Cisco UNIFIED 9971 User manual

For further assistance, contact the ITS Service Desk on 12345.
Unity Voicemail Quick Reference Guide
Cisco Unity Voicemail for 9971
Int. 18999 Ext. 08 7221 8999
Setting Up Your New Voicemail
1. Dial 18999 or press on your video phone
2. Enter security code: 12345
3. You will be guided through the setup process.
If you need to access the old voicemail system:
1. Dial (0) 82013100
2. Press the # key when prompted
3. Enter your extension number as your mailbox
number
4. Enter your security code
5. Proceed as normal.
Record Name
1. Record your name only e.g. Mary Smith or
Professor Smith.
2. At the tone say your name and then press
3. Your name recording will be played back to you
4. If you are happy with your name recording press
to continue, if not record your new name greeting at
the tone.
5. Your message will be saved after pressing .
Record Personal Greeting (standard greeting)
Record your personal greeting;
e.g. “Hello, you have reached the voicemail box for
Mary Smith, please leave a message after the tone”
1. To use your name recording as your personal
greeting press
2. To record a personal greeting press 1
3. Your personal greeting will be played back to you
4. If you are happy with your personal greeting press
to continue, if not press 1 to record your new
personal greeting
5. Your message will be saved after pressing .
Change your Security Code
1. Enter a new security code followed
2. To confirm, enter your new security code again
followed by .
Directory services
1. Voicemail directory services will not be used at this
time, Press to continue
2. Press to exit or hang up.
Accessing Messages
From Your Deskphone
1. Dial 18999 or press
2. Enter your security code and press
3. Follow prompts to repeat, save, discard, mark as
new, skip back, reply or forward message.
4. Press to exit or hang up.
Access your mailbox from another extension (on
campus)
1. Dial 18999
2. You will be prompted to enter your security code –
instead press
3. Enter your extension number as your User ID
4. Then enter your security PIN when prompted
5. Proceed as normal.
Access your mailbox from external location (off
campus)
Dial 7221 8999
1. Press when you hear system voice answer
2. Enter your extension number and press #
3. Enter your security code and press #
4. Proceed as normal.
Message Waiting
Your Cisco 9971 IP Phone will show a red voicemail
indicator ( ) next to the corresponding line
The red light on your phone hand piece will also light
up.
Cisco 9971 Handpiece

For further assistance, contact the ITS Service Desk on 12345.
Unity Voicemail Quick Reference Guide
Change your Personal Greeting
1. Dial 18999 or press
2. Enter your security code
3. Press 4 - Setup
4. Press 1 –Change greeting
5. Press 2 –Australian English
6. Press 1 –re-record
7. At the tone press 1 to record your new greeting
8. Your new greeting will play
9. To re-record press 1
10. To exit press or hang-up.
Change Your Name
1. Dial 18999 or press
2. Enter your security code followed by
3. Press 4 - Setup
4. Press 3 –Preferences
5. Press 2 –Recorded name
6. Cisco Unity will play your current name recording
7. At the prompt say your name and then press
8. Cisco Unity will replay your name greeting
9. Press to keep or to re-record
10. Press to exit or hang up.
Record & Set Your “Out Of Office”
Greeting
**Extended absence only e.g. Recreation Leave, Long
Service Leave
1. Dial 18999 or press
2. Enter your security code
3. Press 4 - setup options
4. Press 1 - recorded greetings
5. Press 2 - Australian English
6. Current greeting will play
7. Press 2 - to turn on alternate greeting
8. Press 1 to set an end date or # for indefinitely
9. Your recording will play
10. Press 1 to re-record
11. Press to exit or hang up.
NOTE –Once the “Out of Office” greeting is recorded
and “set”, it is active immediately.
When you access your voicemail, you will hear:
Remove “out of office” greeting
1. Dial 18999 or press
2. Enter your security code followed by #
3. Press 4 - Setup
4. Press 1 –change greeting
5. Press 2 –Australian English
6. Press 2 to turn off alternate greeting
7. Press to exit or hang up.
Change Your Security Code
1. Dial 18999 or press
2. Enter your security code followed by
3. Press 4 - Setup
4. Press 3 –preferences
5. Press 1 –Change PIN
6. Enter a new PIN code followed by the
7. To confirm, enter your new PIN code again
followed by
8. Press to exit or hang up.

For further assistance, contact the ITS Service Desk on 12345.
Unity Voicemail Quick Reference Guide
Prompt Key Shortcuts for
Cisco Unity Voicemail for 9971
Int. 18999 Ext. 08 7221 8999
Main Menu
Action
Key(s)
Hear new messages
1
Send a message
2
Review saved messages
3 1
Review deleted messages*
3 2
Change setup options
4
Change greetings
4 1
Turn alternate greeting on or off
4 1 2
Change message notification
4 2 1
Choose full or brief menus
4 2 3
Change phone password
4 3 1
Change recorded name
4 3 2
Change call transfer
4 4
Whilst Listening to a Message
Action
Key(s)
Restart message
1
Play previous message
1 4
Play next message
1 6
Save message
2
Delete
3
Reply
# 4
Forward message
# 5
Save or restore as new
# 6
Play message properties
# 9
Slow playback
4
Change volume
5
Fast playback
6
Rewind message
7
Fast-forward to end
#
Pause or resume
8
Fast-forward
9
After Listening to a Message
Action
Key(s)
Replay message
1
Play message by number
1 2
Play previous message
1 4
Play next message
1 6
Save or restore as saved
2
Delete
3
Reply
4
Forward message
5
Mark as new
6
Rewind
7
Play message properties
9
Save as is
#
Cancel or back up
*
Help
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