BELGACOM Forum 750 User manual

1
First
Manager/Secretary filter unit
Belgacom ForumTM 750
User guide
AADGR000-001
FR-2-couverture.fm Page 1 Lundi, 11. août 2003 10:58 10

1
MANAGER/SECRETARY FFILTER UUNIT
Belgacom Forum 750
UUSSEERR
GGUUIIDDEE

2
Symbols uused iintthis mmanual
The action "press" is shown by
Display keys are shown by
Keys specific to filtering, programmed by the technician, are shown by
Displ

3
The manager/secretary filter unit is a specific configuration comprising at least
two multi-line terminals, which provides certain supplementary features, using
programmable keys assigned to specific functions.
The manager/secretary configuration can include several manager terminals,
several secretary terminals, and a "replacement secretary" terminal.
Belgacom IDS 310 terminals are recommended for optimum results.
Note: The functions described are specific to the manager/secretary filter unit.
Refer to the User Guide for your terminal for the telephone functions provided by the Belgacom
Forum 750.
Note: Certain functions described in this guide may depend on the version or the configuration of
your system. If in doubt, consult your telephone manager.

4
C O N T E N T S
Your ccalls
Manager tterminal...........................................................................................8
Calling your secretary.....................................................................................8
Replying to a message from your secretary .......................................................8
Main ssecretary tterminal...................................................................................9
Calling your manager.....................................................................................9
Supervising filtering.........................................................................................9
Managing filtering.........................................................................................10
Sending a written message to your manager....................................................10
Placing a call on hold ...................................................................................11
Placing the manager terminal on immediate transfer...........................................11
Cancelling discreet listening ............................................................................11
Replacement ssecretary tterminal .......................................................................12
For yyour cconvenience
Manager tterminal .........................................................................................14
Supervising status of secretary terminal.............................................................14
Activating call filtering....................................................................................14
Activating ISDN filtering .................................................................................16

5
Intercepting a filtered call...............................................................................16
Discreet listening to a filtered call.....................................................................16
Main ssecretary tterminal..................................................................................17
Supervising status of manager terminal.............................................................17
Replacement ssecretary tterminal .......................................................................17
Supervising status of manager terminal.............................................................17
While yyou aare aaway
Main ssecretary tterminal..................................................................................20
Informing of your absence..............................................................................20
Replacement ssecretary tterminal .......................................................................20
Glossary......................................................................................................21

6

7
C A L L S
Y
YO OU UR R
C
CA AL LL LS S

8
MANAGER TTERMINAL
Calling yyour ssecretary
To call your secretary directly, or to answer her call,
Note: If you have several secretaries, you can have a key for each one.
Replying ttoaammessage ffrom yyour ssecretary*
With the terminal idle or with a call in progress, you can answer a call from your
secretary.
The screen proposes 5 replies from the 11 predefined replies available. Press the
display key corresponding to the reply you wish to send.
The 11 available messages are:
•Busy : I’m busy
•Wait : 2 mn please
•Absent : I’m out
•Enter : Show the person in
•Callback : I’ll call back
Secretary call

9
C A L L S
• Callme : Call me back
• Pass : I’ll speak to him/her
• Icome : I’m coming
• Canc : Cancel please
• 2 mn please : 2 mn please
• Return : Do your best
* The message service is only available between two Belgacom IDS 310 terminals.
MAIN SSECRETARY TTERMINAL
Calling yyour mmanager
To call your manager directly or to take over his call,
Note: If you work with several managers, you can have one key for each.
Supervising ffiltering
You can supervise the manager terminal filtering keys.
You have one supervision key for each filtering key.
Symbols corresponding to the supervision keys are:
Manager call

10
symbol off : supervised filtering key not active,
: supervised filtering key active - filtered calls are for you,
: supervised filtering key active - filtered calls are for another
secretary.
Managing ffiltering
To deactivate the manager terminal filtering key, whether you are receiving the
filtered calls or not, press the corresponding supervision key.
To activate the manager terminal filtering key and receive the filtered calls, press
the corresponding filtering supervision key.
Sending aawwritten mmessage ttoyyour mmanager*
You can send a predefined or completed message to the manager terminal screen,
irrespective of whether the terminal is free or busy.
With terminal idle or with a call in progress,
Select the message by pressing the corresponding key.
To send the message,
To exit from message mode,
To scroll the various predefined or completed messages,
To erase the last character entered,
Rubout
Next
Apply
Manager message

11
C A L L S
* the message service is only available between two Belgacom IDS 310 terminals.
Placing aaccall oonhhold
Your manager has activated the filtering key and you receive a filtered call.
To ask your manager whether he wishes to take the call,
The call is automatically placed on hold.
To transfer the call, and press the line key corresponding to the call
on hold.
To recover the call, without transferring it, press the corresponding line key.
Placing tthe mmanager tterminal ooniimmediate ttransfer
With the terminal idle, then
To cancel the transfer, enter the "Remote ccancel ttransfer" function code (see codes
table) then enter the number of the transferred terminal.
Note: The manager can cancel the transfer directly by the manager, by entering the "Cancel
transfer" function code.
Cancelling ddiscreet llistening
You receive a filtered call and your manager activates discreet listening.
This is indicated on your screen.
Manager call
i
Transf
Manager call

12
To cancel discreet listening,
REPLACEMENT SSECRETARY TTERMINAL
The call functions from this terminal are identical to those of the main secretary
terminal (see p.9).
However the filtering can only be managed if the main secretary is declared absent.
Listen

13
C O M F O R T
F
FO OR R Y YO OU UR R
C
CO ON NV VE EN NI IE EN NC CE E

14
MANAGER TTERMINAL
Supervising sstatus oofssecretary tterminal
The symbol can be used to supervise the status of your secretary’s
terminal.
Symbol off : terminal free or ringing
:secretary is calling
: secretary busy
:main secretary absent
replacement secretary present
:main and replacement secretaries both absent
Activating ccall ffiltering
A filtering key is provided, which enables you to transfer your calls to a secretary
terminal. If the secretary is present, symbol is associated with the
filtering key used.
Secretary call

15
C O M F O R T
If the main and replacement secretaries are both absent, symbol
appears and you receive your calls directly.
A filtering table is defined (by the technician) for each filtering key. The table can
contain either priority numbers or numbers to be filtered.
You can have several filtering keys but you cannot activate a table of priority
numbers and a table of numbers to be filtered. When the priority numbers table is
activated, filtering by the numbers to be filtered table is cancelled.
To activate filtering, then
•If you have a priority numbers table, only the callers specified in the table can
call you directly.
•If you have a table of numbers to be filtered, only calls from callers specified in
the table will be transferred to the secretary.
To deactivate the filtering, then
Note: If you are working with several secretaries, then
corresponding to the selected secretary and to validate.
Note: If you have one or more private lines, filtering can be selective (only on the main
number) or non-selective (main number and private lines), depending on the configuration.
Secretary call
Filtering
Filtering
Filtering

16
Activating IISDN ffiltering
Specific ISDN numbers can be filtered.
then ; the ISDN correspondent’s number,
which is recorded, complies with the filtering rules.
Note: When filtering is not activated, is used in the same way as a directory
key.
Intercepting aaffiltered ccall
When a filtered call is received by the secretary, symbol is shown on the
screen.
When the secretary lifts the handset, symbol indicates busy.
To pick up the call before the lifts the handset,
To intercept the call,
PickUp
Super ision
ISDN
ISDN
Filtering

17
C O M F O R T
Discreet llistening ttoaaffiltered ccall
When the secretary is handling a call, . This activates discreet listening
and your microphone is inhibited.
To exit from this mode,
MAIN SSECRETARY TTERMINAL
Supervising sstatus oofmmanager tterminal
The corresponding symbol is used to supervise the status of the
terminal:
symbol off : terminal free or ringing
: manager is calling
: manager busy
:filtering activated*
* If you have no filtering supervision key
REPLACEMENT SSECRETARY TTERMINAL
Supervising sstatus oofmmanager tterminal
The following symbols are specific to the replacement secretary terminal:
Manager call
Listen

18
symbol off : replacement function not activated
:replacement function activated, manager terminal free or ringing
The "manager is calling", "manager busy" and "filtering activated" are identical
to those on the main secretary terminal.