BenQ RP8603 User manual

RP6503/RP7503/RP8603
Interactive Flat Panel
User Manual

i
Copyright and disclaimer
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect
to the contents of this document. BenQ Corporation reserves the right to revise this publication and to
make changes from time to time in the contents thereof without obligation to notify any person of such
revision or changes.
HDMI trademark disclaimer
The terms HDMI, HDMI High-Denition Multimedia Interface, HDMI Trade Dress and the HDMI Logos
are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
®
Dolby Audio™ trademark disclaimer
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are
trademarks of Dolby Laboratories Licensing Corporation.
Copyright
Copyright 2022 BenQ Corporation. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system or translated into any language or computer
language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written permission of BenQ Corporation.

Product Support ii
Product Support
This document aims to provide the most updated and accurate information to customers,
and thus all contents may be modified from time to time without prior notice. Please
visit the website for the latest version of this document and other product information.
Available files vary by model.
• Make sure your computer is connected to the Internet.
• Visit the local website from www.BenQ.com.The website layout and content may vary
by region/country.
• User manual and related document: www.BenQ.com > Business > SUPPORT >
Downloads > model name > User Manual
• (EU only) Dismantled information: Available on the user manual download page. This
document is provided based on Regulation (EU) 2019/2021 to repair or recycle your
product. Always contact the local customer service for servicing within the warranty
period. If you wish to repair an out-of-warranty product, you are recommended
to go to a qualified service personnel and obtain repair parts from BenQ to
ensure compatibility. Do not disassemble the product unless you are aware of the
consequences. If you cannot find the dismantled information on your product, contact
the local customer service for assistance.

Table of contents
Copyright and disclaimer ......................................................................................... i
Product Support....................................................................................................... ii
Safety warnings and precautions ............................................................................1
Important safety instructions .................................................................................2
Notes on this display ....................................................................................................................... 2
Notes on the LCD panel of this display...................................................................................... 2
Notes on cleaning the display........................................................................................................ 3
Safety notice for remote control.................................................................................................. 3
Battery safety notice........................................................................................................................ 4
BenQ ecoFACTS .............................................................................................................................. 4
Package contents......................................................................................................5
Setting up the display ..............................................................................................6
Installing the display on a wall........................................................................................................ 6
Installing an external PC ................................................................................................................. 7
Installing a camera mount............................................................................................................... 8
Parts of the display and their functions .................................................................9
Front panel......................................................................................................................................... 9
Input/output terminals .................................................................................................................. 10
Using remote control.................................................................................................................... 12
Using touch pen to launch EZWrite.......................................................................................... 15
Connections............................................................................................................16
Connecting power ......................................................................................................................... 16
Connecting the VGA input ........................................................................................................... 17
Connecting the touch module .................................................................................................... 18
Connecting the digital inputs....................................................................................................... 19
Connecting the video output ...................................................................................................... 20
Connecting to serial port............................................................................................................. 20
Basic operations .....................................................................................................21
Turning the display on or off........................................................................................................ 21
Initial setup....................................................................................................................................... 22
OSD Settings................................................................................................................................... 22
Switching input signals................................................................................................................... 22

Account Information ..................................................................................................................... 23
User Management .......................................................................................................................... 24
Setting up the Internet connection ............................................................................................ 26
Updating software.......................................................................................................................... 28
Adjusting audio volume level ....................................................................................................... 28
Using the touch screen ................................................................................................................. 29
Menu operations.....................................................................................................31
Settings menu .................................................................................................................................. 31
Proxy setting.................................................................................................................................... 40
Startup & Shutdown ...................................................................................................................... 41
Android system interface ......................................................................................43
Main interface.................................................................................................................................. 43
Side tool bar .................................................................................................................................... 44
AMS le manager overview ......................................................................................................... 46
Multimedia les ............................................................................................................................... 48
Apps......................................................................................................................... 53
BenQ App Store ............................................................................................................................. 54
InstaShare 2...................................................................................................................................... 55
InstaQPrint....................................................................................................................................... 56
WPS Ofce ...................................................................................................................................... 57
Product information ..............................................................................................59
Specications................................................................................................................................... 59
Dimensions(RP6503)..................................................................................................................... 63
Dimensions(RP7503)..................................................................................................................... 64
Dimensions(RP8603)..................................................................................................................... 65
Supported input signal resolution............................................................................................... 66
Troubleshooting......................................................................................................67
07/12/23

Safety warnings and precautions 1
Safety warnings and precautions
THIS EQUIPMENT MUST BE GROUNDED
To ensure safe operation, the three-pin plug
must be inserted only into a standard three-
pin power outlet which is effectively grounded
through normal household wiring. Extension
cords used with the equipment must have
three cores and be correctly wired to provide
connection to the ground.Wrongly wired
extension cords are a major cause of fatalities.
The fact that the equipment operates
satisfactorily does not imply that the power
outlet is grounded or that the installation is
completely safe. For your safety, if you are in
any doubt about the effective grounding of
the power outlet, please consult a qualified
electrician.
The lightning flash with arrowhead symbol,
within an equilateral triangle, is intended
to alert the user to the presence of
uninsulated "dangerous voltage" within the
product's enclosure that may be of sufficient
magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral
triangle is intended to alert the user to
the presence of important operating and
maintenance (servicing) instructions in the
literature accompanying the appliance.
The mains plug of the power supply cord shall remain readily operable.The AC receptacle
(mains socket outlet) shall be installed near the equipment and shall be easily accessible.
To completely disconnect this equipment from the AC mains, disconnect the power cord
plug from the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley)
where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow
the splashing or spraying of water onto the display, like in front of an open window
where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air
circulation, such as in a closed cabinet.Allow proper space around the display for
dissipating heat inside. Do not block any openings and vents on the display. Overheating
may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to
install this display properly may cause injuries and damages to the personnels and the
display itself. Check the installation regularly and maintain the display periodically to
ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount
this display. Using wrong or unsuitable accessories may cause the display to fall and
result in serious personal injuries. Make sure that the surface and fixing points are
strong enough to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts
inside. Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is
required before use.

Important safety instructions
2
Important safety instructions
1. Do not use this apparatus near water.
2. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
3. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
4. Do not defeat the safety purpose of the polarized or grounding-type plug.A polarized
plug has two blades with one wider than the other.A grounding-type plug has two
blades and a third grounding prong.The wide blade or the third prong are provided
for your safety. If the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.
5. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
6. Only use attachments/accessories specified by the manufacturer.
7. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus.When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from tip-over.
8. Unplug this apparatus during lightning storms or when unused for long periods of
time.
9. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is damaged,
liquid has been spilled or objects have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, does not operate normally, or has been dropped.
Notes on this display
• To prevent the risk of physical injuries, do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport
the display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.
Notes on the LCD panel of this display
• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer
of glass which is liable to marking or scratching, and cracking if struck or pressured.
The liquid crystal substrate is also liable to damage under excessive force or extreme
temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient
temperature.
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine
onto the LCD panel, as the heat may damage the panel and the external casing of the
display, and the bright light will make viewing the display more difficult than necessary.

Important safety instructions 3
• The LCD panel consists of individual pixels to display images and is manufactured
according to the design specifications.While 99.9% of these pixels work normally, 0.01%
of the pixels may remain constantly lit (in red, blue or green) or unlit.This is a technical
limitation of the LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens,
are also susceptible to ‘screen burn-in’ or ‘image retention’ which can be found on
the screen as visible fixed lines and shades.To avoid such damage to the screen, avoid
displaying still images (like On-Screen Display menus,TV station logos, fixed/inactive
text or icons) for more than 30 minutes. Change the aspect ratio from time to time.
Fill the entire screen with the image and eliminate the black bars whenever possible.
Avoid displaying images in 16:9 aspect ratio over a long period of time, otherwise there
may be visible burn marks on the screen as two vertical lines.
• Note: Under certain circumstances, condensation may occur on the inner side of the
cover glass, it’s a natural phenomenon and will not affect the operation of the display.
This condensation will usually disappear after around 2 hours of normal operation.
• RP series does not offer image retention function. For more information, please refer
to installation guide. If a still image is required for a display, it is recommended to
enable Pixel shift.
• RP series does not support portrait use; portrait use may cause display damage. BenQ
warranty will not cover faulty usage.
Notes on cleaning the display
Please clean the frame when there is sign of malfunction on the touch screen.
1. Before you clean the screen, make sure the display is turned off, and unplug the power
cord.
2. Remove dust or dirt from the screen with a dry cleaning cloth. Make sure to use
minimal force, and don’t press hard on the screen.
- Never use paper towels or anything that could leave streaks or lint on the screen.
3. Moisten a clean soft, lint-free cloth with some cleaning alcohol such as 70% isopropyl.
Gently go over the entire screen and wipe it down.
- Never use hazardous chemicals or ammonia-based cleaners
- Never fully soak the microfiber cloths in liquid.
- Never spray liquids directly onto the screen.
Safety notice for remote control
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result
in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the

Important safety instructions
4
batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note
the following:
• Always ensure that the batteries are inserted with the positive and negative terminals
in the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery
life or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your
local regulations or waste disposal provider.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of
its aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate
vision with the ultimate goal to achieve a low-carbon society. Besides meeting international
regulatory requirement and standards pertaining to environmental management, BenQ
has spared no efforts in pushing our initiatives further to incorporate life cycle design
in the aspects of material selection, manufacturing, packaging, transportation, using and
disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of
each product, hoping to ensure that consumers make informed green choices at purchase.
Check out BenQ’s CSR Website at http://csr.BenQ.com/ for more details on BenQ’s
environmental commitments and achievements.

Package contents 5
Package contents
Open the sales package and check the contents. If any item is missing or damaged, please
contact your dealer immediately.
LCD display Power cord
(by region) VGA cable x1 2.4 GHz remote
control
HDMI cable x1 Touch USB cable x1 USBType-C cable x1 AAA battery x2 *
Touch pen x2 Camera mounting kit USB cover Wireless USB
Adapter (TDY31) *
Wall mount
(with installation screws)
User documents
(Quick start guide, wall mount installation
guide,regulation sheets x3)
•*:Availability may vary. Purchase separately if the accessories are not included in the package.
•The type of power cord supplied may differ from that illustrated depending on your region of
purchase.
•Before discarding the package, check that you haven’t left any accessories inside the box.
•Dispose of packaging materials wisely.You can recycle the cardboard carton. Consider storing the
package (if possible) for future transport of the display.
•Do not leave plastic bags within reach of young children or babies.

Setting up the display
6
Setting up the display
Please pay attention to the following notes during installation:
•This display should be installed by at least two adult persons.Attempting to install this display by
only one person may result in danger and injuries.
•Refer the installation to qualified technicians. Improper installation may cause the display to fall or
malfunction.
•Stability Hazard:The flat panel may fall, causing serious personal injury or death.To prevent
injury, this flat panel must be securely attached to the wall in accordance with the installation
instructions.
Installing the display on a wall
1. Placeaclean,dryandlint-freeclothonaat,horizontalandobject-freesurface.Make
sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Identify the wall mounting screw holes on the back of the display as shown in the
illustration.
A
B
Dimension VESA spec. (A x B) Screw type Quantity
65" 600 x 400 mm M8 x 25L 4
75" 800 x 400 mm M8 x 25L 4
86" 800 x 600 mm M8 x 25L 4

Setting up the display 7
4. Install the wall mounting bracket on the display and attach the display to the wall
according to the mounting bracket’s instructions.The length of the screw should exceed
the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws
are tightened and secured properly. (Recommended torque: 470 - 635N•cm).The
mounting means should be strong enough to bear the weight of the display.
Thickness of the wall
mounting bracket
25 mm
(0.39")
LCD display
•To maintain proper ventilation, keep at least 10 mm of clear space from
the back cover of the display to the wall.
•Please consult a professional technician for wall mount installations.The
manufacturer accepts no liability for installations not performed by a
professional technician.
10mm
(0.39")
Installing an external PC
The back of the display has four screw holes at its bottom-left side with a dimension
of VESA mount 100x100mm.You can secure the PC onto the display with four screws
(maximum torque: 4-5 kgf-cm).

Setting up the display
8
Installing a camera mount
Check the mounting component list before installing:
Upper mount Lower mount 1/4" screw (8mm) M3x5 mm screw x 3
To install the camera mount:
1. Place your camera onto the upper mount
and secure the camera by screwing the
1/4" screw into the camera’s screw hole.
2. Install the lower mount with two
M3x5mm screws and secure it on the top
of the display.
3. Insert your camera with the upper mount
attached into the lower mount.
4. Secure the camera mount by screwing a
M3x5mm screw into the screw hole at
the left side of the upper mount.

Parts of the display and their functions 9
Parts of the display and their functions
Front panel
10 11 12 13 14 15 16 172 3 4 5 6
7
8
91
TYPE-C TOUCH-USB MIC-IN
PUBLIC-USB3.0
HDMI
AIR IONIZER
No. Name Description
1
TYPE-C
Connects to USB-C devices for charging and data transfer.
Allows the transmission of video, audio,and touch
function.
2HDMI Connects to a source device using a HDMI cable.
3TOUCH-USB Supports touch signal input from an external computer.
4USB 3.0 Connect USB devices such as keyboards,mouse, and USB
ashdrives.
5MIC-IN Receives sound from a source device (e.g. microphone)
via an audio cable.
6AIR IONIZER Releases negative ions.
7Array microphones Receives and transmits sound from near the display.
8PIR sensor Triggers the air ionizer when detecting human body near
the display.
9NFC sensor
• Tap NFC card for AMS login.
• Use touch pen to launch EZWrite. Refer to Using
touch pen to launch EZWrite on page 15 for more
information.
10 Ambient light sensor Detects the ambient light around the display.
11 IR signal receiver Receives infrared signals from remote control.

Parts of the display and their functions
10
No. Name Description
12 Power Tap to enter energy saving mode. Press and hold for 4
seconds or more to power off.
13 Home Press to return to the main screen.
14 Return Press to return to the previous menu.
15 Menu Press to enter the function menu.
16 Volume down Press to decrease the volume.
17 Volume up Press to increase the volume.
Input/output terminals
See Connections on page 16 for connection details.
TYPE-C
TOUCH-USB
HDMI1 HDMI-OUTDP RS232 USB2.0USB2.0
TOUCH-USBHDMI2LAN-OUT LAN-IN LINE-OUT SPDIF AUDIO-IN VGA
9
10
11
12
13
14
7
8
15
1
2
3
4
5
6
7
8
16
No. Name Description
1LAN-OUT Supports LAN Out, 10/100/1000 Mbps for external
device.
2LAN-IN Supports LAN In, 10/100/1000 Mbps for Android system
and OPS.

Parts of the display and their functions 11
No. Name Description
3LINE-OUT Connects to external speakers or earphones.
4SPDIF Connects the SPDIF cable from external audio devices
to the display for audio out.
5AUDIO-IN Receives audio input from an external device.
6VGA Receives input from an external device (such as a
computer).
7HDMI 1/HDMI 2 Connects to PC with an HDMI output, a set-top-box, or
other video devices.
8TOUCH-USB Supports touch signal input from an external computer.
9USB 3.0
Unscrew the USB cover to access the USB slot for
the wireless USB adapter and the remote control USB
receiver.
10 DP Connects to a PC, or audio/video equipment that
supports the DisplayPort interface.
11 RS232 Serial interface, used for mutual transfer of data between
devices.
12 HDMI-OUT Connects to display devices with an HDMI input.
13 TYPE-C Connects to USB-C devices for data transfer.
14 USB 2.0 Connects USB devices such as keyboards, mice, and USB
flash drives.
15 OPS Slot (Port) Supports installation of an OPS (Open Pluggable
Specification) device.
16 USB 3.0 Connects to USB devices such as web cameras or USB
flash drives.
•USB 2.0= 5V 500mA / USB3.0= 5V 900mA
•Rear Type-C = 5V 0.9A
•Front Type-C =5V 3A; 9V 3A; 12V 3A; 20V 3.25A
•OPS= 18V 5A; 90W
• : Direct Current / DC
• :Alternating Current /AC
•The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m (USB
3.0).

Parts of the display and their functions
12
Using remote control
1 2
3
6
10
13
4
14
15
8
11
5
9
12
17
16
7
6
Direction key. Press for left selection.
7
Press to proceed
8
Direction key. Press for right selection.
9
Direction key. Press for downward selection.
10
Android system main screen button.
11
Return key
12
Voice command key. Press to activate Saffi
(BenQ Voice Assistant), hold the button and
say the supported command. Release the
button until you finish the command.
Speak directly to the microphone built into the
top portion of the remote control. Position the
microphone closer to your mouth or speak in a
loud and clear voice.
13 /
Volume up/down.
14 FREEZE
Freeze screen
15 BLANK
One key for blank screen.
16
Microphone
17
The USB receiver to pair with the remote
control. See Using the BenQ Interactive Flat
Panel by remote control on page 14 for
more information.
1
Turns the display on or off.
2
Pointer key. Press to activate the spotlight
or pointer function and follow the
instructions on the screen.
3
Press to open Task Switcher to switch
between recent apps and input sources.
4
Press to open or close the menu.
5
Direction key. Press for upward selection.

Parts of the display and their functions 13
Installing remote control batteries
1. Open the remote control battery cover.
2. Insert the supplied batteries,ensuring the
positive and negative ends are facing in the
correct direction.
The supplied batteries are provided for your
convenience so that you can operate the display
straight away.You should replace them as soon as
possible.
3. Put the cover back on.

Parts of the display and their functions
14
Using the BenQ Interactive Flat Panel by remote control
Insert the remote control USB receiver into the USB ports at the bottom right corner of
the back of the display.
Wireless adapter
Remote control USB receiver
•The remote control and the USB receiver have been paired by default.
•This remote control applies only to a specific model and operating systems. Contact your reseller
if you have any question.
Pairing remote control and the USB receiver
If you are experiencing issues using the function key on the remote control, please follow
the steps and pair again the remote control to resolve the issue:
1. Insert the USB receiver to Interactive Flat Panel’s USB port and place the remote
control near it.
2. Press the and BLANK at the same time, and the indicator light will start flashing.
3. The pairing is completed once the indicator stops flashing.

Parts of the display and their functions 15
Remote control usage tips
• When using the remote control, aim the remote control at the sensor at the display’s
bottom-right side within a distance of less than 8m, and a horizontal and vertical angle
of less than 60 degrees.
• Avoid getting the remote control wet or store it in humid environments (like
bathrooms).
• If the display’s remote control sensor window is exposed to direct sunlight or strong
light, the remote control may not operate properly. In this situation, change the light
source, readjust the angle of the display, or operate the remote control from a location
closer to display’s remote control sensor window.
Max. 8 m
Using touch pen to launch EZWrite
Tap the thick tip of the touch pen on the display’s NFC sensor to launch EZWrite. Note
that the horizontal and vertical angle should be less than 30 degrees.
30 °
30 °