Bay Alarm Medical In-Home Medical User manual

In-Home Medical Alert System
Quick Start Guide

2
1. Setting Up a Cellular System
2. Setting Up a Landline System
3. Understanding Automatic Fall Detection
4. Beautifying Your Button with Bella Charms
5. A Lock Box to Secure Emergency Keys
6. Customer Referral Benefit
Emergency dispatchers
may call. Save this number
for caller ID recognition:
1-844-996-0208
Customer Service & Tech Support
1-877-522-9633
Instructional Videos
www.BayAlarmMedical.com/videos
Contact
In this guide

3For help setting up, call us: 1-877-522-9633
In-Home System base kit
In-Home Base Unit with AC Power Adapter
Landline or Cellular
AC Power Outlet
not controlled by a switch
Personal Help Button
with wrist band & neck lanyard
Internet Modem
only for Landline Systems
OR
Telephone Cable
only for Landline Systems
Telephone Wall Jack
only for Landline Systems
Lock BoxWall Buttons Bella Charms
for standard buttons
All-In-One
with AFD
SOS Mobile
with AFD
Auto Fall
Detection (AFD)
The In-Home System
Products
What you need to set up
Add-on accessories
Overview

4For help setting up, call us: 1-877-522-9633
Setting Up
a Cellular System
Follow all the set-up directions to ensure proper system functions.
1. Place the Base Unit in an area with strong
signal ( i.e. by a window, or a glass door).
2. Plug the Base Unit’s power cord into
the power outlet ( that is not controlled
by a switch).
3. Find the ‘O/I’ power switch on
the rear of the Base Unit and slide it
to the ‘ I ’ position.
The status light will start to flash orange
while it searches for cellular coverage
4. When ready, the Base Unit will announce,
“System Ready” and the status light
will turn green.
Wait 30 seconds before moving on
to the next steps. ■

5For help setting up, call us: 1-877-522-9633
In-Home System, Cellular
Test the Device
The Device Test will help you confirm that
your unit is fully functional.
1. Press the ‘HELP’ button on the Base Unit.
It will announce, “Calling for help.”
2. After a period of beeps, followed by
brief silence, a live operator will
connect over the 2-way speaker on the
Base Unit. Let the operator know that you
are testing. Follow their instructions.
3. Once the test is complete, press the
‘RESET’ button on the Base Unit. ■
Test the Range
The Range Test will help determine the connection
between your buttons and the Base Unit in and
around your home. Please perform the following
for each of your help buttons before using.
1. Press the ‘MODE’ button, on the rear of the
Base Unit. It will announce, “Range Test Mode.”
Device will time out and reset if no action is taken
after 45 seconds.
2. Press the Personal Help Button. A steady
tone will sound from the Base Unit.
This means the unit is detecting the button.
Repeat these steps for various locations
throughout the residence and yard.
3. Once areas in and around the residence are
tested, press the ‘RESET’ button. Unit should
announce, “System Ready.” ■
NOTE: We recommend that you perform
a Device Test once a month.
NOTE: Follow the same steps to test your
personal Help Button and any wall button.
NOTE: If you do not hear an operator from
the 2-way speaker, you should receive a call
on the phone number provided to us.
If you get neither response from the 2-way
speaker nor from your home telephone
within 3 minutes, call us immediately.
NOTE: If you press the Personal Help Button
and the Base Unit does not follow with a tone,
this means your button is not detectable at that
location and will not trigger a help signal.
NOTE: It may be helpful to have two people
perform the range test. Person 1 will stay at
the Base Unit to listen for the steady tone.
Person 2 will press the personal Help Button in
different locations around the residence and yard.

6For help setting up, call us: 1-877-522-9633
Setting Up
a Landline System
(A) Setting up to a telephone wall jack:
1. Place the Base Unit near a power outlet
( that is not controlled by a switch )
and a telephone wall jack. Avoid obstacles
( i.e. concrete walls; metals; electronics ).
2. Plug the Base Unit’s power cord into
the power outlet.
3. If you do not have a telephone cord
plugged into your telephone wall jack,
please skip this step; proceed to step 4.
Otherwise, unplug the telephone cord
from your telephone wall jack and plug it
into the ‘PHONE’ port of the Base Unit.
4. Connect one end of the wall cord
(provided) into the ‘WALL’ port of the
Base Unit. Connect the other end of the
wall cord into your telephone wall jack.
(B) Setting up to a modem:
1. Place the Base Unit near a power outlet
( that is not controlled by a switch )
and your modem. Avoid obstacles
( i.e. concrete walls; metals; electronics ).
2. Plug the Base Unit’s power cord into
the power outlet.
3. On your modem, unplug the phone cord
from Tel/Line 1. Plug it into the ‘PHONE’
port on the rear of the Base Unit.
4. From the Base Unit, connect the end of
the wall cord (provided) into your modem
port that is marked Tel/Line1.
5. Press the ‘RESET’ button. Unit should
announce “System Ready.” ■
5. Press the ‘RESET’ button. The Base Unit
will announce, “System Ready.” Proceed
to Test the Range and Test the Device. ■
Follow the set-up directions for either a wall jack (A)
or your modem (B).
NOTE: If you plugged a phone into the Base
Unit, you can pick up the home phone and
check for a dial tone.
NOTE: You can pick up your home phone
and check for a dial tone. If you do not hear
a dial tone, contact our Technical Support.

7For help setting up, call us: 1-877-522-9633
Test the Range
The Range Test will help determine the connection
between your buttons and the Base Unit in and
around your home. Please perform the following
for each of your help buttons before using.
1. Press the ‘T/L’ button, on the rear of the
Base Unit. It will announce, “Range Test Mode.”
Device will time out and reset if no action is taken
after 45 seconds.
2. Press the Personal Help Button. A steady
tone will sound from the Base Unit.
This means the unit is detecting the button.
Repeat these steps for various locations
throughout the residence and yard.
3. Once areas in and around the residence are
tested, press the ‘RESET’ button. Unit should
announce, “System Ready.” ■
In-Home System, Landline
Test the Device
The Device Test will help you confirm that
your unit is fully functional.
1. Press the ‘HELP’ button on the Base Unit.
It will announce, “Calling for help.”
2. After a period of beeps, followed by
brief silence, a live operator will
connect over the 2-way speaker on the
Base Unit. Let the operator know that you
are testing. Follow their instructions.
3. Once the test is complete, press the
‘RESET’ button on the Base Unit. ■
NOTE: If you press the Personal Help Button
and the Base Unit does not follow with a tone,
this means your button is not detectable at that
location and will not trigger a help signal.
NOTE: It may be helpful to have two people
perform the range test. Person 1 will stay at
the Base Unit to listen for the steady tone.
Person 2 will press the personal Help Button in
different locations around the residence and yard.
NOTE: We recommend that you perform
a Device Test once a month.
NOTE: Follow the same steps to test your
personal Help Button and any wall button.
NOTE: If you do not hear an operator from
the 2-way speaker, you should receive a call
on the phone number provided to us.
If you get neither response from the 2-way
speaker nor from your home telephone
within 3 minutes, call us immediately.

To hear more about it, call us: 1-877-522-96338
Add-On Accessories
Understanding
Automatic
Fall Detection
Auto Fall
Detection Only
All-In-One
with AFD
SOS Mobile
with AFD
Automatic Fall Detection (AFD) is
designed to call for help when you’re
unable to. Loved ones with a history of
falling may find this feature beneficial.
How It Works
Auto Fall Detection
(AFD) Activation
The device is worn on the outside
of one’s clothing. AFD is triggered
when there’s sudden, downward
movement, followed immediately
by lack of movement.
Lack of movement
Stillness communicates to the
sensor that a fall has occurred,
that the user is immobilized and
can’t physically push a button.
If you can, press button
For the best efficiency, always
press the button if you’re
physically able to do so, even if
an auto fall alarm is triggered. ■
Ways to prevent false alarms
Depending on lifestyle, the Automatic Fall Detection (AFD)
could be set off unintentionally by movements that mimic a fall.
The following will help prevent that from occurring.
Avoid certain quick movements
Avoid fast movements that can trigger a false alarm, such as
plopping down on a couch, or leaning over to pick up something.
Do not wear it while sleeping
The AFD button should not be worn to bed. Sleeping motions
can set off a false alarm. When this happens, if you don’t
reply to the Monitoring Center, then an emergency response
will be sent to the home.
Handle the device with care
Be careful while putting on or taking off the AFD button. If not
wearing it, place it in a location where it won’t drop or dangle. ■
If a false alarm occurs
Sometimes false alarms can happen even while taking the
necessary precautions. If this happens, please let the call go
through to the Monitoring Center. A representative will
respond from the Base Unit. Please respond back to let them
know that you’re okay, that it was a false alarm.
This service may not be
appropriate for everyone.

To hear more about it, call us: 1-877-522-9633 9
Add-On Accessories
Beautifying
Your Button with
Bella Charms
Only for standard Help Button.
Not compatible with Automatic
Fall Detection ( AFD ) buttons
Stylize your personal neck-worn Help Button with a hand-crafted
Bella Charm pendant. Clip a charm to the back of the button and
be ready for any event. Easily interchangeable, made in the USA.
Each pendant is inspected for quality assuranceand tested for
proper fit prior to delivery. Once shipped, any damages incurred
to the product cannot be replaced or returned.
How to fasten pendant onto
the Help Button
How to detach & swap out
a different design
1. Insert the bottom
of the device into
the lower hooks.
1. Pinch the plastic
tab where it meets
the neck lanyard.
2. Snap it into the
top hooks. Make
sure it’s secure.
2. Gently pull
the device out
towards you.
3. When wearing it,
the Bella Charm
faces outwards.
3. Fasten the device
to the new
pendant design.
4. Press the button
with your thumb
as shown. ■
4. Flip it over
and it’s ready
to wear. ■

Release
Latch
Metal
Shackle
To hear more about it, call us: 1-877-522-963310
A Lock Box to Secure
Emergency Keys
Add-On Accessories
A Lock Box provides a safe way for first responders
to enter your home without breaking the door open.
It unlocks with the 4-digit code that you supplied to
us, and can store up to 5 spare keys for emergency use.
Where to hang the Lock Box
The Lock Box can be attached anywhere that is
secure and accessible. We recommend hanging it
at an entrance, or any of the locations below. ■
How to secure the lock
Front
Door
Back
Door
Security
Gate
Tool
Shed
Water
Spigot
1. Open the Lock Box.
Slide the Release
Latch to the
left & hold it there.
Pull up the
metal shackle.
2. Fasten the metal
shackle through
a door handle.
With Lock Box still
open, store the
emergency keys.
3. Close Lock Box.
Secure it by
jumbling up the
dials. Give it a firm
jiggle to make sure
all is locked. ■
How to unlock the box
Rotate the dials downward
until your code is
displayed. Pull the cover
open towards you. ■
If you need to change the 4-digit code,
call us and we’ll help you do so.
Write down your
4-digit code in the
provided space

To hear more about it, call us: 1-877-522-9633 11
Refer A Friend,
Reward Yourself
Customer Referral Benefit
Receive a FREE month of service if you have
a friend sign up with Bay Alarm Medical.
FAQs
How do I get my free month?
After 60 days following your friend’s
activation, we will process a credit for a
free month of service to you.
In order to receive your credit, please
make sure they mention your full name
at the time of order.
Is there a referral limit?
Not at all ! Tell as many friends as you’d like.
Receive a free month for each friend that
signs up with a new subscription plan.
If 12 friends sign up and stay with us for
60+ days, then you could earn 12 months
of free service ! ■

In-Home Medical Alert System
Quick Start Guide
© All Rights Reserved. Bay Alarm Medical & GetSafe are part of the Bay Alarm Family of Companies. 202206