Axis Q1604 User manual

AXISQ1604NetworkCamera
UserManual

Aboutthisdocument
ThismanualisintendedforadministratorsandusersofAXISQ1604
NetworkCamera,andisapplicaletormware5.60andlater.It
includesinstructionsforusingandmanagingtheproductonyour
network.Previousexperienceofnetworkingwilleofusewhenusing
thisproduct.SomeknowledgeofUNIXorLinux-asedsystemsmay
alsoeusefulwhendevelopingshellscriptsandapplications.Later
versionsofthisdocumentwillepostedatwww.axis.com.Seealsothe
product’sonlinehelp,availalethroughthewe-asedinterface.
LegalConsiderations
Videoandaudiosurveillancecaneregulatedylawsthatvaryfrom
countrytocountry.Checkthelawsinyourlocalregioneforeusing
thisproductforsurveillancepurposes.
Thisproductincludesone(1)H.264decoderlicenseandone(1)AAC
decoderlicense.Topurchasefurtherlicenses,contactyourreseller.
Liability
Everycarehaseentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannoteheldresponsileforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,utnotlimitedto,theimplied
warrantiesofmerchantailityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotelialenorresponsileforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytoeusedforitsintended
purpose.
IntellectualropertyRights
AxisABhasintellectualpropertyrightsrelatingtotechnologyemodied
intheproductdescriedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“Aout”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePulicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailalefrom
https://developer.apple.com/bonjour/
EquipmentModications
Thisequipmentmusteinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-servicealecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicaleregulatorycertications
andapprovals.
TrademarkAcknowledgments
AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.
Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,Windows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-asedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImplementersCorporation.
SD,SDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C,
LLCintheUnitedStates,othercountriesoroth.Also,miniSD,microSD,
miniSDHC,microSDHC,microSDXCarealltrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesoroth.
RegulatoryInformation
Europe
ThisproductcomplieswiththeapplicaleCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticCompatiility(EMC)Directive2004/108/EC.See
ElectromagneticCompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2006/95/EC.Seeafetyonpage3.
•RestrictionsofHazardousSustances(RoHS)Directive201 1/65/EU.
SeeDisposalandRecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymayeotainedfrom
AxisCommunicationsAB.SeeContactInformationonpage3.
ElectromagneticCompatibility(EMC)
Thisequipmenthaseendesignedandtestedtofulllapplicale
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisequipmenthaseentestedusingashieldednetworkcale(STP)
andfoundtocomplywiththelimitsforaClassBdigitaldevice,
pursuanttopart15oftheFCCRules.Theselimitsaredesigned
toprovidereasonaleprotectionagainstharmfulinterferenceina
residentialinstallation.Thisequipmentgenerates,usesandcanradiate
radiofrequencyenergyand,ifnotinstalledandusedinaccordance
withtheinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterference
willnotoccurinaparticularinstallation.Ifthisequipmentdoes
causeharmfulinterferencetoradioortelevisionreception,which
canedeterminedyturningtheequipmentoffandon,theuseris
encouragedtotrytocorrecttheinterferenceyoneormoreofthe
followingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdifferentfrom
thattowhichthereceiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Theproductshalleconnectedusingashieldednetworkcale(STP)
thatisproperlygrounded.
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassB).Theproduct
shalleconnectedusingashieldednetworkcale(STP)thatisproperly
grounded.
CetappareilnumériqueestconformeàlanormeCANNMB-3(classeB).
Leproduitdoitêtreconnectéàl'aided'uncâleréseaulindé(STP)qui
estcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofEN55022.Theproductshalle
connectedusingashieldednetworkcale(STP)thatisproperly
grounded.
Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residential,commercialandlight-industrial
environments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofAS/NZSCISPR22.Theproductshall
econnectedusingashieldednetworkcale(STP)thatisproperly
grounded.
Japan
この装置は、クラスB情報技術装置です。この装置は、家
庭環境で使用することを目的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使用されると、受
信障害を引き起こすことがあります。取扱説明書に従って
正しい取り扱いをして下さい。本製品は、シールドネット
ワークケーブル(STP)を使用して接続してください。また
適切に接地してください。
Korea
이기기는가정용(B급)전자파적합기기로서주로가정에
서사용하는것을목적으로하며,모든지역에서사용할수
있습니다.적절히접지된STP(shieldedtwistedpair)케이
블을사용하여제품을연결하십시오.

Safety
ThisproductcomplieswithIEC/EN60950-1,SafetyofInformation
TechnologyEquipment.Ifitsconnectingcalesareroutedoutdoors,
theproductshallegroundedeitherthroughashieldednetworkcale
(STP)orotherappropriatemethod.
Thepowersupplyusedwiththisproductshallfullltherequirements
forSafetyExtraLowVoltage(SELV)andLimitedPowerSource(LPS)
accordingtoIEC/EN/UL60950-1.
Battery
LowatterypoweraffectstheoperationoftheRTC,causingittoreset
ateverypower-up.Whentheatteryneedsreplacing,alogmessage
willappearintheproduct’sserverreport.Formoreinformationaout
theserverreport,seetheproduct´ssetuppagesorcontactAxissupport.
Theatteryshouldnotereplacedunlessrequired,utiftheattery
doesneedreplacing,contactAxissupportatwww.axis.com/techsupfor
assistance.
WARNING
•Riskofexplosioniftheatteryisincorrectlyreplaced.
•Replaceonlywithanidenticalatteryoraatterywhichis
recommendedyAxis.
•Disposeofusedatteriesaccordingtolocalregulationsor
theatterymanufacturer'sinstructions.
DisposalandRecycling
Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationaout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsileforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmayeapplicaleforincorrectdisposalofthiswaste.
Europe
Thissymolmeansthattheproductshallnotedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicalein
theEuropeanUnionmemerstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaoutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsileforwastedisposal.Businessesshould
contacttheproductsupplierforinformationaouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussustancesinelectrical
andelectronicequipment(RoHS).
China
Thisproductcomplieswiththerequirementsofthelegislative
actAdministrationontheControlofPollutionCausedyElectronic
InformationProducts(ACPEIP).
ContactInformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannoteansweredimmediately,your
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedprolemsintheFAQdataase.Search
yproduct,category,orphrase
•reportprolemstoAxissupportstaffyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff
•visitAxisSupportatwww.axis.com/techsup/
LearnMore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
weinars,tutorialsandguides.

AXISQ1604NetworkCamera
TableofContents
SafetyInformation6
HazardLevels...................................................6
OtherMessageLevels............................................6
HardwareOverview7
ConnectorsandButtons..........................................8
LEDIndicators..................................................10
StatusLEDBehaviorforFocusAssistant.............................10
ReplacetheLens................................................10
AccesstheProduct12
AccessfromaBrowser...........................................12
AccessfromtheInternet..........................................12
SettheRootPassword...........................................13
CongureCaptureMode..........................................13
TheLiveViewPage..............................................13
MediaStreams16
HowtoStreamH.264............................................16
MJPEG........................................................16
AXISMediaControl(AMC)........................................16
AlternativeMethodsofAccessingtheVideoStream....................17
AccessAudioStreams............................................18
SetUptheProduct19
BasicSetup....................................................19
AdjustFocus...................................................19
FocusAssistant.................................................20
VideoandAudio21
SetUpVideoStreams............................................21
StreamProles.................................................23
CameraSettings................................................23
Overlay........................................................25
PrivacyMask...................................................27
Focus.........................................................28
SetUpAudio...................................................28
AudioClips....................................................30
ConguretheLiveViewPage31
Detectors33
CameraTampering..............................................33
MotionDetection...............................................33
AudioDetection................................................35
Applications36
ApplicationLicenses.............................................36
InstallApplication...............................................36
ApplicationConsiderations........................................36
Events38
ConvertEventTypestoActionRules................................38
SetUpActionRules.............................................38
AddRecipients..................................................40
CreateSchedules................................................41
SetUpRecurrences..............................................42
Recordings43
FindRecordings.................................................43
PlayRecording..................................................43
ExportVideoClip................................................44
ContinuousRecording............................................44
Languages45
SystemOptions46
Security.......................................................46
Date&Time....................................................48
Network.......................................................49
Storage.......................................................54
Ports&Devices.................................................56
Maintenance...................................................56
4

AXISQ1604NetworkCamera
TableofContents
Support.......................................................56
Advanced......................................................57
ResettoFactoryDefaultSettings...................................58
Troubleshooting59
ChecktheFirmware.............................................59
UpgradetheFirmware...........................................59
Symptoms,PossileCausesandRemedialActions.....................60
TechnicalSpecications63
Connectors....................................................66
ConnectionDiagrams............................................67
PerformanceConsiderations.......................................67
5

AXISQ1604NetworkCamera
SafetyInformation
SafetyInformation
HazardLevels
DANGERIndicatesahazardoussituationwhich,ifnotavoided,willresultindeathorseriousinjury.
WARNINGIndicatesahazardoussituationwhich,ifnotavoided,couldresultindeathorseriousinjury.
CAUTIONIndicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderate
injury.
NO NO
NOTICE TICE TICEIndicatesasituationwhich,ifnotavoided,couldresultindamagetoproperty.
OtherMessageLevels
ImportantIndicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.
NoteIndicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.
6

AXISQ1604NetworkCamera
HarwareOverview
HarwareOverview
1
4
5
678
3
2
1Focuspuller
2Zoompuller
3tatusLED
4Internalmicrophone
5Dmemorycardslot
6Networkconnector(PoE)
7Audioout
8Audioin
7

AXISQ1604NetworkCamera
HarwareOverview
4
1
2
35
6
1PowerLED
2NetworkLED
3Controlbutton
4Irisconnector
5Powerconnector
6I/Oterminalconnector
ConnectorsandButtons
Fortechnicalspecications,seepage63.
NetworkConnector
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
NO NO
NOTICE TICE TICE
Theproductshalleconnectedusingashieldednetworkcale(STP).Allcalesconnectingtheproducttothenetworkshall
eintendedfortheirspecicuse.Makesurethatthenetworkdevicesareinstalledinaccordancewiththemanufacturer’s
instructions.Forinformationaoutregulatoryrequirements,seeElectromagneticCompatibility(EMC)onpage2.
8

AXISQ1604NetworkCamera
HarwareOverview
I/OConnector
Usewithexternaldevicesincominationwith,forexample,tamperingalarms,motiondetection,eventtriggering,timelapserecording
andalarmnotications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:
•Digitaloutput–ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescaneactivatedythe
VAPIX®ApplicationProgrammingInterface,outpututtonsontheLiveViewpageoryanActionRule.Theoutputwill
showasactive(shownunderSystemOptions>Ports&Devices)ifthealarmdeviceisactivated.
•Digitalinput–Analarminputforconnectingdevicesthatcantoggleetweenanopenandclosedcircuit,forexample:
PIRs,door/windowcontacts,glassreakdetectors,etc.Whenasignalisreceivedthestatechangesandtheinputecomes
active(shownunderSystemOptions>Ports&Devices).
owerConnector
2-pinterminallockforpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheitherarated
outputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.
AudioConnector
TheAxisproducthasthefollowingaudioconnectors:
•Audioin(pink)–3.5mminputforamonomicrophone,oraline-inmonosignal.
•Audioout(green)–3.5mmoutputforaudio(linelevel)thatcaneconnectedtoapulicaddress(PA)systemoran
activespeakerwithauilt-inamplier.Astereoconnectormusteusedforaudioout.
Foraudioin,theleftchannelisusedfromastereosignal.
SDCardSlot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.DonotusesharptoolsorexcessiveforcewheninsertingorremovingtheSDcard.
•Riskofdataloss.Topreventdatacorruption,theSDcardshouldeunmountedeforeremoval.Tounmount,gotoSetup>
SystemOptions>Storage>SDCardandclickUnmount.
ThisproductsupportsSD/SDHC/SDXCcards(notincluded).
ForSDcardrecommendations,seewww.axis.com
ControlButton
Forlocationofthecontrolutton,seeHardwareOverviewonpage7.
Thecontroluttonisusedfor:
•EnalingtheFocusAssistant.PressandveryquicklyreleasetheControlutton
•Resettingtheproducttofactorydefaultsettings.Seepage58.
•ConnectingtoanAXISVideoHostingSystemservice.Seepage50.Toconnect,pressandholdtheuttonforaout3
secondsuntiltheStatusLEDashesgreen.
•ConnectingtoAXISInternetDynamicDNSService.Seepage50.Toconnect,pressandholdtheuttonforaout3seconds.
9

AXISQ1604NetworkCamera
HarwareOverview
LEDIndicators
Note
•TheStatusLEDcaneconguredtoeunlitduringnormaloperation.Tocongure,gotoSetup>SystemOptions>Ports
&Devices>LED.Seetheonlinehelpformoreinformation.
•TheStatusLEDcaneconguredtoashwhileaneventisactive.
•TheStatusLEDcaneconguredtoashforidentifyingtheunit.GotoSetup>SystemOptions>Maintenance.
StatusLEDIndication
GreenSteadygreenfornormaloperation.
AmerSteadyduringstartupandwhenrestoringsettings.
RedFlashesredforrmwareupgradefailure.
NetworkLEDIndication
GreenSteadyforconnectiontoa100Mit/snetwork.Flashesfornetworkactivity.
AmerSteadyforconnectiontoa10Mit/snetwork.Flashesfornetworkactivity.
UnlitNonetworkconnection.
PowerLEDIndication
GreenNormaloperation.
AmerFlashesgreen/amerduringrmwareupgrade.
StatusLEDBehaviorforFocusAssistant
ColorIndication
GreenFocusAssistantisenaled
Thelensisoptimallyadjusted
AmerThecamerahaseenmoved,oranojecthaseenplacedinfrontofthelens.Exitandrestartthe
FocusAssistant.
Thelensislessoptimallyadjusted.
RedThecamerahaseenmoved,oranojecthaseenplacedinfrontofthelens.Exitandrestartthe
FocusAssistant.
Thelensispoorlyadjusted.
ReplacetheLens
ItispossiletouseoptionallensesfortheAxisproduct.
Toreplacethelens:
1.Disconnecttheiriscale.
2.Unscrewthestandardlens.
3.Attachandscrewonthenewlens.
Tochangetheirisconguration:
1.GotoSetup>VideoandAudio>CameraSettings.Iriscongurationshowsthecurrentcongurediristype.
10