Grandstream Networks GXP2160 User manual

Q u i c k R e f e r e n c e G u i d e
Grandstream GXP 2160 Quick Reference Sheet
What Do These Keys Do?
Message
Press to view voicemail messages.
Contacts
Press to view and edit personal address
book.
Blind Transfer
Press to blind transfer a call to another
extension.
Conference
Press to conference multiple calls together.
Hold
Press to put a call on hold or resume the
call.
Headset
Press to switch to headset mode.
Mute
Press to mute or unmute the call.
Speaker
Send/Redial
Volume

Q u i c k R e f e r e n c e G u i d e
Making Phone Calls
To an extension:
Dial the required extension and press or #.
To an external number:
Dial 9, followed by the number, then press or #.
Answering Calls
Lift the handset, or press , or press the flashing line button.
Answering a Waiting Call
If you are on a call and receive a second call, a second line key on your phone will start
flashing. To answer the call you may press the flashing line key or press the Answer soft-
key - your first call will be placed on hold and you will be connected to the call that is
waiting.
You can toggle between calls by pressing the flashing line key.
If you wish to end a call, press the relevant line key to connect to that caller and press the
End Call soft key.
Hold
To place a call on hold press . To un-hold a call, press again or press the
flashing line key.

Q u i c k R e f e r e n c e G u i d e
Transferring a Call
Blind/Unannounced Transfer
While on a call, press , and dial the extension
number.
The caller will automatically be transferred to the
extension.
Attended/Announced Transfer
While on a call, press a free line key and dial the
extension number. The caller will be placed on hold.
You can now speak privately to the extension.
To complete the transfer, press the followed by
the flashing line key. The caller will be transferred to
the extension.
Transferring a Call with One-Touch Transfer Enabled
Attended/Announced Transfer
While on a call, press , and dial the
extension number. The caller will be placed
on hold.
You can now speak privately to the
extension.
To complete the transfer, hang up. The
caller will be transferred to the extension.
Conference Call
While on a call, press and dial the third party. You may speak privately to this
person before pressing the “ConfCall” softkey to initiate the 3 party conference.
Call Pick Up
Dial *8 or press the flashing extension key to answer a call that is not ringing on your
phone.
Missed Calls
The Missed Call soft key will appear on your screen if you have any missed calls. To view
them, press the “MissedCall” soft key and a list will be displayed with the date and time.
Use the arrows on the keypad to navigate and the soft keys to Dial or Delete.
Note: If your phone is part of a ring group, calls answered by other users in the ring group
may show as a missed call on your phone.

Q u i c k R e f e r e n c e G u i d e
Call History
Press the menu key (the dot in the centre of the arrows on the keypad). Select Call
History. You can use the left and right keys to navigate between All Calls, Answered,
Dialled, Missed, and Transferred.
Use the up and down keys to select numbers and the soft keys to dial or delete.
Call Forward
By default, your phone will automatically forward to voicemail if unanswered after 30
seconds.
To forward your calls:
Dial *72.
You will be prompted to enter the destination number
followed by the # key (make sure to enter a 9 first if it is an
external number).
To cancel the call forward:
Dial *73
Contacts
To Program your local
contacts:
- Press the Contacts key
- Select Local Phonebook
- Press New Soft-key
- Enter relevant details such as name work number,
cell (mobile) number etc, remember to add + Tel.No.
- Press Save Soft-key.
- This contact will be automatically added to your
Local Phonebook.
You may continue to add entries by selecting New Soft-
key and follow display.
To Dial a number using your
local contacts:
Press the Contacts key, select Local Phonebook, use
navigation key to highlight required contact and press
Dial Soft-Key to call.

Q u i c k R e f e r e n c e G u i d e
Voicemail
To access your voicemail press or dial *97.
You will be asked to enter your password, which by default will be the same as your
extension number.