BELGACOM IDS 310 User manual

1
First
Belgacom IDS 310
Belgacom ForumTM 700
User manual
AADGR000-001
FR-2-couverture.fm Page 1 Lundi, 11. août 2003 11:20 11

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User manual
2
How
Thank you for choosing one of our , range of telephones, and for your confidence
in Belgacom.
Your Belgacom IDS 310 digital telephone offers you all the latest design features,
so that it is very easy to use, while providing the most efficient means of
communication.
Your easy-to-use Belgacom IDS 310 telephone offers you:
na receiver that is pleasant to use: it fits nicely in the hand with a flexible grip
section,
ncommunication is even more convenient using the audio keys (loudspeaker,
hands free),
nusing the convenient alphabetic keypad, you can call your correspondents by
name,
ntransparent magnifying keys for immediate reading of your of your programmed
settings (direct calls, functions, etc.).
Your ultra-efficient Belgacom IDS 310 telephone offers you:
na screen, with keys and a navigator, that displays your correspondent’s number
or name, and allows easy transition between functions (call transfer, three-way
conference),
nscreen-displayed call icons (busy, free, on hold) to help you manage your calls
(switching between correspondents),
na complete range of connection interface units for data transmission, assisted
telephone applications (CTI*) or easy connection of analogue (fax, answering
machine) or ISDN terminals (PC with ISDN board, G4 fax).
*CTI : Computer Telephone Integration
AADMU010-010

3
How to use this guide?
3
How
You have a Belgacom IDS 310 digital telephone. The large display, navigator and
alphabetic keypad will help you use your telephone easily and make optimum use
of the many functions offered.
These symbols can be supplemented by small icons or text. All default or
customized function codes are given in the table of codes in the appended sheet.
The features described in this manual and indicated with an asterisk (*) can only
be accessed with some software versions.
•Actions •Keypad
Lift the receiver. Numeric keypad.
Hang up. Alphabetic keypad.
Description of an action
or context.
Specific key on numeric
keypad.
•Navigator •Audio keys
Move the navigation key
up, down, to the left or
to the right.
Loudspeaker.
Hands free.
Adjustment “reduce”.
•Display and display keys Adjustment “increase”.
Partial view of display. •Other fixed keys
Display key. Fixed key.
•Programmable keys and icons; MENU key.
Line key. •Other symbols used
Icon corresponding to
key.
Alternative to action
sequence.
Key programmed by
technician to access
service.
Important information.
Smith John
OR
AADMU000-005

4
Contents
4
Toc
Getting to know your telephone . . . . . . . . . . . p.8
1. Using your telephone . . . . . . . . . . . . . . . . . . . . p.11
1.1 Making or answering a call without lifting the receiver
(hands free) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
1.2 Making an outside call . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
1.3 Making an internal call. . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
1.4 Calling your correspondent by name (company
directory). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
1.5 Calling from your personal directory. . . . . . . . . . . . . . . p.14
1.6 Calling from the common directory. . . . . . . . . . . . . . . . p.14
1.7 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
1.8 Filtering calls using the voice mailbox. . . . . . . . . . . . . . . p.15
1.9 Redialling* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
1.10 Temporarily storing a number to call again . . . . . . . . . . p.16
1.11 Requesting automatic callback if internal number is busy p.17
1.12 Answering an internal call in intercom mode. . . . . . . . . p.17
1.13 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1.14 Making an ISDN call . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1.15 Hiding your identity (ISDN call) . . . . . . . . . . . . . . . . . . . p.19
1.16 Identifying a malicious call (ISDN call) . . . . . . . . . . . . . . p.20
1.17 Activating the loudspeaker during a conversation
(receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
1.18 Mute, so that your correspondent cannot hear you . . . p.21
generated

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Contents
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2. During a conversation . . . . . . . . . . . . . . . . . . . . p.22
2.1 Making a second call during a conversation . . . . . . . . . . p.22
2.2 Answering a second call during a conversation . . . . . . . p.23
2.3 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . p.25
2.5 Three-way conference with internal and/or external
correspondents (conference) . . . . . . . . . . . . . . . . . . . . . p.25
2.6 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . p.26
2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . p.27
2.8 Getting information about camped-on calls . . . . . . . . . . p.28
2.9 Intrusion into an internal conversation . . . . . . . . . . . . . p.29
2.10 Store a number* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
3. Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
3.1 Receiving supervised call ringing . . . . . . . . . . . . . . . . . . . p.30
3.2 Answering a general bell . . . . . . . . . . . . . . . . . . . . . . . . . p.30
3.3 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . p.31
3.4 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
3.5 Answering briefly in place of the operator. . . . . . . . . . . p.32
3.6 Monitoring calls to other terminals . . . . . . . . . . . . . . . . p.33
3.7 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
3.8 Calling an internal correspondent on his/her pager. . . . p.34
3.9 Calling a correspondent on his/her loudspeaker . . . . . . p.34
3.10 Sending a written message to an internal correspondent p.35
3.11 Sending a written message to an ISDN correspondent. p.37
3.12 Send a voice message copy . . . . . . . . . . . . . . . . . . . . . . . p.37
3.13 Sending a recorded message to a number / a
distribution list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.39
3.14 Broadcasting a message on the loudspeakers of a station
group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.40
3.15 Answering a call on your pager . . . . . . . . . . . . . . . . . . . p.40
3.16 Allocating an outside line . . . . . . . . . . . . . . . . . . . . . . . . p.41

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Contents
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4. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p.42
4.1 Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . p.42
4.2 Diverting calls to another number (immediate
diversion). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.42
4.3 Diverting your calls to your voice message service . . . . p.43
4.4 Activate/disable the personal assistant . . . . . . . . . . . . . . p.43
4.5 Personal assistant: reaching you with one number only p.43
4.6 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . p.44
4.7 Forwarding your calls from the receiving terminal
(“Follow me”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.45
4.8 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . p.45
4.9 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . p.46
4.10 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . p.46
4.11 Cancelling a specific diversion. . . . . . . . . . . . . . . . . . . . . p.46
4.12 Diverting calls when your line is busy (divert if busy) . . p.47
4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.48
4.14 When you return, consult recorded messages . . . . . . . p.49
4.15 Leaving a recorded message for internal callers . . . . . . p.50
4.16 Consulting written messages . . . . . . . . . . . . . . . . . . . . . p.51
5. Managing your charges . . . . . . . . . . . . . . . . . . . p.52
5.1 Charging your calls directly to business accounts . . . . . p.52
5.2 Finding out the cost of an outside call made for an
internal user from your terminal . . . . . . . . . . . . . . . . . . p.53
5.3 Charging the cost of an outside call to your company * p.54

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Contents
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6. Programming your telephone . . . . . . . . . . . . . p.55
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . p.55
6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . p.55
6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . p.56
6.4 Selecting ringer tune and adjusting volume . . . . . . . . . . p.56
6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . p.57
6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.57
6.7 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . p.58
6.8 Programming your personal directory . . . . . . . . . . . . . . p.59
6.9 Programming an appointment reminder . . . . . . . . . . . . p.60
6.10 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . p.61
6.11 Broadcasting background music on your loudspeaker. . p.61
6.12 Locking your terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . p.61
Declaration of compliance . . . . . . . . . . . . . . . . p.62

Getting to know your telephone
8
Telephone
n Navigator
Lets you browse through several pages of
the display and select a line (the bottom line
is implicitly active).
Top line
Previous
page Next page
Bottom line
Light indicating
messages received.
n Guide key
This key lets you:
•obtain information about the
telephone
•program the keys
Mute key so that
your correspondent
can no longer hear
you.
n Alphabetic keypad
Protected by a flap, used for call
by name, message service and
programming. You have a self-
adhesive
'Memo' label to stick
inside the flap.
n Audio keys
Loudspeaker:
to share a conversation
to reduce
loudspeaker or
receiver volume
to increase
loudspeaker or
receiver volume
Hands free:
to make or answer a call without
lifting the receiver
n Display and display keys
Displays 2 lines and several pages giving information on you
available through the keys associated with the lines of the d
Call required number
D
n
u
Prohibit outside calls.
D
r
e
Make an appointment.
C
Pick up a call to another number. P
r
StoreN Divert
Lock
Read+
Appmnt
Custo
PickUp
Operat
n Programmable keys and icons
Hang-up key
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons:
Incoming call (flashing).
Call in progress
Call on hold.
Call on common hold.
Function icons:
Function active
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Divert your calls to another terminal.
Access the various mail services.
Access your personal directory.
Transfer call to another terminal.
Make an ISDN call.
Hang-up Key
To terminate a call or
programming.
AADMU000-010

9
Telephone
e
s of
m
line
e
n Guide key
This key lets you:
•obtain information about the
telephone
•program the keys
you. Alphabetic keypad
Protected by a flap, used for call
by name, message service and
programming. You have a self-
adhesive
'Memo' label to stick
inside the flap.
o
n
to increase
loudspeaker or
receiver volume
w
ithout
n Display and display keys
Displays 2 lines and several pages giving information on your correspondent and the functions
available through the keys associated with the lines of the display screen.
Call required number. Divert your calls to another
number.
Prohibit outside calls. Display more information if
required.
Make an appointment. Customize your terminal.
Pick up a call to another number. Programme company data.
StoreN Divert
Lock
Read+
Appmnt
Custo
PickUp
Operat
n Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons:
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons:
Function active.
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Divert your calls to another terminal.
Access the various mail services.
Access your personal directory.
Transfer call to another terminal.
Make an ISDN call.
generated

10
nstalling the programmable key
10
How
A printed label is supplied with the terminal. This should be installed beneath the
programmable keys.
1. Insert a flat “ blade ” into the slot (1 slot per key block).
2. Raise the cover.
3. Slide the printed label into position.
4. Replace the cover.
AADMU000-020

11
Using your telephone
1
11
Other
1.1 Making or answering a call without lifting the
receiver (hands free)
line key number required
you are in hands free
mode
your correspondent’s
name
terminate
your call
During a conversation, you can lift the receiver without
terminating the call.
during a conversation
OR OR
OR
Helen
AADMU050-010

12
1
12
1.2 Making an outside call
•Making a call:
0 is the default code for an outside line.
1.3 Making an internal call
“Outside line”
key
number required
tells you the status of your
call
OR
155667
internal number
required
default code for
“Operator call”
function
line key
name and number of person
called
OR
OR
AADMU050-020
AADMU050-030

13
Using your telephone
1
13
Usi
•If the internal or outside number does not reply:
1.4 Calling your correspondent y name (company
directory)
•If name is OK:
broadcast a message on
the loudspeaker of the
free terminal
request callback to a
busy terminal
send a written
message
go to next screen store number to call again
¤Intru
OR
¤Cback
OR
Text
OR
NbSave
first letters of your
correspondent’s
name
proposes a name followed y a corresponding telephone
num er and sequence num er in list
make the call
Smith John
Send
AADMU050-040

14
1
14
•If name is not OK:
1.5 Calling from your personal directory
* To enter your numbers see 'Programming your personal directory'.
1.6 Calling from the common directory
Your terminal has access to a common directory of outside numbers.
extend search
in list
erase last letter entered show next name
show previous name return to main menu
FName
OR
Rubout
OR
Next
OR
Prev
OR
Exit
shows first ten names already entered in
directory*
calling the selected
correspondent
access other
correspondents
Helen
OR
directory
number
AADMU050-050
AADMU050-060

15
Using your telephone
1
15
Usi
1.7 Receiving a call
•To answer
1.8 Filtering calls using the voice mail ox
This service lets you filter incoming calls to your voice mailbox. When your caller
leaves his message you can choose to communicate with him.
•Activating call screening:
•When you receive a call:
your telephone
rings correspondent’s name or num er
Smith John
OR OR
programmed key
'Voice mailbox
screening'
enter your personal
code
you hear the message left y your
caller
name or number of
the caller
hands free to take
the call
to stop listening
only
same key to stop listening
and deactivate the screening
155667
OR
OR
OR
AADMU050-070
AADMU050-080

16
1
16
1.9 Redialling*
1.10 Temporarily storing a num er to call again
•Redialling the stored number:
Select the
'Redial'
function
select the No. in the last ten issued Call required
number
Redial Next
OR
Prev
Call
the num er called does not reply
record number dialled
num er remains stored until another num er is recorded
call number stored
NbSave
StoreN
155667
AADMU050-090
AADMU050-100

17
Using your telephone
1
17
Usi
1.11 Requesting automatic call ack if internal num er is
usy
•Cancelling callback request:
1.12 Answering an internal call in intercom mode
You can answer without lifting the receiver. When you receive an internal call,
your telephone rings and you are connected directly in hands free mode. The
screen shows the caller’s identity.
internal num er usy
call ack request acknowledged
¤Cback
×Cback
corresponding LED lights up
When your caller hangs up, intercom mode remains active.
AADMU050-110
AADMU050-120

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1
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1.13 Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a
voice server, an automated attendant or a remotely consulted answering machine.
1.14 Making an ISDN call
During a conversation
to activate to disable
The function is automatically cancelled when you hang up.
¤DTMF ×DTMF
screen shows num er dialled
number called
send call erase last character return to initial screen
access ISDN services add a subaddress * keep your identity secret
Send
OR
Rubout
OR
Exit
OR
SubAdr
OR
Secret
AADMU050-130
AADMU050-140

19
Using your telephone
1
19
Usi
(*)Sending a subaddress
You may have to add a four-digit subaddress to the number called (to obtain a fax,
PC or telephone, etc.).
1.15 Hiding your identity (ISDN call)
When you call an internal or an outside ISDN number, your number is
automatically sent.
You can hide your identity before sending your call.
send a written message
enter subaddress on
keypad
OR
Text
SubAdr
OK Send
number called
hidden identity status is
shown
your identity remains hidden from
your correspondent
function is disa led at end of call
Secret
Choice
OK
Send
AADMU050-150

20
1
20
•You can hide your identity for all calls:
•To cancel hidden identity function:
1.16 Identifying a malicious call (ISDN call)
When you receive a call, you can ask the network operator to record
informations about your communication (correspondents’ numbers, date and
time of call, subaddress, etc.).
hidden identity remains active while key icon is
lit up
“Secret”
programmed key
“Secret” programmed
key
during a conversation
service request acknowledged
Using this service requires to take out a subscription to the
network operator.
Mcid
AADMU050-160