Avigilon NVR5-VAL-6TB User manual

User Guide
Avigilon NVR5 Value
NVR5-VAL-6TB, NVR5-VAL-12TB, NVR5-VAL-16TB,
NVR5-VAL-24TB

© 2023,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER and ACC are trademarks of Avigilon Corporation. Other names or logos mentioned herein may be
the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each
trademark in this document or at all is not a disclaimer of ownership of the related trademark.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use of,
or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
Revision: 7 - EN
20230525
2

Table of Contents
Introduction 1
Before YouStart 1
Overview 2
Front View 2
Back View 3
Package Contents 3
Installation 4
Connect the Cables and Power On 4
Install the Bezel 4
Configure the Operating System 5
Logging into Windows 10 for the First Time 5
Activate the ACC Software and Connect to Avigilon Cloud Services 6
Activate ACC Software and Feature Licenses 6
Connect to Avigilon Cloud Services (Optional) 6
Activating a License 6
Online Activation 7
Offline Activation 7
Reactivating aLicense 8
Troubleshooting 9
Network Configuration 9
Monitoring System Health 9
Operating System Recovery By Avigilon Recovery Partition 9
Operating System Recovery By External USB 10
Maintenance 11
Checking System Health 11
ACC Client Site Health 11
Server Administrator Software System Health 11
Replacing Hard Drives 12
Guidelines 12
Replacing Front Hard Drives 12
LED Indicators 14
Diagnostic Indicators 14
iDRAC Direct LED Indicators 15
Power Status Indicators 15
3

Network Link Status Indicators 16
Hard Drive RAID Status Indicators 16
System Health and Identification Modes 17
Resetting the iDRAC System 18
For More Information 19
Product User Guides 19
4

Introduction
The Avigilon NVR5 Value is preloaded with the Avigilon Control Center software and is configured for
maximum performance and reliability. The NVR5 Value can be easily integrated into any existing Avigilon
security system, or act as the base of a new site.
Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery.
It can also be used to power equipment during the time it takes for a standby generator to be started and
synchronized.
Any UPS connection must include configuration to shut down the operating system on the appliance when
battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Introduction 1

Overview
Front View
Figure 1: Front view of NVR5 Value showing information tag (accessible after removing front bezel).
Figure 2: Front view of NVR5 Value with bezel removed.
1. Bezel lock
Protects against unauthorized physical access.
2. Bezel
Protects against unauthorized physical access to the hard drives. The bezel must be removed to
access the front of the recorder.
3. Power button
Controls the power supply.
4. USB port
Accepts USB connectors to external devices.
5. Micro USB port
Provides access to the Out-of-band (OOB) Management Network Interface.
6. Information tag
Information includes the serial number, product service details, and support information.
7. Hard drive caddies
Provides access to hot-swappable hard drives. The LED indicators on each hard drive caddy indicate
the status of the hard drive. The NVR5-VAL-6TB, NVR5-VAL-12TB, NVR5-VAL-24TB models are
equipped with four hard drives. The NVR5-VAL-16TB is equipped with three hard drives.
8. Pull-out tab for the Information tag
A removable tab that provides access to the Information tag.
Overview 2

Back View
Figure 3: Back view of the NVR5 Value
1. Serial connector
Accepts connections to serial devices.
2. RJ-45 1 Gbps Ethernet ports
Use these ports to connect to the network of security cameras and ACC Client workstations.
3. Power Supply
Primary power supply.
4. VGA connector
Accepts a VGA monitor connection.
5. Ethernet connector
Accepts an OOBMRJ-45 Ethernet connection to the management network.
6. Keyboard port and mouse port
Accepts connectors to a keyboard and mouse.
Package Contents
Ensure the package contains the following hardware:
lAvigilon NVR5 Value
lReadyRails 1U/2U Static Rails For 2/4-Post Racks
lBezel and key
lPower cables
oC13 / C14
oRegion specific
NA: NEMA 5-15P / C13
UK: BS 1363 / C13
EU: SCHUKO / C13
AU: AS3112 / C13
NVR5-VAL-
nnTB-NA NVR5-VAL-nnTB-
UK
NVR5-VAL-nnTB-
EU
NVR5-VAL-
nnTB-AU
Back View 3

Installation
Connect the Cables and Power On
Refer to the diagrams in the Overview section for the location of the different connectors. Make the following
connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lThe keyboard and mouse can be connected to any USB port on the recorder.
lThe monitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network by plugging an Ethernet cable into one of the Ethernet ports.
3. Connect a power cable to the power supply at the back of the recorder.
4. Press the power button on the front of the recorder and wait for it to start up. Check that the recorder
LED indicators display the correct status. For more information on the different LED status indicators,
see LED Indicators on page14.
Install the Bezel
The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized
access.
1. Align and insert the right end of the bezel until it clicks into place.
2. Push the left end of the bezel into the front of the unit until it clicks into place.
3. Use the provided key to lock the bezel.
Installation 4

Configure the Operating System
Configure the preloaded Window 10 or Windows Server 2019 operating system.
Logging into Windows 10 for the First Time
After the recorder starts, you will need to configure the Windows operating system for the first time.
1. The MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL CENTER™ SOFTWARE END
USER LICENSE AGREEMENT are displayed. Review the terms and click Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for the Windows administrator account.
4. Enter a password and password hint for the Windows administrator account and click Next.
Note: Remember the Windows Administrator password. If the Windows Administrator
credentials are lost, you may need to reinstall the operating system again. It is highly
recommended to create a second Administrator user as a backup.
5. You are logged in to the Windows environment. The Avigilon Control Center Admin Tool and the ACC
Client automatically start up.
Note: If you are performing operating system recovery, the ACC Client does not automatically
start up. For more information about running the local ACC installer, see Operating System
Recovery By Avigilon Recovery Partition on page9.
Proceed to activate the license for the Avigilon Control Center software on your Network Video Recorder.
Configure the Operating System 5

Activate the ACC Software and Connect to Avigilon Cloud
Services
After you have deployed your NVR5 Value recorder, activate your ACC software and feature licenses and
connect to Avigilon Cloud Services.
Activate ACC Software and Feature Licenses
You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in
the ACC system, and Activation IDs in the licensing portal.
Important: When a new server is added to or removed from a multi-server site, the existing site
licenses become inactive and must be reactivated to confirm system changes. See Reactivating
aLicense on page8.
lInitial ACC™ System Setup and Workflow Guide
lACC 7 Help Center
Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/.
Once your license is activated, you can immediately use the new licensed features.
Connect to Avigilon Cloud Services (Optional)
After activating your ACC software, you can connect your ACC site to the cloud, which may require a
subscription, and take advantage of the capabilities and features that provide centralized access across
distributed systems.
To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.
For information about the cloud services, see avigilon.com/support/cloud/avigilon-cloud-services.
You can start to back up the system settings for your new site in the ACC Client software after it is configured.
These settings include the ACC password, and the settings for the camera connections. For more information
on backing up the site and server configurations, see the Avigilon ACC Client User Guide.
Activating a License
Once your license is activated, you can immediately use the new licensed features.
Tip: Finish organizing your multi-server site before activating a new license to avoid reactivating the
site license each time a new server is added.
Activate the ACC Software and Connect to Avigilon Cloud Services 6

Online Activation
If you have internet access, use online activation. However, if your site is large and contains hundreds of
licenses, the server may time out. See Offline Activation below instead.
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .
3. Click Add License….
4. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
lTo remove the last product key, click Remove Last Key.
lTo clear all the product keys, click Clear.
5. Click Activate Now.
6. Click OK.
Offline Activation
Offline licensing involves transferring files between a computer running the ACC Client software and a
computer with internet access.
In the ACC Client:
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .
3. Click Add License….
4. Select the Manual tab.
5. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
lTo remove the last product key, click Remove Last Key.
lTo clear all the product keys, click Clear.
6. Click Save File… and choose where you want to save the .key file. You can rename the file as
required.
7. Copy the .key file to a computer with internet access.
In a browser:
1. Go to activate.avigilon.com.
2. Click Choose File and select the .key file.
3. Click Upload. A capabilityResponse.bin file should download automatically.
Online Activation 7

If not, allow the download to occur when you are prompted.
4. Complete the product registration page to receive product updates from Avigilon.
5. Copy the .bin file to a computer running the ACC Client software.
In the ACC Client:
1. In the License Management dialog box, click Apply….
2. Select the .bin file and click Open.
3. Click OK to confirm your changes.
Reactivating aLicense
FOR ENTERPRISE EDITION
When servers are added to or removed from a site, the site licenses become inactive and must be reactivated
to confirm system changes.
If you do not reactivate the affected licenses, the site will stop normal operations.
1. In the New Task menu , click Site Setup.
2. Click the site name, then click .
3. Click Reactivate Licenses….
If you have Internet access:
a. Click Reactivate Licenses.
b. Click OK to confirm your changes.
If you do not have Internet access:
a. Select the Manual tab.
b. Click Save File… and choose where you want to save the .key files.
c. Copy the .key files to a computer with internet access:
i. Go to activate.avigilon.com.
ii. Click Choose File and select the .key file.
iii. Click Upload. A capabilityResponse.bin file should download automatically.
If not, allow the download to occur when you are prompted.
iv. Complete the product registration page to receive product updates from Avigilon.
v. Copy the .bin file to a computer running the ACC Client software.
d. In the License Management dialog box, click Apply….
e. Select the .bin file and click Open.
f. Click OK to confirm your changes.
Reactivating aLicense 8

Troubleshooting
Network Configuration
By default, the Network Video Recorder acquires an IP address on the network through DHCP. If you need to
set up the recorder to use a static IP address or any specific network configuration, see the Windows Help
and Support files for more information.
Monitoring System Health
You can monitor the health of the system components in the Site Health page in either the ACC Client
software or Avigilon Cloud Services (ACS). See the Help files provided with the ACC Client software, the
Avigilon ACC Client User Guide, or the Avigilon ACS Client User Guide available from the Avigilon website for
more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the NVR5 Value includes an onboard Avigilon
recovery partition that is separate from the operating system partition. The advantage of using the Avigilon
recovery partition is that you do not need an internet connection to download the recovery image and you do
not need to create a bootable USB recovery device.
Important: Your operating system drive will be erased and restored to factory settings. Before you
proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings. For more information about ACC software backups, see
avigilon.com/recovery.
Note: After operating system recovery, you need to reinstall the previously installed ACC software.
Depending on when your NVR5 Value was shipped, it is recommended that you connect to the
network when possible to install updates for Windows and ACC Client software after system
recovery is completed.
1. Start operating system recovery in one of the following ways:
lOn your Windows desktop, select and then hold down the Shift key and select Restart.
lOn your locked Windows screen, select and then hold down the Shift key and select
Restart.
lDuring direct boot of the operating system, repeatedly press the down-arrow key and select
the partition.
2. On the Choose an option screen, select Use another operating system.
3. Select the OS Recovery partition.
Troubleshooting 9

4. On the Avigilon Recovery window, select Recover.
Allow up to half an hour for the recovery to complete.
5. After system reboot, complete the Windows setup process.
6. Navigate to C:\Avigilon\Control Center Installation Files, and run the ACC installer
for the version of ACC software in use at your site.
If needed, connect to the internet and download the required ACC installers.
Operating System Recovery By External USB
If you need to recover the Windows operating system on the Network Video Recorder and you have access
to the internet, download the latest Avigilon Recovery Image from avigilon.com/recovery and refer to
Support and Downloads for the following information:
lMinimum size of the USB recovery device
lCreating an external USB recovery device
lRecovering the operating system from an external USB recovery device
The general steps are:
1. Load the Avigilon Recovery Image onto a USB recovery device.
For the instructions on creating a USB recovery device, see the Windows Upgrade and Recovery
Guide for Avigilon.
2. Plug the USBrecovery device into the recorder.
3. Press the F11 key while booting the recorder.
4. On the UEFI Boot menu, select the USB recovery device.
Operating System Recovery By External USB 10

Maintenance
Checking System Health
You can check your system health through the ACC Client Site Health or with the Server Administrator
software.
ACC Client Site Health
You can check on the health of the system components in the Site Health in the ACC Client software. See
Site Health in the ACC Client User Guide for more information.
Server Administrator Software System Health
The Server Administrator software is pre-installed on the recorder. The software provides information about
the recorder’s system operation status, and gives you remote access to the recorder for recovery operations.
If one of the LED indicators on the recorder is flashing an error warning, the Server Administrator will display
details about the problem. For more information about the LEDindicators, see LED Indicators on page14.
1. Open the Server Administrator.
lTo open the Server Administrator locally, double-click the Server Administrator shortcut icon
on the desktop.
lTo open the Server Administrator remotely, open a web browser and enter this address:
https://<recorder IP Address>:1311/.
For example: https://192.168.1.32:1311/ or https://localhost:1311/.
If you are using an intranet connection, your browser may display an error message. Allow the browser
to ignore the certificate warnings.
2. If asked to log in, enter the Windows software administrator username and password that was
configured for the recorder.
3. On the Server Administrator home page, the health of the system components are displayed in the
workspace on the right.
lTo see the health of other system components, expand and select a different component from
the System Tree on the left.
lThe table displayed in the workspace lists system components and their status:
The system component is running normally.
The system component has a non-critical warning.
The system component has a critical failure.
The system component status is unknown.
lTo see the details of a system component, select the system component from the workspace.
The Server Administrator is also used to customize the Redundant Array of Independent Disks (RAID)
Maintenance 11

settings, assign a hot spare and remotely monitor the system health. For more information about the features
in the Server Administrator, see the Help system provided in the software.
Replacing Hard Drives
Guidelines
When replacing hard drives, observe the following general guidelines:
lIf only one drive is used, install the drive in the drive bay with the lowest device number. For example:
WARNING — Opening or removing the system cover while the system is powered on may expose you
to a risk of electric shock.
CAUTION — Do not operate the system without the cover for a duration exceeding five minutes.
Operating the system without the system cover can result in component damage.
CAUTION — To ensure proper operation and cooling, all bays in the system and system fans must be
always populated with a component or a blank.
Replacing Front Hard Drives
1. Locate the failed hard drive at the front of the recorder.
2. Press the release button on the front left of the hard drive.
3. When the handle is released, pull the hard drive out of the recorder.
4. Remove the four screws from the side of the hard drive carrier.
5. Lift the failed hard drive out of the carrier.
Replacing Hard Drives 12

6. Insert a new hard drive into the carrier then screw it into place. The hard drive connectors should face
the back.
7. When the hard drive is secured in the carrier, insert the hard drive back into the recorder.
8. Once the hard drive is inserted all the way in, push the handle against the hard drive to lock it into
place.
The recorder immediately starts rebuilding the hard drive. The progress of the rebuilding is displayed in the
Physical Disks panel or Server Administrator. This may take several hours.
Replacing Front Hard Drives 13

LED Indicators
The following tables describe what the LEDs on the Network Video Recorder indicate.
Diagnostic Indicators
The diagnostic indicators on the front panel highlight system issues during system startup.
Note: The diagnostic indicators only light-up when the recorder is powered.
LED Indicator Description
System health and
System ID
lSteady blue — The system is powered on and healthy. System health mode is
active.
lBlinking blue — System identification mode is active.
lSteady amber — The system is in fail-safe mode.
Note: If the system health indicates a degraded or critical state,
contact Avigilon Technical Support for assistance.
lBlinking amber — The system is experiencing a fault. Check the System Event
Log.
lFor more information, see System Health and Identification Modes on page17.
Hard drive
lSteady amber — The hard drive is experiencing an error. Check the System
Event Log.
Temperature
lSteady amber — A thermal error has occurred.
Possible errors include:
oTemperature out of range
oFan failure
Check that the fans are functioning correctly and the air vents are not blocked.
LED Indicators 14

LED Indicator Description
Electrical
lSteady amber — An electrical error has occurred.
Possible errors include:
oVoltage out of range
oFailed power supply
oVoltage regulator
Check the power status indicator to confirm if it is an issue with the power
supply, and reset the power supply unit, if the error persists.
Memory
lSteady amber — A memory error has occurred.
Check the System Event Log and reset the memory module, if the error
persists.
PCIe
lSteady amber — A PCIe card error has occurred.
Restart the system, upgrade the device firmware and reinstall the card, if the
error persists.
iDRAC Direct LED Indicators
The iDRAC Direct LED indicates if the iDRAC port is connected to a laptop or desktop computer.
Figure 4: (1) The iDRAC Direct LED indicator
LED Indicator Description
Off The device is unplugged from the port.
Green for 2 seconds The device is connected to the port.
Flashing green — on for 2 seconds and
off for 2 seconds
The device is recognized by the port.
Power Status Indicators
The power button on the front lights up when power is on.
Additional information about the power supply is provided by the power status indicator on the power
supplies at the back. The following table describes what the LEDs indicate:
iDRAC Direct LED Indicators 15

Figure 5: (1) The power status indicator.
LED Indicator Description
Off Power is not connected.
Green Power is supplied.
Network Link Status Indicators
When the recorder is connected to the network, the recorder’s connection status LEDs above the Ethernet
port display the recorder’s connection status to the network. The following table describes what the LEDs
indicate:
Figure 6: (1) Link LED. (2) Connection activity LED.
LED Indicator Description
Off The recorder is not connected to a network.
Link LED — green
Connection Activity LED — blinking green
The recorder is connected to a network at the
maximum port speed.
Link LED — amber
Connection Activity LED — blinking green
The recorder is connected to a network at less than
the maximum port speed.
Link LED — green
Connection Activity LED — off
The recorder is connected to a network at the
maximum port speed and data is not being sent or
received.
Link LED — amber
Connection Activity LED — off
The recorder is connected to a network at less than
the maximum port speed and data is not being sent
or received.
Hard Drive RAID Status Indicators
Each hard drive has its own set of LED indicators to show its activity and status.
Network Link Status Indicators 16