
Section 2. Support Policy
2.1 User Updates To activate your warranty and receive product update information news and valuable infor-
mation related to this and other BAS products, fill out and return the Warranty Enrollment
Card which was shipped with the instrument. We would like to know who you are, and what
more you want to know about electrochemical detection.
2.2 Damaged Shipments Breakage of any part of this instrument during shipping should be reported immediately to
BAS Customer Service. You must retain the original packing box and contents for inspec-
tion by the freight handler. BAS will replace any new instrument damaged in shipping with
an identical product as soon as possible after the claim filing date. Claims not filed within
30 days after the shipping date will be invalid.
Do not return damaged goods to BAS without first contacting Customer Service for a Return
Authorization Number (RA#). When a defective part is returned to BAS, the RA# immediately
identifies you as the sender and describes the item being returned. Bioanalytical Systems re-
fuses all unauthorized return shipments.
2.3 Product Warranty BAS products are fully warranted against defects in material and workmanship. The LC-4C
amperometric controller is unconditionally warranted for one year from date of shipment,
except when failure is due to obvious abuse or neglect, unauthorized tampering, procedures
not described in manuals, or improper connection of electronic units to other components.
Electrochemical cells are warranted for 60 days from date of shipment under the same exclu-
sions. Chromatographic columns and injection valves are warranted for 30 days. The follow-
ing items are not covered under any warranty: carbon paste, activated aluminum oxide,
lamps, panel lights, fuses, pump seals, valve seals, and reference electrodes.
For any product expressly covered under this warranty, BAS is liable only to the extent of re-
placement of defective items. Bioanalytical Systems, Inc. shall not be liable for any personal
injury, property damage, or consequential damages of any kind whatsoever. The foregoing
warranty is in lieu of all other warranties of merchantability and fitness for a particular pur-
pose.
Section 2. Support Policy
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