Beam Terra 800 User manual

Terra 800
User Manual

BEAM Terra 800 - Installation & User Manual 3
Terra 800
Installation and User Manual
Product name: Terra 800
Manual revision: 01
Part Number: USRMAN006701
Release date: May 2011
BEAM Communications Pty Ltd
8 Anzed Court, Mulgrave,
Victoria, 3170, AUSTRALIA
Information furnished by BEAM Communications Pty Ltd (BEAM) is believed to be
accurate and reliable. However, no responsibility is assumed by BEAM for its use, or for any
infringement of patents or other rights of third parties, which may result from its use. No
license is granted by implication or otherwise under any patent or patent rights of BEAM.
BEAM reserves the right to change specications at any time without notice.
Copyright © 2011 BEAM Communications Pty Ltd. All rights reserved
Inmarsat Notification
Sections on page 30 to page 55 and page 64
are reproduced with permission from Inmarsat
Global Limited and are copyright of Inmarsat
Global Limited 2011. All rights are reserved
by Inmarsat Global Limited and no further
reproduction is permitted without permission.
While the information in this user guide has been
prepared in good faith, no representation or
warranty, express or implied, is made or given as to
the adequacy, accuracy, reliability or completeness
of such information. In relation to sections
reproduced with permission from Inmarsat Global
Limited, Inmarsat Global Limited nor any group
company or their respective ocers, employees
or agents shall have any responsibility or liability
to any person resulting from the use of the
information in this user guide.
INMARSAT is a registered trademark of the
International Mobile Satellite Organisation; the
Inmarsat LOGO is a registered trademark of
Inmarsat (IP) Company Limited. Both trademarks
are licensed to Inmarsat Global Limited.

About BEAM Communications
BEAM Communications, a wholly owned subsidiary of World Reach
Limited (WRR), listed on the Australian Stock Exchange, is a world leader
in design, manufacture and distribution of specialised communications
equipment for the Inmarsat Satellite Network.
BEAM’s commitment to be at the forefront has continued to increase its share
of the global satellite communications market. Its premium distribution
network spans the world.
Recognized as a leading provider of satellite communication solutions,
BEAM specializes in Voice, Data, Tracking and customized solutions.
BEAM develops innovative products and services to meet market
demands and niche applications.
BEAM’s leading edge products are deployed in a wide range of vertical markets
including Maritime, Transport, Government, Defence, Mining, Construction,
Forestry, Emergency Services, Relief Aid, Telemetry and Rural Telephony.
Supported by a dedicated team of professionals, BEAM has developed
solid relationships with its peers and network of distributors worldwide.
BEAM Communications Pty Ltd
8 Anzed Court, Mulgrave,
Victoria, 3170, AUSTRALIA
Web: www.beamcommunications.com
Information: [e-mail]
Support: [email protected]
Tel: [phone]
Fax: [phone]
4

BEAM Terra 800 - Installation & User Manual 5
CONTENTS
Terra 800 Part Number 3
Inmarsat Notification 3
About Beam Communications 4
Conventions in this Manual 6
Terminology
Package Contents 7
Optional Accessories
Additional Information
Other Resources Available Online
Safety Information 8
Safety Transceiver Terra 800
Terra 800 FCC Information
Electronic Devices
Pacemakers
Other Medical Devices
Posted Facilities
Terra 800 Key Features 12
Equipment Overview 13
Installation Guidelines 14
Routing Cables
(for vehicle installations)
Guidelines for Electrical Connections
Installation Procedure 15
Installing the Terra 800
Operation 28
Registration
Placing Voice Calls
RJ11/POTS Phone Use
Getting Started 30
Using your Terra 800 32
Phonebook, contacts & organiser 46
Personalised setting 50
Security 54
Types of Tones on RJ11/POTS
Terra 800 Main Dial Keypad
Terra 800 Features Keypad
Status LED
Terra 800 Feature Buttons/LED lights
Assuring Quality of Service
Specification Summary 61
Physical Dimensions - Terra 800
Mounting Dimensions - Terra 800
Troubleshooting 64
BEAM Warranty Conditions 66

6
Terminology
TERM DESCRIPTION
Falcon Falcon - MS Windows Install
SMS Short Message Service
Mobile Originating Describes a call initiated by the Terra 800
Mobile Terminating Describes an incoming call being answered by the Terra 800
®The ® symbol, mark and logos are owned by the respective companies
of which the symbol follows. Any use of such marks by BEAM
Communications is under license. Other trademarks and trade names
are those of their respective owners.
RF Radio Frequencies
SMA Sub Miniature version A co-axial RF connection
RJ11 Connector type and reference for the POTS telephone port
RJ9 4P4C connector for the privacy handset
POTS Plain Old Telephone Service
GPS Global Positioning System
GSPS Inmarsat’s Global Satellite Phone Service
PABX Private Analogue Branch Exchange
IO Input Output Port
These notes will appear throughout this manual
and should be taken into consideration.
Warning or Caution
This symbol and associated text indicate a
warning note providing information to prevent
damage to equipment or personal injury.
Note/Important/Tip Header
This symbol and associated text indicate a note
providing general operating information.
Interference Header
All wireless phones may get interference, which
could aect performance.
Record Header
Write details of your unit for easy reference when
required. Ideal when troubleshooting.
Conventions in this Manual

BEAM Terra 800 - Installation & User Manual 7
Package Contents
Check that your Terra 800 package contains
all of the following items:
F 1 x Terra 800 Unit
F 1 x Directional/Fixed Antenna (Passive)
F 1 x 110-240V AC Plug Pack
F 1 x 10-32V DC Power Cable
F 1 x 2m I/O Cable
F 1 x Wall Mounting plate
FMini USB Cable
FFuse Kit
FLeoTRAK-Online Sign-Up Card
FUser Manual & Quick Start Guide
Falcon software is available for download from:
www.beamcommunications.com/falcon
Optional Accessories
The following optional accessories are available
for your Terra 800:
Passive Antennas Accessories
Antenna Cable Kits for Passive Antennas
• ISD936
IsatDock/Terra10m cable kit (Passive)
• ISD937
IsatDock/Terra 20m cable kit (Passive)
• ISD939
IsatDock/Terra 30m cable kit (Passive)
• ISD940
IsatDock/Terra 40m cable kit (Passive)
• ISD941
IsatDock/Terra 50m cable kit (Passive)
See your service provider for pricing and
availability of these quality BEAM accessories.
Additional Information
For the latest in supporting software and
documentation for Terra 800 please contact
www.beamcommunications.com/support/inmarsat
Other Resources Available Online
- Advanced Conguration – in-built to Falcon
- Quick Start Guide & Manual
- Antenna Installation Guide
- Terra 800 rmware upgrade if required.
7

8
Safety Information
IMPORTANT!
Please read the following information carefully
before installing and using the Terra 800. Failing
to follow instructions may compromise the safety
of the product and may result in personal injury
and/or equipment damage. Please consult your
supplier if you have any further questions.
Refer to the appropriate section of this Terra 800
Installation & User Manual for additional safety
information.
• Store the system in a cool and dry area.
• Do not submerge the system in water.
• Do not place foreign metal objects or debris
in the system. If debris enters into the system,
please return to the manufacturer for service.
WARNING
DO NOT open equipment. There are no user-
serviceable parts inside.
If a DC power supply is to be used, its output must
comply with the Safety Extra Low Voltage (SELV)
requirements of IEC60950.
All connectors must only be connected to equipment
ports which comply with the Safety Extra Low
Voltage (SELV) requirements of IEC60950.
POTENTIALLY EXPLOSIVE ATMOSPHERES
• Obey all signs and instructions.
• Sparks may occur during cable installation
and could cause an explosion or re resulting
in bodily injury or even death.
• Areas with a potentially explosive atmosphere
are often but not always clearly marked.
They include, but are not limited to:
»fuelling areas such as gasoline stations
»fuel or chemical transfer or storage
facilities;
»areas where fuel odors are present (for
example, if a gas/propane leak occurs in a
car or home);
»areas where the air contains chemicals
or particles, such as grain, dust, or
metal powders;
»any other area where you normally would
be advised to turn o your vehicle engine.

BEAM Terra 800 - Installation & User Manual 9
IMPORTANT
Cellular & Satellite terminals or mobiles operate using
radio signals and communication networks. Because
of this, the connection cannot be guaranteed at all
times or under all conditions. Therefore, you should
never rely solely upon any wireless device for essential
communications, for example emergency calls.
» International Commission on Non-Ionizing
Radiation Protection (ICNIRP) 1996
» Verband Deutscher Elektrotechniker
(VDE) DIN-0848
» United States Federal Commission, Radio
Frequency Exposure Guidelines (1996)
» National Radiological Protection Board of
the United Kingdom, GS 11, 1988
» American National Standards Institute
(ANSI) IEEE. C95. 1-1992
• Do not operate your satellite Terminal when
a person is within 55cm of the antenna. A
person or object within 55cm of the antenna
could impair call quality and may cause the
terminal to operate at a higher power level
than necessary and expose that person to RF
energy in excess of that established by the
FCC RF Exposure Guidelines.
• As a precaution, please maintain the
maximum body distance possible from the
antenna during call transmission.
Safety Transceiver Terra 800
Your Terra 800 is a low power radio
transmitter and receiver. When it is ON, it
receives and also sends out radio frequency
(RF) signals.
• The Terra 800 has an in-built transceiver
which is designed to be used with an
external antenna. The antenna transmits RF
energy. The antenna (tted via an extension
coaxial cable to the cradle) must be located
more than 55cm from the human body
(person) when in operation.
• International agencies have set standards
and recommendations for the protection
of public exposure to RF electromagnetic
energy. These standards are based on
extensive scientic review by scientists,
engineers, and physicians from universities,
government health agencies, and industry
groups. They review the available body of
research to develop ANSI standard. These
ANSI standards are reviewed regularly for
research development.

10
Terra 800 FCC Information
This equipment has been tested and found
to comply with the limits for a Class B digital
devices, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instruction
manual, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment o and on, the user is
encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the
equipment and receiver
• Connect the equipment into an outlet on
a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This device has been designed to operate with
antenna ISD700, and having a maximum gain of
6dBi. Antennas having a gain grater than 6dBi are
strictly prohibited for use with this device.
To reduce potential radio interference to other
users, the BEAM antenna type and its gain has
been designed so that the equivalent isotropically
radiated power (EIRP) is not more than that
required for successful communication.
WARNING
Changes or modications not expressly approved
by BEAM Communications could void the
terminals warranty.

BEAM Terra 800 - Installation & User Manual 11
Other Medical Devices
If you use any other personal medical device,
consult the manufacturer of your device to
determine if it is adequately shielded from
external RF energy. Your physician may be able
to assist you in obtaining this information.
NOTE
Hospitals and/or health care facilities may be
using equipment that could be sensitive to
external RF energy.
Electronic Devices
Most modern electronic equipment is shielded
from RF signals. However, certain equipment
may not be shielded against the RF signals from
the Terra 800.
Pacemakers
The Health Industry Manufacturers Association
recommends that a minimum separation
of 15cm be maintained between a wireless
phone’s antenna and a pacemaker to avoid
potential interference with the pacemaker.
These recommendations are consistent with the
independent research by and recommendations
of Wireless Technology Research.
Persons with pacemakers:
• Should ALWAYS keep the Terminal more
than 15cm from their pacemaker when
Terminal is turned ON.
• Should the terminal be on SLEEP mode,
you are still required to keep your distance
of at least 15cm from the Terminal.

12
Terra 800 Key Features
Terra 800 Design
• Robust design and construction
• Secure mount to wall/desk
• IP54 Rated dust/water resistant enclosure
• Integrated antenna connection
• Integrated USB connectivity
• Rear cable routing channels
LHS/TOP/BOTTOM
• In-built corded handset
• Rear & Side SIM ports
POTS/RJ11
• Supports standard cordless & corded
telephones (5 REN)
• The RJ11/POTS Phone can be run 600m
(2000 ft) from unit
• Easily integrated to PABX system
• Ring, busy & dial tones
• Superior voice quality
In-Built Speakerphone
• In-built speaker and microphone
• Bluetooth
Installation
• Supports 10 - 32V DC power input
• Flexible installation via wall or desk
mounting options
• Supplied with 110 - 240V AC/DC Plug pack
Quality
• Professional industrial design
• 100% factory tested
• Full certied, Inmarsat Type Approved, FCC,
RoHS, CE, IEC60945, AS/EN60950

BEAM Terra 800 - Installation & User Manual 13
Equipment Overview
1. Changeable Mounting Cup
(Spring or Springless)
2. Privacy Handset
3. Speaker
4. Microphone
5. Status LED
6. Screen Display
7. Dial Keypad
8. Side SIM Card Port
(full size rapid user)
9. Function Keypad
10. Mini USB Port
11. Rear SIM Card Port
12. Wall Mounting Hooks
13. TNC Male ISAT Connector
14. SMA Male GPS Connector
15. Tilt Feet
16. Back Panel Connectors
a. RJ9 Privacy Handset
b. RJ11/POTS interface
c. Auxiliary Device Port
d. DC power and accessory input
e. Ring Alert / Audio System Mute
1
2
3
4
11
6
7
16
15
8
9
10
5
13
14
12
16
abe
c d
FRONT VIEW
REAR VIEW

14
Installation Guidelines
This guide outlines the process for installing the
Terra 800 and Antenna.
This kit must only be used with accessories
compatible with this terminal.
• Only trained personnel should install
communication equipment.
• Ensure that the unit is protected from dirt
and moisture.
• Select an area to mount components where
there is no interference with other objects.
• A strong mounting surface should be
chosen to ensure the terminal doesn’t
loosen over time.
• Mount all components securely for safe day
to day operation. Always use the supplied
mounting hardware.
• Leave space around the unit to allow
airflow and ensure there is adequate
clearance for cables.
• Ensure the units can be easily accessible
for servicing.
WARNING
Do not connect the Terra 800 power cable to power
the unit until the full installation is completed.
Routing Cables
• Route cables so they are protected from
pinching, sharp edges, and crushing.
• Use grommets wherever a cable must pass
through a hole in a metal panel
• Keep all in-line connectors accessible.
• For an extra clean installation, a hole may
be driven through the surface directly
behind the docking station.
Guidelines for Electrical Connections
The system is designed to operate 10 to 32 V DC
electrical systems only.
If using the DC cable lead:
• The best power connection point for
the positive primary power lead is the
positive terminal of the battery. Often,
direct connection to the battery is
inconvenient, and you may find it easier
to connect the positive leads to the
starter solenoid. Always select a point
as close as possible to the battery.
• Connect the negative primary power leads
to a good ground point on the battery. If you
must attach the negative primary power lead
directly to the negative pole of the battery.
• Install provided fuses into the +BATT and
ignition sense (accessory) wires.

BEAM Terra 800 - Installation & User Manual 15
Installation Procedure
Installing the Terra 800
The following sections detail the installation of
the Terra 800.
1. Install the antenna
2. SIM installation
3. (A) Wall mounting orientation
(B) Desk mounting orientation
4. Privacy handset and mounting cup
5. Access to rear connector bay
6. Connect POTS/RJ11 interface
7. Auxiliary connection (optional)
8. IO connection (optional)
9. Connect USB
10. Connect power cable
11. Cable routing
12. Water resistant IP54 rating
13. Conguration settings
1) Install the Antenna
To connect the Terra 800 to the antenna, requires
the use of certied satellite and GPS antenna
cables. These purpose built cables are approved by
BEAM to manage the power requirements for the
antenna system. The full list of approved cables
can be found at:
www.beamcommunications.com/terra800
1. Refer to the antenna installation guide
for antenna mounting and location
requirements.
2. Run the antenna cables from the Terra 800
to the antenna.
3. Connect the antenna cable labelled “GPS” to
the SMA antenna connector labelled “GPS”.
4. Connect the antenna cable labelled “Inmarsat”
to the SMA antenna connector labelled “ISAT”.
5. Connect the GPS-SMA (Female) cable end
to the Terra 800’s SMA connector.
6. Connect the TNC (Female) antenna cable
end to the Terra 800’s satellite connector.
Antenna Connection Diagram for TR800
Fixed/Directional Antenna (Passive)
65
43
TNC
SMA
SMA
SMA
Satellite
Antenna
Cable
GPS
Antenna
Cable
THIS SIDE UP

16
2) SIM Installation
There are 2 options for SIM installation. The Rear SIM
port is located at the rear of the terminal. This is the
default location for long term SIM use.
The side SIM port is located at the right side of the
keypad and receives a “credit card sized” SIM.
One or both SIM ports can be tted at the same
time. When the Side SIM is present, this takes
priority and the terminal automatically registers
on this service.
If either of the SIM cards are removed, the
terminal will automatically reregister on the
remaining SIM service.
NOTE
Refer to the section “Antenna Installation” for more
information on antenna placement and installation.
Only BEAM approved antenna cables should be used
between the Terra 800 and the antenna.
WARNING
DO NOT pull with force on the cables from the
rear of the Terra 800. Please install strain relief
clamping for the antenna cables where required.
Correct installation of the antenna system is a vital
part of the Terra 800 system, to ensure reliable
functionality, and drop-free calls.
WARNING
Changes or modifications not expressly
approved by BEAM Communications could void
the Terminals warranty.
WARNING
To satisfy FCC RF exposure requirements for mobile
transmitting devices, a separation distance of
55cm or more should be maintained between the
antenna of this device and persons during device
operation. To ensure compliance, operations at
closer than this distance is not recommended.
ISD700
Fixed/Directional Antenna
(Passive)

BEAM Terra 800 - Installation & User Manual 17
3. The SIM connector is shown highlighted
below. Slide the tray guide into the open
position with your nger or thumb.
4. Once opened, raise the SIM tray as
shown below.
Installation of Rear SIM
If your Service Provider has not installed the SIM
card for you, follow these steps to install.
1. Disconnect power from the terminal.
Failure to turn OFF may result in
corruption of your SIM card memory.
2. The Rear SIM is accessed from the rear of
the terminal. Undo the screw and remove
the cover.
5. Gently insert the SIM card into the tray
slots making sure that the golden contacts
are facing downwards.
6. Lower the tray and slide the tray guide into
the lock position.
7. Replace the SIM cover, and tighten the screw.

18
3a) Wall Mounting Orientation
There are eight (8) fixing holes available
for mounting the bracket to a wall. It is
recommended that at least 3 screws are used
to ensure the Terminal is mounted securely.
Installation of Side SIM
The Side SIM port can be used on its own, or in
addition to the primary port.
1. Insert the SIM with gold contacts facing
down
2. Close the SIM door, and ensure that it
“clicks” shut. This indicates the water
resistant seal has been engaged.
3. The SIM will automatically register on the
SIM service of the Side SIM.
NOTE
Gold contacts on SIM must be facing downwards.
NOTE
The Side SIM Port only accepts full size sim. If
required, you can ret your SIM to the outer card
using adhesive tape as illustrated below:

BEAM Terra 800 - Installation & User Manual 19
Locking Bolt
Once the Terra 800 has been secured onto the
mounting plate, a locking bolt prevents the
terminal separating from the mounting plate.
There is one locking bolt used when wall
mounting the terminal.
1. Remove the mounting cup (see the
following section 4)
2. Insert the bolt into the hole shown and
screw into place
3. Ensure the Terminal will not slide up off
the mounting bracket
4. Replace the mounting cup.
3b) Desk Mounting Orientation
The Terra 800 supports a desk mount
conguration. The unit supports both a at and
raised orientation on the desk.
Inclined desk installation
1. Behind the terminal are two retractable feet
2. Flip the feet out if required to give
elevation from a desk.
Flat desk installation
1. Stick the two rubber feet onto the bottom of
the terminal as shown below.
a
b c
Slide the terminal
down to “lock”
Fit the 3 hooks of the mount bracket into the large
mounting holes on the back of the terminal
Final “lock” position

20
4) Privacy Handset & Mounting Cup
The Privacy Handset is part of the Terra 800,
providing a local handset function.
The Privacy Handset connects to the rear of
the Terra 800 via a RJ9 connector. The privacy
handset is connected beneath the rear panel of
the Terra 800. Once connected, the cable should
be run out through the foam and placed in the
‘S’ channel through the base of the terminal as
illustrated below:
Mounting Cups
There are two unique mounting cups for the
privacy handset. (1) springless cup for either
a desk mounted position or a wall mounted
position. (2) spring cup for rough environments.
(1) Springless Cup for Normal light-use
Desk mounted cradle position.
The ‘springless’ cup is shown tted to the Terra 800
with the mounting clip in a ‘ush’ position.
Wall mounted cradle position.
The mounting clip can be slid out and
reversed, revealing a protruding edge that
the Privacy handset rests upon. For a wall
mounted terminal this retains the privacy
handset while allowing the handset to be
easily removed when in a call.
Changing Cups
1. Unhook the privacy handset from cup.
2. Use a at screw driver in one of the two
side slots to leaver the cup cover out
exposing the 3 screws.
3. Unscrew 3 screws with a phillips screwdriver.
4. Detach the cup and replace with the
spring or springless cup.
NOTE
When the cup is removed this will expose the locking
bolt screw hole. (Refer to ‘Locking Bolt’ on page 19.)
1
2
3
4