Axis M7104 User manual

AXISM7104VideoEncoder
UserManual

AXISM7104VideoEncoder
TableofContents
Getstarted................................................3
Findthedeviceonthenetwork....................................3
Accessthedevice...............................................3
Webpageoverview..............................................5
Additionalsettings..........................................7
Adjusttheimage................................................7
Adjustthecameraview(PTZ......................................9
Viewandrecordvideo............................................10
Setuprulesandalerts...........................................11
Learnmore................................................14
Imagequality...................................................14
Pan,tilt,andzoom(PTZ..........................................14
Streamingandstorage...........................................14
Applications....................................................15
Troubleshooting............................................16
Resettofactorydefaultsettings...................................16
Firmwareoptions...............................................16
Checkthecurrentrmware.......................................16
Upgradethermware............................................16
Technicalissues,cluesandsolutions................................17
Performanceconsiderations.......................................19
Needmorehelp?................................................19
Specications..............................................20
Productoverview................................................20
LEDindicators..................................................20
SDcardslot....................................................21
Buttons.......................................................21
Connectors....................................................21
2

AXISM7104VideoEncoder
Getstarted
Getstarted
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
macOS®recommendedx
Otheroperatingsystemsxx
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage3.
3.Theliveviewpageopensinyourbrowser.
Verifythtnoonehstmperedwiththermwre
TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage6.
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstallthedevice.
Setnewpsswordfortherootccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
3

AXISM7104VideoEncoder
Getstarted
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t0098905
Supporttip:Passwordsecurityconrmationcheck
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
Securepsswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
4

AXISM7104VideoEncoder
Getstarted
Webpgeoverview
Liveviewcontrolbar
2Liveview
3Productname
4Userinformation,colorthemes,andhelp
5Videocontrolbar
6Settingstoggle
5

AXISM7104VideoEncoder
Getstarted
7Settingstabs
6

AXISM7104VideoEncoder
Additionalsettings
Additionalsettings
Adjusttheimge
Thissectionincludesinstructionsabouthowtocongureyourdevice.Ifyouwanttolearnmoreabouthowcertainfeatures
function,gotoLearnmoreonpage4.
Levelthecmer
Toadjusttheviewinrelationtoareferenceareaoranobject,usethelevelingguideincombinationwithamechanicaladjustment
ofthecamera.
1.GotoSettings>System>Orientationandclick.
2.Adjustthecameramechanicallyuntilthepositionofthereferenceareaortheobjectisalignedwiththelevelingguide.
Monitorlongndnrrowres
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.
1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’thaveautomaticrotationoftheview,logintothewebpageandgotoSettings>System>Orientation.
3.Click.
4.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format.
Hideprtsoftheimgewithprivcymsks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
7

AXISM7104VideoEncoder
Additionalsettings
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t006902
Howtocreateaprivacymask
1.GotoSettings>Privacymask.
2.Clickew.
3.Adjustthesize,color,andnameoftheprivacymaskaccordingtoyourneeds.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t006902
Howtochangetheappearanceofthemask
Shownimgeoverly
Youcanaddanimageasanoverlayinthevideostream.
1.GotoSettings>Overlay.
2.ClickImagelist.
3.UploadanimageandclickDone.
4.ClickCreateoverlay.
5.SelectImageandclickCreate.
6.Selecttheimagefromthedrop-downlist.
7.Topositiontheimageoverlay,chooseCustomoroneofthepresets.
8.ClickCreate.
Showtextoverlyinthevideostremwhenthedevicedetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion.
8

AXISM7104VideoEncoder
Additionalsettings
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t003832
Howtoshowtextoverlaywhenthecameradetectsmotion
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Overlay.
5.SelectCreateoverlayandselectTextoverlay.
6.Enter#Dinthetexteld.
7.Choosetextsizeandappearance.
8.Topositionthetextoverlay,chooseCustomoroneofthepresets.
Createarule:
9.GotoSystem>Events>Rulesandaddarule.
10.Typeanamefortherule.
11.Inthelistofconditions,selectAXISVideoMotionDetection.
12.Inthelistofactions,selectUseoverlaytext.
13.Selectaviewarea.
14.Type“Motiondetected”.
15.Settheduration.
16.ClickSave.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
Adjustthecmerview(PTZ)
Tolearnmoreaboutdifferentpan,tilt,andzoomsettings,seePan,tilt,andzoom(PTZ)onpage4.
InstllthePTZdriver
Thisproductsupportsseveraldevices.Foracompletelistofsupporteddevices,seeaxis.com
1.Gotothecamera’swebpage.
9

AXISM7104VideoEncoder
Additionalsettings
2.Intheinstallationwizard,gotoSelectaPTZmodeandselectPTZdriverfromthedrop-downlist.
3.Onceyou’veaccessedtheliveview,gotoSettings>System>Accessories.
4.Selectoneofthefollowingactions:
4.1IfthePTZdriverisnotuploaded,selectUploaddriver.
4.2IfthePTZdriverisuploaded,gotoSelectdrivertouseandselectPTZdriverfromthedrop-downlist.
5.Selectavideochannel.
6.EntertheDeviceidandselectDevicetypefromthedropdown-list.Todecidewhichdevicetypetouse,seethe
documentationsuppliedwiththePTZdriver.
7.GotothePTZtabandcheckthatthePTZsettingsareavailable.
Cretegurdtourwithpresetpositions
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.
1.GotoSettings>PTZ>Guardtours.
2.Click+.
3.Toedittheguardtour’sproperties,click.
4.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
5.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
6.ClickDone.
7.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
8.ClickDonetoexittheguardtoursettings.
9.Toscheduletheguardtour,gotoSystem>Events.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t057
Viewndrecordvideo
Thissectionincludesinstructionsabouthowtocongureyourdevice.Tolearnmoreabouthowstreamingandstorageworks,goto
Streamingandstorageonpage4.
10

AXISM7104VideoEncoder
Additionalsettings
Reducebndwidthndstorge
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
Note
ThezipstreamsettingsareusedforbothH.264andH.265.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Note
WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.
Setupnetworkstorge
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSettings>System>Storage.
2.ClickSetupunderetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Recordndwtchvideo
Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage,orhaveanSDcardinstalled.
Recordvideo
1.Gototheliveview.
2.Tostartarecording,clickRecord.Clickagaintostoptherecording.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Setuprulesndlerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecording.
11

AXISM7104VideoEncoder
Additionalsettings
Triggernction
1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthedevicewillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,youhavetorestarttheruleforthechangestotakeeffect.
Recordvideowhenthecmerdetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t00669
Howtorecordavideostreamwhenthecameradetectsmotion
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe
usermanualforAXISVideoMotionDetection4.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSave.
12

AXISM7104VideoEncoder
Additionalsettings
Sendnemilutomticllyifsomeonesprypintsthelens
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t006687
Howtosendanemailnoticationifsomeonespraypaintthelens
1.GotoSettings>System>Detectors.
2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.
3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
Createarule:
1.GotoSettings>System>Events>Rulesandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,selectTampering.
4.Inthelistofactions,selectSendnoticationtoemail.
5.SelectarecipientfromthelistorgotoRecipientstocreateanewrecipient.
Tocreateanewrecipient,click.Tocopyanexistingrecipient,click.
6.Typeasubjectandamessagefortheemail.
7.ClickSave.
13

AXISM7104VideoEncoder
Learnore
Learnore
Imgequlity
Privcymsks
Aprivacymaskisauser-denedareathatcoversapartofthemonitoredarea.Inthevideostream,privacymasksappeareitheras
blocksofsolidcolororwithamosaicpattern.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(APItoturnofftheprivacymasks.
Important
Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.
Overlys
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Pn,tilt,ndzoom(PTZ)
Gurdtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsersviewingthe
images.
Note
Thepausebetweensuccessiveguardtoursisatleast10minutes,andthexedminimumviewingtimeis10seconds.
Stremingndstorge
Videocompressionformts
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSCor25(PALframespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
14

AXISM7104VideoEncoder
Learnore
H.265orMPEG-HPart2/HEVC
Note
H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
HowdoImge,Strem,ndStremprolesettingsreltetoechother?
TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.
TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.
TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.
Applictions
AXISCameraApplicationPlatform(ACAPisanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t000688
Howtodownloadandinstallanapplication
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t000688
Howtoactivateanapplicationlicencecodeonadevice
15

AXISM7104VideoEncoder
Troubleshooting
Troubleshooting
Resettofctorydefultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage20.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Firmwreoptions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTStracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.
Checkthecurrentrmwre
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgrdethermwre
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmwarealthoughthisisnotguaranteedbyAxisCommunicationsAB.
16

AXISM7104VideoEncoder
Troubleshooting
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/4524#t0095327
Howtoupgradethermware
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
Techniclissues,cluesndsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
17

AXISM7104VideoEncoder
Troubleshooting
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice:
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPSisusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage6.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured.
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLivevaluemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage9.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
Can'tselectH.265encoding
inliveview
WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication
supportingH.265decoding.
18

AXISM7104VideoEncoder
Troubleshooting
Performnceconsidertions
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compressionbydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
Needmorehelp?
Usefullinks
•HowtoassignanIPaddressandaccessyourdevice
Contctsupport
Contactsupportataxis.com/support.
19

AXISM7104VideoEncoder
Specifications
Specifications
Productoverview
Networkconnector(PoE)
2Powerconnector
3Controlbutton
4SDcardslot(microSD)
5RS-485/RS-422connector
64xBNCconnectors
LEDindictors
StatusLEDIndication
GreenSteadygreenfornormaloperation.
AmberSteadyduringstartupandwhenrestoringsettings.
RedSlowashforfailedupgrade.
etworkLEDIndication
GreenSteadyforconnectiontoa1Gbit/snetwork.Flashesfornetworkactivity.
20