Avigilon AINVR-STD-24TB User manual

User Guide
Avigilon AINVR
AINVR-STD-24TB, AINVR-STD-32TB, AINVR-STD-48TB
AINVR-VAL-6TB, AINVR-VAL-12TB

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Avigilon Corporation
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20210806
2

Table of Contents
Introduction 5
System Recommendations 6
Uninterruptible Power Supply 6
Camera Frame Rate 6
Web Browser 6
Networking 7
Passwords 7
Certificate Management 7
Package Contents 8
Overview of the AINVR Standard Models 9
Overview of the AINVR Value Models 11
NIC Teaming for Network Resiliency 13
NIC Teaming Modes 13
Active Backup 13
Dynamic Link Aggregation (IEEE 802.3ad) 13
Adaptive Load Balancing 13
Setting Up the AINVR 15
Install the Sliding Rack Rails and Cable Management Arm 15
Install the Bezel 15
Connect the Cables and Power On 15
Download and Install the Latest ACC Client Software 16
Connect to the AINVR (using DHCP) 16
Connect to the AINVR (using Static IP) 17
Activate the ACC Software and Connect to Avigilon Cloud Services 18
Activate ACC Software and Feature Licenses 18
Connect to Avigilon Cloud Services 19
Activating a License 19
Online Activation 19
Offline Activation 19
Reactivating aLicense 20
Enabling Analytics on an AINVR 22
Using Server Management 23
Open Server Management 23
3

Server Management Dashboard 24
Access Server Management Features 25
Create NIC Teams 26
Manage Device Settings 26
Change the AINVR Administrator Password 27
Manage Time Settings 27
Manage Certificates 28
Replace the Web Certificate 29
Upload a Trusted CA Certificate 30
Upgrade the Firmware 31
Reboot the AINVR 32
Manage ACC Services 33
Enable ACC Client Users to Archive Video 33
Manage Storage 34
Replace Hard Disk Drives 35
Connect the Device to Cameras and ACC Client Users 37
Provide Server Logs and System Logs for Support 37
Troubleshooting 39
Cannot Discover the Device 39
Network Configuration 39
Monitoring System Health 39
Identifying your Network Ports 40
LED Indicators 41
Diagnostic Indicators 41
Power Status Indicators 41
Restore the AINVR to Factory Default Settings 43
For More Information 45
4

Introduction
The Avigilon AINVR is a network security appliance that provides all of the functionality of an Avigilon
Network Video Recorder with:
lAvigilon Hardened OS, Avigilon's secure, managed, embedded OS.
lAvigilon Control Center server software.
lIntegration of existing multi-megapixel IPcameras in your network that are not already analytic-
enabled with most of the features available on Avigilon analytic cameras:
lObject Detection — Detects and classifies people or vehicles to help operators verify and
respond faster. Unusual Activity Detection (UAD) automatically detects atypical behavior of
learned objects. Requires an ACC7-VAClicense.
lAvigilon Appearance Search™ — Quickly locates a specific person or vehicle of interest across
an entire site using a sophisticated deep-learning AI search engine.
lFace Recognition — Detects matches from managed watchlists to alert operators of people of
interest. Requires Appearance Search and an additional ACC7-FACElicense.
lNo-Face-Mask Detection — Detects when a person is not wearing a face mask, with the ability
to set-up alarms in ACC’s Focus of Attention interface, Radio Alert and ACC Mobile 3 app.
Introduction 5

System Recommendations
Uninterruptible Power Supply
Use an uninterruptible power supply (UPS) system to protect your video surveillance system hardware. A
UPS system is used to protect critical equipment from mains supply problems, including spikes, voltage
dips, fluctuations and complete power failures using a dedicated battery. It can also be used to power
equipment during the time it takes for a standby generator to be started and synchronized.
Camera Frame Rate
The AINVR can provide analytics for non-analytics cameras. For optimal analytics performance, the source
camera should stream a minimum of 10 frames per second (fps).
Web Browser
Basic administration settings for the AINVR are managed through its Server Management page, which can
be accessed from the ACC Client application or a web browser on a network workstation connected to the
AINVR.
Supported web browsers for Windows®, Mac or mobile devices include:
lMozilla Firefox®
lGoogle Chrome™
lMicrosoft Edge™
lSafari®
lChrome on Android™
lSafari on Apple® iOS
Note: Your web browser must be configured to accept cookies or the Server Management page
will not function correctly.
It is recommended to use the latest version of any supported web browser.
System Recommendations 6

Networking
When locating where to install the AINVR in a multi-server deployment, consider the following items:
lBefore connecting the AINVR, install the latest ACC Client software on the ACC Client PC.
lAt initial setup time, the ACC Client PC must have network access to the AINVR. After a multi-server
site is created, the ACC Client PCs require network access to at least one site member. For more
information, see Download and Install the Latest ACC Client Software on page16
lThe AINVR only requires a single network connection to achieve its maximum recording throughput,
but up to four network connections are available to accommodate advanced site networking
deployments.
lThe only requires a single network connection to achieve its maximum throughput, but up to four
network connections are available to accommodate advanced site networking deployments.
lInstall the AINVR so that it can communicate over the network with all the ACC Site member servers.
lDo not connect cameras to the AINVR until after the appropriate network configuration has been set up.
Passwords
The first time you start the AINVR you must create new administrator passwords for both:
lThe ACC Site running on the AINVR.
lThe Server Management page running on the AINVR .
Without these passwords the AINVR can only be brought back into service by resetting it to its default state
as it was when first delivered — all recorded data, updates made to the ACC Server software, and all
configuration settings are lost and cannot be restored.
Certificate Management
By default, the AINVR is configured with a self-signed certificate, which generates a connection warning in
the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server
Management pageto manage certificates on the device. For more information, see Manage Certificates on
page28.
Networking 7

Package Contents
Ensure the package contains the following:
lAvigilon AINVR
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel and key
lPower cables (may be provided in a separate box)
Package Contents 8

Overview of the AINVR Standard Models
Figure 1: Front view of AINVR Standard showing information tag (accessible after removing front bezel)
Figure 2: Front view of AINVR Standard with bezel removed.
1. Diagnostic indicators
Provides information about system operations.
For more information, see LED Indicators on page41.
2. Bezel
Protects against unauthorized physical access to the hard drives. The bezel must be removed to
access the front of the recorder.
3. Bezel Lock
Protects against unauthorized physical access.
4. Power button
Controls the power supply to the appliance.
5. Video connector
Accepts a VGA monitor connection.
Overview of the AINVR Standard Models 9

6. USB connectors
Disabled at run time.
7. Information tag
Details of the pull-out tag that provides the serial number, product service details and support
information.
8. Hard drive caddies
Provides access to hot-swappable hard drives. The LED indicators on each hard drive caddy indicate
the status of the hard drive.
The AINVR-STD-24TB and AINVR-STD-48TBmodels are equipped with eight hard drives. The AINVR-
STD-32TB, model is equipped with six hard drives.
9. Pull-out tab for the information tag
Location of pull-out tab.
Figure 3: Back view of the AINVR Standard
1. Out-of-Band Management (OOBM) connector
Accepts an OOBM RJ-45 Ethernet connection to the management network.
2. Serial connector
Accepts connections to serial devices.
3. Video connector
Accepts a VGA monitor connection.
4. USB connectors
Disabled at run time.
5. Four (4) RJ-45 1 Gbps Ethernet ports
Use these ports to connect to the network of security cameras and ACC Client workstations.
To increase your network resiliency, it is recommended to use network interface controller (NIC)
teaming with your network connections. For more information, see NIC Teaming for Network
Resiliency on page13.
6. Power supply
Power supply.
Overview of the AINVR Standard Models 10

Overview of the AINVR Value Models
Figure 4: Front view of AINVR Value showing information tag (accessible after removing front bezel).
Figure 5: Front view of AINVR Value with bezel removed.
1. Bezel Lock
Protects against unauthorized physical access.
2. Bezel
Protects against unauthorized physical access to the hard drives. The bezel must be removed to
access the front of the recorder.
3. Power button
Controls the power supply to the appliance.
4. USB connectors
Disabled at run time.
5. Micro USB port
Provides access to the Out-of-band (OOB)Management Network interface.
6. Information tag
Details of the pull-out tag that provides the serial number, product service details and support
information.
7. Hard drive caddies
Provides access to hot-swappable hard drives. The LED indicators on each hard drive caddy indicate
the status of the hard drive.
The AINVR-VAL-6TB and AINVR-VAL-12TB models are equipped with four hard drives.
8. Pull-out tab for information tag
Location of pull-out tab.
Overview of the AINVR Value Models 11

Figure 6: Back view of the AINVR Value
1. Serial connector
Accepts connections to serial devices.
2. Two (2) RJ-45 1 Gbps Ethernet ports
Use these ports to connect to the network of security cameras and ACC Client workstations.
To increase your network resiliency, it is recommended to use network interface controller (NIC)
teaming with your network connections. For more information, see NIC Teaming for Network
Resiliency on the next page.
3. Power supply
Primary power supply. An optional secondary power supply is available.
4. Video connector
Accepts a VGA monitor connection.
5. Out-of-band management (OOBM) connector
Accepts an OOBMRJ-45 Ethernet connection to the management network.
6. USB connectors
Disabled at run time.
Overview of the AINVR Value Models 12

NIC Teaming for Network Resiliency
To further increase network resilience, it is recommended to use network interface controller (NIC) teaming
with the AINVR network connections. This can be set up using the Server Management page.
Tip: Since the AINVR Value only has two network ports, if NICteaming is used, you will no longer
be able to separate recording and playback traffic with IP subnets.
The AINVR supports three types of NIC teaming. For more information, see NIC Teaming Modes below.
NIC Teaming Modes
The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad),
and Adaptive Load Balancing.
Active Backup
In this mode, one port out of the teamed network ports is designated as the primary port, and the others are
set as the backup ports. While the primary network port is functioning properly, the backup ports will not be
used. In the event that the primary network port fails, the backup network ports will take over. Both network
ports work as unique virtual network interfaces with a single mac address visible to other network devices.
Dynamic Link Aggregation (IEEE 802.3ad)
In this mode, all of the teamed network ports will be aggregated into a single connection that has a
combined bandwidth equal to the sum of all the teamed port's individual bandwidth. All teamed network
ports will be utilized simultaneously while in this mode and all devices using the teamed ports will operate at
the same speed and duplex. If one network port were to fail, then all traffic will be forced through the
remaining network ports and your bandwidth will be reduced to the sum of the remaining ports' bandwidth.
Note: This mode requires a switch that can support IEEE 802.3ad Dynamic Link Aggregation, and
will require some setup on that switch.
Adaptive Load Balancing
In this mode, both network ports will be used as separate 10 Gb/s or 1 Gb/s connections, but the AINVR will
attempt to dynamically load balance the transmitted and received traffic that passes through each network
port. Each network port can be connected to different network switches on the same IP subnet to increase
redundancy. In the even that one network port fails, all traffic will be redirected to the working network port.
This mode provides many of the benefits of Dynamic Link Aggregation without the need for any switch
NIC Teaming for Network Resiliency 13

configuration or support. Additionally, this mode supports network ports of different speeds (10 Gb/s and 1
Gb/s) to be teamed together.
Adaptive Load Balancing 14

Setting Up the AINVR
Install the Sliding Rack Rails and Cable Management Arm
If the AINVR will be mounted in a server rack, install the Sliding Rack Rails and the Cable Management Arm
(CMA) provided in the appliance package. Follow the procedures outlined in the Rack Installation
Instructions and the CMA Installation Instructions provided in the assembly kits.
Install the Bezel
The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized
access.
1. Align and insert the right end of the bezel until it clicks into place.
2. Push the left end of the bezel into the front of the unit until it clicks into place.
3. Use the provided key to lock the bezel.
Connect the Cables and Power On
Refer to the diagrams in the Overview section for the location of the different connectors. Make the
following connections as required:
1. Connect the AINVR to the network by plugging an Ethernet cable into one of the Ethernet ports.
2. Connect a power cable to the power supply at the back of the AINVR.
3. Press the power button on the front of the AINVR and wait for it to start up. Wait for the System health
and System ID diagnostic LED indicator to stop blinking and turns a steady blue. For more information
on the different LED status indicators, see LED Indicators on page41.
Setting Up the AINVR 15

Download and Install the Latest ACC Client Software
Install the latest version of the ACC Client software (from avigilon.com/support/software) on a workstation
connected to the same network on which you are going to connect the new AINVR.
1. Click through to locate the installation software for the latest version of the ACC Client software.
2. If necessary, copy the installation software to transferable media and then to a network workstation
with network access to the device, following the security protocols in force for your organization.
Note: The first time you access the web site from which you download the software you will
be prompted to register. Enter all of the required information and click Complete
Registration. Your registration is automatically accepted and you will proceed to the web
site.
Connect to the AINVR (using DHCP)
If you use DHCPto assign IP addresses in your network, the new AINVR is immediately detected after it is
connected to the security network. The ACC server software then adds it to the list of sites that is displayed
in the System Explorer when you start the ACC Client.
1. On a workstation connected to the same network as the AINVR, start and log in to the ACC Client
software.
2. Locate the new site in the Site Login list. You are looking for a site labeled “AINVR-STD-xxTB-<serial
number>” or “AINVR-VAL-xxTB-<serial number>”.
3. You are prompted to enter new login credentials for the system administrator of the AINVR. Enter
administrator as the username and a new password.
Important: Save the password in a secure format and location either physically or
electronically so that it can be retrieved if the password is forgotten.
4. In the Explorer right-click on the AINVR and select Setup.
5. Click on the server below the site.
6. Click Server Management.
7. Click Trust.
8. You are prompted to log in to the Server Management.
Enter administrator as the username and a new password. Use the credentials you entered for
the system administrator of the AINVR.
Download and Install the Latest ACC Client Software 16

The Dashboard panel of Server Management for the AINVR is displayed.
9. Configure the basic settings for your new AINVR in Server Management, including the hostname,
time zone, and language. For more information see Using Server Management on page23
To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming
with your network connections. For more information, see NIC Teaming for Network Resiliency on page13.
Connect to the AINVR (using Static IP)
You must use this procedure if:
lThis is the first appliance that will run the ACC Server software in your security network, or
lStatic IPaddresses are assigned to all the devices managed by ACC software in your security
network
After powering on the AINVR:
1. Discover the appliance. Use File Explorer on a Windows computer or Finder® on a Macintosh
computer.
You are looking for a device labeled “AINVR-STD-xxTB-<serial number>” or “AINVR-VAL-xxTB-<serial
number>” or the hostname you configured in the Server Management page for this device.
If you cannot locate the appliance, see Troubleshooting on page39.
2. Click to connect to the device.
Important: By default, the AINVR is configured with a self-signed certificate, which
generates a connection warning in the web browser. Organizations that deploy their own PKI
can use the Certificates pane of the Server Management pageto manage certificates on the
device. For more information, see Manage Certificates on page28.
3. Click past any connection messages displayed by the web browser. You will see two warning
messages that differ slightly depending on the browser. For example, if the browser is:
lChrome—Click Advanced on the first screen and Proceed to <IPaddress>(unsafe) on the
second screen.
lFirefox—Click Advanced on the first screen and Add Exception on the second screen, check
Permanently store this exception, and click Confirm Security Exception.
4. You are prompted to log in to Server Management. Enter administrator as the username and a
new password. This is the username password for the system administrator of Server Management.
Important: Save the password in a secure format and location either physically or
electronically so that it can be retrieved if the password is forgotten.
The page refreshes and you are prompted to log in to the Server Management page.
Connect to the AINVR (using Static IP) 17

5. Enter administrator as the username and your new password.
The Dashboard panel of the Server Management page is displayed.
6. On the navigation sidebar click Network.
7. Manually set the IP address for your new AINVR in the Server Management page:
a. In each of the panes in the Network panel, click on the IPtab and toggle Automatic IP off to
manually specify the connections.
b. Enter the appropriate values in the following fields if you are manually entering the connection
settings:
lIP Address
lSubnet Mask
lDefault Gateway
c. Click Apply to save your changes.
8. If you are installing the first Avigilon appliance in your security network, use the procedure
Downloading and Installing the Latest ACC Client Software on page1 to install the ACC Client
software on a network workstation or on the computer you are using to access the Server
Management page.
To increase your network resiliency, it is recommended to use network interface controller (NIC) teaming
with your network connections. For more information, see NIC Teaming for Network Resiliency on page13.
Activate the ACC Software and Connect to Avigilon Cloud
Services
After you have deployed your AINVR , activate your ACC software and feature licenses and connect to
Avigilon Cloud Services.
Activate ACC Software and Feature Licenses
You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in
the ACC system, and Activation IDs in the licensing portal.
Important: When a new server is added to or removed from a multi-server site, the existing site
licenses become inactive and must be reactivated to confirm system changes. See Reactivating
aLicense on page20
lInitial ACC™ System Setup and Workflow Guide
lACC 7 Help Center
Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/.
Once your license is activated, you can immediately use the new licensed features.
Activate the ACC Software and Connect to Avigilon Cloud Services 18

Connect to Avigilon Cloud Services
After activating your ACC software, you can connect your ACC site to the cloud, which may require a
subscription, and take advantage of the capabilities and features that provide centralized access across
distributed systems.
To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.
For information about the cloud services, see Avigilon Cloud Services Support.
You can start to back up the system settings for your new site in the ACC Client software after it is
configured. These settings include the ACC password, and the settings for the camera connections. For
more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide.
Activating a License
Once your license is activated, you can immediately use the new licensed features.
Tip: Finish organizing your multi-server site before activating a new license to avoid reactivating the
site license each time a new server is added.
Online Activation
If you have internet access, use online activation. However, if your site is large and contains hundreds of
licenses, the server may time out. See Offline Activation below instead.
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .
3. Click Add License….
4. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
lTo remove the last product key, click Remove Last Key.
lTo clear all the product keys, click Clear.
5. Click Activate Now.
6. Click OK.
Offline Activation
Offline licensing involves transferring files between a computer running the ACC Client software and a
computer with internet access.
Connect to Avigilon Cloud Services 19

In the ACC Client:
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .
3. Click Add License….
4. Select the Manual tab.
5. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
lTo remove the last product key, click Remove Last Key.
lTo clear all the product keys, click Clear.
6. Click Save File… and choose where you want to save the .key file. You can rename the file as
required.
7. Copy the .key file to a computer with internet access.
In a browser:
1. Go to activate.avigilon.com.
2. Click Choose File and select the .key file.
3. Click Upload. A capabilityResponse.bin file should download automatically.
If not, allow the download to occur when you are prompted.
4. Complete the product registration page to receive product updates from Avigilon.
5. Copy the .bin file to a computer running the ACC Client software.
In the ACC Client:
1. In the License Management dialog box, click Apply….
2. Select the .bin file and click Open.
3. Click OK to confirm your changes.
Reactivating aLicense
FOR ENTERPRISE EDITION
When servers are added to or removed from a site, the site licenses become inactive and must be
reactivated to confirm system changes.
If you do not reactivate the affected licenses, the site will stop normal operations.
1. In the New Task menu , click Site Setup.
2. Click the site name, then click .
3. Click Reactivate Licenses….
If you have Internet access:
Reactivating aLicense 20