BELGACOM Forum IPhone 3020 User manual

Forum IPhone 3020
Installation Guide

Forum IPhone 3020 Installation Guide
DM 991 REV 2 04/09 2
Contents
1. Introduction ................................................................................................3
2. Local LAN Connection .............................................................................4
2.1 Wiring Connections ...................................................................................4
2.2 Connecting to the Forum 3000 IPP X on the LAN .....................................5
Ste 1 Cabling.............................................................................................5
Ste 2 Power...............................................................................................5
Ste 3 Getting an IP address from the LAN .....................................................5
Ste 4 Auto Registration ...............................................................................6
Ste 5 O tional - Running the Installation Wizard instead of Auto-Registration ....7
Enter the address of the Forum 3000 System .....................................................7
IP registration name and IP registration PIN .......................................................7
Quality of Service ............................................................................................8
3. Remote Connection over the Internet ..........................................9
3.1 Wiring Connections ...................................................................................9
3.2 Installing and Programming Forum IPhone 3020 for Remote Working...11
Ste 1 Cabling........................................................................................... 11
Ste 2 Power............................................................................................. 11
Ste 3 Getting an IP address from the Broadband Router................................ 11
Ste 4 Auto Registration ............................................................................. 12
Ste 5 Running the Installation Wizard ......................................................... 13
Enter the address of the Forum 3000 System ................................................... 13
IP registration name and IP registration PIN ..................................................... 13
Quality of Service .......................................................................................... 14
4. Connected and Unconnected States .............................................15
4.1 Connected State......................................................................................15
4.2 Unconnected State..................................................................................15
5. Programming the phone with a web browser ........................16
6. Configuring the Forum System for IP system phones .......17

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1. Introduction
The Forum IPhone 3020 is a user-friendly Voice Over IP (VoIP) tele hone, which
can be connected remotely to the Forum 3000 Systems via the Internet or locally
via an internal IP network. Whether locally or remotely connected, the Forum
IPhone 3020 can be used as a fully featured key set with LED’s indicating line and
extension status and with access to the full range of functions.
-It is shi ed with the following accessories:
-One Ethernet cable (straight through)
-Four Quick Reference User Guide Flemish, French, English and German
There are two ossibilities for connecting the Forum IPhone 3020 to the Forum
3000 system – locally on the same LAN or remotely using a wide area network.

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2. Local LAN Connection
The Forum IPhone 3020 may be connected to the Forum 3000 System on the same
Local area network.
2.1 Wiring Connections
There are six sockets on the back of the Forum IPhone 3020:
Headset DSS LAN DC Power PC Handset
Headset: This ort is used to connect an o tional headset
DSS: This ort is used to connect to the o tional DSS (Direct Station Select)
Module. This is a block of 48 keys that can be used for single touch
access to all extensions on the system.
LAN: This is an Ethernet ort, which is connected to the Ethernet switch. From
here the calls are sent over the LAN to the Forum 3000 System. Power
can be su lied to the hone through this LAN ort from an Ethernet
switch/hub that com lies with the 802.3af ‘Power over the LAN’
standard.
DC Power: This is an alternative method to ower the hone if ower is not
su lied from the Ethernet switch. The DC connector of the lug to
ower su ly unit is connected to this socket.
PC: This Ethernet ort can be connected to a PC using a straight Ethernet
cable. This facilitates a single Ethernet cable to the desk from the LAN
carrying both voice and data traffic as shown in the diagram.
Handset: The tele hone handset is lugged in to this ort.
PC
Forum 3000
IPPBX
Local Area
Network
Forum IPhone
3020

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2.2 Connecting to the Forum 3000 IPP X on the LAN
Step 1 Cabling
Connect the LAN ort of the hone to the connection oint of the local area network using the
straight Ethernet cable su lied.
Step 2 Power
Connect the lug to ower su ly to the DC Power socket on the hone and to the electrical
mains.
The hone dis lays the message:
Step 3 Getting an IP address from the LAN
The hone dis lays the message:
While this message is dis layed, the hone obtains an IP address automatically from a DHCP
server on the LAN. DHCP is the Dynamic Host Control Protocol that is commonly used to
assign IP addresses automatically on a network. When the hone has received its IP
address it roceeds to ste 4.
However if there is no DHCP server resent on the LAN the hone will dis lay the following
message:
followed by:
The hone will now count down to 0 before auto retrying to obtain an IP address. During this
eriod you may ress the ‘Menus ‘ key to manually rogramme the IP address of the hone
as follows:
Forum IPhone
Booting…..

* * Please Wait
Connecting to
DHCP server
Please Wait …
Could not connect to
DHCP server
Press ‘Menus’ for
manual setu or
Auto Retry in 15
Menus

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-Under the menu o tion ‘Local IP Params’ select the o tion ‘DHCP client’, and disable it and
ress set.
-Under the menu o tion ‘Change IP Address’ ty e in the IP address of the hone and ress
set.
-Similarly set the subnet mask and the IP address of the Internet gateway.
-Press Back and Exit to get to the next ste in the rocess.
Step 4 Auto Registration
The hone dis lays the message:
The hone will count down from 15 seconds to 0 before auto-registering on the Forum
30000 system. (During this eriod you may cancel the Auto-registration and rogramme
the IP address of the Forum IPPBX using the Installation wizard as ex lained below in ste
5.)
The hone now dis lays the following messages in sequence:
Once the hone is registered on the Forum 3000, the screen will dis lay the date, the day,
time and extension number as shown below.
It is now ready to make calls.
Attem ting to
Auto Register in
15 seconds
Cancel
Searching for
Forum
Please Wait....
Connecting to
Forum at
192.168.1.200
Please wait.....
16:50 Thu
29/11/08
Extension 20

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Step 5 Optional - Running the Installation Wizard instead of Auto-Registration
The hone dis lays the message:
Pressing the start button will begin to ste through the installation wizard.
Enter the address of the Forum 3000 System
The rivate LAN IP address of the Forum 3000 System is entered here. This is
necessary to allow the hone to connect to the Forum 3000 System.
Press next when the IP address has been entered.
IP registration name and IP registration PIN
The Forum system administrator must allocate a unique IP registration name and IP
registration assword to each IP hone connected to the system. The rocedure for
this is described in section 6 of this document (Configuring the Forum system for IP
system hones). This IP registration name and IP registration assword must be
entered in the Forum IPhone 3020. If you do not know them, contact the system
administrator and obtain them. When the hone registers with the Forum system,
this unique IP registration name and IP registration assword are authenticated.
At the rom ts, enter the IP registration name from the hone key ad. Please ay
articular attention to u er case and lower case letters. U er and lower case
letters can be obtained by ressing the keys re eatedly
Press Next and roceed to enter the Extension PIN.
Press Next to roceed to the next ste .
Press Start to run
Installation Wizard
Start
Enter Server IP:
192.168.1.200
Next
IP registration name
_
N
ext
IP registration
assword
Enter assword: _

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Quality of Service
The last o tion in the wizard allows you to enable quality of service. Once you have
answered Yes or No to this question, the setu wizard is com lete and the
O erafone IP will attem t to connect to the Forum 3000 System.
During this time the hone will dis lay the message:
Once the hone is registered on the Forum 3000, the screen will dis lay the date, the day,
time and extension number as shown below.
It is now ready to make calls.
Connecting to
Forum at
192.168.1.200
Please wait...
Enable
Quality of Service ?
Yes
16:50 Thu
29/11/07
Extension 20

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3. Remote Connection over the Internet
A remote teleworker with a broadband Internet connection can connect the Forum IPhone
3020 to the Forum 3000 System in the main office across the Internet. The remote Forum
IPhone 3020 will have the full system hone ca ability the same as an internal extension.
In order facilitate remote connection over the Internet, it is hel ful if the tele hone is first
registered on the same LAN as the Forum 3000 using the auto-registration rocedure
described above. When this is done, the tele hone is automatically rogrammed with the
ublic IP address of the Forum 3000 in addition to the local IP address. This facilitates the
remote registration rocedure as it eliminates the need for manual rogramming of the
ublic IP address of the Forum 3000 system.
3.1 Wiring Connections
There are six connection sockets at the back of the Forum IPhone 3020 as shown
below.
Headset DSS LAN DC Power PC Handset
Headset: This ort is used to connect an o tional headset
DSS: This ort is used to connect to the o tional DSS (Direct Station Select) Module.
This is a block of 48 keys that can be used for single touch access to all
extensions on the system.
LAN: This is an Ethernet ort, which is connected to the broadband router. From
here the calls are sent over the WAN to the Forum 3000 System. Power can be
Forum 3000
Forum IPhone
3020
Office
Home
Broadband
Modem
Router
Internet
Broadband
Modem
Router
PC

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su lied to the hone through this LAN ort from an Ethernet switch/hub that
com lies with the 802.3af ‘Power over the LAN’ standard.
DC Power: This is an alternative method to ower the hone if ower is not su lied from
the Ethernet switch. The DC connector of the lug to ower su ly unit is
connected to this socket.
PC: This Ethernet ort can be connected to a PC using a straight Ethernet cable.
This facilitates a single Ethernet cable to the desk from the broadband router
carrying both voice and data traffic as shown in the diagram.
Handset: The tele hone handset is lugged in to this ort.

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3.2 Installing and Programming Forum IPhone 3020 for Remote
Working
Step 1 Cabling
Connect the LAN ort of the hone to the connection oint of the local area network using the
straight Ethernet cable su lied.
Step 2 Power
Connect the lug to ower su ly to the DC Power socket on the hone and to the electrical
mains.
The hone dis lays the message:
Step 3 Getting an IP address from the roadband Router
The hone dis lays the message:
While this message is dis layed, the hone obtains an IP address automatically from a DHCP
server in the Broadband Router. DHCP is the Dynamic Host Control Protocol that is
commonly used to assign IP addresses automatically and is usually rovided by the router.
When the hone has received its IP address it roceeds to ste 4.
However if there is no DHCP server available the hone will dis lay the following message:
followed by:
The hone will now count down to 0 before auto retrying to obtain an IP address. During this
eriod you may ress the ‘Menus ‘ key to manually rogramme the IP address of the hone
as follows:
Forum IPhone
Booting…..

* *
Please Wait
Connecting to
DHCP server
Please Wait …
Could not connect to
DHCP server
Press ‘Menus’ for
manual setu or
Auto Retry in 15
Menus

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-Under the menu o tion ‘Local IP Params’ select the o tion ‘DHCP client’, and disable it and
ress set.
-Under the menu o tion ‘Change IP Address’ ty e in the IP address of the hone and ress
set.
-Similarly set the subnet mask and the IP address of the Internet gateway.
-Press Back and Exit to get to the next ste in the rocess
Step 4 Auto Registration
The hone dis lays the message:
The hone will count down from 15 seconds to 0 before auto-registering on the Forum
3000 system.
If the hone has reviously been connected locally to Forum 3000, it will have received the
ublic IP address necessary to allow it to find the Forum 3000 system on the Internet and
Auto-Register on the Forum 3000.
The hone now dis lays the following messages in sequence:
Once the hone is registered on the Forum 3000, the screen will dis lay the date, the day,
time and extension number as shown below.
It is now ready to make calls.
Attem ting to
Auto Register in
15 seconds
Cancel
Searching for
Forum
Please Wait....
Connecting to
Forum at
192.168.1.200
Please wait.....
16:50 Thu
29/11/07
Extension 20

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If the hone has not reviously been connected to the Forum 3000 locally, it will be
necessary to rogram the IP address of the Forum 3000 manually. In this case, the Auto
registration will fail and the following screen will be dis layed:
The hone will count down from 15 seconds to 0 before attem ting again to auto-register
on the Forum 3000 system. During this eriod, ress the cancel button and rogramme the
IP address of the Forum 3000 system using the Installation wizard as ex lained below in
ste 5.
Step 5 Running the Installation Wizard
The hone dis lays the message:
Pressing the start button will begin to ste through the installation wizard.
Enter the address of the Forum 3000 System
The ublic IP address of the Forum 3000 System is entered here. This is necessary
to allow the hone to connect to the Forum 3000 System.
Press next when the IP address has been entered.
IP registration name and IP registration PIN
The Forum system administrator must allocate a unique IP registration name and IP
registration assword to each IP hone connected to the system. The rocedure for
this is described in section 6 of this document (Configuring the Forum system for IP
system hones). This IP registration name and IP registration assword must be
entered in the Forum IPhone 3020. If you do not know them, contact the system
administrator and obtain them. When the hone registers with the Forum system,
this unique IP registration name and IP registration assword are authenticated.
Press Start to run
Installation Wizard
Start
Enter Server IP:
192.168.1.200
Next
Attem ting to
Auto Register in
15 seconds
Cancel

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At the rom ts, enter the IP registration name from the hone key ad. Please ay
articular attention to u er case and lower case letters. U er and lower case
letters can be obtained by ressing the keys re eatedly
Press Next and roceed to enter the Extension PIN.
Press Next to roceed to the next ste .
Quality of Service
The last o tion in the wizard allows you to enable quality of service. Once you have
answered Yes or No to this question, the setu wizard is com lete and the hone
will attem t to connect to the Forum 3000 System.
During this time the hone will dis lay the message:
Once the hone is registered on the Forum 3000, the screen will dis lay the date, the day,
time and extension number as shown below.
It is now ready to make calls.
Connecting to
Forum at
192.168.1.200
Please wait...
Enable
Quality of Service ?
Yes
16:50 Thu
29/11/07
Extension 20
IP registration name
_
Next
IP registration PIN
Enter reg PIN: _
Next

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4. Connected and Unconnected States
4.1 Connected State
When the above ste s have been com leted successfully, the Forum IPhone 3020
will connect to the Forum 3000 System, and the dis lay will indicate the date, time
and extension number. The Forum IPhone 3020 now has access to the full range of
system features and functions in the same way as any other digital extension.
4.2 Unconnected State
Once the hone is in the connected state, the IP settings are no longer accessible.
In order to check or change the IP settings it is necessary to return the hone to
the unconnected state. This can be done by ressing the Menu button and holding it
for more than 5 seconds.
In the unconnected state the following menu o tions can be verified or changed:
Local IP Parameters DHCP Client
Current Settings
Change IP Address
Change Subnet
Mask
Change Gateway
Server IP Parameters Current Settings
Change IP Address
Change Alt IP
Change SIG Port
Change RTP Port
Registration Info IP registration
Name
IP reg. PIN
Audio Settings Codec
Frame size
Silence
Com ression
Restart Phone
View log
MAC address
Change Language
Firmware U grade Request Firmware
Set FTP Server
Restore defaults
QoS settings VLAN Tagging
Diffserv
Disable all QOS
Encry tion

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5. Programming the phone with a web browser
The Forum IPhone 3020 may be rogrammed via a web browser interface. O en a
browser on any PC that is on the same LAN and oint it to the IP address of the
Forum IPhone 3020. Authentication details are as follows:
Username: admin
Password: 1000
There is an online context sensitive hel on each age to guide you.

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6. Configuring the Forum System for IP system phones
You may register u to eight local or remote IP system hones to the Forum system.
Installing an ex ansion license may, in some configurations, increase this.
Local hones are connected using the auto registration of the system.
In order facilitate remote connection of a hone over the Internet, it is hel ful if the
tele hone is first registered on the same LAN as the Forum using the auto-registration
rocedure. When this is done, the tele hone is automatically rogrammed with the ublic
IP address of the Forum in addition to the local IP address. This facilitates the remote auto-
registration rocedure as it eliminates the need for manual rogramming of the ublic IP
address of the Forum system.
However, if it is not ossible to register the remote hone to the Forum locally on the LAN,
you may still register it manually. In order to do this, it must be rogrammed with a
unique IP registration name and IP registration PIN for authentication ur oses.
The Forum system administrator must configure these by logging into the Forum using a
browser as described in the system manual. After login the system dis lays the main age
shown below:

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Click on the link ‘IP Phone Registration’ under ‘User Settings’ to dis lay the following age:
This table shows the IP registration names and IP registration PINs allocated automatically
during the hone auto-registration rocess. Users that have been allocated will dis lay
‘Yes’ in the allocated column.
To enable a remote IP system hone, select an unallocated IP registration name and enter
an IP registration name and IP registration PIN and ress ‘Save’. The remote hone will
now be able to register using this IP registration name and IP registration PIN.
If you subsequently wish to re-allocate this registration to a different user, you may
change the allocation status from yes to no and assign a new IP registration name and IP
registration PIN.