AXECOM GXP-2020 User manual

Hosted Phone System
User Guide
GXP-2020 Phone System
GXP-2010 Phone System
Agency Number: 1234
585 Lifetime Street
Sunny, FL 10024
904-646-5837
Last Updated 6/25/2009
ser friendly guide to using your new VoIP phone system. For more information please contact
AXECOM’s Customer Service by dialing EXT: 1000 or 1-614-467-4944.

Plugging in Your System
GXP-2020
GXP
-
2010

Welcome to AXECOM and your new VoIp phone system. Your Grandstream GXP Series IP phone features a new
sophisticated design and is very easy to use. The GXP combines advanced feature functionality with the latest technology to
offer excellent audio quality, ease of use and expandability.
Warning: Please do not use a different power adaptor with the GXP series phone as it may cause damage to the
products and void the manufacturer warranty.
LCD Buttons
Key Button Key Button Definitions
LINE SELECTORS Selects the phone line printed on its right-hand side.
SIP PHONE LINES
Displays the available phone lines. Choose a phone line
by pressing the
corresponding line selector on the left-hand side.
DATE AND TIME Displays the current date and time. Can be
synchronized with Internet time servers.
NETWORK STATUS
Shows the status of the phone and network. It will
indicate the phone’s IP Address and other messages
such as “DO NOT DISTURB” or “MISSED CALLS”.
STATUS BAR Shows the status of the phone, using icons as shown in
the next table.
LINE STATUS
INDICATOR
Displays the name of the account that is in use. Select
another account by pressing
the LINE SELECTOR BUTTONS
SOFT-BUTTONS
The soft-buttons are context sensitive and will change
depending on the status of the phone. Typical functions
assigned to soft-buttons are:
• NEW CALL Press this button to make
a new hand-free call.
• CALL FORWARD Unconditionally forwards
the main phone line to
another phone
• MISSED CALLS This option shows up there
were unanswered calls to
this phone. The Missed
Calls option shows a list of
the missed calls
• CALL RETURN Calls the phone that
called/tried to call your
phone last.
• REDIAL Redials the last number
• END CALL Hangs up phone

GXP Keypad Buttons
LINE BUTTONS Line keys with LED, can be configured to different
SIP profiles
TRANSFER Transfer Key: Transfer an active call to another
number
TRANSFER (Direct to Voicemail) Press transfer then * and the extension. NOTE: the
extension needs to be manually typed out.
CONF Press CONF button to connect Calling/Called party
into conference
MUTE Mute an active call; or Delete a key entry
Also used to ‘REJECT’ incoming call.
HOLD Place ACTIVE call on hold
Enable/Disable hands-free speaker mode
SEND
Press SEND to dial a new number or redial the last
number dialed. Press
send button to send a call immediately before “no key
entry timeout” value
expires
Enter to retrieve voice mails or other messages
MENU
Enter Keypad Configuration “MENU” mode when
phone is in IDLE mode.
Use as ENTER key when in Keypad Configuration.
0 - 9, *, # Standard phone keypad; press # key to send call
DND DO NOT DISTURB key; Press DND to turn “Do not
disturb” function on or off.
HEADSET Toggle between headset and speakerphone mode
when in hands free mode
INTERCOM Turn intercom function on/off. “Future Feature”
**Default setting = DISABLED
Brings phonebook on screen
Key Button Key Button Definitions

MAKING PHONE CALLS
Completing Calls
There are six ways to complete a call:
1. DIAL: To make a phone call.
• Take Handset/SPEAKER/Headset off-hook
or press an available LINE key (activates speakerphone)
or press the NEW CALL soft-key.
• The line will have a dial tone and the primary line (LINE1) LED is green.
If you wish, select another LINE key (alternative SIP account).
• Enter the phone number
• Press the SEND key
or press the “DIAL” soft-key.
2. REDIAL: To redial the last dialed phone number.
• Take Handset/SPEAKER/Headset off-hook or
press an available LINE key (activates speakerphone), the corresponding LED will be green.
• Press the SEND button
or press the REDIAL soft-key.
3. CALL RETURN: To call the last phone number that called your phone.
Hand-free option
 Press the CALL RETURN soft-key
Hand-set option
 Take the Handset off-hook
 Press the CALL RETURN soft-key
4. USING THE CALL HISTORY: To call a phone number in the phone’s history
Press the MENU button to bring up the Main Menu. (Use MENU key as enter button when
navigating through the menu selections).
Select Call History and then “Received Calls”, “Missed Calls” or “Dialed Calls” depending
Select phone number using the arrow keys
Press MENU to select
Press MENU again to dial.

5. USING THE PHONEBOOK: Making calls using the phone’s phonebook.
Each entry in the phonebook can be attached to an individual SIP account. The phone will use
that SIP account to make the phone call.
Go to the phonebook by:
 Pressing the phonebook button (left-hand side of phone), or
 Pressing the DOWN arrow key, or
 Pressing the menu button and
Selecting “Phone book” and
Press MENU
Select the phone number by using the arrow keys
Press OK so select
Press OK again to dial.
NOTE: Dial-tone and dialed number display occurs after the handset is off-hook and the line key is
selected. The phone waits 4 seconds (by default; No key Entry Timeout) before sending and initiating the
call. Press the “SEND” or “#” button to override the 4 second delay.
Speed Dial
The Multi Purpose Key buttons, located on the right-hand-side of the phone, are configured for speed
Dial (or direct extension dialed). Press the speed dial button to automatically call the assigned extension.
ANSWERING PHONE CALLS
Receiving Calls
1. Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE
flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or pressing SPEAKER
or by pressing the corresponding account LINE button.
2. Incoming multiple calls: When another call comes in while having an active call, the phone will
produce a Call Waiting tone (stutter tone). Next available lines will flash red. Answer the incoming call by
pressing its corresponding LINE button. The current active call will be placed on hold.
Do Not Disturb
1. Press the “DND” or “MUTE” button if you do not want to take a call. This will send the caller
directly to voicemail.
2. Press the “DND” or “MUTE” button to set phone to ‘do not disturb’ (icon will be on the screen).
The phone will not ring and send caller directly to voicemail. (see note above)

PHONE FUNCTIONS DURING A PHONE CALL
Call Waiting/ Call Hold
1. Hold: Place a call on ‘hold’ by pressing the “HOLD” button.
2. Resume: Resume call by pressing the corresponding blinking LINE.
3. Multiple Calls: Automatically place ACTIVE call on ‘HOLD’ by selecting another available LINE
to place or receive another call. Call Waiting tone (stutter tone) audible when line is in use.
Mute/Delete
1. Press the MUTE button to enable/disable muting the microphone.
2. The “Line Status Indicator” will show “LINEx: TALKING” or “LINEx: MUTE” to indicate whether
the microphone is muted.
NOTE: Pressing MUTE button for an incoming call will reject the call. MUTE button also functions as
delete key when user wish to delete the last entered digit.
Call Transfer
1. Blind Transfer: While on a call, press “TRANSFER” button, then dial the number to which you’d like to
Transfer the call then press the “SEND” button to complete transfer of active call.
2. Attended (or Supervised) Transfer: While on a call, press “LINEx” button (automatically places the ACTIVE
LINE on HOLD) to call the number to which you’d like to Transfer the call. Once the call is established, press
the “TRANSFER” key followed by the line that is on HOLD to transfer the call.
Conference Call
1. While on a call, press “LINEx” button (automatically places the ACTIVE LINE on HOLD) to call the next party in
your conference. Once the next call is established, press the “CONF” key followed by the line that is on HOLD
that you wish to conference with.
Parking a Call
1. Parking an Active Call on Specific Extension: While on active call, press Transfer, 7+ext OR Transfer +
Park Extension Key (located on the right hand side of the phone). This places call on hold at specific
extension that is currently on another line. A red lamp indicator will notify end user of the Line in Park. The
end user then has the option to Accept or Deny the call.
2. Parking an Active Call in Group Extension: While on an active call, press Transfer. 7+1720 OR Transfer +
the Group Extension key (located on the right hand side of your phone). This will place the call in a General
Park status and the call will then be available for any user to accept when ready.
Voice Messages (Message Waiting Indicator)
A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Press the MSG button to
retrieve the message. An IVR will prompt the user through the process of message retrieval. Press a
specific LINE to retrieve messages for a specific line account. You may also dial *97 to log into the voicemail system.
NOTE:
• Each line has a separate voicemail account. Each account requires a voicemail portal number to
be configured in the “voicemail user id” field.
• To check which line account has a message 1) press the message button (this always checks the
primary account), 2) check each line for stutter tone or 3) check missed calls using the menu.

Busy Lamp Field
The Multi Purpose Key buttons can be configured for Busy Lamp Field function with a specified account.
When BLF is configured on one of the multi-functional buttons, the Speed Dial function will work when
that line is not in use. Call Pick Up is supported when user presses a flashing BLF key.
CALL FEATURES
The GXP supports traditional and advanced telephony features including caller ID, caller ID w/name, call
forward/transfer/park/hold as well as intercom/paging and BLF.
Automated Attendant / IVR Provisioning
The Automated menus are used to answer incoming calls when your staff is busy, unavailable or when your business is
closed. During normal business hours you may choose to have your calls answered first by the AA/IVR or choose to have
them ring to 1 or multiple telephones before routing callers to the automated menu system. Outside of normal business
hours callers will be greeted immediately by the Night Menu where they can be given dialing options that is customizable
to fit your business’ needs. These dialing options may include routing to internal extensions, voicemail boxes, or any
external destination of choice.
There may also be built in “Hidden” options for each AA/IVR menu that will be used for your staff to administer things such
as changing the Day and Night Greetings. It is normally a good idea to share these hidden dialing options with those who
will be administering to your phone system but do not advertise these options to the general public.
Day Menu
Dial Code Description
0-9 Custom Destination of choice
*29xxx Record IVR Day Greeting
*29xxx Record IVR Night Greeting
*29xxx Record IVR Temp Greeting
2663(CONF) Log into Conference Bridge
Nig t Menu
Dial Code Description
0-9 Custom Destination of choice
*29xxx Record IVR Day Greeting
*29xxx Record IVR Night Greeting
*29xxx Record IVR Temp Greeting
2663(CONF) Log into Conference Bridge
Directory List Menu
Dial Code Description
1 Staff Member 1
2 Staff Member 2
3 Staff Member 1 Etc ……….

Conference Bridge
The AXECOM Conference Bridge Service offers on demand dial in conferencing that is available for your staff and clients
24/7. The conference bridge can be accessed from the Auto Attendant/IVR Menu system or by dialing it directly using an
internal extension. Once you are connected to the conference bridge you will be prompted for a pin number. There are
two types of pin numbers, Participant pins and Leader pins. Note: a conference will not begin until the Leader has joined,
therefore all Participants who join the conference before the Leader arrives will be placed “on hold” listening to music
while waiting for the Leader to join.
* Please ask your AXECOM representative for Participant and Leader Pin numbers.
** This Conference Bridge Service is subject to additional charges.