Moneris iCT250 User manual

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Moneris® iCT250
Reference Guide

Need help?
Web: moneris.com/support
Toll-free: 1-866-319-7450
Record your Moneris merchant ID here:
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Moneris® iCT250 Reference Guide 1
Contents
Setting up Your Terminal ..............................................................................................5
Before you get started................................................................................................................................6
Hardware setup..........................................................................................................................................8
What to do next................................................................................................................................................12
Communications setup .............................................................................................................................13
Using dynamic IP ..............................................................................................................................................13
Using static IP ...................................................................................................................................................13
Using dial ..........................................................................................................................................................15
Using dial backup (optional).............................................................................................................................15
Setting a dial prefix .......................................................................................................................................................15
Communications troubleshooting....................................................................................................................16
Initialization and logon .............................................................................................................................18
Additional options....................................................................................................................................19
Enabling the external PINpad (if attached) ......................................................................................................19
Printing the contactless logo on contactless transaction receipts...................................................................20
Enabling Tip Entry, Cashback, or Invoice Number............................................................................................20
Changing printer options..................................................................................................................................20
Changing the terminal language.......................................................................................................................21
Enabling the admin password for manual entry protection ............................................................................21
Enabling loyalty and gift cards..........................................................................................................................22
Enabling tip entry (gift cards) .......................................................................................................................................22
Using Your Terminal ...................................................................................................23
Moneris iCT250 ........................................................................................................................................24
Terminal keys and hardware ............................................................................................................................25
Optional external PINpad .........................................................................................................................26
General guidelines for the iPP320 PINpad .......................................................................................................26
Card types................................................................................................................................................27
Magnetic stripe card.........................................................................................................................................27
Chip card...........................................................................................................................................................27
Contactless card ...............................................................................................................................................27
Cardholder verification.............................................................................................................................28
Cardholder verification methods (CVM) ..........................................................................................................28
Cardholder verification limit.............................................................................................................................28
Card entry options....................................................................................................................................29
Insert: Chip cards..............................................................................................................................................29
Wave/Tap: Contactless cards ...........................................................................................................................29
Contactless Transaction Limit (CTL)..............................................................................................................................30
Swipe: Magnetic stripe cards ...........................................................................................................................30

Moneris® iCT250 Reference Guide 2
Manual card entry ............................................................................................................................................30
Transactions.............................................................................................................................................31
General guidelines............................................................................................................................................31
Admin code shortcuts.......................................................................................................................................31
Purchase [100]..................................................................................................................................................32
Partially approved Purchase.............................................................................................................................32
Refund [101] / VOID–Purchase [106] / VOID–Refund [107] ............................................................................32
Pre-Authorization [102]....................................................................................................................................32
Cheque Authorization [105] .............................................................................................................................33
Advice using Sequence Number [103] / Force Post [103]................................................................................33
Advice List [109] ...............................................................................................................................................33
Balance Inquiry [110]........................................................................................................................................34
Prompts without tip entry................................................................................................................................34
Merchant prompts: Purchases/Pre-Auths/Refunds/Voids...........................................................................................34
Merchant prompts: Cheque Authorizations.................................................................................................................36
Merchant prompts: Advices/Force Posts .....................................................................................................................36
Customer prompts: On the terminal ............................................................................................................................38
Customer prompts: On the PINpad ..............................................................................................................................40
Prompts with tip entry .....................................................................................................................................41
Merchant prompts: Purchase with tip enabled............................................................................................................41
Customer prompts on the terminal: Purchase with tip entry enabled.........................................................................42
Customer prompts on the PINpad: Purchase with tip enabled ....................................................................................44
Receipts ...................................................................................................................................................46
Signing credit card receipts ..............................................................................................................................46
Reprinting receipts ...........................................................................................................................................46
Card masking ....................................................................................................................................................46
Contactless transactions...................................................................................................................................47
Receipt samples................................................................................................................................................47
Pre-Auth receipt sample ...............................................................................................................................................47
Original receipt sample.................................................................................................................................................47
Partial Approval receipt sample....................................................................................................................................48
Reports ....................................................................................................................................................49
Masking on reports...........................................................................................................................................49
Reprint merchant receipt [66]..........................................................................................................................49
Clerk subtotals report [82] ...............................................................................................................................49
Current batch totals report [99].......................................................................................................................50
Merchant sub-totals report [95].......................................................................................................................50
Pre-auth list [62]...............................................................................................................................................50
Balance inquiry report [94]...............................................................................................................................51
Configuration report [16] .................................................................................................................................51
Tip totals report [96] ........................................................................................................................................51
Admin functions.......................................................................................................................................52
Logon [02].........................................................................................................................................................52
Logoff [03] ........................................................................................................................................................52
Re-initialization [01] .........................................................................................................................................52

Moneris® iCT250 Reference Guide 3
End-of-day process...................................................................................................................................53
Merchant close.................................................................................................................................................53
System close .....................................................................................................................................................54
Troubleshooting.......................................................................................................................................55
Error messages .................................................................................................................................................55
Equipment issues..............................................................................................................................................59
Merchant support.......................................................................................................60

Moneris® iCT250 Reference Guide 4
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Moneris® iCT250 Reference Guide 5
In this section, we go over everything you need to
know to set up your Moneris iCT250.
You can also view our setup videos online at
moneris.com/support-iCT250.
Setting up Your Terminal
Setting up
Your
Terminal

Moneris® iCT250 Reference Guide 6
Before you get started
1. Please confirm that you received all the necessary items in your Welcome Kit.
1If you are setting up the terminal to work as a semi-integrated device with your electronic cash register (ECR), please
note that the iPP320 PINpad is not supported (i.e., a semi-integrated terminal cannot be used in conjunction with an
attached iPP320 PINpad).
2. If your terminal will communicate with the Moneris host over high-speed Ethernet, review the Moneris IP
Readiness Checklist (available at moneris.com/checklist) to ensure that your Ethernet service is ready to
support your terminal.

Moneris® iCT250 Reference Guide 7
3. Make sure you have the following information:
Your 13-digit Moneris Merchant ID (found in your “Important information” email).
Settlement responsibility (found in your Welcome Email): System Close (Moneris closes your batch at
the end of each day) or Merchant Close (you are responsible for closing your batch at the end of each
day).
Optional features e.g. gift cards, loyalty cards, Ernex Terminal ID (found in your Moneris Gift & Loyalty
Welcome letter).
If any of the above required elements are missing, please call Moneris Customer Care toll-free at
1-866-319-7450.
4. Do one of the following:
If you are setting up a standalone terminal (with or without an external iPP320 PINpad): Proceed to
Hardware setup on page 8.
If you are setting up a semi-integrated terminal to work with your electronic cash register (ECR): Refer
to the Moneris iCT250 Semi-Integrated Reference Guide available at moneris.com/support-iCT250, and
follow the instructions in the IMPORTANT: READ FIRST section of that guide.

Moneris® iCT250 Reference Guide 8
Hardware setup
Follow these instructions to set up your terminal hardware. If your location does not have Ethernet networking,
skip to step 2 to setup a dial connection.
1. Hi-Speed Ethernet setup
a. Plug one end of the Ethernet cable into the Magic Box port
labelled ETH.
b. Plug the other end of the Ethernet cable into the
router/switch/hub/internal wiring —whatever is applicable
to the high-speed Internet service at your location. (If
necessary, please refer to the Moneris IP Readiness
Checklist available at moneris.com/checklist.)
Recommendation: Set up dial backup as well (follow the
Dial backup instructions on page 15) so that the terminal
can use dial backup if your Internet service is temporarily
unavailable.

Moneris® iCT250 Reference Guide 9
2. Dial / Dial Backup setup (optional)
a. Plug one end of the dial cable into the Magic Box port labelled
“IN”.
b. Plug the other end of the dial cable into an analog phone jack.
Recommendation: Use a dedicated phone line for the terminal.
Sharing the line with another device (e.g., a fax machine) can
cause communication problems.
c. Do one of the following:
If you ordered an external PINpad, go to step 3, “Connect the external iPP320 PINpad” on
page 9.
If you did not order an external PINpad, go directly to step 4, “Connect the two-part power
supply cable” on page 11.
3. Connect the external iPP320 PINpad (optional)
a. Turn the PINpad over so that the back panel is facing you.
b. Plug the PINpad cable into the USB port on the PINpad
(raise the latch).
c. Fold the latch down and press to secure the cable.
d. Turn the terminal over so that the back panel is facing you.
Locate the two corner latches.

Moneris® iCT250 Reference Guide 10
3. Connect the external iPP320 PINpad (optional)
e. Grip the latches simultaneously, and then pull back to raise
the back panel.
f. Detach the panel completely.
g. If a three-pronged rubber stopper is attached, go to step h.
If there is no stopper, go to step i.
h. Grip the stopper, and pull back until it tears off completely
(or use scissors to carefully snip it off).
i. Plug the PINpad cable into the port labelled USB HOST in
the terminal compartment.
j. Position the PINpad cable so that it sits securely in the
middle groove at the top of the terminal.
k. Position the back panel so that its upper two corner tabs
are slotted into the openings at the top of the terminal.
l. Close the back panel until it snaps shut. (The PINpad cable
should be secured as it passes through the middle opening
between the closed panel and the terminal.)
m. Go to step 4 below.

Moneris® iCT250 Reference Guide 11
4. Connect the two-part power supply cable
a. Insert the plug connector into the adaptor box to form
the complete power cable.
b. Insert the power cable's barrel connector into the Magic
Box's circular port labelled with the power symbol .
c. Plug the other end of the power cable into a power source. The terminal (and external iPP320
PINpad if attached) will power on.
Recommendations: Always plug the power cable into the power source last to avoid power
surges. Use a power bar equipped with surge protection if possible. Do not use the power cable
from your existing terminal, as it may damage your new terminal.
IMPORTANT: You must use the exact power adaptor and cables provided by Moneris to work
with the Moneris iCT250 terminal. Failure to do so may affect the operability of, or cause
damage to, the equipment.
d. Wait for the terminal to display TERMINAL SETUP
REQUIRED.
If you attached an external PINpad, wait for it to
display the CPX version screen as shown here.
e. Go to step 5, “Install the paper roll” on page 12.

Moneris® iCT250 Reference Guide 12
5. Install the paper roll
a. Lift the printer latch up, and then pull back to open the lid and
expose the paper well.
b. Insert the paper roll into the paper well with the loose end
unrolling from the bottom of the roll towards the front of the
terminal.
c. Unroll enough paper to extend at least one inch (2.5 cm) past
the faceplate.
d. Close the lid, and press down to snap it back into place so that the extended paper is pressed
securely against the closed lid and the faceplate.
Note: To advance the paper from the printer when the lid is closed, you must press and hold down
the yellow key when the terminal is powered on. DO NOT attempt to manually advance the
paper by pulling it as this will damage the printer.
What to do next
Your hardware setup is complete. The next step is to configure the terminal, and the external PINpad if
applicable. Choose one of the options below.
If you are setting up the terminal to work as:
a standalone device with an external PINpad, proceed to Enabling the external PINpad on page 19;
a standalone device without an external PINpad, proceed to Communications setup on page 13;
a semi-integrated device with your ECR, refer back to the Moneris iCT250 Semi-Integrated Reference Guide,
and continue the applicable overview setup procedure beginning at step 3, “Enable Semi-Integrated mode
on the terminal...”.

Moneris® iCT250 Reference Guide 13
Communications setup
Your terminal must be configured to communicate with the Moneris host.
1. Do one of the following based on your requirements:
If you are using dynamic IP as default, proceed to Using dynamic IP below.
If you are using static IP as default, proceed to Using static IP on page 13.
If you are using dial as default, proceed to Using dial on page 15.
If you are using dial as backup, proceed to Using dial as backup on page 15.
Tips for moving through the menus
Press the key to answer "yes" to any questions or to scroll down.
Press the key to answer "no" or to scroll up.
Press the green key to select a menu item or finish entering information and move on to the next step.
Using dynamic IP
The terminal is already configured for dynamic IP communications.
1. Do one of the following:
If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an outside line, proceed to
Setting a dial prefix on page 15.
If you are not using dial backup or you are but do not need to enter a prefix, proceed to Initialization and
logon on page 18.
Using static IP
Contact your Internet Service Provider (ISP) to gather the following information: the terminal’s IP address, Mask
ID, Gateway address, and DNS addresses.
Note: If you are configuring the terminal to work as a semi-integrated device with your ECR, you will also need to
know the port number that the ECR is configured to use to communicate with the terminal.
1. Press the key twice, key in 13, and press the green key.
2. Press the green key to select TERMINAL SETUP.
3. Press the green key to select TERMINAL TYPE.
4. Scroll up to STATIC, and press the green key.
5. When the TERMINAL SETUP menu appears, enter the static IP information as follows:
Note: To enter a decimal point, press the 0(zero) key and then press the key.
a. Scroll down to TERMINAL ADDR, and press the green key. Then key in the terminal’s IP address, and
press the green key.

Moneris® iCT250 Reference Guide 14
b. Scroll down to MASK ID, and press the green key. Then key in the terminal’s Mask ID, and press the
green key.
c. Scroll down to GATEWAY, and press the green key. Then key in the terminal's Gateway address, and
press the green key.
d. Do one of the following:
If you are setting up a standalone terminal (with or without an external PINpad): Skip this step,
and go directly to step 6.
If you are setting up the terminal to work as a semi-integrated device with your ECR: Scroll down to
PORT NUMBER, and press the green key. Then key in the port number that the ECR is using to
communicate with the terminal, and press the green key.
6. Press the red key once to return to the ETHERNET SETUP menu.
7. Enter the terminal's DNS address information:
a. Scroll down to DNS SETUP, and press the green key.
b. Scroll down to PRIM ADDRESS, and press the green key. Key in the terminal's Primary DNS Address,
and press the green key.
c. Scroll down to SEC ADDRESS, and press the green key. Key in the terminal's Secondary DNS Address,
and press the green key.
8. Press the red key twice.
The REBOOT TERMINAL message appears, and then the terminal reboots.
9. When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED, go to the next
step.
10. Press the key twice, key in 13, and press the green key.
11. When the ETHERNET SETUP menu appears, press the red key once.
12. When the terminal displays TCP HOST CONNECTION OK PRESS OK, press the green key.
If TCP CONNECTION FAILED or HOST CONNECTION FAILED appears, see page 16 for troubleshooting.
13. When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED, do one of the
following:
If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an outside line, proceed to
Using dial backup on page 15.
If you are not using dial backup or you are but do not need to enter a prefix, proceed to Initialization and
logon on page 18.

Moneris® iCT250 Reference Guide 15
Using dial
To set up dial as your default method of communicating with the Moneris host, follow these steps.
1. Press the key twice, key in 08 and, press the green key.
2. Press the green key to select COMMS TYPE.
3. Scroll up to DIAL, and press the green key.
4. When the GENERAL PARAMETERS menu appears, press the red key two times.
The TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED message appears.
5. Do one of the following:
If you need to enter a prefix (e.g., 9) to connect to an outside line, follow the steps under Setting a
dial prefix on this page.
If you do not need to enter a prefix, proceed directly to Initialization and logon on page 18.
Using dial backup (optional)
If you do not need to enter a prefix (e.g., 9) to connect to an outside line, proceed directly to Initialization and
logon on page 18. If you do need to enter a prefix to connect to an outside line, follow the steps under Setting a
dial prefix (directly below).
Setting a dial prefix
1. Press the key twice, key in 15, and press the green key.
2. Press the green key to select PREFIX.
3. Key in the prefix number (e.g. 9), and press the green key.
4. Press the red key twice.
When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED, proceed to
Initialization and logon on page 18.

Moneris® iCT250 Reference Guide 16
Communications troubleshooting
Error Message
Solution
HOST CONNECTION
FAILED
or
TCP CONNECTION
FAILED
The terminal cannot establish a connection to the Moneris host.
If the terminal is configured for IP:
1. Press the green key to return to the TERMINAL SETUP
REQUIRED screen.
2. Confirm that the Ethernet cable is securely plugged into the
ETH port located on the Magic Box. Refer to High-Speed
Ethernet setup on page 8.
3. Confirm that the router and hub/switch (if any) are functioning
(refer to the Moneris IP Readiness Checklist at
moneris.com/checklist to confirm that your firewall rules have
been updated).
4. Confirm that the network is functioning.
Public Internet: Contact your ISP (Internet service provider)
for assistance.
Corporate WAN: Call your corporate help desk to confirm
that the corporate WAN is functioning properly.
5. Once you have confirmed that your network is functioning:
Press the key twice, key in 11, and press the green key.
6. When the HOST SETUP menu appears, press the red key
once.
7. Do one of the following depending on what appears:
If TCP HOST CONNECTION OK PRESS OK appears, press the
green key. Go to step 8.
If the TCP CONNECTION FAILED error recurs (static IP
configuration only):
a. Press the key twice, key in 13, and press the green
key.
b. Press the green key to select TERMINAL SETUP.
c. Re-enter the static IP values. Go back to Using static IP
(page 13), and continue at step 7.
Table continues on the next page.

Moneris® iCT250 Reference Guide 17
Error Message
Solution
8. Do one of the following:
If you are using dial backup and need to enter a prefix (e.g.,
9) to connect to an outside line, proceed to Setting a dial
prefix on page 15.
If you are not using dial backup or you are but do not need
to enter a prefix, proceed to Initialization and logon on
page 18.
If the terminal is configured for dial:
1. Press the green key to return to the TERMINAL SETUP
REQUIRED screen.
2. Confirm that the dial cable is securely plugged into the
“IN” port located on the Magic Box.
3. Confirm that the COMM TYPE is set to DIAL. Refer to Using dial
on page 15.
4. If the terminal must use a prefix to dial out, ensure that the dial
PREFIX parameter has been configured correctly. Refer to
Setting a dial prefix on page 15.
5. Return to Initialization and logon on page 18.

Moneris® iCT250 Reference Guide 18
Initialization and logon
Before processing any transactions, you must initialize your terminal with the Moneris host and logon.
1. Do one of the following:
If you are setting up a standalone terminal (with or without an external PINpad): Go directly to step 2.
If you are setting up a semi-integrated terminal to work with your ECR: Refer back to your Moneris
iCT250 Semi-Integrated Reference Guide, and continue the applicable overview setup procedure
beginning at step 5 ("Configure the terminal-to-ECR communications parameters…”).
2. Press the key twice, key in 01, and press the green key.
3. When MERCHANT ID appears, key in your current 13-digit merchant ID, and press the green key.
4. When PHONE NUMBER appears, key in the number as follows, and press the green key.
If your merchant ID begins with:
Key in:
00301
1 888 699 7299
00302
1 888 358 8602
00304
1 888 332 8433
5. Wait while the terminal communicates with the Moneris host. Over the next few moments, the screen will
display SENDING, RECEIVING, and PROCESSING.
If SWIPE ADMIN CARD appears, swipe one of the white POS Admin cards (provided with your new
terminal).
6. Wait while the terminal communicates with the Moneris host to log on.
7. If the initialization and logon are successful, the terminal screen should display one of the following READY
screens (which will always display when your terminal is ready to be used):
Standalone terminal:
PURCHASE ENTER AMOUNT appears on the terminal. (If an external PINpad is attached,
WELCOME/BONJOUR appears on the PINpad.)
Semi-integrated terminal:
WELCOME/BONJOUR appears on the terminal.
8. If you need to advance the paper from the printer, you must press and hold down the yellow key when
the terminal is powered on.
Note: Once the paper roll is installed and the printer lid is closed, DO NOT attempt to manually advance the
paper by pulling it as this will damage the printer.
9. Your terminal is ready to process transactions.