is connected to the network at 10/
100 Mbps.
Connection
Status LED is
green
The server is working with other parts of the
Avigilon Control Center.
Link LED Connection
Status LED

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Hard Drive RAID Status Indicators
Each hard drive has its own set of LED indicators to show its
activity and status.
The Activity LED flashes green when the hard drives are working.
The following table describes what the Status LEDs indicate:
LED
Indicators Description
Green The hard drive is online.
Off The hard drive is disconnected from the server.
Two short
green flashes
every second
Identifying a new hard drive, or preparing a hard
drive for removal.
Flashes green,
orange then
off
Hard drive is predicted to fail.
Four short
orange flashes
per second
Hard drive has failed.
Flashes green
slowly
Hard drive is rebuilding.
Activity LED
Status LED