Axis P7304 User manual

AXISP7304VideoEncoder
UserManual

AXISP7304VideoEncoder
TableofContents
Getstarted................................................3
Findthedeviceonthenetwork....................................3
Accessthedevice...............................................3
Webpageoverview..............................................4
Setup.....................................................6
Adjusttheimage................................................6
Adjustthecameraview(PTZ......................................8
Viewandrecordvideo............................................9
Setuprulesandalerts...........................................10
Addaudio.....................................................13
Learnmore................................................14
Imagequality...................................................14
Pan,tilt,andzoom(PTZ..........................................14
Streamingandstorage...........................................14
Applications....................................................15
Troubleshooting............................................16
Resettofactorydefaultsettings...................................16
Firmwareoptions...............................................16
Checkthecurrentrmware.......................................16
Upgradethermware............................................17
Technicalissues,cluesandsolutions................................17
Performanceconsiderations.......................................18
Needmorehelp?................................................19
Specications..............................................20
Productoverview................................................20
LEDindicators..................................................20
SDcardslot....................................................21
Buttons.......................................................21
Connectors....................................................21
2

AXISP7304VideoEncoder
Getstarted
Getstarted
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
OSX®recommendedx
Otheroperatingsystemsxx
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(OSX,gotoSafari,clickonBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See
Setasecurepasswordfortherootaccountonpage3.
3.Theliveviewpageopensinyourbrowser.
Verifythtnoonehstmperedwiththermwre
TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage6
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstallthedevice.
Setsecurepsswordfortherootccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
3

AXISP7304VideoEncoder
Getstarted
Securepsswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Webpgeoverview
Liveviewcontrolbar
2Liveview
3Productname
4Userinformation,colorthemes,andhelp
5Videocontrolbar
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AXISP7304VideoEncoder
Getstarted
6Settingstoggle
7Settingstabs
5

AXISP7304VideoEncoder
Setup
Setup
Adjusttheimge
Tolearnmoreaboutdifferentimagesettings,seeImagequalityonpage4.
Levelthecmer
Toadjusttheviewinrelationtoareferenceareaorobject,usethelevelingguideincombinationwithamechanicaladjustment
ofthecamera.
1.GotoSettings>System>Orientationandclick.
2.Adjustthecameramechanicallyuntilthepositionofthereferenceareaorobject,isalignedwiththelevelingguide.
Hndlesceneswithstrongbcklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDRmakesbothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image>Widedynamicrange.
2.Ifrequired,turnonWDR.
3.UsetheLocalcontrastslidertoadjusttheamountofWDR.
ImagewithoutWDR.
ImagewithWDR.
Note
WDRmaycauseartifactsintheimage.
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AXISP7304VideoEncoder
Setup
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr
Monitorlongndnrrowres
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.
1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’trotatetheviewautomatically,logintothewebpageandgotoSettings>System>Orientation.
3.Click.
4.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format
Hideprtsoftheimgewithprivcymsks
Createaprivacymasktohideapartoftheimage:
1.GotoSettings>Priacymask.
2.ClickNew.
Shownimgeoverly
Toaddanimageasanoverlayinthevideostream:
1.GotoSettings>Oerlay.
2.ClickImagelist.
3.UploadanimageandclickDone.
4.ClickCreateoerlay.
5.SelectImageandclickCreate.
6.Selecttheimagefromthedrop-downlist.
7.Topositiontheimageoverlay,chooseCustomoroneofthepresets.
8.ClickCreate.
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AXISP7304VideoEncoder
Setup
Showtextoverlyinthevideostremwhenthedevicedetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Oerlay.
5.SelectCreateoerlayandselectTextoverlay.
6.Enter#Dinthetexteld.
7.Choosetextsizeandappearance.
8.Topositionthetextoverlay,chooseCustomoroneofthepresets.
Createarule:
9.GotoSystem>Eents>Rulesandaddarule.
10.Typeanamefortherule.
11.Inthelistofconditions,selectAXISVideoMotionDetection.
12.Inthelistofactions,selectUseoerlaytext.
13.Selectaviewarea.
14.Type“Motiondetected”.
15.Settheduration.
16.ClickSae.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
Adjustthecmerview(PTZ)
Tolearnmoreaboutdifferentpan,tilt,andzoomsettings,seePan,tilt,andzoom(PTZ)onpage4.
InstllthePTZdriver
Thisproductsupportsseveraldevices.Foracompletelistofsupporteddevices,seeaxis.com
1.Gotothecamera’swebpage.
2.Intheinstallationwizard,gotoSelectaPTZmodeandselectPTZdrierfromthedrop-downlist.
3.Onceyou’veaccessedtheliveview,gotoSettings>System>Accessories.
4.Selectoneofthefollowingactions:
4.1IfthePTZdriverisnotuploaded,selectUploaddrier.
4.2IfthePTZdriverisuploaded,gotoSelectdriertouseandselectPTZdriverfromthedrop-downlist.
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AXISP7304VideoEncoder
Setup
5.Selectavideochannel.
6.EntertheDeiceidandselectDeicetypefromthedropdown-list.Todecidewhichdevicetypetouse,seethe
documentationsuppliedwiththePTZdriver.
7.GotothePTZtabandcheckthatthePTZsettingsareavailable.
Cretegurdtourwithpresetpositions
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.
1.GotoSettings>PTZ>Guardtours
2.Click+.
3.SelectPresetposition.
4.Toedittheguardtour’sproperties,click
5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
7.ClickDone.
8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
9.ClickDonetoexittheguardtoursettings.
10.Toscheduletheguardtour,gotoSystem>Eents.
Viewndrecordvideo
Tolearnmoreaboutsettingsforviewingandrecordingvideo,seeStreamingandstorageonpage4.
Reducebndwidthndstorge
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
Note
ThezipstreamsettingsareusedforbothH.264andH.265.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Note
WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.
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AXISP7304VideoEncoder
Setup
Setupnetworkstorge
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Recordndwtchvideo
Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage0,orhaveanSDcardinstalled.
1.Gotothecamera’sliveview.
2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.
Towatchyourrecording:
1.ClickonStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Setuprulesndlerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.
Triggernction
1.GotoSettings>System>Eentstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.
Recordvideowhenthecmerdetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
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AXISP7304VideoEncoder
Setup
Createarule:
1.GotoSettings>System>Eentsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).
4.Inthelistofactions,underRecordings,selectRecordideowhiletheruleisactie.
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSae.
Recordvideowhenthecmerdetectsloudnoises
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.
Turnonaudio:
1.Setupthestreamproletoincludeaudio,seeAddaudiotoyourrecordingonpage3.
Turnonaudiodetection:
1.GotoSettings>System>Detectors>Audiodetection.
2.Adjustthealarmlevelaccordingtoyourneeds.
Createarule:
1.GotoSettings>System>Eentsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underAudio,selectAudioDetection.
4.Inthelistofactions,underRecordings,selectRecordideo.
5.Selectthestreamprolewhereaudiohasbeenturnedon.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSae.
Useudiotodeterintruders
Thisexampleexplainshowtoconnectaspeakertothecameraandsetituptoplayawarningmessagewhenthecameradetects
motioninarestrictedarea.
Requiredhardware
•Activespeakerwithbuilt-inamplierandconnectingwires
11

AXISP7304VideoEncoder
Setup
NO NO
NOTICE TICE TICE
Makesurethecameraisdisconnectedfrompowerbeforemakingtheconnections.Reconnecttopowerafterconnectingthe
wires.
Addaudiocliptothecamera
1.GotoSettings>Audio>Outputandclicktoaddyouraudioclip.
2.ClickAdd.
3.SelectUploadunderAddAudioClipOptions.
4.BrowsetolocatetheaudioclipandclickUpload.
Totriggerthecameratoplaytheaudioclipwhenitdetectsmotion,createaruleinthecamera’swebpage.
Providevisulindictionofnongoingevent
YouhavetheoptiontoconnecttheAXISI/OIndicationLEDtoyournetworkcamera.ThisLEDcanbeconguredtoturnonwhenever
certaineventsoccurinthecamera.Forexample,toletpeopleknowthatvideorecordingisinprogress.
Requiredhardware
•AXISI/OIndicationLED
•AnAxisnetworkvideocamera
Note
ForinstructionsonhowtoconnecttheAXISI/OIndicationLED,seetheinstallationguideprovidedwiththeproduct.
ThefollowingexampleshowshowtocongurearulethatturnsontheAXISI/OIndicationLEDtoindicatethatcameraisrecording.
1.GotoSettings>System>I/OPorts.
2.FortheportthatyouconnectedtheAXISI/OIndicationLEDto,setthedirectiontoOutput,andsetthenormalstateto
Opencircuit(NO).
3.GotoSettings>System>Eents.
4.Createanewrule.
5.SelecttheConditionthatmustbemettotriggerthecameratostartrecording.Itcan,forexample,beatimescheduleor
motiondetection.
6.Inthelistofactions,selectRecordideo.Selectastreamproleorcreateanew.AlsosetthePrebufferandPostbuffer
asrequired.
7.Savetherule.
8.CreateasecondruleandselectthesameConditionasintherstrule.
9.Inthelistofactions,selectToggleI/Owhiletheruleisactie,andthenselecttheporttheAXISI/OIndicationLEDis
connectedto.SetthestatetoActie.
11.Savetherule.
OtherscenarioswhereAXISI/OIndicationLEDcanbeusedareforexample:
•ConguretheLEDtoturnonwhenthecamerastarts,toindicatethepresenceofthecamera.SelectSystemreadyas
acondition.
12

AXISP7304VideoEncoder
Setup
•ConguretheLEDtoturnonwhenlivestreamisactivetoindicatethatapersonoraprogramisaccessingastreamfrom
thecamera.SelectLiestreamaccessedasacondition.
Sendnemilutomticllyifsomeonesprypintsthelens
1.GotoSystem>Detectors.
2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.
3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
Createarule:
1.GotoEents>Rulesandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,selectTampering.
4.Inthelistofactions,selectSendnoticationtoemailandthenselectarecipientfromthelist.GotoRecipients
tocreateanewrecipient.
5.Typeasubjectandamessagefortheemail.
6.ClickSae.
Addudio
Addudiotoyourrecording
Editthestreamprolewhichisusedfortherecording:
1.GotoSettings>StreamandclickStreamproles.
2.SelectthestreamproleandclickAudio.
3.SelectthecheckboxandselectInclude.
4.ClickSae.
5.ClickClose.
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AXISP7304VideoEncoder
earnmore
earnmore
Imgequlity
Privcymsks
Aprivacymaskisauser-denedareathatcoversapartofthemonitoredarea.Inthevideostream,privacymasksappeareitheras
blocksofsolidcolororwithamosaicpattern.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(APItoturnofftheprivacymasks.
Important
Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.
Overlys
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Pn,tilt,ndzoom(PTZ)
Gurdtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsersviewingthe
images.
Note
Thepausebetweensuccessiveguardtoursisatleast10minutes,andthexedminimumviewingtimeis10seconds.
Stremingndstorge
Videocompressionformts
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSCor25(PALframespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
14

AXISP7304VideoEncoder
earnmore
H.265orMPEG-HPart2/HEVC
Note
H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
HowdoImge,Strem,ndStremprolesettingsreltetoechother?
TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.
TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.
TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.
Applictions
AXISCameraApplicationPlatform(ACAPisanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
15

AXISP7304VideoEncoder
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Resettofctorydefultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage20.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Firmwreoptions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTStracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware
Checkthecurrentrmwre
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
16

AXISP7304VideoEncoder
Troubleshooting
Upgrdethermwre
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmwarealthoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager
Techniclissues,cluesndsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice:
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
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AXISP7304VideoEncoder
Troubleshooting
Thedeicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPSisusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage6.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured.
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support
Thedeiceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/products/axis-companion
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLivevaluemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage8.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
Can'tselectH.265encoding
inliveview
WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication
supportingH.265decoding.
Performnceconsidertions
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compressionbydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
18

AXISP7304VideoEncoder
Troubleshooting
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
Needmorehelp?
Usefullinks
•HowtoassignanIPaddressandaccessyourdevice
Contctsupport
Contactsupportataxis.com/support
19

AXISP7304VideoEncoder
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.
Productoverview
Networkconnector(PoE)
2Powerconnector
3Controlbutton
4SDcardslot(microSD)
5RS-485/RS-422connector
6I/Oconnector
74xBNCconnectors
8Audioinput
0Audioinput2
2Audiooutput
LEDindictors
StatusLEDIndication
UnlitConnectionandnormaloperation.
20