BELGACOM Forum phone 320 User manual

Forum Phone 320 User Guide

2Doc Ref: DM-869 Rev: 1
Table of Contents
1Answering a Call.............................................................................................3
2Making a Call .................................................................................................3
3To make a call from the Extension List............................................................7
4Putting a Call on Hold.....................................................................................7
5To toggle between held calls...........................................................................8
6Held Call List..................................................................................................8
7Abandoning a call on Hold ..............................................................................9
8Transferring a Call..........................................................................................9
9Parking a Call.................................................................................................9
10 To retrieve the call from another Forum Phone 320.......................................10
11 Paging..........................................................................................................10
12 To Pick Up a Call Ringing at another Extension............................................11
13 Conference Calls ..........................................................................................12
14 To Divert Incoming Calls ..............................................................................13
15 Do Not Disturb (DND)...................................................................................16
16 List of Calls ..................................................................................................17
17 Call Back......................................................................................................19
18 Intrusion......................................................................................................19
19 Day / Night Changeover...............................................................................20
20 Roaming PIN................................................................................................21
21 Programming the Personal Address Book......................................................22
22 Programming the Common Address Book.....................................................24
23 Door Phone..................................................................................................26
24 Dialling Code Table.......................................................................................27
25 Forum Phone 320 Programming Guide..........................................................29
25.1 General........................................................................................................29
25.2 Phone Settings.............................................................................................30

3Doc Ref: DM-869 Rev: 1
Simply using the context sensitive navigation keys and following the prompts shown
on the display can access most of the features of the Forum Phone 320. This section of
the guide however provides more detailed instructions on how to operate the System
Phone.
Throughout this and the following sections, the function of the left and right navigation
keys will be shown in brackets, e.g. <Menus>.
Note: At installation, extension 11 is set as the default administration phone.
1Answering a Call
Incoming calls to the Forum Phone 320 are indicated in several ways -
−The tone caller sounds
−The LED flashes on a Line or Extension key
−The LED alongside the SPEAKER key flashes
−The incoming call is shown on the display
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2Making a Call
As well as normal dialling, i.e. entering digits once the line has been selected, the
Forum Phone 320 allows the digits to be pre-dialled before the line is accessed.
This allows the user to check the number before going off-hook by lifting the
handset or pressing the Dial or SPEAKER keys.
To make an internal call (extension to extension/group) from the Forum
Phone 320
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Internal Call: The call can be answered by
pressing the <Answer> or SPEAKER keys
or by lifting the handset.
External Call: The call can be answered by
pressing the <Answer> or SPEAKER keys
or by lifting the handset.
With the telephone idle, to make an
intern
al call, lift the handset or press the
SPEAKER key.
Internal dial tone will be heard and the
display will show Internal Dialling.
Dial the extension/group number
required, e.g. 18.
Note: If Direct Line Selection is
enabled for the extension, external dial
tone will be heard when the extension
goes off-hook, by pressing Hold
you will
hear internal dial tone.

4Doc Ref: DM-869 Rev: 1
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To make an internal call using the programmable function keys
If the extension to be called has been programmed under one of the 16 function
keys, it can be called directly by pressing this key. The handsfree function will be
switched on and the display will show the status of the call. The call can be ended
at any time by replacing the handset or pressing the Speaker or <Endcall> key.
To make an external call from the Forum Phone 320
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To make a call using a Speed Dial key
If one of the function keys has been programmed as aSpeed Dial key, pressing
this key will automatically seize the line, switch on handsfree and dial the
programmed number. The display will show the status of the call. The call can be
ended at any time by replacing the handset or pressing the Speaker or
<Endcall>key.
To make an external call using a Line key
If one of the function keys has been programmed as aLine key, pressing this key
will automatically seize the line and switch on the handsfree facility. The required
number can be dialled and the display will show the status of the call. The call can
be ended at any time by replacing the handset or pressing the Speaker or
<Endcall> key.
The display shows the name/number of the
extension/group being called and the status
of the call, i.e. Ringing. This will change
briefly to Connected when the called party
answers, after which a call timer will be
shown.
The call can be ended at any time by:
•Pressing the <Endcall>
•
Replacing the handset or pressing the
SPEAKER key to clear the call
completely
With the telephone idle, lift the handset or
press the SPEAKERkey.
Internal dial tone will be heard and the
display will show Internal Dialling.
•Dial 9or select a line using the pre-
programmed keys
•Dial the number –the digits will
appear on the display as they are
dialled

5Doc Ref: DM-869 Rev: 1
To make a call using Last Number Redial
The Forum Phone 320 can store details of up to the last ten external numbers
dialled from the extension. Using the Redial Last Number feature allows the
user to select a number from the list to redial.
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To make a call using the REDIAL key
If one of the programmable keys on the Forum Phone 320 is configured as a
REDIAL key, a call can be redialled as follows -
•Press Redial while the Forum Phone 320 is idle, the redial list will be
shown on the display
•Use the ↑↑↓↓ keys to select the required number
•Press the Redial key again or lift the handset, the system will
automatically select a line and redial the number
Pressing the Redial key with the handset off-hook or the handsfree mode
activated automatically selects a line and redials the last number.
To redial the last number using the keypad
If the Forum Phone 320 does not have a REDIAL key programmed, Redial Last
Number can be activated by lifting the handset and dialling *5. The system will
automatically access an external line and redial the last external number.
To make a call using numbers from the Phone Book
The Forum Phone 320 has access to three Address Books and by using the
Phone Book feature can make a call to any of the numbers stored in these lists.
Personal Address Book: Contains the numbers entered by the user either at
their own extension using the Forum Phone 320 or through Browser Based User
Programming. These numbers are only accessible from the extension at which
they were entered. For details of how to create, modify and delete entries please
refer to Section 4.1.16.
To redial a number -
•Press the ↑↑ key once, <Redial>
appears on the display
•Press the <Redial>key
A list of up to the last 10 external numbers
dialled appears on the display, starting with
the last number dialled.
•Move the cursor with the ↑↑↓↓
keys until
it is alongside the number to be
redialled
•Press the <Select> key twice or lift
the handset to dial entry
Note: The <Redial> key will only appear if
at least one external call has been made
from the extension.

6Doc Ref: DM-869 Rev: 1
Common Address Book: Contains numbers common to all extensions on the
system. The numbers are programmed by the system administrator through
Browser Based Programming System Settings, System Maintenance programming
mode or the administration Forum Phone 320 (Extension 11). These entries are
accessible from any of the extensions connected to the system.
Extension List: Gives access to the numbering plan for internal
extensions/groups.
To enter into <Phone Book>
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PHONE BOOK Key: The Phone Book function may be stored under a
programmable key giving one touch access to the Phone Book feature.
To make a call from the Personal or Common Address Books
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•Press the <Phone Book> key to
enter
•Use the ááââ keys to scroll
through the list
•Press the <Select>key for the
required option
To search for an entry -
•Enter the letters of the name
•All the entry names starting with
these character will be displayed
•Use the áâ keys to scroll through
the list
For example, to search for ‘Harry Jones' -
•Enter character Hby pressing digit
4twice
•To call the entry, press the
<Select> key
A line will be seized automatically and the
call established.
The call can be cleared at any time by
pressing the <Cancel> key.

7Doc Ref: DM-869 Rev: 1
3To make a call from the Extension List
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4Putting a Call on Hold
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To put a call on hold -
While on a call -
•Press the HOLD key
•The LED of the HOLD key will light up.
The call has been put in exclusive hold, i.e. it can
only be retrieved from the extension that held it
.
Internal dial tone will be heard.
If the held call is an external call, the LED
associated with that line will be flashing at your
extension.
Pressing the <Options> key while holding a call
enables the following features to be accessed -
−Retrieve Held Call
−Phone Book
−Call Pick Up
−Internal Paging
−Cancel
−Redial Last Number
Held calls can be retrieved by -
•Pressing the HOLD key
If there is more than one held call, the
first call held will be retrieved.
Alternatively, selecting the Retrieve
Held Call option or pressing the
<UnHold> key (as shown above)
gives access to the held call list from
which the call to be retrieved can be
selected.
The held call can also be retrieved by -
•Pressing the LINE key on which
the call is being held (the LED will
be flashing)
When the Extension List is selected, a list of
available extensions will be displayed.
Any names assigned to the extensions will be
shown.
To call an extension -
•Use the ↑↑↓↓ keys to scroll through the list
•To call the entry, press the <Select>
key
The system will make an internal call to the
selected extension.
•Press the <Cancel> key to
clear call

8Doc Ref: DM-869 Rev: 1
5To toggle between held calls
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6Held Call List
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When more than one call is on hold, pressing
the <UnHold> key displays a list of held
calls.
•Use the ↑↑↓↓ keys
to toggle between the
held calls
•With the cursor alongside the call to
be accessed, press the <Select> key
to speak to that caller.
•Place existing call on hold
•Make a second call, e.g. an internal
call to extension 18
Once connected, this call can also be
put into
hold by pressing the HOLD key.
Internal dial tone is heard and the display
shows that there are two calls on hold.
TO TOGGLE BETWEEN HELD CALLS -
•Press the HOLD key to return
to the first call held
•To replace the first call in hold
and return to the second call,
press the HOLD key twice. This
operation can be repeated to
toggle between the calls

9Doc Ref: DM-869 Rev: 1
7Abandoning a call on Hold
If the telephone returns to idle when there is a call on hold, the held call will ring the
extension as indicated below.
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8Transferring a Call
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TRANSFER Key: If the Forum Phone 320 has a TRANSFER key, pressing this key
instead of replacing the handset can transfer the call.
9Parking a Call
A call can be parked and retrieved at another extension.
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The display will show Returning From Hold.
The call can be answered by pressing the
<Answer> key, lifting the handset or pressing
the SPEAKERkey.
To transfer a call -
•Place the existing call on hold
•Dial the extension to receive the
transferred call, e.g. extension 18
For an Unannounced transfer -
•
Upon hearing ringing tone, replace handset
•The held call will start ringing extension 18
For an Announced transfer -
•Wait for the extension to answer
•Announce the transfer
•Replace handset
•The held call is now transferred
To park the current call -
•Press the <Options> key
•Select Park Current Call
The call is now parked and can be
retrieved from any other telephone
connected to the system.

10 Doc Ref: DM-869 Rev: 1
10 To retrieve the call from another Forum Phone 320
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PARK Key:If the Forum Phone 320 has a PARK key programmed, calls can be
parked and unparked by pressing the key. The LED will light up to indicate that
there is a call parked at the user’s extension.
To retrieve the call from any other telephone, (e.g. analogue/S-Bus), dial *75
followed by the number of the extension that parked the call.
Call Park Time-out: To prevent calls being abandoned or lost in the PARK state,
there is a programmable timer that sets the maximum time a call can be parked
on the system. By default this is set at 180 seconds.
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11 Paging
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To broadcast a page -
•Press the ââ ke
y twice. The right key will
change from <Phone Book> to
<Paging>
•Press the <Paging> key
The three paging options are displayed.
•Use the ááââ keys to scroll to the
required option
•Press the <Select> key
If the Call Park Timer expires before the
call is retrieved, the parked call will ring
back the extension that parked it.
•Press the <Answer> key or lift the
handset to answer the call
•Press
ââ
key once, the<Unpark>
option will appear at the bottom-right
of the display
•Press the <UnPark> key, the display
will indicate the list of calls currently
parked
•Use the ↑↑↓↓ keys to scroll through the
list and press the <Select> key to
retrieve the call

11 Doc Ref: DM-869 Rev: 1
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PAGE Key: If the Forum Phone 320 has a PAGE key programmed, pressing this
key once will take the display directly to the paging options screen.
Pressing the PAGE key twice in quick succession also enables/disables the
Receive Page Calls feature. The LED on the PAGE key will indicate whether this
feature is enabled or not.
-LED ON: The phone will not receive page calls
-LED OFF: The phone can be paged by other extensions
Answering Page calls
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12 To Pick Up a Call Ringing at another Extension
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If the Forum Phone 320 is being paged by
another extension, e.g. extension 15, the
Page can be answered by -
•Pressing the <Answer> key
The Forum Phone 320 will be connected to
extension 15 in handsfree mode.
Press the ââ key once
The right key will change from <Phone
Book> to <Pick Up>.
•Press the <Pick Up> key
The extension being called will be shown
on the display.
•Press the <Select> key to pick up
the call
Note: If more than one incoming call
is ringing, a list of ringing extensions
will be shown on the display.
•Use the ááââ keys to select the
extension from which the call is
to be picked up
If All Devices or a PA Port is selected,
the display opposite will not appear.
If page Forum Phone 320s is selected,
there is an option to page all Forum Phone
320s or just a specific extension.

12 Doc Ref: DM-869 Rev: 1
PICK-UP Key: If the Forum Phone 320 has a Pick-Up key programmed, a call
can be picked up by pressing this key. If more than one extension is ringing, the
list of ringing extensions will appear on the display.
13 Conference Calls
A conference is a call in which there are three parties connected together at the
same time. A Forum Phone 320 can hold a conference with
-Two internal extensions
-Two external lines
-One internal extension and one external line.
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To end a conference call
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To initiate a conference call while on an
external or internal call -
•Place the call on hold by pressing the
HOLD key
•Dial the number to initiate the second
call, e.g. internal extension 13
•When connected to the second party,
press the <Options>key
•Use the ááââ keys to scroll and select the
Conference option
•All parties are now in conference
There are different ways to terminate the
conference call -
•If either of the two parties involved in
the conference call clears down, the
conferencing extension will revert to a
two-party call with the remaining party
•By replacing the handset, the second
party will be cleared, the conferencing
extension will ring and when
answered, a two-party call will be
established with the first party
•Pressing the <UnConfer
> key will put
the first call in hold and establish a
two-party call with the second
extension
Pressing the <Options> key displays the
following
−End Conference Call (See
pressing the <UnConfer> key
above)
−End Current Call which ends both
calls

13 Doc Ref: DM-869 Rev: 1
CONFERENCE Key:If the Forum Phone 320 has a CONFER key programmed -
•Pressing the CONFER key will establish a conference between a held call and
the call in progress
•While the conference is in progress, the LED of the CONFER key will be lit
•Pressing the CONFER key while the LED is lit will terminate the conference
and establish a two-party call with the second party while putting the first call
into Hold
14 To Divert Incoming Calls
Incoming calls to a Forum Phone 320 can be diverted at various stages in the call
and to various destinations as shown below -
Type Of Divert Destinations
-Divert to an Extension
Divert All Calls -Divert to Voice Mail
Divert On Busy -Divert to External Number
Divert On No Answer (Not available for Divert On Busy)
-Divert to an Entry in the
Common/Personal Address Book.
(Not available for Divert On Busy).
If there are no entries in the
Address Books, these options will
not be displayed.
Divert all Calls
Pressing the DIVERT key on the Forum Phone 320 automatically selects Divert
All Calls. The options for diverting the calls areshown on the display.
D
iv
ertA
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Divert to another extension
D
iv
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Use the
ááââ
keys to scroll through the
options and when the cursor is alongside
the required option, press the <Select>
key
•Select Extension List from options
The list of internal extensions will appear
on the display.
•Use the ááââ keys to scroll to the
extension that is to receive the
diverted call
•Press the <Select> key
When the phone is idle, the third line of
the display will show the extension to
which calls are being diverted.
All calls will now be diverted to the
selected extension.
Note: The LED of the DIVERT
key will be
lit.
To remove the divert -
•Press the DIVERT key once -the
LED will be extinguished

14 Doc Ref: DM-869 Rev: 1
To divert to Voice Mail
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To divert to the Common or Personal Address Books
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•Select Voice Mail from the options
The Forum Phone 320 will show that
call diversion is set to Voice Mail.
All calls will be diverted to the voice
mailbox.
Note:The LED of the DIVERT key will
be lit.
To remove the divert -
•Press the DIVERT key once -
the
LED will be extinguished
•Select the Common or Personal
Address Book option
•The Search command will appear on
the display
•Enter the letters of the name to be
found
•The display will show all entries
beginning with those letters
•Scroll through the entries using the
ááââ keys
•Press <Select> when the curser is
pointing to the required entry
When the phone is idle, the third line of the
display will show the entry to which calls are
diverted.
Note: The LED of the DIVERT key will be
lit.
To remove the divert -
•Press the DIVERT key once -the LED
will be extinguished

15 Doc Ref: DM-869 Rev: 1
To divert to an External Number
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Divert No Answer
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•Select External Number from the
options
•Enter the number to which calls are
to be diverted
•Press the <Accept> key
Note: If a diversion to an External
Number has previously been set, this
number will appear on the display.
When the phone is idle, the third line of
the display will show the number to which
calls are diverted.
Note: The LED of the DIVERT
key will be
lit.
To remove the divert -
•Press the DIVERT key once -the
LED will be extinguished
To set Divert No Answer -
•Press the <Menu> key when the
Forum Phone 320 is idle
•Select Call Diversion
•Use the ááââ keys to scroll through the
options
•Press the <Select> key when the
Divert No Answer option is reached
The current setting will be ticked.
By default Divert No Answer is disabled.
To enable -
§Use the áá key to move the cursor
§Press the <Select>key to enable
§Use the ááââ keys to select the
destination option
§Press the <Select> key to set
Divert No Answer allows calls to be
diverted to
-Another extension
-Voicemail
-An entry in the Personal Address Book
-An entry in the Common Address Book
-An External Number
Note: If there are no entries in the Address
Books, these options will not be displayed.
For details of selecting Address Book entries
and entering External Numbers, see Divert
All Calls section above.
Divert No Answer is now set. Any internal
or external calls ringing the extension that
are not answered within a pre-defined time
will be diverted to the selected number.
To cancel the diversion -
•Select the Divert No Answer option
•Select the Disabled setting

16 Doc Ref: DM-869 Rev: 1
Divert On Busy
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15 Do Not Disturb (DND)
When DND is set, all calls arriving at the Forum Phone 320 will receive Busy tone.
The exceptions to this are calls from extensions that have DND Override set in
system programming.
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To set Divert On Busy -
•Press the <Menu> key when the
Forum Phone 320 is idle
•Select Call Diversion
•Use the ááââ keys to scroll through
the options
•Press the <Select> key when the
Divert On Busy option is reached
The current setting will be ticked.
By default Divert On Busy is disabled.
To enable -
•Use the áá key to move the cursor
•Press the <Select> key to enable
•Use the ááââ keys to select the
destination option
•Press the <Select> key to set
Divert On Busy allows calls to be
diverted to -
-Another extension
-Voicemail
Divert On Busy is now set. Any internal
or external calls arriving at the extension
while it is busy on another call will be
diverted to the selected number.
To cancel the diversion -
•Select the Divert On Busy option
•Select the Disabled setting
To set DND -
•Press the DND key. The LED on
the key will be lit and the display
will show DND set
To clear DND -
•Press the DND key. The LED on
the key will be extinguished and
DND will be cleared

17 Doc Ref: DM-869 Rev: 1
16 List of Calls
The system maintains a list of the last 10 missed calls, 10 dialled calls and 10
received calls, for each extension equipped with a Forum Phone 320. If more than
10 calls are missed, dialled or received, the earliest entry for each will be
overwritten.
To view and dial a new Missed Call entry
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Following an unanswered incoming call, the
LED of the MESSAGE key will flash to show
missed calls and the number of calls missed
will be shown on the display.
Pressing the MESSAGE key will display the
Missed Calls list.
Note: If the voice module is fitted and there
are any unread Voice Mail messages,
pressing the MESSAGE key when the LED is
flashing will access the Mailbox option
instead of the Missed Calls list.
If the telephone number of a missed call
matches an entry in the Personal or
Common Address Book, then the name of
the entry will be shown instead of the
number.
If the unanswered incoming call does not
present a number to the network, the entry
in the list will show the text Unknown.
Note: It is not possible to dial this type of
entry.
•Use the ↑↑↓↓ keys to scroll to the
required entry
•Press the <Select> key to view
When a Missed Call is selected, the
following options are available
-Call the number
-View the time of the call
-Save the number into the Personal
Address Book
-Delete the entry from the list
Selecting Call will automatically access an
external line and make a call to the selected
number.
Selecting Time of Call will display the time
and date that the call was received.
Selecting the Save option will prompt for a
name to identify the selected number.
•Use the keypad to enter the name
•Press the <Accept> key
The name will be associated with the calling
number and stored in the Personal Address
Book.
•Press the <Back> key to return to
the menu

18 Doc Ref: DM-869 Rev: 1
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To view the Missed Calls list when the message LED is not flashing
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The Dialled and Received Calls Lists are accessed from the Calls List menu
and the entries can be called, saved or deleted in the same way as missed calls.
To enter the Missed Calls list when the
Message LED is not flashing, i.e. there are
no new missed calls -
•Press the <Menus> key
•Use the ↑↑↓↓ keys to move to the List
of Calls option
•Press the <Select> key
•Use the ↑↑↓↓ keys to move to the
Missed Calls option
•Press the <Select> key
The list of the last ten unanswered calls will
be displayed.
The calls can then be selected for calling,
saving or deleting as detailed above.
Note: If there are no missed calls, the
display will show No Entries Found.
Selecting the Delete option will
automatically delete the entry and
return the user to the Missed Call List
menu.
Note: If there are no more entries, the
display will show No Entries Found.

19 Doc Ref: DM-869 Rev: 1
17 Call Back
When a called extension is busy, a call back can be set so that when the called
extension becomes free, the system will first ring the extension that set the call
back and when that extension answers, the system will ring the called extension.
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CALLBACK Key: If the Forum Phone 320 has a CALLBACK key programmed,
pressing this key once while hearing busy tone while calling another extension will
set callback.
18 Intrusion
If when calling another extension busy tone is heard, a Forum Phone 320 user can
intrude on the busy extension. Alert tones will be given to indicate that another
extension is about to intrude. The ability for an extension to intrude has to be
enabled in system programming by the installer or system administrator.
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To set a call back (e.g. on extension 12) -
•On receiving busy tone, press the
<Options> key
•Scroll down -when the cursor is
alongside Callback
•Press the <Select> key
Success tone will be heard confirming that the
Callback feature has been set.
The Forum Phone 320 will return to idle.
When Extension 12 becomes free, the
extension that set the Callback will start to
ring.
When the handset is lifted or the SPEAKER
key pressed, ringing tone will be heard and
Extension 12 will start to ring.
To intrude on a busy extension -
•When busy tone is heard, press the
<Options> key
•Scroll down using the ↑↑↓↓ keys
•With the cursor alongside Intrude
call press the <Select> key
•
The busy extension will receive Alert
tones
•Pressing the <Intrude> key will
intrude on the call in progress

20 Doc Ref: DM-869 Rev: 1
INTRUDE Key: If the Forum Phone 320 has an INTRUDE key programmed,
pressing this key once while hearing busy tone while calling another extension will
let you intrude on the call.
19 Day / Night Changeover
The system can be programmed so that incoming calls ring different extensions or
groups of extensions at different times of the day, e.g. after hours, all calls ring a
night service extension. These changeovers will take place automatically but can
be overridden by an extension provided that extension hasOperator
Functionality enabled in system programming. Normally only the system
administrator or reception extension would have this facility programmed.
Note: At installation, Extension 11 is automatically set as the default
administration phone andOperator Functionality will be enabled.
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Operator Functionality key
If a feature key has been programmed as a Call Filtering key, pressing this key
will toggle between the ringing modes. The LED on the key will be OFF when the
current mode is the default mode (i.e. Day Ringing), and will be ON when any of
the other ringing modes are set.
When the Forum Phone 320 is idle -
•Press the <Menus> key
•Use the ááââ keys to scroll through
the options
•With the cursor alongside
Day/Night Changeover,
press the
<Select> key
A list with the available ringing modes will
be shown with the current option ticked.
•Use the ááââ keys to scroll
•Press the <Select> key to set the
ringing mode
•Press the <Back> key to return to
menu
When the phone is idle, the current ringing
mode will be displayed.
Note: Day Ringing mode will not be
displayed.