Moneris hispeed 6200 User manual

Moneris HiSpeed 6200
OPERATING MANUAL
Software Version 6.94
Documentation Version 1.1
Documentation Date: July 19, 2010

®Moneris and the Moneris Solutions design are registered trademarks of Moneris Solutions Corporation. All other
marks or registered trademarks are the marks or registered trademarks of their respective owners.
Copyright – © 2010 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical,
including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions.
For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall
be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the
information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective
licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the
results of the use of the information, content and materials contained in this guide in terms of their correctness,
accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA
Merchant Agreement, your Moneris MasterCard Merchant Agreement and/or your Moneris Debit Card and
Terminal Agreement (collectively the “Merchant Agreements”),as applicable with Moneris. It is the merchant’s
responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your
Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant
Operating Manual is available for free download at moneris.com/en/Support/Downloads/MerchantManuals.aspx.

Table of Contents
TABLE OF CONTENTS............................................................................................................................................I
1INTRODUCTION...............................................................................................................................................1
1.1 WHAT'S NEW IN V6.94....................................................................................................................................1
1.2 GETTING STARTED .........................................................................................................................................1
1.3 LEARNING ABOUT THE TERMINAL .................................................................................................................1
1.4 CARING FOR YOUR MONERIS HARDWARE ......................................................................................................1
1.4.1 Caring for the Terminal.........................................................................................................................2
2FEATURES AND PROCEDURES....................................................................................................................3
2.1 STANDARD FEATURES....................................................................................................................................3
2.1.1 Backlight................................................................................................................................................3
2.1.2 Card Number Masking...........................................................................................................................3
2.1.3 Communications Status..........................................................................................................................4
2.1.4 The Menu Feature..................................................................................................................................5
2.1.5 Admin Codes........................................................................................................................................13
2.1.6 Stored Transactions.............................................................................................................................17
2.1.7 Training Mode.....................................................................................................................................17
2.2 OPTIONAL FEATURES ...................................................................................................................................18
2.2.1 Balanced Prompt.................................................................................................................................19
2.2.2 Cashback .............................................................................................................................................19
2.2.3 Cheque Authorization..........................................................................................................................19
2.2.4 Using a Chip Card on the HiSpeed 6200.............................................................................................19
2.2.5 Clerk Subtotalling................................................................................................................................21
2.2.6 Clerk IDs..............................................................................................................................................21
2.2.7 Contactless Cards................................................................................................................................22
2.2.8 Corporate Cards..................................................................................................................................23
2.2.9 Credit-Only Processing .......................................................................................................................23
2.2.10 Declined Beep......................................................................................................................................23
2.2.11 Dial Backup Communications for Ethernet.........................................................................................23
2.2.12 Ernex Programs...................................................................................................................................24
2.2.13 Invoice Number Prompt.......................................................................................................................24
2.2.14 MOTO Transactions............................................................................................................................24
2.2.15 Multi-Terminal Reporting....................................................................................................................25
2.2.16 Personalized Message on Receipts......................................................................................................25
2.2.17 Pre-Authorization as the Default Transaction.....................................................................................25
2.2.18 Private Label Cards.............................................................................................................................25
2.2.19 The Air Miles Rewards Program.........................................................................................................25
2.2.20 Signatureless Transactions..................................................................................................................26
2.2.21 Terminal Names...................................................................................................................................27
2.2.22 Tip Entry by Cardholder......................................................................................................................27
2.2.23 Tip Line on Pre-Authorization Receipts...............................................................................................28
2.2.24 Tip Reporting.......................................................................................................................................28
2.2.25 Tip Percentage.....................................................................................................................................28
2.3 STANDARD PROCEDURES .............................................................................................................................29
2.3.1 Powering Up the Terminal ..................................................................................................................29
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2.3.2 Powering Down the Moneris HiSpeed 6200........................................................................................29
2.3.3 Bilingual Displays and Receipts..........................................................................................................29
2.3.4 Changing the Display Language on the Terminal...............................................................................30
2.3.5 Taking a Manual Imprint of a Card.....................................................................................................31
2.3.6 Cancelling a Transaction.....................................................................................................................31
2.3.7 Cancelling a Report.............................................................................................................................32
2.3.8 Reprinting a Receipt or Report............................................................................................................32
2.3.9 The Reprint Function...........................................................................................................................32
2.3.10 Disputed Debit Transactions ...............................................................................................................33
2.3.11 PAN Fraud Check................................................................................................................................33
2.3.12 Code 10 Authorization.........................................................................................................................33
2.3.13 Terminal Security.................................................................................................................................34
2.3.14 POS Admin card..................................................................................................................................34
2.3.15 Entering Alphabetic Characters and Punctuation...............................................................................35
2.3.16 Entering the Clerk ID ..........................................................................................................................36
2.3.17 Entering the Invoice Number...............................................................................................................36
2.3.18 Entering Original Amount and Tip......................................................................................................36
2.3.19 Deleting a Pre-Auth from the Pre-Authorization Advice List..............................................................37
2.3.20 Entering the Promo Code....................................................................................................................37
2.3.21 Finding the Original Sequence Number ..............................................................................................38
2.3.22 Transaction with MOTO Enabled........................................................................................................38
2.3.23 Enter Reporting Data for Transaction with Purchasing Card ............................................................38
2.3.24 Cardholder Prompts............................................................................................................................39
3THE MONERIS HISPEED 6200 HARDWARE............................................................................................45
3.1 SETTING UP THE TERMINAL HARDWARE......................................................................................................45
3.2 THE TERMINAL.............................................................................................................................................45
3.3 THE INTEGRATED PRINTER...........................................................................................................................46
3.4 THE DISPLAY................................................................................................................................................46
3.4.1 The READY Screen..............................................................................................................................47
3.4.2 The TRAINING Screen.........................................................................................................................47
3.4.3 The Contactless Reader WELCOME/BONJOUR Screen....................................................................47
3.4.4 The External PINpad WELCOME/BONJOUR Screen........................................................................48
3.4.5 The External PINpad TRAINING Screen.............................................................................................48
3.4.6 The Credit-Only READY Screen..........................................................................................................48
3.4.7 The Pre-Auth READY Screen...............................................................................................................49
3.5 THE TERMINAL KEYPAD ..............................................................................................................................49
3.6 THE MAGNETIC STRIPE READER ON THE TERMINAL ....................................................................................50
3.7 THE CHIP CARD READER ON THE TERMINAL................................................................................................51
3.8 THE EXTERNAL PINPAD...............................................................................................................................52
3.8.1 The Moneris PINpad............................................................................................................................52
3.8.2 Setting Up the PINpad.........................................................................................................................53
3.8.3 The Back of the External PINpad ........................................................................................................53
3.8.4 The PINpad Cable ...............................................................................................................................53
3.8.5 The PINpad Cable Connection Protector............................................................................................54
3.8.6 The PINpad Keypad.............................................................................................................................54
3.8.7 The Magnetic Stripe Card Reader on the PINpad...............................................................................55
3.8.8 The Chip Card Reader on the External PINpad..................................................................................56
3.9 THE COMMUNICATIONS BASE ......................................................................................................................57
3.10 THE LED ON THE BASE ................................................................................................................................57
3.11 THE CABLES.................................................................................................................................................58
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3.11.1 The Power Cable .................................................................................................................................58
3.11.2 Installing the 2-part Power Cable .......................................................................................................58
3.11.3 Installing the 3-part Power Cable .......................................................................................................59
3.11.4 Dial Communications Cable................................................................................................................60
3.11.5 Ethernet Communications Cable.........................................................................................................60
3.12 THE CONTACTLESS READER.........................................................................................................................61
3.12.1 The VIVOPay 5000 Contactless Reader..............................................................................................61
3.12.2 Contactless Transactions.....................................................................................................................61
3.12.3 Contactless Transaction: Visual Steps.................................................................................................62
3.12.4 Contactless Reader: Stand-Base Setup................................................................................................63
3.12.5 Contactless Reader: Hardware Setup..................................................................................................63
4CONFIGURING YOUR TERMINAL ............................................................................................................65
4.1 CONFIGURING COMMUNICATIONS................................................................................................................65
4.1.1 Configuring Dial Communications......................................................................................................66
4.1.2 Dial Backup Communications for Ethernet.........................................................................................68
4.1.3 Configuring Ethernet Communications...............................................................................................68
4.2 CONFIGURING THE RECEIPT FORMAT...........................................................................................................75
4.2.1 Select number of receipts printed for a transaction.............................................................................78
4.2.2 Select and edit the trailer message for cardholder receipts.................................................................78
4.2.3 Reset the trailer message to the original text.......................................................................................79
4.2.4 Trailer Message Options .....................................................................................................................80
4.3 DISABLING THE BACKLIGHT.........................................................................................................................81
4.4 CONFIGURING CORPORATE (PURCHASING)CARDS ......................................................................................82
4.5 CONFIGURING PRIVATE LABEL.....................................................................................................................82
4.6 CONFIGURING GENERAL PARAMETERS ........................................................................................................83
4.7 CONFIGURING CLERK SUBTOTALS ...............................................................................................................88
4.7.1 Allow Clerks to Zero Totals.................................................................................................................88
4.7.2 Identify Clerk ID Entry Method...........................................................................................................89
4.7.3 Adding Clerk IDs (including the Default Clerk ID).............................................................................89
4.7.4 Removing Clerk IDs.............................................................................................................................90
4.7.5 Enabling Clerk Subtotalling ................................................................................................................90
4.7.6 Enabling the Clerk ID Prompt.............................................................................................................91
4.7.7 Enabling the Default Clerk ID.............................................................................................................91
4.7.8 Identifying the Clerk ID Location........................................................................................................92
4.8 CONFIGURING MULTI-TERMINAL REPORTING ..............................................................................................92
4.8.1 Enabling Multi-Terminal Reporting ....................................................................................................92
4.8.2 Disabling Multi-terminal Reporting ....................................................................................................92
4.8.3 Changing the Terminal Name..............................................................................................................93
4.8.4 Deleting the Terminal Name................................................................................................................93
4.9 CONFIGURING CHEQUE AUTHORIZATION.....................................................................................................94
4.10 INITIALIZATION ............................................................................................................................................94
4.10.1 First Initialization................................................................................................................................94
4.10.2 Re-initialization ...................................................................................................................................95
4.11 RESTORE FACTORY DEFAULTS.....................................................................................................................95
4.12 REMOTE CODE DOWNLOAD .........................................................................................................................95
5FINANCIAL TRANSACTIONS......................................................................................................................97
5.1 CARD FUNCTIONALITY.................................................................................................................................97
5.1.1 Card Entry at the POS.........................................................................................................................97
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5.2 PAYMENT TYPES ..........................................................................................................................................97
5.2.1 Credit Transactions .............................................................................................................................97
5.2.2 Debit Transactions...............................................................................................................................98
5.3 TRANSACTION FLOWS IN V6.XX AND ABOVE................................................................................................99
5.4 TRANSACTION GUIDELINES..........................................................................................................................99
5.5 CREDIT AND DEBIT TRANSACTIONS ...........................................................................................................100
5.5.1 Purchase............................................................................................................................................100
5.5.2 Purchase-Void ...................................................................................................................................102
5.5.3 Refund................................................................................................................................................104
5.5.4 Refund-Void.......................................................................................................................................106
5.5.5 Pre-Authorization and Advice Transactions......................................................................................108
5.5.6 Manually Processing Transactions....................................................................................................115
5.5.7 Manually Processing Transactions UNDER Floor Limit..................................................................115
5.5.8 Manually Processing Transactions OVER Floor Limit.....................................................................116
5.5.9 Private Label Transactions................................................................................................................116
5.6 CHEQUE AUTHORIZATION TRANSACTIONS.................................................................................................119
5.6.1 Cheque Authorization........................................................................................................................119
5.6.2 Cheque Authorization with a Credit Card.........................................................................................119
5.6.3 Cheque Authorization with a Driver's Licence..................................................................................120
5.6.4 Province or State Code......................................................................................................................120
5.7 RECEIPT PROCESSING.................................................................................................................................121
6THE ERNEX PROGRAMS............................................................................................................................123
6.1 ERNEX PROGRAMS .....................................................................................................................................123
6.2 THE ERNEX GIFT CARD PROGRAM.............................................................................................................123
6.3 THE MONERIS GIFT CARD PROGRAM .........................................................................................................124
6.4 GIFT CARD TRANSACTIONS........................................................................................................................124
6.4.1 Activate a Gift Card...........................................................................................................................124
6.4.2 Deactivate a Gift Card.......................................................................................................................125
6.4.3 Ernex Gift Card Purchase .................................................................................................................126
6.4.4 Ernex Gift Card Refund.....................................................................................................................127
6.5 THE ERNEX LOYALTY PROGRAM ...............................................................................................................128
6.5.1 Ernex Loyalty Card Transactions......................................................................................................128
6.5.2 Ernex Combo Card Transactions ......................................................................................................128
6.5.3 Ernex Reports ....................................................................................................................................128
6.6 ERNEX LOYALTY TRANSACTIONS ..............................................................................................................129
6.6.1 Activate a Loyalty Card.....................................................................................................................129
6.6.2 Deactivate a Loyalty Card.................................................................................................................130
6.6.3 Ernex Redemption..............................................................................................................................130
6.6.4 Loyalty Card Purchase......................................................................................................................131
6.6.5 Starting an Ernex Loyalty Card Transaction from a Pre-Authorization Transaction .......................132
6.6.6 Starting an Ernex Loyalty Card Transaction from a Pre-Auth Completion Transaction..................132
6.6.7 Ernex Loyalty Card Refund ...............................................................................................................132
6.7 ERNEX PROCEDURES ..................................................................................................................................133
6.7.1 Reprinting Ernex Receipts.................................................................................................................133
6.7.2 Starting an Ernex Loyalty Card Transaction from a Financial Transaction.....................................134
6.7.3 Transferring the Balance to a New Gift Card....................................................................................135
6.7.4 Selecting the Balance Due Payment Method.....................................................................................135
6.7.5 Entering the Optional Information ....................................................................................................136
6.7.6 Entering the Activation Amount.........................................................................................................136
6.7.7 Entering the Benefit Amount..............................................................................................................136
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6.7.8 Entering the Number of Points for a Redemption..............................................................................137
6.7.9 Entering the Redemption Amount......................................................................................................138
6.8 THE MENU FEATURE IN ERNEX..................................................................................................................138
6.8.1 The ERNEX Menu..............................................................................................................................138
6.8.2 The Ernex SETUP Menu....................................................................................................................139
6.8.3 The Ernex VOUCHER HEADER Menu.............................................................................................141
6.8.4 The Ernex REPORT FUNCTIONS Menu ..........................................................................................142
6.9 ERNEX ADMIN TRANSACTIONS ..................................................................................................................143
6.9.1 Ernex Card Inquiry............................................................................................................................143
6.9.2 Voiding an Ernex Transaction...........................................................................................................143
6.9.3 Ernex Close Batch .............................................................................................................................144
6.9.4 Ernex Initialization............................................................................................................................145
6.10 ERNEX REPORTS.........................................................................................................................................146
6.10.1 Printing an Ernex Report after a Financial Report...........................................................................146
6.10.2 Printing a Stored Transactions Report for Ernex Transactions ........................................................147
6.10.3 Printing an Ernex Open Batch Totals Report....................................................................................148
6.10.4 Ernex Transaction Inquiry Report.....................................................................................................148
6.10.5 Clerk Subtotalling on Ernex Transactions.........................................................................................150
6.10.6 Ernex Clerk Subtotals Report for All Clerks......................................................................................150
6.10.7 Ernex Clerk Subtotals Report for a Group of Clerks.........................................................................150
6.10.8 Ernex Clerk Subtotals Report for One Clerk .....................................................................................151
6.10.9 Printing the Ernex Configuration Parameters List............................................................................152
6.10.10 Printing an Ernex Help List...............................................................................................................152
7THE AIR MILES REWARDS PROGRAM .................................................................................................155
7.1 THE AIR MILES REWARDS PROGRAM.........................................................................................................155
7.1.1 Air Miles Rewards Transactions........................................................................................................155
7.1.2 Air Miles Rewards Administration.....................................................................................................155
7.2 CONFIGURING THE AIR MILES REWARDS PROGRAM ..................................................................................155
7.2.1 The Air Miles REWARDS SETUP Menu............................................................................................156
7.2.2 Planning the Rewards Program Configuration.................................................................................157
7.2.3 Rewards Program Planning Worksheet.............................................................................................158
7.2.4 Reward Program Components - Calculator and Factor Values........................................................159
7.2.5 Reward Program Components - Bonus Offer Values........................................................................161
7.2.6 Reward Program Components - Incentive Values.............................................................................163
7.2.7 Order of Calculation..........................................................................................................................164
7.2.8 Rewards Calculation Table ...............................................................................................................165
7.2.9 Enable the Rewards Program............................................................................................................166
7.2.10 Select the Type of Rewards Program.................................................................................................166
7.2.11 Configure the Calculator and Factor Values ....................................................................................167
7.2.12 Configure the Incentive Values..........................................................................................................167
7.2.13 Configure the Maximum Rewards Allowed .......................................................................................168
7.2.14 Set the Rewards Totals Reset Time of day .........................................................................................169
7.2.15 Enable the Enter Reference Number Prompt.....................................................................................169
7.2.16 Configure the Bonus Offers ...............................................................................................................170
7.2.17 Configure the Tax Type......................................................................................................................172
7.2.18 Configure the SAF Upload Time Period............................................................................................172
7.3 AIR MILES TRANSACTIONS.........................................................................................................................173
7.3.1 Air Miles Rewards - Purchase...........................................................................................................173
7.3.2 Add Bonus Offers during a Rewards Purchase..................................................................................173
7.3.3 Applying the Incentive to an Air Miles Rewards Purchase................................................................174
7.3.4 Air Miles Rewards - Refund...............................................................................................................174
7.3.5 Add Bonus Offers during a Rewards Refund .....................................................................................175
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7.4 AIR MILES ADMIN TRANSACTIONS ............................................................................................................176
7.4.1 Completing Air Miles Reward Transactions......................................................................................176
7.4.2 Printing the Air Miles Rewards SAF List...........................................................................................176
7.4.3 SAF Log Status Icons.........................................................................................................................177
7.4.4 Deleting a transaction from the Air Miles Rewards SAF List............................................................177
7.4.5 Printing an Air Miles Rewards Totals Report ...................................................................................178
7.4.6 Printing the Air Miles Rewards Transaction List ..............................................................................178
7.4.7 Printing an Air Miles Rewards Configuration List............................................................................179
7.4.8 Printing an Air Miles Rewards Help List...........................................................................................180
7.4.9 Rewards - Reprint Last Receipt .........................................................................................................180
8ADMIN TRANSACTIONS.............................................................................................................................181
8.1 LOG ON......................................................................................................................................................181
8.2 LOG OFF.....................................................................................................................................................181
8.3 PRIVATE LABEL INSTANT CREDIT CARD APPLICATION..............................................................................181
8.4 TRAINING MODE ........................................................................................................................................183
8.4.1 Training Mode...................................................................................................................................183
8.4.2 Transactions Available in Training mode..........................................................................................183
8.4.3 Ernex Reports ....................................................................................................................................185
8.4.4 Entering Training Mode ....................................................................................................................185
8.4.5 Exiting Training Mode.......................................................................................................................186
9REPORTS........................................................................................................................................................187
9.1 CLERK SUBTOTALLING REPORTS ...............................................................................................................187
9.1.1 Clerk Subtotals Report for All Clerks................................................................................................187
9.1.2 Clerk Subtotals Report for One Clerk................................................................................................187
9.1.3 Clerk Subtotals Report for a Group of Clerks ...................................................................................188
9.2 PRINTING THE CONFIGURATION PARAMETERS REPORT..............................................................................189
9.3 EMV PARAMETERS LIST.............................................................................................................................189
9.4 CURRENT BATCH TOTALS REPORT.............................................................................................................190
9.5 DEPOSIT TOTALS INQUIRY..........................................................................................................................191
9.6 TIP TOTALS REPORT...................................................................................................................................191
9.7 PRINTING A HELP LIST ...............................................................................................................................192
9.8 MERCHANT SUBTOTALS REPORT ...............................................................................................................192
9.9 PRINTING THE PRE-AUTHORIZATION LIST..................................................................................................193
9.10 DELETE A PRE-AUTHORIZATION USING TRANSACTION INQUIRY................................................................194
9.11 PRIVATE LABEL TRANSACTIONS ON REPORTS............................................................................................195
9.12 PRINTING A STORED TRANSACTIONS REPORT ............................................................................................196
9.13 TRANSACTION INQUIRY REPORT ................................................................................................................197
9.13.1 Printing a Transaction Inquiry Report ..............................................................................................198
9.13.2 Transaction Inquiry - Reprinting the Merchant Receipt Copy ..........................................................198
10 END-OF-DAY PROCEDURE....................................................................................................................201
10.1 CLOSE BATCH ............................................................................................................................................201
10.2 MULTI-TERMINAL REPORTS .......................................................................................................................202
10.2.1 Multi-Terminal Report for All Terminals...........................................................................................202
10.2.2 Multi-Terminal Report for One or More Terminals by Name ...........................................................203
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10.2.3 Multi-Terminal Report for One or More Groups of Terminals .........................................................204
11 TROUBLESHOOTING..............................................................................................................................207
11.1 ADDITIONAL DOCUMENTATION..................................................................................................................207
11.2 TELEPHONE ASSISTANCE............................................................................................................................207
11.3 MERCHANT DIRECT....................................................................................................................................207
11.4 TROUBLESHOOTING....................................................................................................................................208
11.5 ERROR MESSAGES ON THE 6200 TERMINAL ...............................................................................................208
11.6 ERROR MESSAGES ON THE PINPAD ............................................................................................................225
11.7 HARDWARE PROBLEMS ..............................................................................................................................229
11.8 ERROR MESSAGES:CONTACTLESS READER ...............................................................................................231
11.8.1 Contactless Reader Error Messages Table........................................................................................232
11.8.2 Contactless Reader Equipment Problems Table................................................................................233
11.9 UNDERSTANDING DECLINED MESSAGES.................................................................................................234
11.10 ERROR MESSAGES DURING CODE AUTHENTICATION .............................................................................235
Moneris HiSpeed 6200 Operating Manual vii

1 Introduction
1.1 What's New in v6.94
•Enhanced Tip prompting (Tip Percentage)
See “Optional Features” section for details about this new feature, or call the Moneris
Merchant Contact Centre to discuss how this feature can benefit your business.
1.2 Getting Started
You must prepare your terminal before you process transactions:
1. Set up the Hardware.
2. Configure the terminal.
3. Initialize the terminal.
4. Log on to the Moneris Host.
Once the terminal is ready to use, practise performing transactions in Training mode to ensure
that any errors made while learning to perform transactions do not affect your business
account.
1.3 Learning About the Terminal
The Moneris HiSpeed 6200 terminal is a stand-alone, electronic, debit and credit card
payment system that connects to the point-of-sale (POS) services provided by Moneris
Solutions.
To introduce yourself to the terminal, read these sections:
•Moneris HiSpeed 6200 Hardware
•Features & Procedures
•READY Screens
•Training mode
•MAIN Menu
1.4 Caring for your Moneris Hardware
Proper care of your terminal will help ensure uninterrupted service. Here are some
recommendations for maintaining the hardware in good working order:
IMPORTANT: Misuse of equipment can result in replacement liability.
•DO clean the hardware components with a dry or slightly damp cloth rinsed in a mild
soap solution.
•Do NOT use solvents, detergents, cleaning fluids or abrasives on any of the hardware
components.
•Avoid spilling liquids on components.
•Do NOT expose components to extreme temperatures.
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1 Introduction
1.4.1 Caring for the Terminal
•Clean the magnetic stripe reader (MSR) periodically, using the cleaning card
provided with your terminal. To obtain additional MSR cleaning cards, contact the
Moneris Merchant Service Centre.
Note: Do NOT use the MSR cleaning card in the chip card reader.
•It is recommended that merchants obtain their POS stationery and paper rolls from
Moneris to ensure that these supplies comply with the applicable specifications.
Contact the Moneris Merchant Service Centre to obtain additional supplies for your
terminal.
•Load the paper into the printer correctly.
IMPORTANT: You must use the exact power adaptor and cable provided with the
terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause
damage to the terminal and Moneris Solutions shall have no liability whatsoever for a
failure to follow these instructions.
•Avoid unnecessary movement of the terminal base to prevent accidental
disconnection of any of the cables.
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2 Features and Procedures
Your terminal can be set up to accept and process a variety of transactions for a variety of
cards including Debit cards, magnetic stripe credit cards, chip cards (credit and debit), private
label cards, purchasing cards, and Loyalty programs. The terminal can also be set up to
process cheque authorizations and to prompt for entry of a Tip amount by the cardholder on
the terminal (or an external PINpad if attached) for both debit and credit transactions as well
as many other features.
2.1 Standard Features
These features are available and enabled on all Moneris HiSpeed 6200 terminals.
•Backlight
•Bilingual Displays and Receipts
•Chip Card Processing
•Menu-driven interface
•Shortcut Codes
•Stored Transactions
•Training Mode
2.1.1 Backlight
Both the screen and the keypad can be lit up to make reading and responding to the prompts
easier in low-light locations such as restaurants. The backlight will turn off automatically after
a preset amount of time of no activity. The backlight will turn on again the first time any
button is pressed.
IMPORTANT: The buttons on the keypad still function normally even when the
backlight is turned off. For example, if you press Admin when the backlight is off, the
MAIN MENU appears, and the backlight comes on.
2.1.2 Card Number Masking
To reduce the risk of fraudulent card use, only a portion of the cardholder's Card number is
printed. The remainder of the Card number is masked with an '*' ( i.e., an asterisk is printed
for each of the remaining digits of the number).
IMPORTANT: Do not disable Merchant Receipt Card Number Masking.
If Merchant Receipt Card Number Masking is disabled, the Card number and the
Expiry date will be fully displayed on the Merchant copy of the receipt.
2.1.2.1 On Receipts
Card masking is dependent on payment type (i.e., credit or debit) and the card issuer.
For credit (and some debit chip) cards:
[Cardholder copy] The Card number will appear masked as ***************1234
while no Expiry date appears at all. .
[Merchant copy] The Card number will appear as 1234***********1111 while the
Expiry date will appear masked as ****.
For most debit cards:
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2 Features and Procedures
[Cardholder copy] The Card number will appear masked as 1234567891*********.
[Merchant copy] The Card number will appear masked as 1234***********1111.
For rewards/gift cards:
[Cardholder copy] An Ernex Card number will appear masked as
***************1234 while no Expiry date appears.
[Merchant copy] The Card number will appear masked as 1234***********1111
while the Expiry date will appear fully masked as ****.
An Air Miles Rewards Card number will appear fully as 12345678911.
2.1.2.2 On Reports
If a POS Admin card is swiped at the SWIPE ADMIN CARD prompt during a report
transaction, the Card numbers on the printed report will NOT be masked (i.e., the full Card
number is printed). The Card numbers displayed on the screen (e.g., in the Transaction
Inquiry) are NOT masked on the terminal display.
If the SWIPE ADMIN CARD prompt is bypassed by pressing the OK key, the Card numbers
are masked on the report and on the terminal display. In addition, the credit card (including
some debit chip cards) Expiry dates are not printed on the report.
2.1.3 Communications Status
As the terminal communicates with the Moneris Host, it displays PROCESSING to indicate
that the transaction is proceeding correctly. Depending on the type of communication,
additional status information is provided
2.1.3.1 Ethernet Communications Status
If your terminal is using Ethernet Communications to communicate with the Moneris Host,
the terminal will connect to the Moneris Host each time you begin a transaction (it does not
make any noise when it attempts to connect).
The following symbols appear in the top left corner on the following screens: MAIN MENU,
TRANSACTIONS, REPORT FUNCS, ADMIN FUNCS, and CONFIG FUNCS.
To display these icons from the READY screen, press the Admin key to access the ADMIN
FUNCTIONS menu.
Icon Description
(Ethernet Connection Available symbol)
appears under normal conditions and indicates that the terminal is
configured to use Ethernet communications and the Ethernet
connection is up.
(Ethernet Connection Not Available symbol)
appears when there is a problem with the Ethernet connection.
An error message may also appear.
If your terminal is configured to use Ethernet communications AND the Dial Parameters are
configured on your terminal AND your terminal is connected to a dial line:
•when there is a problem with the Ethernet connection, the terminal will automatically
attempt to use the dial line to communicate with the Moneris Host and the
ETHERNET COMMS ERROR-DIAL USED PRESS OK prompt will appear.
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2 Features and Procedures
2.1.3.2 Dial Communications Status
If your terminal base is using Dial Communications to communicate with the Moneris Host,
the terminal will dial the Moneris Host each time you begin a transaction (it does not make
any noise when it dials).
•Under normal conditions the terminal will not indicate the status of the dial line.
•If there is a problem with the dial communications, an error message will appear.
2.1.4 The Menu Feature
All transactions and functions can be accessed through menus and sub-menus.
To navigate through the menus:
- Scroll down: press F1 to move the highlight bar down
- Scroll up: press F3 to move the highlight bar up
- Select a highlighted item :press OK.
For quicker access to transactions and functions use the Short-cut codes.
2.1.4.1 The Main Menu
The Main menu (see MAIN MENU below) gives you access to sub-menus that allow you to
select financial transactions, manage processed financial transactions and configure your
terminal to perform the transactions you need.
The menus are listed in the order they appear on the menu.
MAIN MENU Opens the:
TRANSACTIONS TRANSACTIONS menu
ERNEX Ernex Gift and Loyalty menu
REWARDS Air Miles REWARD menu
REPORTS REPORT FUNCS menu
ADMIN ADMIN FUNCS menu
CONFIGURATION CONFIG FUNCS menu
To access the MAIN MENU:
from the READY screen:
•Simply press the Admin key.
2.1.4.2 The Transactions Menu
This menu allows you to select the type of transaction you wish to process.
The transactions are listed in the order they appear on the menu. Some items may not appear
on the terminal until a specific feature is enabled.
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2 Features and Procedures
TRANSACTIONS From the READY screen
PURCHASE process a credit or debit Purchase transaction
REFUND process a credit or debit Refund transaction for a portion of or
the full amount of the original Purchase
PRE-AUTH process a Pre-Authorization transaction
P-A ADVICE process an Advice (to complete a Pre-Authorization
Transaction)
P-A ADVICE LST complete or delete multiple Pre-Auth transactions from a list
Note: This item appears only if Tip Reporting is enabled.
PAYMENT
processes a private label Payment transaction
Note: This item appears only if the terminal is set up on the
Moneris Host to process this transaction.
CHEQUE AUTH
connect to a cheque authorization service and obtain approval based on a credit card or driver's licence
Note: This item appears only if the terminal is set up on the
Moneris Host to process this transaction.
VOID-PURCHASE void a credit or debit Purchase transaction for the full amount
of the original Purchase transaction. In effect this cancels the
original Purchase transaction.
VOID-REFUND void a credit or debit Refund transaction for the full amount
of the original Refund transaction. In effect this cancels the
original Refund transaction.
VOID-PAYMENT
void a private label Payment transaction
Note: This item only appears if the terminal is set up on the
Moneris Host to process this transaction.
To access the TRANSACTIONS menu:
from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Press OK to select TRANSACTIONS.
The TRANSACTIONS menu appears.
2.1.4.3 The Reporting Functions Menu
This menu allows you to produce a variety of reports and perform a close batch on your
terminal.
The reports are listed in the order they appear on the menu. Some items may not appear on the
terminal until a specific feature is enabled.
REPORT FUNCS Allows you to print:
CLOSE BATCH a Batch Totals report and
close the current batch in order to deposit funds in your
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2 Features and Procedures
account
TRANS LIST a list of all stored transactions by date or by batch
TRANS INQUIRY a list of transactions based on selected criteria and
print duplicate Merchant Copies of receipts and
delete Pre-Authorization transactions
DEPOSIT TOTALS a report listing deposit totals by card and transaction type
MERCH SUBTOTAL a report listing totals in the current batch by card and
transaction type
TIP TOTALS a report that shows the Tip summary of all Purchase and Pre-
Auth Advice transactions for the current batch
Note: This item appears only if Tip Reporting is enabled.
MULTI TERM RPT a Deposit Totals report for each terminal associated with your
Moneris Merchant ID
This item appears only if Multi-Terminal Reporting is
enabled.
CLERK INQUIRY a report listing totals for a specific clerk, a group of clerks or
all clerks
This item appears only if Clerk Subtotalling is enabled.
PRE-AUTH LIST a list of Pre-Authorization transactions based on selected
criteria
EMV PARMS LIST a report listing the current EMV parameter settings
CONFIG LIST a report listing the current settings for each parameter
HELP LIST
a list of the functions and transactions with their Shortcut codes
To access the REPORT FUNCS menu:
from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to REPORTS, and press OK.
The REPORT FUNCS menu appears.
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2 Features and Procedures
2.1.4.4 The Admin Functions Menu
This menu allows you to perform the administrative functions required to manage your
terminal.
The functions are listed in the order they appear on the menu.
ADMIN
FUNCTIONS Allows you to:
LOGON log on to the Moneris Host and allow the terminal to process
transactions.
LOGOFF log off of the Moneris Host and prevent the terminal from
processing transactions
REPRINT print a duplicate copy of the most recently printed receipt or
report
MC TRNS DATA
print the DE55 data for the most recent MasterCard EMV transaction that has gone online
LANGUAGE switch the language displayed on the terminal and printed on the
merchant copy of the receipt from English to French and vice
versa
BACKLIGHT turn the display backlight off and on
TRAINING enter and exit Training mode
CREDIT APP
Allows for the instant processing of a customer's Private Label Credit Card Application.
To access the ADMIN FUNCS menu:
from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to ADMIN, and press OK.
The ADMIN FUNCTIONS menu appears.
2.1.4.5 The Configuration Menu
The Configuration menu (see CONFIG FUNCTIONS below) contains a list of parameters and
programs that can be enabled and configured on the HiSpeed 6200 terminal.
IMPORTANT:A number of these programs require agreements between the merchant
and a service provider other than Moneris Solutions. Please ensure that the necessary
agreements are in place before attempting to configure those programs on the terminal.
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2 Features and Procedures
The parameters and programs are listed in the order they appear on the menu. Some items
may not appear on the terminal until another feature is enabled.
CONFIG
FUNCTIONS Allows you to:
INITIALIZATION initialize the terminal to the Moneris Host
GENERAL PARAMS configure the communications (if not using Dial) and other
parameters that affect all transactions, e.g., tip entry and
admin card protection
DIAL CONFIG configure the parameters required to use a regular phone line
to communicate with the Moneris Host
ETHERNET CFG configure the parameters required to use the Internet to
communicate with the Moneris Host
PRINTER CONFIG configure the receipt printing options including number of
copies, signature lines and trailer messages on your receipt
MULTI TERM CFG configure a terminal in order to use multi-terminal reporting
CLERK TOTALS configure the terminal to display the Clerk ID prompt
CLERK MAINT add and remove Clerk IDs (if Clerk Totals is enabled)
DEFAULT CLERK configure the Default Clerk ID on a terminal
PURCHASE CARD configure the merchant name and tax type for processing
purchasing and corporate cards
REMOTE D-LOAD download upgrades from the Moneris Host
RESTORE DEFLT reset all of the parameters on the terminal to the factory
defaults
To access the CONFIG FUNCS menu:
from the READY screen:
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to CONFIGURATION, and press OK.
The CONFIG FUNCS menu appears.
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2 Features and Procedures
2.1.4.6 The General Parameters Menu
The General Parameters menu allows you to enable and configure the optional features on
your terminal.
The parameters are listed in the order they appear on the menu. Some items may not appear
on the terminal until another feature is enabled.
GENERAL
PARAMETERS Allows you to:
COMMS TYPE select the communications type
DECLINED BEEP enable the terminal to emit a beep when a financial
transaction has been cancelled, declined, or not completed
TIP REPORTING enables Pre-Authorization Advice List (found in the
TRANSACTIONS menu) and a Tip Totals report (found in
the REPORT FUNCS menu).
TIP ENTRY display Tip prompts during Purchase transactions
TIP PERCENTAGE preset a Tip Percentage
CHIP PRE-AUTH process Pre-Authorization transactions using chip credit
cards as well as magnetic stripe credit cards
COMM WARNINGS Do NOT use this function unless directed to do so by the
Moneris Merchant Service Centre.
CASH BACK enable the ENTER CASH BACK prompt during debit
Purchase transactions
C BACK AMT 1 set a preset Cashback Amount option during debit Purchase
transactions
C BACK AMT 2 set a higher preset Cashback Amount option during debit
Purchase transactions
C BACK AMT 3 set the highest preset Cashback amount or give the customer
the option to key in another amount during debit Purchase
transactions.
CASHBACK LIMIT set the maximum Cashback amount that can be entered
during debit Purchase transactions
BALANCE PROMPT enable the ARE TOTALS BALANCED? prompt during the
Close Batch transaction
INVOICE NUMBER enable the ENTER INVOICE NO entry screen during all
financial transactions
10 Moneris HiSpeed 6200 Operating Manual