Cisco Unity Voicemail for 9971
Int. 18999 Ext. 08 7221 8999
Setting Up Your New Voicemail
1. Dial 18999 or press on your video phone
2. Enter security code: 12345
3. You will be guided through the setup process.
If you need to access the old voicemail system:
1. Dial (0) 82013100
2. Press the # key when prompted
3. Enter your extension number as your mailbox
number
4. Enter your security code
5. Proceed as normal.
Record Name
1. Record your name only e.g. Mary Smith or
Professor Smith.
2. At the tone say your name and then press
3. Your name recording will be played back to you
4. If you are happy with your name recording press
to continue, if not record your new name greeting at
the tone.
5. Your message will be saved after pressing .
Record Personal Greeting (standard greeting)
Record your personal greeting;
e.g. “Hello, you have reached the voicemail box for
Mary Smith, please leave a message after the tone”
1. To use your name recording as your personal
greeting press
2. To record a personal greeting press 1
3. Your personal greeting will be played back to you
4. If you are happy with your personal greeting press
to continue, if not press 1 to record your new
personal greeting
5. Your message will be saved after pressing .
Change your Security Code
1. Enter a new security code followed
2. To confirm, enter your new security code again
followed by .
Directory services
1. Voicemail directory services will not be used at this
time, Press to continue
2. Press to exit or hang up.
Accessing Messages
From Your Deskphone
1. Dial 18999 or press
2. Enter your security code and press
3. Follow prompts to repeat, save, discard, mark as
new, skip back, reply or forward message.
4. Press to exit or hang up.
Access your mailbox from another extension (on
campus)
1. Dial 18999
2. You will be prompted to enter your security code –
instead press
3. Enter your extension number as your User ID
4. Then enter your security PIN when prompted
5. Proceed as normal.
Access your mailbox from external location (off
campus)
Dial 7221 8999
1. Press when you hear system voice answer
2. Enter your extension number and press #
3. Enter your security code and press #
4. Proceed as normal.
Message Waiting
Your Cisco 9971 IP Phone will show a red voicemail
indicator ( ) next to the corresponding line
The red light on your phone hand piece will also light
up.
Cisco 9971 Handpiece
