Axis AXIS M3115-LVE User manual

AXISM31NetworkCameraSeries
AXISM3115-LVENetworkCamera
AXISM3116-LVENetworkCamera
UserManual

AXISM31NetworkCameraSeries
TableofContents
Aboutthismanual..........................................3
Productoverview...........................................4
..............................................................4
Findthedeviceonthenetwork................................5
Browsersupport................................................5
Accessthedevice...........................................6
Setanewpasswordfortherootaccount............................6
Securepasswords...............................................6
Additionalsettings..........................................7
Webpageoverview..............................................7
Imagequalit...................................................9
Privacmasks..................................................12
Overlas.......................................................12
Streamingandstorage...........................................13
Events........................................................17
Applications....................................................18
Troubleshooting............................................19
Firmwareoptions...............................................19
Checkthecurrentrmware.......................................19
Upgradethermware............................................19
Technicalissues,cluesandsolutions................................20
Performanceconsiderations.......................................21
Specications..............................................22
LEDindicators..................................................22
SDcardslot....................................................22
Buttons.......................................................22
Connectors....................................................22
2

AXISM31NetworkCameraSeries
Aboutthismanual
Aboutthismanual
Thisusermanualdescribesseveralproducts.Thismeansoumandinstructionsthataren’tapplicabletoourproduct.
3

AXISM31NetworkCameraSeries
Productoverview
Productoverview
1Partnumber(P/N)&SerialnumberS/N
2NetworkConnector(PoE)
3SDcardslot
4StatusindicatorLED
Controlbutton
6Panlockscrew
7Tiltlockscrew
4

AXISM31NetworkCameraSeries
indthedeviceonthenetwork
indthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilitorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
OSX®recommendedx
Otheroperatingsstemsxx
Ifouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.
5

AXISM31NetworkCameraSeries
Accessthedevice
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfoudonotknowtheIPaddress,useAXISIPUtilitorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifouaccessthedeviceforthersttime,oumustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage6.
3.Theliveviewpageopensinourbrowser.
Setanewpassworfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactordefaultsettings.
1.Tpeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage6.
2.Retpethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
Securepasswors
Important
Axisdevicessendtheinitiallsetpasswordincleartextoverthenetwork.Toprotectourdeviceaftertherstlogin,set
upasecureandencrptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimarprotectionforourdataandservices.Axisdevicesdonotimposeapasswordpolicasthe
mabeusedinvarioustpesofinstallations.
Toprotectourdatawestronglrecommendthatou:
•Useapasswordwithatleast8characters,preferablcreatedbapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceaear.
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AXISM31NetworkCameraSeries
Additionalsettings
Additionalsettings
Webpageoverview
1Liveviewcontrolbar
2Liveview
3Productname
4Userinformation,colorthemes,andhelp
Videocontrolbar
6Settingstoggle
7

AXISM31NetworkCameraSeries
Additionalsettings
7Settingstabs
Neemorehelp?
Youcanaccessthebuilt-inhelpfromthedevice’swebpage.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettings.
8

AXISM31NetworkCameraSeries
Additionalsettings
Imagequality
Selectexposuremoe
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalitfor
specicsurveillancescenes.GotoSettings>Image>xposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
Selectthesamefrequencasthepowerlinefrequenc.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdatime,selectFlicker-reduced.
Selectthesamefrequencasthepowerlinefrequenc.
•Tolockthecurrentexposuresettings,selectHoldcurrent.
BenetfromIRlightinlow-lightconitionsusingnightmoe
Yourcamerausesvisiblelighttodelivercolorimagesduringtheda.Astheavailablelightdiminishes,oucansetthecamerato
automaticallshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.
2.EnableAllowIRilluminationandSynchronizeIRilluminationtousethecamera’sIRlightwhennightmodeisactivated.
Reucenoiseinlow-lightconitions
Toreducenoiseinlow-lightconditions,oucanadjustoneormoreofthefollowingsettings:
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
Reucemotionblurinlow-lightconitions
Toreducemotionblurinlow-lightconditions,oucanadjustoneormoreofthefollowingsettings:
Note
Imagenoisewillincreaseifouincreasethegain.
•Increaseshutterspeedandgain.GotoSettings>Image>xposureandsetMaxshuttertoashortertime,andMaxgain
toahighervalue.
Ifouarestillexperiencingmotionblur,oucantroneofthefollowing:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawafromitratherthansidewas.
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AXISM31NetworkCameraSeries
Additionalsettings
Maximizeetailsinanimage
Important
Ifoumaximizedetailsinanimage,thebitratewillprobablincreaseandoumightgetareducedframerate.
•Makesuretoselectthecapturemodethathasthehighestresolution.
•Setthecompressionaslowaspossible.
•SelectMJPEGstreaming.
•TurnoffZipstreamfunctionalit.
Hanlesceneswithstrongbacklight
Dnamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widednamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image>Widedynamicrange.
2.Ifrequired,turnonWDR.
3.UsetheLocalcontrastslidertoadjusttheamountofWDR.
ImagewithoutWDR.
ImagewithWDR.
Note
WDRmacauseartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
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AXISM31NetworkCameraSeries
Additionalsettings
Monitorlongannarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallwa,road,ortunnel.
1.Dependingonourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’trotatetheviewautomaticall,logintothewebpageandgotoSettings>System>Orientation.
3.Click.
4.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format.
Improvefacialrecognition
Tobetterrecognizethefaceofapersonpassingbthecamera,oucansettheoptimalpixelresolutionwiththecamera’spixel
counter.
1.GotoSettings>System>Orientationandclick.
2.Inthecamera’sliveview,adjustthesizeandplacementoftherectanglearoundtheareaofinterest,forexample,where
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbthesidesof
therectangle.
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AXISM31NetworkCameraSeries
Additionalsettings
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfouenablePTZforaviewarea,oucanpan,tiltandzoomwithinit.Busingviewareasoucanremoveparts
ofthefullview,forexample,thesk.
Whenousetupaviewarea,werecommendoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.
Privacymasks
Aprivacmaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privac
masksappearasblocksofsolidcolor.
You’llseetheprivacmaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacmasks.
Important
Ifouusemultipleprivacmasksitmaaffecttheproduct’sperformance.
Hiepartsoftheimagewithprivacymasks
Youcancreateoneorseveralprivacmaskstohidepartsoftheimage.
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesize,color,andnameoftheprivacmaskaccordingtoourneeds.
Overlays
Overlasaresuperimposedoverthevideostream.Theareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Showatextoverlayinthevieostreamwhentheeviceetectsmotion
Thisexampleexplainshowtodisplathetext“Motiondetected”whenthedevicedetectsmotion:
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadrunning.
3.Makesureouhavesetuptheapplicationaccordingtoourneeds.
Addtheoverlatext:
4.GotoSettings>Overlay.
5.Enter#Dinthetexteld.
6.Choosetextsizeandappearance.
Createarule:
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AXISM31NetworkCameraSeries
Additionalsettings
7.GotoSystem>vents>Rulesandaddarule.
8.Tpeanamefortherule.
9.Inthelistofconditions,selectAXISVideoMotionDetection.
10.Inthelistofactions,selectUseoverlaytext.
11.Selectaviewarea.
12.Tpe“Motiondetected”.
13.Settheduration.
14.ClickSave.
Streaminganstorage
Bitratecontrol
Withbitratecontrol,oucanmanagethebandwidthconsumptionofourvideostream.
Variablebitrate(VBR)
Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivitinthescene.Themoreactivitinthescene,
themorebandwidthouneed.Youareguaranteedconstantimagequalitbutitrequiresstoragemargins.
kbit/s
s
Maximumbitrate(MBR)
Withmaximumbitrate,oucansetatargetbitratetohandlebitratelimitationsinoursstem.Youmaseeadeclineinimage
qualitorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize
imagequalitorframerate.Werecommendthatoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This
givesouamarginforadditionalcomplexitthatneedstobecaptured.
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AXISM31NetworkCameraSeries
Additionalsettings
kbit/s
s
1
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateisautomaticalladjustedoveralongertimescale.Thisissooucanmeetthespeciedtargetand
providethebestvideoqualitbasedonouravailablestorage.Bitrateishigherinsceneswithalotofactivit,comparedtostatic
scenes.Youaremorelikeltogetbetterimagequalitwhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal
storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalitisadjustedtomeetthe
speciedtargetbitrate.Speciftheaveragebitratesettingsinoneofthefollowingwas:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifatargetbitratewithintheaveragebitrateoption.
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AXISM31NetworkCameraSeries
Additionalsettings
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Vieocompressionformats
Decidewhichcompressionmethodtousebasedonourviewingrequirements,andonthepropertiesofournetwork.The
availableoptionsare:
MotionJPG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displaedandupdatedataratesufcienttocreateastreamthatshowsconstantlupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalitandaccesstoeverimage
containedinthestream.
H.264orMPG-4Part10/AVC
Note
H.264isalicensedtechnolog.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactourAxisreseller.
H.264can,withoutcompromisingimagequalit,reducethesizeofadigitalvideolebmorethan80%comparedtotheMotion
JPEGformatandbasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherwa,highervideoqualitcanbeachievedforagivenbitrate.
H.265orMPG-HPart2/HVC
Note
H.265islicensedtechnolog.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactourAxisreseller.
Reucebanwithanstorage
Important
Ifoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalitandselectthedesiredlevel.
15

AXISM31NetworkCameraSeries
Additionalsettings
Note
ThezipstreamsettingsareusedforbothH.264andH.265.
-TurnondnamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondnamicFPS.
Note
WebbrowsersdonotsupportH.265decoding.UseavideomanagementsstemorapplicationsupportingH.265decoding.
Setupnetworkstorage
Tostorerecordingsonthenetwork,ouneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
HowoImage,Stream,anStreamprolesettingsrelatetoeachother?
TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifouchangesomethinginthistab,it
immediatelaffectsallvideostreamsandrecordings.
TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifourequestavideostreamfromtheproductanddon’t
specifforexampleresolution,orframerate.WhenouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenoustartanewstream.
TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifourequestastreamwithoutspecifingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.
Recoranwatchvieo
Torecordvideooumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage16,orhaveanSDcardinstalled.
Recordvideo
1.Gotothecamera’sliveview.
2.Tostartarecording,clickRecord.Clickagaintostoptherecording.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectourrecordinginthelistanditwillplaautomaticall.
16

AXISM31NetworkCameraSeries
Additionalsettings
Events
Setuprulesanalerts
Youcancreaterulestomakeourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlatextwhenitrecords.
Triggeranaction
1.GotoSettings>System>ventstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbmotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifouspecifmorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
Ifoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.
Recorvieowhenthecameraetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadrunning.
3.Makesureouhavesetuptheapplicationaccordingtoourneeds.
Createarule:
1.GotoSettings>System>ventsandaddarule.
2.Tpeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSave.
Senanemailautomaticallyifsomeonespraypaintsthelens
1.GotoSettings>System>Detectors.
2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensisspraed,covered,orrenderedsevereloutoffocus.
3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
Createarule:
17

AXISM31NetworkCameraSeries
Additionalsettings
1.GotoSettings>System>vents>Rulesandaddarule.
2.Tpeanamefortherule.
3.Inthelistofconditions,selectTampering.
4.Inthelistofactions,selectSendnoticationtoemail.
5.SelectarecipientfromthelistorgotoRecipientstocreateanewrecipient.
Tocreateanewrecipient,click.Tocopanexistingrecipient,click.
6.Tpeasubjectandamessagefortheemail.
7.ClickSave.
Applications
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemorresourceswhenruninparallel.Verif
thattheapplicationsworktogetherbeforedeploment.
AXISPeopleCounter
AXISPeopleCounterisananalticapplicationthatcanbeinstalledonanetworkcamera.
Thecounterisembeddedinthecamerawhichmeansoudonotneedadedicatedcomputertoruntheapplication.
AXISPeopleCounterisintendedforretailenvironments,likestoresorshoppingmalls,orotherenvironmentswhereouwantto
countpeople.
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AXISM31NetworkCameraSeries
Troubleshooting
Troubleshooting
Ifoucan’tndwhatou’relookingforhere,trthetroubleshootingsectionataxis.com/support.
Firmwareoptions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuouslgettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlonbugxesandsecuritupdates.
Usingrmwarefromtheactivetrackisrecommendedifouwanttoaccessthenewestfeatures,orifouuseAxisend-to-endsstem
offerings.TheLTStracksarerecommendedifouusethird-partintegrations,whicharenotcontinuouslvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincbersecuritwithoutintroducingansignicantfunctionalchangesoraffecting
anexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrateg,gotoaxis.com/support/rmware.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalitofnetworkdevices.Oneofourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmacontainacorrectionthatxesourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgraethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionalit
available.Alwasreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomaticall.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.
19

AXISM31NetworkCameraSeries
Troubleshooting
Technicalissues,cluesansolutions
Ifoucan’tndwhatou’relookingforhere,trthetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoourdeviceandtragain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,oucannotsettheIPaddress.Contactournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
banotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
tpepingandtheIPaddressofthedevice):
•Ifoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmaalreadbeinusebanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadnamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbanotherdevice,therema
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmaneedtomanualltpehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactordefaultsettings.See.
TheIPaddresshasbeen
changedbDHCP
IPaddressesobtainedfromaDHCPserverarednamicandmachange.IftheIPaddresshasbeen
changed,useAXISIPUtilitorAXISDeviceManagertolocatethedeviceonthenetwork.Identif
thedeviceusingitsmodelorserialnumber,orbtheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanuall.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperl,thedateandtimesettingsintheAxisdevicemustbe
snchronizedwithanNTPserver.GotoSettings>System>Dateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternall,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsstemswithbasicsurveillanceneeds.
•AXISCameraStation:30-datrialversionfreeofcharge,idealforsmalltomid-sizesstems.
Forinstructionsanddownload,gotoaxis.com/vms.
Problemswithstreaming
MulticastH.264onl
accessibleblocalclients
Checkifourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemaneedtobeincreased.
NomulticastH.264
displaedintheclient
CheckwithournetworkadministratorthatthemulticastaddressesusedbtheAxisdevice
arevalidforournetwork.
Checkwithournetworkadministratortoseeifthereisarewallpreventingviewing.
20