Ingenico iSMP4 User manual

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
iSMP4
User Guide

iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
2
Contents
1_Introduction
2_Unpacking
3_Recommendations
3_1 Safety
Sécurité
Sicherheit
3_2 Terminal security
3_3 EC standard compliance marking
3_4 FCC & IC Compliance
3_4_1 Federal Communications Commission
(FCC) Statement
3_4_2 Industry Canada (IC) Statement
3_4_3 FCC/IC RF Exposure (SAR) Statement
3_5 Symbol
3_6 Main Characteristics
4_Installation and connection
4_1 Functional description
4_2 Battery insertion
4_3 Charging iSMP4
4_4 Terminal in its environment
4_5 Power on / off and wakup / sleep
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iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
3
4_6 Connection
4_6_1 USB cable connection
4_7 Payment Integration with Bluetooth
5_Daily use
5_1 Getting started with iSMP4
5_2 iSMP4 keypad functions
5_3 Adjusting the contrast
5_4 Barcode reader
5_5 Card insertion
5_5_1 Swiping a card
5_5_2 Inserting a chip card
5_5_3 Reading Contacless (Optional)
6_Maintenance
6_1 Cleaning of the terminal
Entretien du terminal
Wartung von Endgeräte
6_2 Transport and storage
6_3 Troubleshooting
6_4 End of life
Fin de vie
Produktentsorgung
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iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
4
1_Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this installation guide : It gives
you the necessary information about safety precautions, unpacking,
installation, and maintenance of your terminal.
WARRANTY / SECURITY
Use only accessories delivered with the terminal, and have
maintenance performed by authorized personnel.
Failure to comply with these instructions will void the
manufacturer’s warranty.
This symbol indicates an important Warning.
This symbol indicates advice.
ISMP4 is battery powered, use only Ingenico parts for replacement

iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
5
2_Unpacking
iSMP4 terminal
PSU for battery charging
USB-C câble
The User’s Guide and the EU declaration of conformity might be
included optionally.
Products of ISMP4 range are named : IMP6xx
Depending on the model, the following items are included in the iSMP4
box (including optional accessories) :
ADVICE
Carefully preserve the product packaging; it must be re-
used when the terminal is shipped.
Battery pack
WARNING
The power supply unit provided is specially designed for
this Ingenico terminal. Do not use any other power supply.
Using a power supply with apparently similar voltage/
current characteristics may damage your terminal.

iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
6
AVERTISSEMENT
Dans le cas où vous choisiriez d’utiliser un bloc alimentation,
assurez-vous de n’utiliser que le bloc d’alimentation qui a
été conçu spécialement pour votre terminal. N’utilisez pas
d’autre bloc d’alimentation. L’emploi d’un bloc d’alimentation
présentant des caractéristiques apparemment similaires de
tension/intensité peut endommager votre terminal.
WARNHINWEIS
Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde,
benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung
eines Netzgeräts mit scheinbar ähnlicher Spannung/
Stromstärke kann zur Beschädigung Ihres Terminals führen.
ADVICE
Your terminal is delivered with a clear, protective lm. We
advise that you do not remove this protective lm to ensure
optimum protection of your terminal. It will not alter the use
of the terminal.
3_Recommendations
3_1 Safety
The iSMP4 is tted with a lithium battery, which is not accessible
to the user. Only a qualied technician is authorized to open the
unit and change the battery.
Lithium back-up battery
The iSMP4 is installed with a battery specially designed for this
terminal.
Main battery
Use only the appropriate chargers and batteries listed in the
Ingenico catalog.
Do not short-circuit the battery.
Do not attempt to open the battery door.
Used batteries must be disposed of at the appropriate sites.
Provide an electrical outlet:
Electrical power supply network
Located near the equipment and easily accessible;
That meets the standards and regulations in the
country of use;

iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
7
The terminal ISMP4 can be connected to a power
distribution system of the IT type for Norway.
Sécurité
ISMP4 est équipé d’une batterie au lithium inaccessible à
l’utilisateur. Seul un technicien qualié est autorisé à ouvrir le
bloc et à changer ce composant.
Batterie de sauvegarde au lithium
ISMP4 est équipé d’une batterie spéciquement conçue pour ce
terminal. Ce composant n’est pas accessible par l’utilisateur.
Batterie principale
N’utilisez que les chargeurs et batteries prévus gurant dans
le catalogue Ingenico.
Ne court-circuitez pas la batterie.
N’essayez pas d’ouvrir le terminal.
Les batteries usagées doivent être déposées aux endroits de
récupération prévus.
Ne laissez pas votre terminal sans surveillance à l’intérieur
d’un véhicule.
Dans le cas où la batterie devait être remplacée, cette
opération devrait être réalisée par un technicien qualié.
Utilisation du réseau électrique (accessoire)
Située à proximité du matériel et facile d’accès
conforme aux normes et aux réglementations en vigueur
dans le pays d’utilisation
ISMP4 peut être connecté aux réseaux de distribution
électrique de type IT pour la Norvège.
AVERTISSEMENT
Il existe un risque d’explosion dans les cas suivants :
remplacement incorrect de la batterie, exposition de la
batterie près d’une source de chaleur ou mise de la batterie
au feu.
WARNING
The terminal could explode if the battery is replaced
with an incorrect type.
Use the specied charger only.
Do not disassemble, throw in water or expose to high
temperature.
Dispose of used batteries according to the instructions.

iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
8
3_2 Terminal security
Sicherheit
ISMP4 ist mit einer Lithium-Batterie ausgestattet, mit der
der Benutzer nicht in Berührung kommen darf. Nur ein
qualizierter Techniker ist berechtigt, das Gerät zu öffnen und
diese Komponente auswechseln.
Lithium-Akku
ISMP4 ist mit einem speziell für dieses Terminal bestimmten
Akku ausgestattet. Nur ein qualizierter Techniker ist berechtigt,
das Gerät zu öffnen und diese Komponente auswechseln.
AKKU
Verwenden Sie nur die entsprechenden Auadegeräte und
Akkus, die im Ingenico Katalog aufgeführt sind.
Den Akku nicht kurzschliessen.
Nicht versuchen, das Akku-Gehäuse zu öffnen
Leere Batterien sind umweltgerecht zu entsorgen.
ISMP4 im Fahrzeug ohne Überwachung nicht verlassen.
Als Akku verwechseln werden muss, benutzen Sie einen
Tekniker Intervention.
elektrischen Netz
In der Nähe des Geräts bendet und leicht zugänglich
Welche erfüllt die Normen und Vorschriften in den jeweiligen
Ländern
Das Terminal ISMP kann zu einer Energieverteilung der IT-
Typ für Norwegen angeschlossen werden
WARNHINWEIS
Es besteht Explosionsgefahr bei unsachgemmäss entsorgten
oder ins Feuer geworfenen Batterien und Akkus.
When you receive the terminal, check for signs of tampering. It is
strongly advised that you perform these checks on each terminal as
follows:
The keypad is rmly in place
There is no evidence of unusual wires connected to any
ports on your terminal or associated equipment, the chip
card reader, or any other part of your terminal. Such checks
provide warning of any unauthorized modications to your
terminal. Your terminal detects tampering and repeatedly

iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
9
CAUTION
Never ask customers to divulge their PIN. Advise customers
to ensure that they are not being watched when entering
their PIN.
3_3 EC standard compliance marking
"Refer to the EU declaration of conformity"
ashes the message, Alert Irruption! The terminal is locked
and cannot be used. If you observe the Alert Irruption!
message, contact the terminal help desk immediately.
Ensure that access to your terminal is granted only to staff
that have been independently veried as being trustworthy.
3_4 FCC & IC Compliance
FCC & IC has a specic naming.
The references uses for FCC & IC certications for Bluetooth wi
contact less terminals are:
IC Number : 2586D-ISMP4CLBTWI
FCC ID: XKB-ISMP4CLWIBT
The references uses for FCC & IC certications for Bluetooth contact
less terminals are:
IC Number : 2586D-ISMP4CLBT
FCC ID: XKB-ISMP4CLBT
You are cautioned that changes or modications not expressly
approved by the part responsible for compliance could void the user’s
authority to operate the equipment.
3_4_1 Federal Communications Commis-
sion (FCC) Statement
15.21
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
10
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. his equipment generates, uses
and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
15.105(b)
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician
for help.
15.19 (a) (3)
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
1) This device may not cause harmful interference and
2) This device must accept any interference received, including
interference that may cause undesired operation of the device.