Axcient x360Recover User manual

axcient.com
x360Recover
Dell Quick Start Guide

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
| PAGE 2 OF 11
Recover Dell
In an effort to become a more environmentally friendly company, we request that you save the following items for repacking
and shipping should you be required to ship the product back to Axcient:
⚫Corrugated shipping box
⚫Foam inserts
NOTICE
UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF AXCIENT, INC.,
AXCIENT MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE INFORMATION CONTAINED
HEREIN, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PURPOSE.
Axcient assumes no responsibility or obligation of any kind for any errors contained herein or in connection with the
furnishing, performance, or use of this document. This document contains information that is property of Axcient, Inc. This
document may not be copied, reproduced, reduced to any electronic medium or machine-readable form, or otherwise
duplicated, and the information herein may not be used, disseminated or otherwise disclosed, except with the prior written
consent of Axcient.
The information contained in this document is subject to change without notice.
All trademarks and registered trademarks are the property of their respective holders.

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Table of Contents
Introduction.........................................................................................................................................................................4
ReachingAxcientSupport................................................................................................................................................4
IdentifyingtheApplianceModel........................................................................................................................................4
Documentation................................................................................................................................................................4
Advanced configuration......................................................................................................................................................5
Important Note................................................................................................................................................................5
Outbound Access.............................................................................................................................................................5
Install an Axcient Dell T340 Tower.....................................................................................................................................6
Install an Axcient Dell R240XL 1U Rack..............................................................................................................................7
Install an Axcient Dell R540 2U Rack..................................................................................................................................8
Provision the Axcient x360Recover appliance ....................................................................................................................9
Provision for first-time login............................................................................................................................................9
Step 1: Create a customer and location within the Licensing Portal..........................................................................9
Step 2: Provision the appliance...................................................................................................................................9
Step 3: Login and configure settings.........................................................................................................................10
Step 4: Configure other settings................................................................................................................................10
Agent Deployment.............................................................................................................................................................11
Step 5: Deploy agents................................................................................................................................................11
Step 6: Add a vault.....................................................................................................................................................11
Step 7: Configure monitoring ....................................................................................................................................11

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Introduction
This document instructs the user on how to install and register an Axcient appliance in order to begin protecting devices
using the Axcient protection solution.
Reaching Axcient Support
If there are any problems during installation, contact Axcient Support using one of the following methods:
⚫By phone at 1 [phone]
⚫By submitting a Support ticket in the x360Portal (https://partner.axcient.com/)
The most current methods of reaching Axcient Support can be found at www.axcient.com/support.
Identifying the Appliance Model
The model type is specified by the first two letters of the appliance serial number:
Legacy models
⚫G6 Models - AA, AB, AC, AD or BB
⚫G7 Models - AE, AG, AH, BE or BG
⚫G8 Models- BJ, BK or BL
⚫G9 Models - BM, BN, BP, BQ, BR or BS
⚫2018 Models: DA, DB or DF
⚫2020 Models: DH, DG
Current model
⚫2021 Models: RDT, RD1, RD2
The serial number is on a tag pasted to the appliance.
Documentation
All Axcient x360Recover product documentation is available in the Axcient knowledgebase at http://support.axcient.com

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Advanced configuration
Axcient x360Recover appliances may be ordered with or without advanced configuration.
NOTE: During the ordering process, you have the option to select advanced configuration for an additional fee.
Advanced configuration collects all of the required customer and networking information at time of purchase, and the
unit will ship fully configured for your customer. Simply set the unit up on the customer’s network, power it on, and
proceed to installation of agent software on the systems that you wish to protect.
By default, the devices are shipped pre-loaded with the x360Recover operating system but they are not yet configured
for use by a specific customer. Default IP address configuration is performed via DHCP. After powering on the device,
the IP address acquired via DHCP will be displayed on the console:
Once the device is fully booted and you have obtained the unit IP address, open a web browser and connect to the
displayed address to access the Provisioning Wizard to complete setup of the appliance for your customer.
Complete details on performing the initial setup and first-time login tasks can be found here:
https://support.axcient.com/hc/en-us/articles/115006751528-x360Recover-Appliance-setup-and-first-time-login
Important Note
Outbound Access
For simplicity of setup, please allow outbound internet access from the x360Recover appliance to any destination. If your
security policy specifically requires that you lock down outbound access for all network devices, refer to these instructions on
opening the necessary ports and remote destinations:
https://support.axcient.com/hc/en-us/articles/360040893114-x360Recover-Requirements-to-secure-outbound-network-traffic
Note: Hard disks on this appliance are encrypted using Cloud Key Management (CKMS).
For security reasons, the decryption key is not stored locally. Instead, the appliance will attempt to acquire the key during
the boot-up process. For this reason, you must connect the appliance to the Internet before it is powered on.
In the event that the internet is not accessible, you must contact Axcient Support to acquire a temporary key to unlock
the appliance.

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Install an Axcient Dell T340 Tower
The Axcient tower appliance fits in any location appropriate for a tower-style personal computer. The Axcient appliance
comes with the following:
⚫Power cord
⚫Ethernet cable
⚫Appliance Quick Start Guide
⚫Order confirmation
If any of these items were not received, please contact Axcient Support.
To install the appliance, do the following:
1. Unpack the appliance and move it to the appropriate location.
2. Connect the Ethernet cable to the primary port labeled Port 1 on the back of the tower appliance.
3. Connect the power cord to the power connector in the back of the appliance and plug in the power cord to a power
socket. The appliance will need network access to get an IP address immediately after powering on (in order to
retrieve the encryption key to unlock the storage pool if the device was pre-configured), so make sure the Ethernet
cable is connected before plugging in the power cord.
4. The appliance will power on automatically. If it does not, click the power button located on the front of the appliance.
5. Continue to the Registration section of this guide:
◼If the device was purchased with Advanced Configuration, please continue to the Agent Deployment section of
this guide.
◼If the device was purchased without Advanced Configuration, please continue to the Initial Setup and
Provisioning section of this guide before proceeding with agent deployment.
Figure 1 - Back view of the Tower appliance

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Install an Axcient Dell R240XL 1U Rack
The Axcient Dell R240XL 1U appliance model is assigned to be installed in a rack-based machine room. The Axcient appliance
comes with the following:
⚫Power cord
⚫Ethernet cable
⚫Rack-mount rail kit
⚫Appliance Quick Start Guide
If any of these items were not received, please contact Axcient Support.
To install the appliance, do the following:
1. Unpack the appliance and mount it in the appropriate location.
2. Connect the Ethernet cable to the primary port labeled Port 1 on the back of the 1U appliance.
3. Connect the power cord to the power connector in the back of the appliance and plug in the power cord to a power
socket. The appliance will need network access to get an IP address (and retrieve the encryption key to unlock the
storage pool if the device was pre-configured) immediately after powering on, so make sure the Ethernet cable is
connected before plugging in the power cord.
4. The appliance will power on automatically. If it does not, click the power button located on the front of the appliance.
5. Continue to the Registration section of this guide:
◼If the device was purchased with Advanced Configuration, please continue to the Agent Deployment section of
this guide.
◼If the device was purchased without Advanced Configuration, please continue to the Initial Setup and
Provisioning section of this guide before proceeding with agent deployment.
Figure 2 - Back view of the 1U app

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Install an Axcient Dell R540 2U Rack
The Axcient 2U appliance is designed to be installed in a rack-based machine room. The Axcient appliance comes with the
following:
⚫Power cord
⚫Ethernet cable
⚫Rack-mount rail kit
⚫Appliance Quick Start Guide
If any of these items were not received, please contact Axcient Support.
To install the appliance, do the following:
1. Unpack the appliance and mount it in the appropriate location.
2. Connect the Ethernet cable to the primary port labeled Port 1 on the back of the appliance.
3. Connect the power cord to the power connector in the back of the appliance, and plug in the power cord to a power
socket. The appliance will need network access to get an IP address (and retrieve the encryption key to unlock the
storage pool if the device was pre-configured) immediately after powering on, so make sure the Ethernet cable is
connected before plugging in the power cord.
4. The appliance will power on automatically. If it does not, click the power button located on the front of the appliance.
5. Continue to the Registration section of this guide:
◼If the device was purchased with Advanced Configuration, please continue to the Agent Deployment section of
this guide.
◼If the device was purchased without Advanced Configuration, please continue to the Initial Setup and
Provisioning section of this guide before proceeding with agent deployment.
Figure 3 - Back view of the 2U appliance

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Provision the Axcient x360Recover appliance
The Axcient x360Recover appliance must be provisioned to a specific customer before it can begin protecting devices.
If you selected Advanced Configuration in the ordering portal, your device should arrive pre-provisioned and ready for use, and
you may skip forward to the Agent Deployment section below.
Provision for first-time login
Step 1: Create a customer and location within the Licensing Portal
Before deploying a new appliance at your customer site, you must create a customer account and a location within the Licensing
Portal.
To manage customers and licenses, access the Axcient Licensing Portal from this link: https://licensing.replibit.com
Note: If you are deploying an appliance to an existing customer account, simply create a new location associated with that
customer.
For detailed instructions on using the License Portal, access the Axcient Licensing Portal Guide from this link:
https://support.axcient.com/hc/en-us/articles/115004839428-Replibit-eFolder-Replibit-Licensing-Portal-User-Guide
Step 2: Provision the appliance
Once you have created a customer account and location, complete the provisioning of the BDR device.
•Connect the BDR unit to the network.
•Attach the keyboard, mouse, and monitor, and turn power on.
•Once booted, the login prompt will appear and display the currently assigned IP address.
Note: If the IP address is not displayed, wait one (1) minute, and press <Enter> to refresh the display.
•Connect to the BDR using a web browser on the assigned IP address.
•If updates are available, the updates will be installed, and the device will reboot.
Please follow Axcient’s detailed instructions for setup and first-time login:
https://support.axcient.com/hc/en-us/articles/115006751528-x360Recover-Appliance-setup-and-first-time-login

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Step 3: Login and configure settings
After provisioning, the device will reboot and display the login screen.
Note: It can take up to five (3) minutes for all backend services to come online after a reboot.
•The message Logins are unauthorized, wait a couple minutes and try again indicates that services are not completely
running yet.
•Log in to the device using the admin user, and the password specified for the Web UI Admin during provisioning.
•On first login, you will be presented with the Storage Manager page. Create the storage pool using the available disks
within the unit.
Step 4: Configure other settings
Once the storage pool has been created, select Settings from the left menu.
•Select Change Machine Name and assign a hostname to the device.
It is best practice to use a naming convention to identify both the customer name and function of the device. For example, if
deploying an appliance to ABC Distributors, ABCDist-App might be an appropriate name. When deploying a new vault, either in
the Axcient Cloud or at your own datacenter, you might name it MyMSP-VLT1, as an example.
•Next, select Network Settings, and configure a static IP address.
We recommend assigning a static IP address.
For example, if the DHCP server crashes, the backup appliance would still have its IP information, allowing you to log in to the
Management Portal for remote access.
•After assigning an IP address, select Management Portal and configure the connection to your Management Portal.
(Optional)
•Enter the IP address or FQDN (URL) of the Management Portal.
You can locate users and API keys on the Users tab within the Management Portal.
Note: Global Management Portal is deprecated, and its functionality is being replaced by x360Recover Manager. You can access
Recover Manager via the x360Portal at https://partner.axcient.net
Once you have completed the above steps ( or if you ordered your appliance with the Advanced Configuration option), you may
now continue to deploying agents and setting up aault replication to the Cloud.

© 2021 AXCIENT, INC. ALL RIGHTS RESERVED
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Agent Deployment
Step 5: Deploy agents
•Log in to each Windows system to be backed up with x360Recover.
•Open services.msc and disable the backup service for any existing Shadowprotect or Acronis agents
currently installed.
Important Note: Do NOT disable the VSS (Volume Shadow Copy) services associated with third-party
backup services.
•Open a web browser and connect to the IP address of the appliance.
•Download the agent from the link at the bottom of the login screen.
•Install and configure the agent on each Windows system to be protected.
•To prevent possible future inclusion of any attached USB devices, specify which disk volumes should be
backed up on each server when deploying the agent.
•From the Protected Systems Details page, select Schedule Now, and run a full backup immediately to
expedite the initial backup job.
Step 6: Add a vault
•Configure a connection to a vault from the Vault Settings page.
•Enter a friendly name, IP address or FQDN, and click Test Connection.
•Create a bandwidth schedule by selecting the days of the week, and desired speed. Note: We recommend
setting speed at the maximum value of your internet connection then setting QOS for port 9080 on your
firewall/router with the lowest priority possible.
•From the Protected Systems Details page, select Replication, and configure a vault for each protected system
you wish to replicate to the off-site vault.
Note: You cannot configure replication until at least one backup has completed for the protected system.
Step 7: Configure monitoring
If your organization uses ConnectWise, configure the ConnectWise integration.
From the ConnectWise Settings page, enter the URL to your ConnectWise server, company name, and the API key
credentials you created above. Then save the account settings. Configure your Billing and Ticketing integration
settings as desired.
For details, refer to the ConnectWise Integration Guide located here:
https://support.axcient.com/hc/en-us/articles/360059921654-ConnectWise-PSA-Integrate-x360Recover-RMC
If your organization uses other PSA tools, enable and configure the Email Alerting option within the Settings page.
You will need an authenticated email user account on an external mail server to use as the email sender. This can be
any mail account that allows authenticated mail relay, including Gmail or an internal Exchange mailbox account. Add
the email address used by your PSA to receive tickets via email as the destination. Then select all alert classes for
which you would like to receive tickets from this appliance.