Bay Alarm Medical In-Home Medical Alert System User manual

Getting Started With
Your In-Home Medical Alert System
Bay Alarm Medical

Table Of Contents
In This Folder:
Welcome
Letter/ Info
Form (on back)
Cancellation Form
Vial of Life
Getting
Started With
Your In-Home
Medical Alert
System Packet
Warranty
(with purchase)
Auto Fall
Detection Info
(with purchase)
Envelope
for Info Form
Getting Started With
Your In-Home Medical Alert System
Bay Alarm Medical
(Folder may contain more or less materials than shown)
Vial of Life
Print Name
Date Completed
Emergency Medical Information
(Please place in visible location, i.e.
Understanding Automatic Fall Detection 6
Beautifying Bella Charms 7
Lockbox Quick Start Guide 8
Cellular In-Home System 4
Setting Up the In-Home System 4
Range Test 5
Landline In-Home System 2
Setting Up the In-Home System 2
Range Test 3
The In-Home System Products 1
WALL
RESET T/L
PHONE
Please look at the rear of the Base
Unit to see if you have Landline or
Cellular system.
#1 #2
RESET MODEO/I
Please look at the rear of the Base
Unit to see if you have Landline or
Cellular system.

1
Need Help? Call 1-877-522-9633
The Monitoring Center may need to call you or your loved ones during an emergency.
Please save both numbers below to your phone so the caller ID can be recognized.
• 1-801-781-6100 • 1-801-781-6101
IMPORTANT:
The In-Home System Products
Products In Upgraded Packages:
In-Home System Base Kit:
What You Need To Set Up:
AC Power Outlet
Personal Help Button
(wristband or necklace)
AC Power Plug
(permanently attached
to Base Unit)
Phone Cord
(should be attached to
Landline Base Unit)
(Landline or Cellular)
In-Home Base Unit
OR
An active Wall Jack OR Modem
(Only for Landline Systems)
A Home Phone
(Only for Landline Systems)
Wall Buttons Lockbox
Personal Help Button
W/ Auto Fall Detection
Bella Charms
(for standard necklace button only) (wall mount available)
Stella Bellarosa
Marina Fantasia

2 Need Help? Call 1-877-522-9633
Setting Up The In-Home System
LANDLINE SYSTEM
1)
1A. Place the Base Unit near a power outlet and a Wall Jack.
Avoid obstacles (i.e. concrete walls, doors).
2A. Unplug the cord from the Wall Jack that is attached to
the Home Phone. Plug it in the “PHONE” port of the Base
Unit. The Base Unit and the Home Phone should now be
connected.
3A. Find the cord attached to the “WALL” port of the Base
Unit. Connect the other end to the Wall Jack. The Base Unit
and the Wall Jack should now be connected.
4A. Pick up the Home Phone and listen for a dial tone.
Follow the set up directions to either the Wall Jack or Modem.
1B. Place the Base Unit near a power outlet and your
Modem. Avoid obstacles (i.e. concrete walls, doors).
2B. Unplug the cord from the Modem that is attached to the
Home Phone. Plug it in the “PHONE” port of the Base Unit.
The Base Unit and the Home Phone should be connected.
3B. Find the cord attached to the “WALL” port of the Base
Unit. Connect the other end of the cord to the port of the
Modem (i.e. Tel/Line 1) that was attached to the home
phone. The Base Unit and Modem should be connected.
4B. Pick up the Home Phone and listen for a dial tone. If
there is no dial tone, try plugging the cord to another port of
the Modem and check the Home Phone again.
(A) SETTING UP TO A WALL JACK:

2) Once the Base Unit is connected to your Home Phone and to
either the a Wall Jack or Modem, plug the AC Power Plug into
an AC Power Outlet. The Base Unit should announce “System
ready” and the status light will turn GREEN.
3) Press the Personal Help Button once to test the system. The
Base Unit will say “Calling for help” followed by an alert
sound. When the signal is received, the Base Unit will say “Call
connected, please wait” followed by a high-pitch sound. An
operator will respond through the Base Unit and ask if you need
help. Inform them that you are testing.
If there is no response after 2 minutes, please press the
“RESET” button on the Base Unit rear. Wait up to 2 minutes for
an operator to respond through your House Phone. If there is
no call, then press the Personal Help Button again. If an
operator does not respond through the Base Unit, please call
us at 1-877-522-9633.
If the test was successful, then continue onto the next page
and follow the Range Test (Landline) directions.
Home
Phone
WALL
RESET T/L
PHONE
WALL
RESET T/L
PHONE
Wall Jack
Home
Phone
Home
Phone
Rear of Base Unit
(A)
(B)
AC Power Outlet
Base Unit
AC Power Plug
STATUS
Status Light
Modem
Tel 1 Tel 2

Need Help? Call 1-877-522-9633 3
LANDLINE SYSTEM

The Range Test will help determine the connection between your buttons and the Base Unit in and around your home. Please
perform the following instructions for all your buttons before use.
On the rear of the Base Unit, press the “T/L” button one
time. The unit will announce, “Range Test Mode.”
Immediately press and hold down the button of the
Personal Help Button (standard or with auto fall) or Wall
Button (if purchased). A steady tone will sound from the
Base Unit. This means the unit is detecting the button.
For Personal Help Buttons, walk around all areas of the
home and yard while holding it down. Listen for the steady
tone from the Base Unit. Take note of any areas where the
tone stops. Stops indicate that the button cannot call for
help in that area.
For Wall Buttons, hold the button down in the desired
location and listen for the steady tone. If there is no tone,
please try placing the Wall Button in a dierent location.
It may be helpful to have two people perform this step. One
person by the Base Unit listening for the tone and the other
holding down the button.
Once all areas are tested, stop pressing down the button.
Then press the black “RESET” button on the rear of the
Base Unit. It will announce, “System ready.” If stops were
detected, try relocating the Base Unit and perform the test
again, and/or contact us at 1-877-522-9633.
If no stops in the tone were detected, then your system
should be ready to use. Please remember to test the system
once per month.
1)
2)
3)
4)
NOTE: Metal objects, mirrors, aluminum siding, and electronic devices (i.e. clock radios, televisions, microwaves) MIGHT

preventing the signal.
WALL
RESET T/L
PHONE
WALL
RESET T/L
PHONE

4 Need Help? Call 1-877-522-9633
CELLULAR SYSTEM
Setting Up The In-Home System
Place the In-Home Base Unit in an area with a strong signal
(i.e. by the window or glass door). Plug the Base Unit AC
Power Plug into the AC Power Outlet.
Find the power switch labeled “O/I” on the back of the
In-Home Base Unit and place it in the “I” position. The status
light will begin to ash ORANGE.
After a short time, the status light will turn GREEN and your
In-Home Base Unit will announce “System ready.” Wait a few
moments before testing.
Press the Personal Help Button once to test the system. The
Base Unit will say “Calling for help” followed by an alert
sound. When the signal is received, the unit will say “Call
connected, please wait” followed by a high-pitch sound.
When an operator asks if you need help, inform them you are
testing.
If an operator does not respond after 2 minutes, please press
the “RESET” button on the Base Unit rear. Wait 10 seconds
and press the Personal Help Button again. An operator will ask
if you need help. Inform them you are testing. You may also
get a call from the operator on the home phone. If there is no
response, please call us at 1-877-522-9633.
If the test was successful, then continue onto the next page
and follow the Range Test (Cellular) directions.
1)
2)
3)
4)
#1 #2
RESET MODEO/I
Base Unit
AC Power Plug
AC Power Outlet
STATUS
Rear of Base Unit

5
Need Help? Call 1-877-522-9633
On the rear of the Base Unit, press the “MODE” button one
time. The Base Unit will announce, “Range Test Mode.”
Immediately press and hold down the button of the
Personal Help Button (standard or with auto fall) or Wall
Button (if purchased). A steady tone will sound from the
Base Unit. This means the unit is detecting the button.
Once all areas are tested, stop holding down the button.
Then press the black “RESET” button on the rear of the
Base Unit. It will announce, “System ready.” If stops were
detected, try relocating the Base Unit and perform the test
again, and/or contact your service provider.
If no stops in tone were detected, then your system should
be ready to use. Please remember to test the system once
per month.
#1 #2
RESET MODEO/I
#1 #2
RESET MODEO/I
1)
2)
3)
4)
CELLULAR SYSTEM

The Range Test will help determine the connection between your buttons and the Base Unit in and around your home. Please
perform the following instructions for all your buttons before use.
For Personal Help Buttons, walk around all areas of the
home and yard while holding it down. Listen for the steady
tone from the Base Unit. Take note of any areas where the
tone stops. Stops indicate that the button cannot call for
help in that area.
For Wall Buttons, hold the button down in the desired
location and listen for the steady tone. If there is no tone,
please try placing the Wall Button in a dierent area.
It may be helpful to have two people perform this step. One
person by the Base Unit listening for the tone and the other
holding down the button.

6 Need Help? Call 1-877-522-9633
Understanding Automatic Fall Detection
Overview
Automatic Fall Detection is designed to place a call for help when you’re unable to. Loved ones with a history of
falling may nd this feature benecial, however, it is not appropriate for everyone. If you are interested, please call
us for a consultation. If you have already purchased a button, please take note of the following to help you better
understand and use this feature.
If you have any questions or want to know more, please call us at 1-877-522-9633.
How It Works


When a fall occurs, a loved one may be
unable to press the button (i.e. they may
become unconscious during the fall). The
Auto Fall Detection button should ideally
trigger the emergency protocol.

Movement
Auto Fall Detection is triggered when
there's sudden downward movement
followed immediately by no movement.
The lack of movement tells the sensor that
a fall has occurred and that the user is
immobilized and can't physically push a
button. Beware that movements mimicking
this behavior may trigger a false alarm
during non-emergencies.
3. If You Can, Always Press

No matter what, always push the button if
you're physically able to do so. It is always
better to press the button even if an auto
fall alarm is triggered.
Ways To Help Prevent False Alarms
Depending on your lifestyle, the Automatic Fall Detection can be set o unintentionally by movements that mimic a fall. Please be
aware of the following to prevent false alarms from occurring.
If A False Alarm Occurs
Sometimes false alarms can happen even when taking the necessary precautions. If this happens, please let the call go through to the
monitoring center. A representative will respond from the Base Unit. Please respond back to let them know that it was a false alarm.
Certain Movements
Beware and avoid movements that can trigger a false alarm such as plopping down on a couch or leaning over to
pick something up.
Do Not Sleep With It On
Automatic Fall Detection button should not be worn to bed since movements while sleeping can trigger a false
alarm. If a false alarm occurs while asleep and no one answers, then your emergency response will be enacted.
Handle With Caution
Please be cautious when taking o and putting on the button. Make sure it is placed carefully in a location where it
will not fall or dangle.
Z
Z
Z


Slip the bottom of the Help
Button into the bottom hooks
of the Bella Charm.
Snap the Help Button into the
top hooks. Shake the lanyard
to ensure it is in place.
When worn, the Bella Charm
faces outwards and hides the
Help Button.
Press the button with your
thumb when help is needed.
1) 2) 3) 4)
1) 2) 3) 4)
Hold the gray plastic
attachment that connects
the Help Button and the
lanyard.
GENTLY pull the Help Button
out from the Bella Charm.
Follow the directions above
on how to place the Help
Button in a Bella Charm.
Flip the Bella Charm over and
you’re ready to wear!



7
Need Help? Call 1-877-522-9633
Thank you for beautifying your button with Bella Charms! Every individually handcrafted Bella Charm is inspected for quality
assuranceand tested for proper tment prior to delivery. Once shipped, any damages incurred to the product cannot be replaced or
returned. Please let us know if you have any questions or need help with your Bella Charm at 1-877-522-9633.
ONLY FOR STANDARD NECKLACE
HELP BUTTONS.

Stella Bellarosa Marina Fantasia


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Bay Alarm Medical
8 Need Help? Call 1-877-522-9633
Lockbox Quick Start Guide

Record Your Combination
Please record your combination. In the event that you forget or
lose the combination, Bay Alarm Medical will not be able to
provide your combination for security reasons.
Where You Can Attach Your Lockbox
The Lockbox can be attached anywhere that is secured and accessible to emergency personnel. Typically, we recommend attaching
it close to an entrance like the front door knob (if both ends of the handle are connected to the door). Below are some
recommendations for places to attach the Lockbox.
How To Open Your Lockbox
If you preset a combination: When ordering a Lockbox, you may have been asked to provide a combination. That given
combination is the code to open your Lockbox. Enter the code and you should be able to lift up the base where the keys are placed.
The combination may be set to “0000” or another set of numbers when received. This should not be your combination.
If you did NOT preset a combination: If you opted out of providing a combination when ordering, then please follow
the instruction for “Setting Up Your Lockbox Combination” on the next page.
Emergency personnel will do anything to get into your home in order to save your life, and sometimes that means
breaking down your front door. A Lockbox provides a safe way for them to enter your home without any damages.
The Lockbox can place up to 5 spare keys which is locked by a 4-digit combination chosen by you. Secure the
Lockbox with your spare keys, attach it to a secured area, and you’re ready to go. When an emergency occurs, the
combination will be provided to the emergency personnel. If you have any questions or want to know more, please
call us at 1-877-522-9633.
Date:
How To Attach Your Lockbox
1) Enter your combination and open the
Lockbox base. Slide the metal
rectangular “release” latch to the left.
While holding the latch, pull the silver
loop up.
2) Place the silver loop on the desired
location. Push the silver loop down
while leaving the Lockbox base open.
Place your spare keys in the open base.
3) Close the Lockbox base and jumble the
combination to lock it. Then check if it
is secured to your location by moving
the Lockbox around.
Front Doorknob Back Doorknob Fence Tool Shed
IMPORTANT: To protect your security, we will NOT provide the combination to your lockbox once ordered.
Overview
Silver Loop
Release Latch

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Bay Alarm Medical
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Bay Alarm Medical
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Need Help? Call 1-877-522-9633
Setting Up Your Lockbox Combination
Please follow the instructions below if you have not provided a combination for your Lockbox. If you provided one when ordering,
then please use that combination. When you have set up your combination, please write it down in a secured area.
1) If the lockbox is not set to “0000”, then
please change it to “0000”. Then open
the Lockbox by pulling the front
towards you.
2) Turn over the Lockbox so that the back
is facing you and pull back the silver
loop to open the Lockbox.
3) Remove the rubber plug around the
squared switch and set it aside. It will
be needed later.
4) Move the silver lever up in the direction
of the arrow.
5) Rotate the number dials downward in
order to set it to the desired
combination while the Lockbox is open.
6) Move the silver lever back down to its
default position. Be sure not to rotate
the combination when moving the lever
back.
9) Please record your combination here or
on the previous page. Then please
follow the directions on “How To Attach
Your Lockbox” on the previous page.
7) Re-insert the rubber plug that was
removed in Step 3. Close the Lockbox
base.
8)Test the Lockbox by opening and
closing it with your newly set
combination.
Your Combination
Date:
IMPORTANT: Once the combination is set, please call us at 1-877-522-9633 to put your combination on le
so that emergency personnel can use the Lockbox.
Silver
Loop
Rubber Plug
Silver
Latch

R
E
F
E
R
A
F
R
I
E
N
D
ONE FREE
MONTH
for both of you!
and get
Monitoring Center:
1-877-206-9141
Customer Service & Tech Support:
1-877-522-9633
For Instructional Videos Visit:
www.bayalarmmedical.com/videos/