Avigilon 12W-H3-4MH-DP1 User manual

Installation Guide
Avigilon™ HD Multisensor Dome Camera Models:
12W-H3-4MH-DP1 and 9W-H3-3MH-DP1

Important Safety Information
This manual provides installation and operation information and precautions for the use of this camera. Incorrect
installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please
provide this manual to the owner of the equipment for future use.
The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury
to persons, damage to property or damage to the product itself if proper precautions are not followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only, and must conform to all local codes.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 24 VAC +/- 10%, 37VA min.; 24VDC +/- 10%, 26W min. or Power over
Ethernet (PoE) IEEE802.3af Type 3 compliant Power Sourcing Equipment (PSE) rated 44-57VDC, 13W
min. or Power over Ethernet (PoE) IEEE802.3at Type 2 compliant Power Sourcing Equipment (PSE) rated
50-57VDC, 25.5W min.
lAny external power supply connected to this product may only be connected to another Avigilon product
of the same model series. External power connections must be properly insulated.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury or damage to the camera.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all servicing to qualified personnel. Servicing may be required when the device has been damaged
(such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate
normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
ii

Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of separately
from household waste. When this product reaches its end of life, take it to a collection point designated by local
authorities. Some collection points accept products for free. The separate collection and recycling of your
product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment.
iii

Legal Notices
©2016,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL CENTER,
and ACC are trademarks of Avigilon Corporation. Other product names mentioned herein may be the trademarks
of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this document
is not a disclaimer of ownership of the related trademark. Avigilon Corporation protects its innovations with
patents issued in the United States of America and other jurisdictions worldwide:
http://www.avigilon.com/patents. Unless stated explicitly and in writing, no license is granted with respect to any
copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon Corporation or its
licensors.
Disclaimer
This document has been compiled and published covering the latest product descriptions and specifications.
The contents of this document and the specifications of the products discussed herein are subject to change
without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither
Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the
information contained in this document; or (2) is responsible for your use of, or reliance on, the information.
Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages)
caused by reliance on the information presented herein.
Avigilon Corporation
http://www.avigilon.com
PDF-H3-MH-DP-A
Revision: 2 - EN
20160506
iv

Table of Contents
Overview 1
Front View 1
Top View 2
Pendant Mount Adapter 3
Installation 4
Camera Package Contents 4
Precautions for Installing Near Salt Water 4
Installation Steps 4
Removing the Dome Cover 5
(Optional) Configuring Onboard Storage 5
Installing the Mount Adapter 6
Connecting Cables 9
Securing the Dome Camera 10
Assigning an IP Address 12
Accessing the Live VideoStream 12
Aiming the Dome Camera 13
Installing the Dome Cover 14
For More Information 14
Cable Connections 15
Connecting External Power 15
Connecting to External Devices 15
LED Indicators 17
Resetting to Factory Default Settings 18
Setting the IP Address Using the ARP/Ping Method 19
Cleaning 20
Dome Bubble 20
Body 20
Specifications 21
v

Overview
Front View
NOTE: There may be three or four camera heads depending on your camera model.
1. Configuration ethernet port
A secondary Ethernet port for configuring the camera. Does not accept PoE.
2. Serial number tag
Device information, product serial number and part number label.
3. Link LED
Indicates if there is an active connection in the Ethernet port.
4. Connection status LED
Provides information about camera operation. For more information, see LED Indicators on page17.
5. SD card slot
Accepts an SD card for onboard storage.
Overview 1

Top View
1. External power
Accepts an external power connection when Power over Ethernet is not available.
2. Lanyard anchor
The safety lanyard attaches to the anchor to prevent the camera from falling during installation.
3. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission occurs
over this connection. Also receives power when it is connected to a network that provides Power over
Ethernet.
4. External I/O
Provides connections to external input/output and audio devices.
2 Top View

Pendant Mount Adapter
1. 1-1/2” NPT mount adapter
Standard 1-1/2” NPT adapter for mounting the dome camera to a pendant mount bracket.
2. Tamper resistant screws
Torx captive screws to fix the dome camera to the NPT adapter.
Pendant Mount Adapter 3

Installation
Camera Package Contents
Ensure the package contains the following:
lAvigilon™ HD Multisensor Dome Camera
lH3-MH-NPTA1 kit:
o1 ½” NPT locking nut
o1 ½” NPT Adapter
lCAM-ACCS-H3PTZ kit:
o1 ½” NPT Adapter
oT20 Torx key
oTeflon Sealing Tape
oRJ-45 crimp-on plug and weather-resistant housing
oExternal Power wiring harness
oExternal I/O wiring harness
Precautions for Installing Near Salt Water
Salt environments are hard on camera paint and external appearances but the camera functionality will not be
affected if the cameras are installed as described in this guide.
Follow these precautions to avoid camera issues when installing in a salt heavy environment:
lUse mounting accessories offered by Avigilon. All Avigilon accessories are tested to work with Avigilon
cameras in the rated environments.
lIf you use a third-party accessory, you must ensure that the material is compatible with the finish of the
camera housing or galvanic corrosion may occur.
lNever pair steel mounting accessories with aluminum camera enclosures. Steel corrodes aluminum when
salt is introduced. The corrosion is an electrochemical reaction and will cause the corrosion to spread
across the entire camera body.
lAlways insulate any camera surface that is in contact with another metal or conductive material. It is
recommended that you always isolate the mounting screws from the mounting surface and camera
housing with rubber or plastic shoulder washers.
Installation Steps
Complete the following steps to install the camera:
Removing the Dome Cover 5
4 Installation

(Optional) Configuring Onboard Storage 5
Installing the Mount Adapter 6
Connecting Cables 9
Securing the Dome Camera 10
Assigning an IP Address 12
Accessing the Live VideoStream 12
Aiming the Dome Camera 13
Installing the Dome Cover 14
Removing the Dome Cover
Remove the dome cover by loosening the screws that fix the cover to the base. The Torx key included with the
dome camera can be used to loosen the screws.
NOTE: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may affect the
overall image quality. Try not to touch the dome bubble and keep the protective cover on the bubble until after
the installation is complete.
(Optional) Configuring Onboard Storage
To use the camera’s onboard storage feature, you must insert an SD card into the SD card slot.
It is recommended that the SD card have a capacity of 8GB or more, and a write speed of class 6 or better. If the
SD card does not meet the recommended capacity or write speed, the performance of the onboard storage
may suffer and result in the loss of frames or footage.
Removing the Dome Cover 5

1. Loosen the screws that secure the camera module to the base.
2. Lift the camera module out of the base until the SD card slot is exposed. The camera module will only lift
up about 2cm or about 1" off the base because it is anchored behind the camera module. Do not pull too
hard.
3. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in the orientation shown on the camera.
4. Push the camera module back into the base and tighten the screws
5. Access the camera’s web interface to enable the onboard storage feature.For more information, see the
Avigilon High Definition H.264 Camera Web Interface User Guide.
Installing the Mount Adapter
CAUTION — The dome camera must be mounted as instructed below or problems with moisture may
arise and will not be covered by the dome camera warranty.
The dome camera must be mounted on a 1-1/2” NPT male threaded wall or ceiling mounting bracket. The
mounting bracket is not included in the camera package.
6 Installing the Mount Adapter

1. Wrap the thread of the mounting bracket with the supplied Teflon sealing tape to create a water tight seal
around the camera connection. There should be three to five turns around the entire threaded surface.
When applying the Teflon sealing tape, be sure to wrap in the same direction that the mount will be
tightened. This will ensure the tape does not unravel when installing the mating parts together.
Tip:AlwaysapplyTeflontapetothreadedmountstohelppreventthethreadsfrombinding.
Installing the Mount Adapter 7

2. Pull the required cables through the mounting bracket then thread the 1 1/2" NPT locking nut onto the
mounting adapter.
3. Install the supplied connectors and wire assemblies to the cables.
8 Installing the Mount Adapter

4. Installthe11/2”NPTmountadapterbelowthelockingnut.
5. ConnectthesafetylanyardfrominsidetheNPTmountadaptertotheanchoronthedomecamera.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors.
Connecting Cables 9

To connect the cables required for proper operation, complete the following:
1. Make sure the safety lanyard is connected to the dome camera.
2. If there are external input or output devices that need to be connected to the camera (for example: door
contacts, relays, speakers, etc), connect the devices to the camera I/O connector cable.
3. Connect power using one of the following methods:
lPower over Ethernet (PoE) Class 3 or PoE Plus Class 4 — Connect a PoE compliant injector or
switch to the Ethernet network cable.
lExternal Power — Connect an external “Class 2” or “LPS” or “Limited Power Source” with output
rated 24VAC +/- 10%, 37VA minimum or 24VDC +/- 10%, 26W minimum.
For more information, see Connecting External Power on page15.
Tip: When installing in cold environments, use PoE Plus Class 4 or external power to defrost or
defog the dome bubble more quickly.
4. Connect a network cable to the Ethernet Port (RJ-45 connector).
The Link LED will turn on once a network link has been established.
5. Check that the Connection Status LED indicates the correct state. For more information, see LED
Indicators on page17.
Securing the Dome Camera
After the cable connections have been made, secure the dome camera to the mount.
10 Securing the Dome Camera

1. Push the dome camera into the 1 1/2” NPT mount adapter then twist until it locks into place.
NOTE:Becarefulnottotrapanycablesbetweenthedomecamerahousingandthemountadapter.
2. Use the Torx key included with the dome camera to tighten the three screws in the mount adapter.
Securing the Dome Camera 11

3. Turn the dome camera and mount adapter until the camera heads are facing the right directions.
4. Use the locking nut to lock the dome camera in to place.
Assigning an IP Address
The camera automatically obtains an IP address when it is connected to a network.
NOTE: If the camera cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking
(Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
lCamera's web browser interface: http://<camera IP address>/
lNetwork video management software application (for example, Avigilon Control Center™).
lARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page19.
NOTE: The default camera username is admin and the default password is admin.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
lWeb browser interface: http://<IP address>/
lNetwork video management software application (for example, the Avigilon Control Center software).
NOTE: The default camera username is admin and the default camera password is admin.
12 Assigning an IP Address

Aiming the Dome Camera
1. (Optional) To help you aim the dome camera, you can connect an Ethernet cable to the Configuration
Ethernet Port.
Be aware that while the Configuration Ethernet Port is in use, the primary Ethernet port will only be used
for PoE.
Important: While the Configuration Ethernet Port is in use, the camera will only stream video and accept
commands from the Configuration Ethernet Port. Also, the Indicator LEDs will only show the connection
status for this Ethernet port.
Aiming the Dome Camera 13

2. To aim the camera, adjust each of the available camera heads as required:
a. Press the rail release tab to move the camera head side to side.
b. Loosen the tilt lock screws to tilt each camera head up and down. Lock the screws when the
camera is tilted in the correct angle.
c. Rotate the azimuth control ring to set the image in the correct rotation.
3. In the camera web browser interface, adjust the camera’s Image and Display settings to achieve the
desired zoom position.
Installing the Dome Cover
1. Attach the dome cover to the base by tightening the screws with the provided Torx key.
2. Remove the plastic cover on the dome bubble.
For More Information
Additional information about setting up and using the device is available in the following guides:
lAvigilon Control Center™ Client User Guide
lAvigilon™ High Definition H.264 Web Interface User Guide
lAvigilon™ Camera Configuration Tool User Guide
lAvigilon™ USB Wifi Adapter System User Guide
The manuals are available on the Avigilon website: http://www.avigilon.com/support-and-downloads
14 Installing the Dome Cover

Cable Connections
Connecting External Power
NOTE: Do not perform this procedure if Power over Ethernet (POE) is used.
If PoE is not available, the dome camera can be powered with 24 V AC or 24 V DC through the removable
power connector:
1. Remove as much insulation as required to splice the supplied power connector to the power adapter
wires (not included).
Do not nick or damage the wires.
2. Remove the dummy plug from the power receptacle on the camera. See Top View on page2 for the
location of the external power receptacle.
3. Attach the power connector to the receptacle on the camera.
The power connector pin details are:
1. Brown — Power, accepts either polarity
2. Not used
3. Blue — Power, accepts either polarity
WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or
“LPS” or “Limited Power Source” with output rated 24V AC +/- 10%, 37VA min. or 24V DC +/- 10%, 26W
min.
Connecting to External Devices
External devices, including audio and video devices, are connected to the camera through the I/O cable. The
pinout for the I/O connector is shown here:
Cable Connections 15