Ingenico iSMP4 User manual

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
iSMP4
User Guide

iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
All rights reserved
2
Contents
1_Introduction
2_Unpacking
3_Recommendations
3_1 Safety
Sécurité
Sicherheit
3_2 Terminal security
3_3 EC standard compliance marking
3_4 FCC & IC Compliance
3_4_1 Federal Communications Commission
(FCC) Statement
3_4_2 Industry Canada (IC) Statement
3_4_3 FCC/IC RF Exposure (SAR) Statement
3_5 Symbol
3_6 Main Characteristics
4_Installation and connection
4_1 Functional description
4_2 Battery insertion
4_3 Charging iSMP4
4_4 Terminal in its environment
4_5 Power on / off and wakup / sleep
4
5
8
8
16
16
7
6
6
9
9
9
11
11
13
14
19
20
21
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iSPM4_User guide
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Copyright© 2016 Ingenico
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4_6 Connection
4_6_1 USB cable connection
4_7 Payment Integration with Bluetooth
5_Daily use
5_1 Getting started with iSMP4
5_2 iSMP4 keypad functions
5_3 Adjusting the contrast
5_4 Barcode reader
5_5 Card insertion
5_5_1 Swiping a card
5_5_2 Inserting a chip card
5_5_3 Reading Contacless (Optional)
6_Maintenance
6_1 Cleaning of the terminal
Entretien du terminal
Wartung von Endgeräte
6_2 Transport and storage
6_3 Troubleshooting
6_4 End of life
Fin de vie
Produktentsorgung
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iSPM4_User guide
900025697 R11 000 03/1216
Copyright© 2016 Ingenico
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4
1_Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this installation guide : It gives
you the necessary information about safety precautions, unpacking,
installation, and maintenance of your terminal.
WARRANTY / SECURITY
Use only accessories delivered with the terminal, and have
maintenance performed by authorized personnel.
Failure to comply with these instructions will void the
manufacturer’s warranty.
This symbol indicates an important Warning.
This symbol indicates advice.
ISMP4 is battery powered, use only Ingenico parts for replacement

iSPM4_User guide
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2_Unpacking
iSMP4 terminal
PSU for battery charging
USB-C câble
The User’s Guide and the EU declaration of conformity might be
included optionally.
Products of ISMP4 range are named : IMP6xx
Depending on the model, the following items are included in the iSMP4
box (including optional accessories) :
ADVICE
Carefully preserve the product packaging; it must be re-
used when the terminal is shipped.
Battery pack
WARNING
The power supply unit provided is specially designed for
this Ingenico terminal. Do not use any other power supply.
Using a power supply with apparently similar voltage/
current characteristics may damage your terminal.

iSPM4_User guide
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AVERTISSEMENT
Dans le cas où vous choisiriez d’utiliser un bloc alimentation,
assurez-vous de n’utiliser que le bloc d’alimentation qui a
été conçu spécialement pour votre terminal. N’utilisez pas
d’autre bloc d’alimentation. L’emploi d’un bloc d’alimentation
présentant des caractéristiques apparemment similaires de
tension/intensité peut endommager votre terminal.
WARNHINWEIS
Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde,
benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung
eines Netzgeräts mit scheinbar ähnlicher Spannung/
Stromstärke kann zur Beschädigung Ihres Terminals führen.
ADVICE
Your terminal is delivered with a clear, protective lm. We
advise that you do not remove this protective lm to ensure
optimum protection of your terminal. It will not alter the use
of the terminal.
3_Recommendations
3_1 Safety
The iSMP4 is tted with a lithium battery, which is not accessible
to the user. Only a qualied technician is authorized to open the
unit and change the battery.
Lithium back-up battery
The iSMP4 is installed with a battery specially designed for this
terminal.
Main battery
Use only the appropriate chargers and batteries listed in the
Ingenico catalog.
Do not short-circuit the battery.
Do not attempt to open the battery door.
Used batteries must be disposed of at the appropriate sites.
Provide an electrical outlet:
Electrical power supply network
Located near the equipment and easily accessible;
That meets the standards and regulations in the
country of use;

iSPM4_User guide
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The terminal ISMP4 can be connected to a power
distribution system of the IT type for Norway.
Sécurité
ISMP4 est équipé d’une batterie au lithium inaccessible à
l’utilisateur. Seul un technicien qualié est autorisé à ouvrir le
bloc et à changer ce composant.
Batterie de sauvegarde au lithium
ISMP4 est équipé d’une batterie spéciquement conçue pour ce
terminal. Ce composant n’est pas accessible par l’utilisateur.
Batterie principale
N’utilisez que les chargeurs et batteries prévus gurant dans
le catalogue Ingenico.
Ne court-circuitez pas la batterie.
N’essayez pas d’ouvrir le terminal.
Les batteries usagées doivent être déposées aux endroits de
récupération prévus.
Ne laissez pas votre terminal sans surveillance à l’intérieur
d’un véhicule.
Dans le cas où la batterie devait être remplacée, cette
opération devrait être réalisée par un technicien qualié.
Utilisation du réseau électrique (accessoire)
Située à proximité du matériel et facile d’accès
conforme aux normes et aux réglementations en vigueur
dans le pays d’utilisation
ISMP4 peut être connecté aux réseaux de distribution
électrique de type IT pour la Norvège.
AVERTISSEMENT
Il existe un risque d’explosion dans les cas suivants :
remplacement incorrect de la batterie, exposition de la
batterie près d’une source de chaleur ou mise de la batterie
au feu.
WARNING
The terminal could explode if the battery is replaced
with an incorrect type.
Use the specied charger only.
Do not disassemble, throw in water or expose to high
temperature.
Dispose of used batteries according to the instructions.

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3_2 Terminal security
Sicherheit
ISMP4 ist mit einer Lithium-Batterie ausgestattet, mit der
der Benutzer nicht in Berührung kommen darf. Nur ein
qualizierter Techniker ist berechtigt, das Gerät zu öffnen und
diese Komponente auswechseln.
Lithium-Akku
ISMP4 ist mit einem speziell für dieses Terminal bestimmten
Akku ausgestattet. Nur ein qualizierter Techniker ist berechtigt,
das Gerät zu öffnen und diese Komponente auswechseln.
AKKU
Verwenden Sie nur die entsprechenden Auadegeräte und
Akkus, die im Ingenico Katalog aufgeführt sind.
Den Akku nicht kurzschliessen.
Nicht versuchen, das Akku-Gehäuse zu öffnen
Leere Batterien sind umweltgerecht zu entsorgen.
ISMP4 im Fahrzeug ohne Überwachung nicht verlassen.
Als Akku verwechseln werden muss, benutzen Sie einen
Tekniker Intervention.
elektrischen Netz
In der Nähe des Geräts bendet und leicht zugänglich
Welche erfüllt die Normen und Vorschriften in den jeweiligen
Ländern
Das Terminal ISMP kann zu einer Energieverteilung der IT-
Typ für Norwegen angeschlossen werden
WARNHINWEIS
Es besteht Explosionsgefahr bei unsachgemmäss entsorgten
oder ins Feuer geworfenen Batterien und Akkus.
When you receive the terminal, check for signs of tampering. It is
strongly advised that you perform these checks on each terminal as
follows:
The keypad is rmly in place
There is no evidence of unusual wires connected to any
ports on your terminal or associated equipment, the chip
card reader, or any other part of your terminal. Such checks
provide warning of any unauthorized modications to your
terminal. Your terminal detects tampering and repeatedly

iSPM4_User guide
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CAUTION
Never ask customers to divulge their PIN. Advise customers
to ensure that they are not being watched when entering
their PIN.
3_3 EC standard compliance marking
"Refer to the EU declaration of conformity"
ashes the message, Alert Irruption! The terminal is locked
and cannot be used. If you observe the Alert Irruption!
message, contact the terminal help desk immediately.
Ensure that access to your terminal is granted only to staff
that have been independently veried as being trustworthy.
3_4 FCC & IC Compliance
FCC & IC has a specic naming.
The references uses for FCC & IC certications for Bluetooth wi
contact less terminals are:
IC Number : 2586D-ISMP4CLBTWI
FCC ID: XKB-ISMP4CLWIBT
The references uses for FCC & IC certications for Bluetooth contact
less terminals are:
IC Number : 2586D-ISMP4CLBT
FCC ID: XKB-ISMP4CLBT
You are cautioned that changes or modications not expressly
approved by the part responsible for compliance could void the user’s
authority to operate the equipment.
3_4_1 Federal Communications Commis-
sion (FCC) Statement
15.21
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

iSPM4_User guide
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This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. his equipment generates, uses
and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
15.105(b)
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician
for help.
15.19 (a) (3)
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
1) This device may not cause harmful interference and
2) This device must accept any interference received, including
interference that may cause undesired operation of the device.

iSPM4_User guide
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3_4_2 Industry Canada (IC) Statement.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1) this device may not cause interference, and
2) this device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes:
1) l’appareil ne doit pas produire de brouillage, et
2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
Changes or modications made to this equipment not expressly
approved by (manufacturer name) may void the FCC authorization to
operate this equipment.
3_4_3 FCC/IC RF Exposure (SAR)
Statement.
The iSMP4 terminal has been tested and meets applicable limits for
radio frequency (RF) exposure. Specic absorption rate (SAR) refers
to the rate at which the body absorbs RF energy. The SAR limit is 1.6
watts per kilogram averaged over 1 gram of tissue. Carry the iSMP4 at
least 5mm away from your body to ensure exposure levels remain at
or below the tested levels. Cases with metal parts may change the RF
performance of the device, including its compliance with RF exposure
guidelines in a manner that has not been tested or certied.
L’ISMP4 a été testé et conforme aux limites d’exposition aux
radiofréquences (RF). Le DAS (Débit d’Absorption Spécique) fait
référence au taux d’absorption des tissus humains aux ondes
électromagnétiques. La limite du DAS est de 1,6W/kg en moyenne pour
1 gr de tissu. Garder l’ISMP4 à 5mm de votre corps permet de garantir
un niveau d’exposition inférieur ou égale aux niveaux testés. Des cas
d’utilisation de l’ISMP4 sur pièces métalliques peuvent modier les
performances radio de l’appareil pouvant remettre en cause son DAS.
Ces cas précis ne sont pas testés et certiés.
The ISMP4 complies with the FCC safety requirements for RF exposure
in accordance with FCC rule part §2.1093 and KDB447498 D01 for
portable use conditions.

iSPM4_User guide
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Copyright© 2016 Ingenico
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CAUTION
The user is cautioned that any changes or modication
not approved by INGENICO could void user’s authority to
operate the equipment.
In order to meet FCC and Industry Canada RF radiation exposure limits
for general population, this device must only be operated when held
in the hand or in desktop position with a minimum separation distance
of at least 20cm from the user’s body and it must not be collocated or
operated in conjunction with any other antenna or transmitter.
Use of this device with an accessory in order to be worn and operated
on user’s body is strictly prohibited and will invalidate the certications
obtained for FCC and Industry Canada.
An de respecter les directives de la FCC et d’Industrie Canada
concernant les expositions radiofréquence, cet appareil ne doit
fonctionner que tenu dans la main ou sur station d’accueil avec une
distance minimale d’au moins 20cm du corps de l’utilisateur et il ne
doit pas être en colocation ou coopération avec une autre antenne ou
émetteur. L’utilisation de cet appareil avec un accessoire dans le but
d’être porté et fonctionné sur le corps de l’utilisateur est strictement
prohibé et invalidera les certications FCC et Industrie Canada obtenues
L’ISMP4, dans un mode portable de fonctionnement, est conforme
aux exigences de sécurité FCC concernant l’exposition aux ondes
électromagnétiques suivant les règles FCC part §2.1093 et KDB447498
D01
The ISMP4 complies with the IC safety requirements for RF exposure in
accordance with RSS-102 Issue 5 for portable use conditions.
L’ISMP4, dans un environnement portable, est conforme aux exigences
de sécurité IC concernant l’exposition aux ondes électromagnétiques
suivant les règles RSS-102 Issue 5

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3_5 Symbol
The following symbols area used on the terminal and the power supply:
The CE symbol indicates that the product meets the
requirements of the applicable EC directives. It is a mandatory
HYPERLINK "http://en.wikipedia.org/wiki/Certication_mark" \o
"Certication mark" conformity symbol for certain products sold within
the HYPERLINK "http://en.wikipedia.org/wiki/European_Economic_
Area" \o "European Economic Area" European Economic Area (EEA).
The UL symbol appears on end-user products and complete
components suitable for factory and eld installation. All
component suitable carrying these symbols are covered
by our Follow-Up Services program to determine that
component continue to be manufactured in compliance with UL’s safety
requirements.
The RCM symbol indicates compliance with the Australian
Communications and Media Authority’s (ACMA) regulatory
arrangements for telecommunications, radio, EMC, and
electromagnetic energy (EME).
This TÜV symbol indicates that a component suitable
was examined by experts and there are no safety
concerns.
Waste of Electrical and Electronic Equipment (WEEE) symbol
indicates that when the end-user discards this product, it
must be sent to separate collection facilities for recovery and
recycling.
Mark indicating a power supply meets the level VI
requirements.
This symbol indicates that the terminal operates with
continuous voltage. It is followed by the ratings (voltage
and current for instance).
This symbol indicates that the terminal operates with
alternative voltage. It is followed by the ratings (voltage and
current for instance).

iSPM4_User guide
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Double insulated or class 2 electrical appliances are products
that have been designed in a way so as not to require a safety
connection to electrical earth (These products must NOT have
a safety connection to Earth).
Indoor use symbol.
3_6 Main Characteristics
The main technical characteristics of the Ingenico iSMP4 terminal are :
133 x 72 x 19 mm
Battery
(Batterie, Akku) 2000 mAh Li-ion
100-240VAC / 50-60 Hz -
Class II equipment
Electrical mains network
(Réseau de distribution électrique,
Elektrische Stromnetz)
Mass
(Poids, Gewicht)
Dimensions
(dimensions, Maße)
187 g
RAYONNEMENT LASER, NE PAS REGARDER DANS
LE FAISCEAU, APPAREIL À LASER DE CLASSE 2
LASER RADIATION, DO NOT STARE INTO BEAM,
CLASS 2 LASER PRODUCT

iSPM4_User guide
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Operating conditions
85% at +40°C
Connections on terminal
(Connexions sur le terminal,
Terminalanschluss)
USB-C serial link
Ambient temperature (Température
ambiante, Raumtemperatur)
Max relative humidity
(Humidité relative maxi,
Max. Relative Luftfeuchte)
from 0°C to +40°C (battery
charging)
from -10°C to +45°C (non
charging)
Power supply unit
2Amps (traveller power sup-
ply provided by Ingenico)
Weight
(Poids, Gewicht)
Power
(Puissance, Leistung)
100 g
Storage conditions
Storage temperature
(Température de stockage,
Lagertemperaturen)
Max relative humidity
(Humidité relative maxi,
Max. relative Luftfeuchte)
-20°C,+55°C
85% at +55°C

iSPM4_User guide
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Copyright© 2016 Ingenico
All rights reserved
16
4_Installation and connection
4_1 Functional description
The ISMP4 is a secure EMV Chip & PIN mobile payment holster. The
ISMP4 allows mobile merchants to convert their Smartphone or tablet
into a powerful & secure POS solution.

iSPM4_User guide
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Magnetic
stripe reader
1
on/off and wake
up/sleep button
2
Bar code scanner
activation buttons
3
4menus navigation
keys
5USB-C connector
6
Display

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8Smart Card Reader
7Bar code scanner
Magnetic
stripe reader
1

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4_2 Battery insertion
CAUTION
Before starting, turn off the terminal and disconnect the
USB cable.
Pull up battery door
Insert contact side rst

iSPM4_User guide
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Copyright© 2016 Ingenico
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4_3 Charging iSMP4
Before using the iSMP4 for the rst time, charge it for
about four hours. Subsequent charges take three hours to
reach maximum charge.
Fast charging : Use the USB-C power supply (provided by
Ingenico)
Slow charging : Use the USB-C / USB-A adapter cable
(provided by Ingenico)
CAUTION
Operating the iSMP4 for the rst time without the AC
adapter, and without fully charging the backup battery
might result in loss of data stored in RAM memory. When the
main battery is removed, the backup battery retains date
and time for at least 10 minutes.
A battery indicator is displayed on the iSMP4 screen,
indicating the amount of charge.
Warning
There is a risk of explosion if the battery is incorrectly
replaced or is discarded in a re. Please dispose of used
batteries by following the instructions described in section
6.4.
A red LED lights
when the battery
level is too low