Axis Q35 Series User manual

AXISQ35NetworkCameraSeries
AXISQ3517-LVNetworkCamera
AXISQ3517-LVENetworkCamera
UserManual

AXISQ35NetworkCameraSeries
TableofContents
Aboutthismanual..........................................3
Solutionoverview...........................................4
Productoverview...........................................5
Additionalsettings..........................................7
Findthedeviceonthenetwork....................................7
Needmorehelp?................................................7
Imagequality...................................................8
Overlay.......................................................11
Streamingandtorage...........................................12
Event........................................................15
Application....................................................17
Troubleshooting............................................18
Reettofactorydefaultetting...................................18
Checkthecurrentrmware.......................................18
Upgradethermware............................................18
Technicaliue,clueandolution................................19
Performanceconideration.......................................20
Specications..............................................21
LEDIndicator..................................................21
SDcardlot....................................................21
Button.......................................................21
Connector....................................................22
2

AXISQ35NetworkCameraSeries
Aboutthismanual
Aboutthismanual
Thiuermanualdecribeeveralproduct.Thimeanyoumayndintructionthataren’tapplicabletoyourproduct.
3

AXISQ35NetworkCameraSeries
Solutionoverview
Solutionoverview
4

AXISQ35NetworkCameraSeries
Produtoverview
Produtoverview
AXISQ351-LV
1Networkconnector
2Controlbutton
3I/Oconnector
4Audioout
5Audioin
6DCconnector
7SDcardslot
8StatusED(2x)
9Functionbutton
10IRED(2x)
AXISQ351-LVE,AXISQ352-LVE
1Networkconnector
2Controlbutton
3I/Oconnector
4Audioout
5Audioin
5

AXISQ35NetworkCameraSeries
Produtoverview
6DCconnector
7SDcardslot
8StatusED(2x)
9Functionbutton
10Heater
11IRED(2x)
CAUTION
Theheatermaybehot.
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AXISQ35NetworkCameraSeries
Additionalsettings
Additionalsettings
Findtedeviceontenetwork
TondAxideviceonthenetworkandaignthemIPaddreeinWindow®,ueAXISIPUtilityorAXISDeviceManager.Both
applicationarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandaignIPaddree,eethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.
Accesstedevice
1.OpenabrowerandentertheIPaddreorhotnameoftheAxidevice.
IfyouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandelectthedevicefromthedrop-downlit.Toadd
Bonjouraabrowerbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddre,ueAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheuernameandpaword.Ifyouaccethedevicefortherttime,youmutettherootpaword.SeeSeta
newpasswordfortherootaccountonpage7.
3.Theliveviewpageopeninyourbrower.
Securepasswords
Important
Axideviceendtheinitiallyetpawordincleartextoverthenetwork.Toprotectyourdeviceafterthertlogin,et
upaecureandencryptedHTTPSconnectionandthenchangethepaword.
Thedevicepaworditheprimaryprotectionforyourdataandervice.Axidevicedonotimpoeapawordpolicyathey
maybeuedinvarioutypeofintallation.
Toprotectyourdatawetronglyrecommendthatyou:
•Ueapawordwithatleat8character,preferablycreatedbyapawordgenerator.
•Don’texpoethepaword.
•Changethepawordatarecurringinterval,atleatonceayear.
Setanewpasswordforterootaccount
Important
Thedefaultadminitratoruernameiroot.Ifthepawordforrootilot,reetthedevicetofactorydefaultetting.
1.Typeapaword.Followtheintructionaboutecurepaword.SeeSecurepasswordsonpage7.
2.Retypethepawordtoconrmthepelling.
3.ClickCreatelogin.Thepawordhanowbeencongured.
Needmoreelp?
Youcanaccethebuilt-inhelpfromthedevice’webpage.Thehelpprovidemoredetailedinformationonthedevice’featureand
theiretting.
7

AXISQ35NetworkCameraSeries
Additionalsettings
Imagequality
Capturemodes
CapturemodedenethemaximumframerateavailableintheAxiproduct.Dependingonwhichcapturemodeyouelect,you
maynotbeabletoueWDR.
Acapturemodeconitofareolutionandthecorrepondingframerateavailableintheproduct.Thecapturemodeetting
affectthecamera’eldofviewandapectratio.
Thelowerreolutioncapturemodeicroppedoutfromthehighetreolution.
Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.
Whichcapturemodetochooedependontherequirementofframerateandreolutionforthepecicurveillanceetup.For
pecicationaboutavailablecapturemode,eetheproduct’dataheetataxis.com.
Selectcapturemode
Whichcapturemodetochooedependontherequirementofframerateandreolutionforthepecicurveillanceetup.For
pecicationaboutavailablecapturemode,eetheproduct’dataheet.Tondthelatetverionofthedataheet,gotoaxis.com.
Remotefocusandzoom
Theremotefocuandzoomfunctionalityallowyoutomakefocuandzoomadjutmenttoyourcamerafromacomputer.Itia
convenientwaytoenurethatthecene’focu,viewingangleandreolutionareoptimizedwithouthavingtoviitthecamera’
intallationlocation.
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AXISQ35NetworkCameraSeries
Additionalsettings
Straigtenaskewimage
Youcantraightenakewimagebyrotatingandcroppingitdigitally.Duetothecropping,apartoftheoriginalimageilot.The
functionalityiideallyuedtotraightentheimageduringintallation.
Theillustrationshowsbeforeandafteranimagehasbeenstraightened.
1.GotoSettings>Image>Imagecorrection.
2.TurnonStraightenimage.
Hidepartsofteimagewitprivacymasks
Youcancreateoneoreveralprivacymaktohidepartoftheimage.
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjuttheize,color,andnameoftheprivacymakaccordingtoyourneed.
Reducenoiseinlow-ligtconditions
Toreducenoieinlow-lightcondition,youcanadjutoneormoreofthefollowingetting:
•Settheexpouremodetoautomatic.
Note
Ahighmaxhuttervaluecanreultinmotionblur.
•Tolowdownthehutterpeed,etmaxhuttertothehighetpoiblevalue.
•Reduceharpneintheimage.
BenetfromIRligtinlow-ligtconditionsusingnigtmode
Yourcameraueviiblelighttodelivercolorimageduringtheday.Atheavailablelightdiminihe,youcanetthecamerato
automaticallyhifttonightmode,inwhichthecamerauebothviiblelightandnear-infraredlighttodeliverblack-and-white
image.Sincethecamerauemoreoftheavailablelightitcandeliverbrighter,moredetailed,image.
1.GotoSettings>Image>Dayandnight,andmakeurethattheIRcutlteriettoAuto.
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AXISQ35NetworkCameraSeries
Additionalsettings
Selectexposuremode
Therearedifferentexpouremodeoptioninthecamerathatadjutaperture,hutterpeed,andgaintoimproveimagequalityfor
pecicurveillancecene.GotoSettings>Image>Exposureandelectbetweenthefollowingexpouremode:
•Formotuecae,electAutomaticexpoure.
•Forenvironmentwithcertainarticiallighting,forexampleuorecentlighting,electFlicker-free.
Selecttheamefrequencyathepowerlinefrequency.
•Forenvironmentwithcertainarticiallightandbrightlight,forexampleoutdoorwithuorecentlightingatnightand
unduringdaytime,electFlicker-reduced.
Selecttheamefrequencyathepowerlinefrequency.
•Tolockthecurrentexpoureetting,electHoldcurrent.
StabilizeasakyimagewitElectronicImageStabilization(EIS)
ElectronicImageStabilization(EIS)canbeuedinenvironmentwheretheproductimountedinanexpoedlocationandubjectto
vibration,forexample,windorpaingtrafc.TurnonEIStogetamootherandteadierimagewithoutblur.
EISaloreducetheleizeofthecompreedimageandlowerthebitrateofthevideotream.
Note
WhenEISiturnedontheimageicroppedlightly,loweringthemaximumreolution.
1.GotoSettings>Image>Imagecorrection.
2.TurnonEIS.
Handlesceneswitstrongbackligt
Dynamicrangeithedifferenceinlightlevelinanimage.Inomecaethedifferencebetweenthedarketandthebrightet
areacanbeignicant.Thereultioftenanimagewhereeitherthedarkorthebrightareaareviible.Widedynamicrange
(WDR)makebothdarkandbrightareaoftheimageviible.
1.GotoSettings>Image>Widedynamicrange.
2.Ifrequired,turnonWDR.
ImagewithoutWDR.
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AXISQ35NetworkCameraSeries
Additionalsettings
ImagewithWDR.
Note
WDRmaycaueartifactintheimage.
FindoutmoreaboutWDRandhowtoueitataxis.com/web-articles/wdr.
Overlays
Overlayareuperimpoedoverthevideotream.Theyareuedtoprovideextrainformationduringrecording,uchaatimetamp,
orduringproductintallationandconguration.Youcanaddeithertextoranimage.
Sowatextoverlayintevideostreamwentedevicedetectsmotion
Thiexampleexplainhowtodiplaythetext“Motiondetected”whenthedevicedetectmotion:
MakeurethatAXISVideoMotionDetectionirunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitinotalreadyrunning.
3.Makeureyouhaveetuptheapplicationaccordingtoyourneed.
Addtheoverlaytext:
4.GotoSettings>Overlay.
5.SelectCreateoverlayandelectTextoverlay.
6.Enter#Dinthetexteld.
7.Chooetextizeandappearance.
8.Topoitionthetextoverlay,chooeCustomoroneofthepreet.
Createarule:
9.GotoSystem>Events>Rulesandaddarule.
10.Typeanamefortherule.
11.Inthelitofcondition,electAXISVideoMotionDetection.
12.Inthelitofaction,electUseoverlaytext.
13.Selectaviewarea.
14.Type“Motiondetected”.
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AXISQ35NetworkCameraSeries
Additionalsettings
15.Settheduration.
16.ClickSave.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideotreamdynamically.
Streamingandstorage
Videocompressionformats
Decidewhichcompreionmethodtouebaedonyourviewingrequirement,andonthepropertieofyournetwork.The
availableoptionare:
MotionJPEG
MotionJPEG,orMJPEG,iadigitalvideoequencethatimadeupofaerieofindividualJPEGimage.Theeimagearethen
diplayedandupdatedatarateufcienttocreateatreamthathowcontantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemutbeatleat16imageframeperecond.Fullmotionvideoiperceivedat30(NTSC)or25(PAL)frameperecond.
TheMotionJPEGtreamueconiderableamountofbandwidth,butprovideexcellentimagequalityandaccetoeveryimage
containedinthetream.
H.264orMPEG-4Part10/AVC
Note
H.264ialicenedtechnology.TheAxiproductincludeoneH.264viewingclientlicene.Tointalladditionalunlicened
copieoftheclientiprohibited.Topurchaeadditionallicene,contactyourAxireeller.
H.264can,withoutcompromiingimagequality,reducetheizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyamucha50%comparedtotheMPEG-4tandard.Thimeanthatlenetworkbandwidthandtoragepace
arerequiredforavideole.Oreenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Bitratecontrol
Withbitratecontrol,youcanmanagethebandwidthconumptionofyourvideotream.
Variablebitrate(VBR)
Withvariablebitrate,thebandwidthconumptionvariebaedonthelevelofactivityinthecene.Themoreactivityinthecene,
themorebandwidthyouneed.Youareguaranteedcontantimagequalitybutitrequiretoragemargin.
kbit/
Maximumbitrate(MBR)
Withmaximumbitrate,youcanetatargetbitratetohandlebitratelimitationinyourytem.Youmayeeadeclineinimage
qualityorframeratewhentheintantaneoubitrateikeptbelowthepeciedtargetbitrate.Youcanchooetoeitherprioritize
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AXISQ35NetworkCameraSeries
Additionalsettings
imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.Thi
giveyouamarginforadditionalcomplexitythatneedtobecaptured.
kbit/
1
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateiautomaticallyadjutedoveralongertimecale.Thiioyoucanmeetthepeciedtargetand
providethebetvideoqualitybaedonyouravailabletorage.Bitrateihigherincenewithalotofactivity,comparedtotatic
cene.Youaremorelikelytogetbetterimagequalitywhenneededwhenuingtheaveragebitrateoption.Youcandenethetotal
toragerequiredtotorethevideotreamforapeciedamountoftime(retentiontime)whenimagequalityiadjutedtomeetthe
peciedtargetbitrate.Specifytheaveragebitrateettinginoneofthefollowingway:
•Tocalculatetheetimatedtorageneed,etthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,baedonavailabletorageandrequiredretentiontime,uethetargetbitratecalculator.
kbit/
1
2
1Targetbitrate
2Actualaveragebitrate
Youcanaloturnonmaximumbitrateandpecifyatargetbitratewithintheaveragebitrateoption.
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AXISQ35NetworkCameraSeries
Additionalsettings
kbit/
1
2
1Targetbitrate
2Actualaveragebitrate
Reducebandwidtandstorage
Important
Ifyoureducethebandwidthitcanreultinloofdetailinthepicture.
1.GotoliveviewandelectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZiptreamfunctionalityandelectthedeiredlevel.
-TurnondynamicGOPandetahighGOPlengthvalue.
-Increaethecompreion.
-TurnondynamicFPS.
Setupnetworkstorage
Totorerecordingonthenetwork,youneedtoetupnetworktorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddreofthehoterver.
4.Enterthenameoftheharedlocationonthehoterver.
5.Movethewitchiftheharerequirealogin,andenteruernameandpaword.
6.ClickConnect.
Addaudiotoyourrecording
Turnonaudio:
1.GotoSettings>AudioandturnonAllowaudio.
Editthetreamprolewhichiuedfortherecording:
2.GotoSettings>StreamandclickStreamproles.
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AXISQ35NetworkCameraSeries
Additionalsettings
3.SelectthetreamproleandclickAudio.
4.SelectthecheckboxandelectInclude.
5.ClickSave.
6.ClickClose.
Recordandwatcvideo
Torecordvideoyoumutrtetupnetworktorage,eeSetupnetworkstorageonpage14,orhaveanSDcardintalled.
Recordvideo
1.Gotothecamera’liveview.
2.Totartarecording,clickRecord.Clickagaintotoptherecording.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectyourrecordinginthelitanditwillplayautomatically.
Events
Setuprulesandalerts
Youcancreateruletomakeyourdeviceperformanactionwhencertaineventoccur.Aruleconitofconditionandaction.
Theconditioncanbeuedtotriggertheaction.Forexample,thedevicecantartarecordingorendanemailwhenitdetect
motion,orhowanoverlaytextwhenitrecord.
Recordvideowentecameradetectsmotion
ThiexampleexplainhowtoetupthecameratotartrecordingtotheSDcardveecondbeforeitdetectmotionandto
toponeminuteafter.
MakeurethatAXISVideoMotionDetectionirunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitinotalreadyrunning.
3.Makeureyouhaveetuptheapplicationaccordingtoyourneed.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelitofcondition,underApplication,electAXISVideoMotionDetection(VMD).
4.Inthelitofaction,underRecordings,electRecordvideowhiletheruleisactive.
5.Selectanexitingtreamproleorcreateanewone.
6.Settheprebuffertimeto5econd.
7.Setthepotbuffertimeto60econd.
8.Inthelitoftorageoption,electSDcard.
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AXISQ35NetworkCameraSeries
Additionalsettings
9.ClickSave.
Detecttamperingwitinputsignal
Thiexampleexplainhowtotriggeranalarmwhentheinputignalhabeencutorhort-circuited.Formoreinformationaboutthe
I/Oconnector,eepage22.
1.GotoSettings>System>I/OPortsandturnonSupervisedI/Oforoneoftheport.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelitofcondition,electDigitalinputandthenelectaport.
4.Inthelitofaction,electSendnoticationtoemailandthenelectarecipientfromthelit.GotoRecipients
tocreateanewrecipient.
Tocreateanewrecipient,click.Tocopyanexitingrecipient,click.
5.Typeaubjectandameagefortheemail.
6.ClickSave.
Recordvideowentecameradetectsimpact
Shockdetectionallowthecameratodetecttamperingcauedbyvibrationorhock.Vibrationduetotheenvironmentortoan
objectcantriggeranactiondependingonthehockenitivityrange,whichcanbeetfrom0to100.Inthicenario,omeonei
throwingrockatthecameraafterhourandyouwouldliketogetavideoclipoftheevent.
Turnonhockdetection:
1.GotoSettings>System>Detectors.
2.Turnonhockdetection,andetavalueforthehockenitivity.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelitofcondition,underDevicestatus,electShockdetected.
4.Click+toaddaecondcondition.
5.Inthelitofcondition,underScheduledandrecurring,electScheduledevent.
6.Inthelitofchedule,electAfterhours.
7.Inthelitofaction,underRecordings,electRecordvideowhiletheruleisactive.
8.SelectaCamera.
9.Settheprebuffertimeto5econd.
10.Setthepotbuffertimeto60econd.
11.Selectwheretoavetherecording.
12.ClickSave.
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AXISQ35NetworkCameraSeries
Additionalsettings
Applications
Applications
AXISCameraApplicationPlatform(ACAP)ianopenplatformthatenablethirdpartietodevelopanalyticandotherapplication
forAxiproduct.Tondoutmoreaboutavailableapplication,download,trialandlicene,gotoaxis.com/applications.
TondtheuermanualforAxiapplication,gotoaxis.com.
Note
•Werecommendedrunningoneapplicationatatime.
•Avoidrunningapplicationwhenthebuilt-inmotiondetectioniactive.
17

AXISQ35NetworkCameraSeries
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroublehootingectionataxis.com/support.
Resettofactorydefaultsettings
Important
Reettofactorydefaulthouldbeuedwithcaution.Areettofactorydefaultreetalletting,includingtheIPaddre,to
thefactorydefaultvalue.
Toreettheproducttothefactorydefaultetting:
1.Diconnectpowerfromtheproduct.
2.Preandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage5.
3.Keepthecontrolbuttonpreedfor15–30econduntilthetatuLEDindicatoraheamber.
4.Releaethecontrolbutton.TheproceicompletewhenthetatuLEDindicatorturngreen.Theproducthabeenreet
tothefactorydefaultetting.IfnoDHCPerveriavailableonthenetwork,thedefaultIPaddrei192.168.0.90.
5.UetheintallationandmanagementoftwaretooltoaignanIPaddre,etthepaword,andaccethevideotream.
Theintallationandmanagementoftwaretoolareavailablefromtheupportpageonaxis.com/support.
Itialopoibletoreetparametertofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Cecktecurrentrmware
Firmwareitheoftwarethatdeterminethefunctionalityofnetworkdevice.Oneofyourrtactionwhentroublehootinga
problemhouldbetocheckthecurrentrmwareverion.Thelatetverionmaycontainacorrectionthatxeyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’webpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgradetermware
Important
Preconguredandcutomizedettingareavedwhenthermwareiupgraded(providedthatthefeatureareavailablein
thenewrmware)althoughthiinotguaranteedbyAxiCommunicationAB.
Important
Makeuretheproductremainconnectedtothepowerourcethroughouttheupgradeproce.
Note
Whenyouupgradetheproductwiththelatetrmwareintheactivetrack,theproductreceivethelatetfunctionality
available.Alwayreadtheupgradeintructionandreleaenoteavailablewitheachnewreleaebeforeupgradingthe
rmware.Tondthelatetrmwareandthereleaenote,gotoaxis.com/support/rmware.
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AXISQ35NetworkCameraSeries
Troubleshooting
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintotheproductaanadminitrator.
3.GotoSettings>System>Maintenance.Followtheintructiononthepage.Whentheupgradehanihed,the
productretartautomatically.
AXISDeviceManagercanbeuedformultipleupgrade.Findoutmoreataxis.com/products/axis-device-manager.
Tecnicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroublehootingectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefail,thedevicereloadthepreviourmware.Themotcommonreaon
ithatthewrongrmwarelehabeenuploaded.Checkthatthenameofthermwarele
correpondtoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceilocatedona
differentubnet
IftheIPaddreintendedforthedeviceandtheIPaddreofthecomputeruedtoaccethe
devicearelocatedondifferentubnet,youcannotettheIPaddre.Contactyournetwork
adminitratortoobtainanIPaddre.
TheIPaddreibeingued
byanotherdevice
DiconnecttheAxidevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddreofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thimeanthattheIPaddremayalreadybeinuebyanotherdeviceonthenetwork.
ObtainanewIPaddrefromthenetworkadminitratorandreintallthedevice.
•Ifyoureceive:Requesttimedout,thimeanthattheIPaddreiavailable
foruewiththeAxidevice.Checkallcablingandreintallthedevice.
PoibleIPaddreconict
withanotherdeviceonthe
ameubnet
ThetaticIPaddreintheAxideviceiuedbeforetheDHCPerveretadynamicaddre.
ThimeanthatiftheamedefaulttaticIPaddreialouedbyanotherdevice,theremay
beproblemacceingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSienabled,enurethatthecorrectprotocol(HTTPorHTTPS)iuedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrower’addreeld.
Ifthepawordfortheuerrootilot,thedevicemutbereettothefactorydefaultetting.
SeeResettofactorydefaultsettingsonpage18.
TheIPaddrehabeen
changedbyDHCP
IPaddreeobtainedfromaDHCPerveraredynamicandmaychange.IftheIPaddrehabeen
changed,ueAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceuingitmodelorerialnumber,orbytheDNSname(ifthenamehabeencongured).
Ifrequired,ataticIPaddrecanbeaignedmanually.Forintruction,gotoaxis.com/support.
Certicateerrorwhenuing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimeettingintheAxidevicemutbe
ynchronizedwithanNTPerver.GotoSettings>System>Dateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccethedeviceexternally,werecommenduingoneofthefollowingapplicationforWindow®:
•AXISCompanion:freeofcharge,idealformallytemwithbaicurveillanceneed.
•AXISCameraStation:30-daytrialverionfreeofcharge,idealformalltomid-izeytem.
Forintructionanddownload,gotoaxis.com/vms.
19

AXISQ35NetworkCameraSeries
Troubleshooting
Problemswithstreaming
MulticatH.264only
acceiblebylocalclient
Checkifyourrouterupportmulticating,oriftherouterettingbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreaed.
NomulticatH.264
diplayedintheclient
CheckwithyournetworkadminitratorthatthemulticataddreeuedbytheAxidevice
arevalidforyournetwork.
Checkwithyournetworkadminitratortoeeifthereiarewallpreventingviewing.
PoorrenderingofH.264
image
Enurethatyourgraphiccardiuingthelatetdriver.Thelatetdrivercanuuallybe
downloadedfromthemanufacturer’webite.
Coloraturationidifferent
inH.264andMotionJPEG
Modifytheettingforyourgraphicadapter.Gototheadapter’documentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage20.
•Reducethenumberofapplicationrunningontheclientcomputer.
•Limitthenumberofimultaneouviewer.
•Checkwiththenetworkadminitratorthatthereienoughbandwidthavailable.
•Lowertheimagereolution.
•Logintothedevice’webpageandetacapturemodethatprioritizeframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
reolutiondependingonthedeviceuedandcapturemodeavailable.
•Themaximumframeperecondidependentontheutilityfrequency(60/50Hz)
oftheAxidevice.
Performanceconsiderations
Whenettingupyourytem,itiimportanttoconiderhowvariouettingandituationaffecttheperformance.Somefactor
affecttheamountofbandwidth(thebitrate)required,othercanaffecttheframerate,andomeaffectboth.Iftheloadonthe
CPUreacheitmaximum,thialoaffecttheframerate.
Thefollowingfactorarethemotimportanttoconider:
•Highimagereolutionorlowercompreionlevelreultinimagecontainingmoredatawhichinturnaffectthe
bandwidth.
•RotatingtheimageintheGUIwillincreaetheproduct'CPUload.
•AccebylargenumberofMotionJPEGorunicatH.264clientaffectthebandwidth.
•Simultaneouviewingofdifferenttream(reolution,compreion)bydifferentclientaffectbothframerateand
bandwidth.
Ueidenticaltreamwhereverpoibletomaintainahighframerate.Streamprolecanbeuedtoenurethat
treamareidentical.
•AcceingMotionJPEGandH.264videotreamimultaneoulyaffectbothframerateandbandwidth.
•Heavyuageofeventettingaffecttheproduct’CPUloadwhichinturnaffecttheframerate.
•UingHTTPSmayreduceframerate,inparticulariftreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfratructureaffectthebandwidth.
•Viewingonpoorlyperformingclientcomputerlowerperceivedperformanceandaffectframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationimultaneoulymayaffecttheframerateand
thegeneralperformance.
20