AXIST8705VideoDecoder
Troubleshooting
Techicalissues,cluesadsolutios
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxs.com/support
Problesupgradingtherware
FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreiousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.
ProblessettingtheIPaddress
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdeice
DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceie:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeiceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
•Ifyoureceie:Requesttimedout,thismeansthattheIPaddressisaailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeiceonthe
samesubnet
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserersetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdeice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfroabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
See.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPsereraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxs.com/support
Theproductisaccessiblelocallybutnotexternally
RoutercongurationCheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP®.
FirewallprotectionChecktheInternetrewallwithyournetworkadministrator.
9