Yeastar Technology TG Series User manual

Configuring the Yeastar
TG200 Device for
TopView® Voice Notification
Updated July 8, 2021
View the latest version of this document:
If this document is available through your TopView installation or was previously downloaded you can
view the latest version here.
Recent updates:
•July 8, 2021
oBlacklist information and firewall rule to allow local IPs
oUpdated recommended codecs
•June 21, 2021
oRedundancy information added for single TG device or multiple TG devices
•June 17, 2021
oFirst release of document

Contents
What is the Yeastar TG Series?.....................................................................................................................4
Yeastar TG200 User manual......................................................................................................................4
TG 200/400/800/1600 ..............................................................................................................................4
Get the 4G/LTE device ..............................................................................................................................5
SIM Card........................................................................................................................................................5
Initial connection ..........................................................................................................................................6
Using this document .....................................................................................................................................7
Icons..........................................................................................................................................................7
Warning: Apply button .............................................................................................................................7
Change the IP address of the TG200.............................................................................................................8
Add firewall rule for TopView machine ........................................................................................................9
Date and Time.............................................................................................................................................11
Firmware.....................................................................................................................................................12
Insert SIM card into slot 1...........................................................................................................................13
Enable VoLTE (optional)..........................................................................................................................13
Make sure that Trunk1 SIM is enabled for outgoing calls ......................................................................13
Mobile Trunk(s) for cellular ........................................................................................................................14
Multiple SIM cards..................................................................................................................................14
Account/VOIP Trunk ...................................................................................................................................15
Route (IP to Mobile)....................................................................................................................................16
Make a test call from TopView ...................................................................................................................17
REBOOT.......................................................................................................................................................17
Yeastar TG200 Redundancy........................................................................................................................18
Single device redundancy .......................................................................................................................18
Multiple device redundancy ...................................................................................................................19
Technical topics –TG Series........................................................................................................................21
Unable to connect after previous successful connection.......................................................................21
Increase the call volume .........................................................................................................................21
Call Connected state...............................................................................................................................22
Automatic, periodic reboots ...................................................................................................................22
Manual reboot of one SIM/cellular radio...............................................................................................22
DTMF detection ......................................................................................................................................23

Cellular signal......................................................................................................................................23
DTMF mode.........................................................................................................................................23
Turn off keypress sounds –Mobile device .........................................................................................23
Turn on/off VoLTE on mobile phone ..................................................................................................23
Try a specific VOIP Codec....................................................................................................................24
Yearstar DMTF resources....................................................................................................................24

What is the Yeastar TG Series?
The Yearstar TG Series is a VOIP GSM Gateway capable of making cellular phone calls and
sending/receiving SMS/text messages. The device includes a VOIP/SIP Server to allow VOIP/SIP clients
(like TopView) to make phone calls over a cellular network.
The TG device has one or more cellular radios, each one tied to a SIM card slot on the device. Once an
active GSM SIM card is inserted into a SIM card slot, the user can configure the device to allow TopView
users to make phone calls from TopView over a cellular network.
We are currently working on implementing the Yeastar SMS API which will allow TopView to also use this
device for sending/receiving SMS/text messages. This will be available in a future release of TopView.
Yeastar TG200 User manual
https://www.yeastar.com/download/Yeastar_TG_Series_User_Manual_en.pdf
TG 200/400/800/1600
The TG series devices can support from 2 to 16 SIM cards. The features of the devices are the same. This
document refers to the TG200 device which is the one used for testing.
We do not recommend and have not tested the TG100 device because it does not support 4G LTE.

Get the 4G/LTE device
The TG200 device has a few models. Older models may not work with the latest 4G LTE carriers.
There is a module/radio in the device that will tell you what is supported (2G/3G/4G) but unfortunately
this information is only available through a terminal session to the device (Yeastar support can assist).
The 4G/LTE device is officially model “TG200L” and the description should state that it supports
3G/4G/LTE. If the description does not say “supports LTE” then you should assume that it does not.
Where to buy (last updated June 2021)
•Streakwave
Yeastar TG400L TG-Series 4G-LTE Gateway 4 Channels (streakwave.com)
oContact: Steve Turner | Business Development Manager –Voice and Video Solutions
[e-mail]
TF: 888.604.5234 |P: 408.213.7308
•Neobits
https://www.neobits.com/yeastar_tg200l_yeastar_tg200l_tg_series_4g_lte_p14654652.html
•VOIP Supply
https://www.voipsupply.com
oContact: Mary Cheney
[e-mail]
([phone]
Yeastar Sales Manager for NA
•Ivy Peng | Sales Account Manager
Xiamen Yeastar Information Technology Co., Ltd.
Website: www.yeastar.com
Email: [e-mail] Skype ID: [phone]
Tel:[phone] US Support: 972-914-4899
SIM Card
This is a GSM device and requires a GSM SIM card with cellular calling enabled on the cellular account. In
the United States this includes AT&T and T-Mobile plus resellers of AT&T and T-Mobile.
We’ve successful used SIMs from both AT&T and T-Mobile resellers but we recommend using a SIM
from the primary GSM carriers.

Initial connection
The default IP address of the TG200 is 192.169.5.150.
If you connect your computer/laptop ethernet cable to the device, you should be able to connect to the
device if you configure your network adapter IP address as 192.169.5.100 /255.255.255.0
•Power up the TG200 device
•Connect a network cable from laptop/computer directly to the TG200
•Device IP is 192.169.5.150
oSet laptop to 192.168.5.100, 255.255.255.0
oCMD: ping 192.168.5.150 (success)
•Log in with user=admin, pw=password

Using this document
Icons
This manual refers to locations in the Web UI as
X > Y > Z
where X is the name of one of the icons in the upper right of the Web UI
Warning: Apply button
As you make changes in the Web UI you will frequently see a [Save] button. This saves your settings but
does not apply these changes to the device until you click [Apply settings] at the top of the web page.
Remember to look for the Apply Changes button after settings are saved.

Change the IP address of the TG200
•Our test network is 192.168.1.X with Gateway/DNS as 192.168.1.1
oWe set the IP address of the TG 200 to 192.168.1.238
•System > Network Preferences > Network settings
oLeave as “Static IP Address”
oEnter your static IP address for the device
oEnter gateway and DNS Server for your network
•Save (Device prompts to reboot)
•Plug the TG200 into your company switch/LAN
•Put your computer back on the company LAN
•You should be able to log into the device using the static IP address assigned

Add firewall rule for TopView machine
The TopView machine may frequently connect to the TG200 device. The TG200 firewall may add the
TopView machine to a blacklist due to these connection attempts. Therefore, you should add a firewall
rule to always allow connections from TopView.
System > Security Center > Firewall Rules
If you suspect that the TopView machine has been blacklisted see “Unable to connect after previous
successful connection”

Click [Add Rule] to add a new rule
•Enter a Name and Description
•Protocol: BOTH
•Port: 1 : 65535
•IP: allow access from all local IPs : A.B.C.0 / 255.255.255.0
oExample: our TG200 IP address is 192.168.1.238 so we entered
192.168.1.0 / 255.255.255.0
•MAC Address: this field is optional, leave empty
•Action: Accept
•Save

Date and Time
System > System Preferences > Date and time
•Set time zone
•Set daylight savings time: Automatic
•Enable automatic time sync
oThis requires that you set the correct DNS/Gateway in the network settings
•Save/Apply Changes/[Reboot Now]

Firmware
Check current firmware version
Status > System Status > System Info
•Check the latest version of the firmware
https://www.yeastar.com/firmware-download/
•Right-click the BIN button and copy the address
Update firmware:
•System > System Preferences > Firmware update
•Select HTTP
•Paste the url to the BIN
oYou may need to remove HTTPS:// from the url
Example:
▪Was: https://image.yeastar.com/Yeastardownload/91.3.0.21.bin
▪Entered: image.yeastar.com/Yeastardownload/91.3.0.21.bin
•Upgrade the firmware
You can also upgrade the firmware via TFTP. Additional information on upgrading through TFTP is
available from Yeastar support:
https://support.yeastar.com/hc/en-us/articles/217745237-How-to-Do-Firmware-Update

Insert SIM card into slot 1
The red light next to the SIM slot will be solid once it has registered the SIM with the cellular carrier.
•Status > System Status > Trunk Status
•Verify signal and carrier
•Verify that the connection is 4G/LTE
oHover your mouse over “Trunk1” to see details
oIf the connection is not 4G/LTE, the call quality may not be as good and you may lose
support for the SIM if/when the carrier no longer supports 2G/3G
•If a PIN required for the SIM
oClick Trunk1
oAdvanced settings > Pin code
•Note: “Trunk1” is the name of VOIP Trunk for the first SIM card slot.
Enable VoLTE (optional)
Voice calls on your mobile phone can use a traditional voice network or the cellular carrier’s LTE
network (Voice over LTE). VoLTE will provide superior call quality as long as your LTE signal is strong.
Gateway > Mobile list > Mobile list
Click the edit pencil for Trunk1
•Advanced settings > Enable VoLTE
Make sure that Trunk1 SIM is enabled for outgoing calls
Gateway > Mobile list > Mobile list

Mobile Trunk(s) for cellular
Gateway > Mobile list > Mobile list
A Mobile Trunk is a single SIM trunk (SIM1 or SIM2).
If you only have a single SIM card, only a single outgoing call can occur at a time.
Multiple SIM cards
If you have multiple SIM cards in the TG200, you can create a Mobile Group –a single name that
represents multiple SIMS. Outgoing calls from TopView can then use the first available SIM when
attempting to make a call.
Gateway > Mobile List > Mobile Group
Create a single name and add both Trunk1 and Trunk 2

Account/VOIP Trunk
An account is a SIP extension that can be used by TopView to connect to the TG200 to make outgoing
calls.
In the TG200 they call these extensions “VOIP Trunks” of type “Account”
Gateway > VOIP settings > VOIP Trunk
The TG200 has 2 default accounts named Account1 and Account2
You can use either of these accounts/extensions from TopView or you can create a new
account/extension.
Here are the details of the default Account1
In TopView you will use the listed account (20001 above) for the SIP user and auth name, and the
password as the SIP password. Note: do not use “Account1” as the user or auth name in TopView.

Route (IP to Mobile)
The route is used to route the account/extension (TopView via IP connection) to the SIM or SIMs to use
for a phone call.
Gateway > Routes Settings > IP to Mobile
The route connects the IP client (TopView) to the cellular trunk for the SIM
A default route should exist to route Account1 to Trunk1 (SIM slot 1)
If you created a mobile group for multiple SIMs, you can assign the group to the route for Account1

Make a test call from TopView
Run the TopView Configurator. Select “Voice Notification” from the left menu then [Configure]
•SIP Server host/IP: the static IP address assigned to the TG200
•User name and Authorization name: the account/extension number
•Password: the account/extension password
•Registration required: Yes
REBOOT
We recommend rebooting the device once configured
•System > System preferences > Reset and reboot
•[Reboot] button

Yeastar TG200 Redundancy
TopView supports redundancy for VOIP/SIP allowing the user to specify a primary and failover SIP Server
or extension.
Single device redundancy
Single device redundancy allows the user to configure a single TG200 device that will failover to a
second SIM card if the primary SIM card is unable to make calls.
Example: cellular account for SIM1 is no longer active because the account was not renewed. TopView
will make calls on SIM2 if calls on SIM1 fail.
Configure two accounts in the TG200, each one tied to a single SIM card.
•Gateway > Mobile List > Mobile List
oTrunk for each SIM (e.g., Trunk1 and Trunk2)
•Gateway > VOIP Settings > VOIP Trunk
oTwo accounts/extensions (e.g., Account1/20001, Account2/20002)
•Gateway > Route Settings > IP to Mobile
Route each account/extension to a SIM
oAccount1/20001 route to Trunk1/SIM1
oAccount2/20002 route to Trunk2/SIM2
TopView Voice Notification redundancy configuration: use the same SIP Server but different
accounts/extensions for Primary and Backup SIP Servers.

Multiple device redundancy
Multiple device redundancy allows the user to configure two TG200 devices. TopView will failover to the
second device if the primary device is unable to make calls.
Configure the two TG200 devices
•Single SIM
oGateway > Mobile List > Mobile List
oTrunk for SIM1 (e.g., Trunk1)
•Multiple SIMs
oGateway > Mobile List > Mobile Group
oCreate a Mobile Group for the multiple SIMS
•Gateway > VOIP Settings > VOIP Trunk
oOne account/extension (e.g., Account1/20001)
•Gateway > Route Settings > IP to Mobile
Route each account/extension to a SIM/SIMs
oSingle SIM: Account1/20001 route to Trunk1/SIM1
oMultiple SIMS: Account1/20001 route to the created Mobile Group (SIM1/SIM2)
TopView Voice Notification redundancy configuration should use the each TG200/SIP Server and the
associated account/extension.