bankSA PC-EFTPOS i5100 User manual

Contactless
Card Reader
Merchant
Operating
Guide
PC-EFTPOS i5100 Terminals

PHONE NUMBERS.
THE FOLLOWING HELP DESK’S AND AUTHORISATION CENTRE’S ARE AVAILABLE TO
YOU 24 HOURS A DAY, 7 DAYS A WEEK.
BANKSA ELECTRONIC BANKING SERVICE CENTRE
Service and Sales Support Help Desk (including stationery orders) 1300 650 977
AUTHORISATIONS - FOR FALL BACK PURPOSES ONLY
Cardlink Authorisation Centre (credit cards only) 1300 301 831
EFTPOS Help Desk (debit cards only) 1300 650 977
American Express Authorisations 1300 363 614
JCB Authorisations 1300 363 614
Diners Club Authorisations 1800 331 112
THE FOLLOWING HELP DESK IS AVAILABLE TO YOU MONDAY TO FRIDAY 8.30AM TO
10.00PM (AEST) AND SATURDAY TO SUNDAY 10.00AM TO 3.00PM (AEST).
PC-EFTPOS HELP DESK
For General PC-EFTPOS Enquiries [phone]
MERCHANT DETAILS.
Please complete the details below for your merchant facility.
Trading name:
Merchant number:
Terminal number(s):
Contactless Card Reader Merchant Operating Guide
PC-EFTPOS i5100 Terminals - Version 1.0 - June 2011

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE
PC-EFTPOS I5100 TERMINALS
1
1.0 Introduction................................2
2.0 Contactless Payments................3
3.0 Getting Started...........................4
3.1 ViVOtech Contactless
Card Reader................................4
3.2 Connecting the ViVOtech
Contactless Card Reader .............5
4.0 Transaction Procedures ..............9
4.1 How to Process a Sale.................9
4.2 How to Process a Refund...........11
4.3 Card Read Error.........................12
CONTENTS.

2
CONTACTLESS CARD READER MERCHANT OPERATING GUIDE INTRODUCTION
PC-EFTPOS I5100 TERMINALS
1.0 INTRODUCTION.
The ViVOtech® contactless card reader is designed to make payments faster and
easier for both you and the cardholder. It enables MasterCard®PayPass™ and Visa®
payWave cards to be used without being inserted into, or swiped through the EFTPOS
terminal. These cards are embedded with an antenna which enables the card to be
read when it is within four centimetres of the reader.
It also enables small ticket purchases to be completed without PIN or signature
verification, dependent on the rules of the card issuer.
If the cardholder does not have a contactless card, then the card will need to be
inserted into, or swiped through the EFTPOS terminal, in the usual manner. Refer
to the PC-EFTPOS i5100 Merchant Operating Guide for further instructions on
transaction processing.
• MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
• Visa® is a registered trademark of Visa Worldwide PTe Limited.

3
CONTACTLESS CARD READER MERCHANT OPERATING GUIDE CONTACTLESS PAYMENTS
PC-EFTPOS I5100 TERMINALS
2.0 CONTACTLESS PAYMENTS.
Contactless payments are only available on credit accounts, where a MasterCard
PayPass or Visa payWave card has been presented.
Contactless payment is available on the following transaction types:
• Purchase
• Refund
Contactless payment is not available on the following transaction types:
• Purchase with cash
• Cash only
• Pre-Authorisation
• Completion
• Purchase with tip
In these instances the card will need to be inserted into, or swiped through the
EFTPOS terminal.
Each card will have in-built limits or restrictions regarding the amount of the
transaction that can be processed on the contactless reader, without entering a PIN
or providing signature verification. If a cardholder wants to know what those limits or
restrictions are, refer them to their card issuer.
The contactless reader and the EFTPOS terminal will always guide you and the
cardholder as to how the transaction needs to be completed.

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE GETTING STARTED
PC-EFTPOS I5100 TERMINALS
4
3.0 GETTING STARTED.
3.1 ViVOtech Contactless Card Reader.
The ViVOtech contactless card reader operates as a card reader only. The ViVOtech
contactless card reader kit includes:
• a ViVOtech contactless card reader
• a detachable connecting cable
Detachable Connecting Cable:
Note:
The detachable connecting cable has 5 connections and is segmented into 3 major
“arms” in this diagram, for easy identification.
• Arm 1: Cables to the PC-EFTPOS i5100 terminal.
• Arm 2: Cables to the contactless reader cable.
• Arm 3: Cable to the POS PC.
RS232 Serial Port
RJ12 Connector
(COM 1)
RJ45 Connector
Power Connector
RJ12 Connector
(COM 2)

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE GETTING STARTED
PC-EFTPOS I5100 TERMINALS
5
3.2 Connecting the ViVOtech Contactless Card Reader.
The ViVOtech contactless card reader is connected directly to the PC-EFTPOS i5100
terminal using the detachable connecting cable.
The ViVOtech contactless card reader can be connected to a PC-EFTPOS i5100
terminal which is being used in either integrated mode or standalone lite mode.
3.2.1 Connecting to the PC-EFTPOS i5100 Terminal using
Integrated Mode.
a. Remove the cable management clip on the base of the EFTPOS terminal as shown .
Plug It
Cable Management Clip
b. Refer to the PC-EFTPOS i5100 Merchant Operating Guide for information regarding
installation and connection of the terminal .
c. Remove the RS232 serial cable from the RS232-1 port on the base of the terminal.
Insert this same RS232 serial cable into the RS232 serial port on the contactless
detachable connecting cable (Arm 3).
Base of i5100 terminal
RS232-1 RS232-2
Power

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE GETTING STARTED
PC-EFTPOS I5100 TERMINALS
6
d. Insert the RJ12 connector (COM 1) on the contactless detachable connecting cable
(Arm 1), into the RS232-1 port on the base of the terminal.
e. Insert the RJ12 connector (COM 2) on the contactless detachable connecting cable
(Arm 1), into the RS232-2 port on the base of the terminal.
f. Insert the RJ45 connector on the contactless detachable connecting cable (Arm 2),
into the RJ45 port on the contactless reader cable.
Contactless
Reader
Cable
RJ45 Connector
Power Port Power Connector
RJ45 Port
Detachable Connecting Cable
(Arm 2)
g. Insert the power connector on the contactless detachable connecting cable
(Arm 2), into the power port on the contactless reader cable.
h. The contactlesss card reader will power up and display WELCOME on the screen.
i. Re-insert the cable management clip on the base of the EFTPOS terminal to
keep the cables in place.
RJ12 Connector (COM 1)
RJ12 Connector (COM 2)
Detachable Connecting Cable (Arm 1)

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE GETTING STARTED
PC-EFTPOS I5100 TERMINALS
7
3.2.2 Connecting to the PC-EFTPOS i5100 Terminal using Standalone
Lite Mode.
a. Remove the cable management clip on the base of the EFTPOS terminal
as shown.
Plug It
Cable Management Clip
b. Refer to the PC-EFTPOS i5100 Merchant Operating Guide for information regarding
installation and connection of the terminal.
c. If the RS232 serial cable is connected to the base of the terminal, remove it from
the RS232-1 port. Insert this same RS232 serial cable into the RS232 serial port
on the contactless detachable connecting cable (Arm 3). (Note: The RS232 serial
cable may or may not be connected, when the terminal is using standadalone lite
mode).
Base of i5100 terminal
RS232-1 RS232-2
Power
d. Insert the RJ12 connector (COM 1) on the contactless detachable connecting
cable (Arm 1), into the RS232-1 port on the base of the terminal.

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE GETTING STARTED
PC-EFTPOS I5100 TERMINALS
8
e. Insert the RJ12 connector (COM 2) on the contactless detachable connecting
cable (Arm 1), into the RS232-2 port on the base of the terminal.
f. Insert the RJ45 connector on the contactless detachable connecting cable
(Arm 2), into the RJ45 port on the contactless reader cable.
Contactless
Reader
Cable
RJ45 Connector
Power Port Power Connector
RJ45 Port
Detachable Connecting Cable
(Arm 2)
g. Insert the power connector on the contactless detachable connecting cable
(Arm 2), into the power port on the contactless reader cable.
h. The contactlesss card reader will power up and display WELCOME on the screen.
i. Re-insert the cable management clip on the base of the EFTPOS terminal to
keep the cables in place.
RJ12 Connector (COM 1)
RJ12 Connector (COM 2)
Detachable Connecting Cable (Arm 1)

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE
PC-EFTPOS I5100 TERMINALS
9
4.0 TRANSACTION PROCEDURES.
4.1 How to Process a Sale.
4.1.1 No PIN or Signature Verification Required.
If the transaction meets the card issuer requirements, no PIN will need to be entered
and/or no signature will be required to complete the transaction.
Contactless Reader
Display Terminal Display Procedure
WELCOME
READY
LOGO
hh:mm dd/mm/yy
Initiate a PURCHASE
transaction via the POS.
PRESENT CARD
$XX.XX
PURCHASE $XX.XX
PRESENT CARD
The cardholder can hold/
tap their card on the
contactless card reader.
PROCESSING
ONLINE
CARD SALE
PROCESSING
The terminal is
connecting to the bank
and processing the
transaction.
TRANSACTION
APPROVED
CARD SALE
APPROVED
This message is
displayed when the
transaction is approved.
TRANSACTION PROCEDURES

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES
PC-EFTPOS I5100 TERMINALS
10
4.1.2 PIN or Signature Verification Required.
If the transaction does not meet the card issuer requirements, a PIN will need to be
entered and/or a signature will be required to complete the transaction.
Contactless Reader
Display Terminal Display Procedure
WELCOME
READY
LOGO
hh:mm dd/mm/yy
Initiate a PURCHASE
transaction via the POS.
PRESENT CARD
$XX.XX
PURCHASE $XX.XX
PRESENT CARD
The cardholder can hold/
tap their card on the
contactless card reader.
PIN OR ENTER
ON TERMINAL
CREDIT $XX.XX
PIN OR ENTER
Where prompted, have
the cardholder key in their
PIN and press ENTER, or
just press ENTER.
PROCESSING
ONLINE
CARD SALE
PROCESSING
The terminal is
connecting to the bank
and processing the
transaction.
SIGNATURE
REQUIRED
VERIFY SIGNATURE
CORRECT?
If signature is required:
Have the customer
sign the receipt. If the
signature matches the
signature on the card,
press the soft key next to
YES, or press ENTER.
(NO or CANCEL will
cancel the transaction).
TRANSACTION
APPROVED
CARD SALE
APPROVED
This message is
displayed when the
transaction is approved.

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE
PC-EFTPOS I5100 TERMINALS
11
4.2 How to Process a Refund.
The card issuer will determine if a PIN will need to be entered and/or a signature will
be required to complete the transaction.
Contactless Reader
Display Terminal Display Procedure
WELCOME
READY
LOGO
hh:mm dd/mm/yy
Initiate a PURCHASE
transaction via the POS.
PRESENT CARD
$XX.XX
REFUND $XX.XX
PRESENT CARD
The cardholder can hold/
tap their card on the
contactless card reader.
PIN AND ENTER
ON TERMINAL
CREDIT $XX.XX
PIN OR ENTER
Where prompted, have
the cardholder key in their
PIN and press ENTER, or
just press ENTER.
PROCESSING
ONLINE
CARD RFND
PROCESSING
The terminal is
connecting to the bank
and processing the
transaction.
SIGNATURE
REQUIRED
VERIFY SIGNATURE
CORRECT?
If signature is required:
Have the customer
sign the receipt. If the
signature matches the
signature on the card,
press the soft key next to
YES, or press ENTER.
(NO or CANCEL will
cancel the transaction).
TRANSACTION
APPROVED
CARD RFND
APPROVED
This message is
displayed when the
transaction is approved.
TRANSACTION PROCEDURES

CONTACTLESS CARD READER MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES
PC-EFTPOS I5100 TERMINALS
12
4.3 Card Read Error.
If the reader cannot read the card correctly when it is tapped, the cardholder may be
prompted to insert/swipe the card on the terminal.
Contactless Reader
Display Terminal Display Procedure
WELCOME
READY
LOGO
hh:mm dd/mm/yy
Initiate a PURCHASE
transaction via the POS.
PRESENT CARD
$XX.XX
PURCHASE $XX.XX
PRESENT CARD
The cardholder can hold/
tap their card on the
contactless card reader.
RETRY CARD
TAP
READER ERROR
PRESENT CARD
This message will be
displayed if there is an
error reading the card.
The cardholder can hold/
tap their card on the
contactless card reader
again.
NO CONTACTLESS
INSERT/SWIPE
CARD
READER ERROR
INSERT/SWIPE CARD
If the error re-occurs,
the cardholder will be
prompted to insert/swipe
their card on the terminal.
Continue processing the
transaction using the
terminal.

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Information contained in this brochure was correct at time of printing (July 2011) and is subject to change.
BankSA – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 ACL 233714.
BSA04172 (10/14)