BenQ IL4301 User manual

IL4301 / IL5501
Interactive Flat Panel
User Manual

Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.
HDMI trademark disclaimer
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the
United States and other countries.
Copyright
Copyright 2021 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.
®

Product support 3
Product support
This document aims to provide the most updated and accurate information to
customers, and thus all contents may be modified from time to time without prior
notice. Please visit the website for the latest version of this document and other product
information. Available files vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from www.BenQ.com. The website layout and content may
vary by region/country.
- User manual and related document: www.BenQ.com > Business > SUPPORT >
Downloads > model name > User Manual
- (EU only) Dismantled information: Available on the user manual download page.
This document is provided based on Regulation (EU) 2019/2021 to repair or
recycle your product. Always contact the local customer service for servicing
within the warranty period. If you wish to repair an out-of-warranty product, you
are recommended to go to a qualified service personnel and obtain repair parts
from BenQ to ensure compatibility. Do not disassemble the product unless you are
aware of the consequences. If you cannot find the dismantled information on your
product, contact the local customer service for assistance.

Table of Contents4
Table of Contents
Product support................................................................... 3
Safety warnings and precautions...................................... 6
Important safety instructions............................................ 7
Notes on this display ..................................................................... 7
Notes on the LCD panel of this display .................................... 7
Safety notice for remote control ................................................ 8
Battery safety notice ...................................................................... 8
BenQ ecoFACTS ............................................................................ 9
Package contents ............................................................... 10
Setting up the display........................................................ 11
Mounting the display .................................................................... 11
Parts of the display and their functions........................ 13
Rear panel....................................................................................... 13
Input/output terminals................................................................. 14
Remote control............................................................................. 17
Using the remote control ........................................................... 19
Connection ......................................................................... 21
Connecting the VGA input......................................................... 21
Connecting the digital inputs...................................................... 22
Connecting the touch module................................................... 23
Connecting the video output..................................................... 24
Connecting to serial port ........................................................... 25
Connecting power........................................................................ 26
Basic operations................................................................. 27
Turning the display on or off...................................................... 27
Initial setup ..................................................................................... 28
OSD Setting ................................................................................... 28
Switching input signals.................................................................. 28
Downloading software................................................................. 29
Setting up the Internet connection........................................... 29
Updating software......................................................................... 31
Adjusting audio volume level...................................................... 32

Table of Contents 5
Important instructions for using the touch screen............... 37
Menu operations................................................................ 38
Settings menu ................................................................................ 38
Android system interface................................................. 51
Main screen.................................................................................... 51
All Apps........................................................................................ 53
Product information.......................................................... 66
Specifications ................................................................................. 66
Dimensions (IL4301).................................................................... 68
Dimensions (IL5501).................................................................... 69
Supported input signal resolution............................................. 70
Troubleshooting ................................................................. 71
Accessibility Requirements for Rehabilitation Act of
1973, Section 508 .............................................................. 74
10/1/21

Safety warnings and precautions6
Safety warnings and precautions
• The mains plug of the power supply cord shall remain readily operable. The AC
receptacle (mains socket outlet) shall be installed near the equipment and shall be easily
accessible. To completely disconnect this equipment from the AC mains, disconnect the
power cord plug from the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley)
where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow
the splashing or spraying of water onto the display, like in front of an open window
where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air
circulation, such as in a closed cabinet. Allow proper space around the display for
dissipating heat inside. Do not block any openings and vents on the display. Overheating
may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to
install this display properly may cause injuries and damages to the personnels and the
display itself. Check the installation regularly and maintain the display periodically to
ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this
display. Using wrong or unsuitable accessories may cause the display to fall and result in
serious personal injuries. Make sure that the surface and fixing points are strong enough
to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts
inside. Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is
required before use.
THIS EQUIPMENT MUST BE
GROUNDED
To ensure safe operation, the three-pin
plug must be inserted only into a
standard three-pin power outlet which
is effectively grounded through normal
household wiring. Extension cords
used with the equipment must have
three cores and be correctly wired to
provide connection to the ground.
Wrongly wired extension cords are a
major cause of fatalities.
The fact that the equipment operates
satisfactorily does not imply that the
power outlet is grounded or that the
installation is completely safe. For your
safety, if you are in any doubt about
the effective grounding of the power
outlet, please consult a qualified
electrician.
The lightning flash with arrowhead
symbol, within an equilateral triangle, is
intended to alert the user to the
presence of uninsulated “dangerous
voltage” within the product's enclosure
that may be of sufficient magnitude to
constitute a risk of electric shock to
persons.
The exclamation point within an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance (servicing)
instructions in the literature
accompanying the appliance.

Important safety instructions 7
Important safety instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury
from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long
periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Notes on this display
• To prevent the risk of physical injuries, do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport
the display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.
• This display is not for individual use.
Notes on the LCD panel of this display
• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of
glass which is liable to marking or scratching, and cracking if struck or pressured. The
liquid crystal substrate is also liable to damage under excessive force or extreme
temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient
temperature.

Important safety instructions8
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine
onto the LCD panel, as the heat may damage the panel and the external casing of the
display, and the bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured
according to the design specifications. While 99.9% of these pixels work normally,
0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a
technical limitation of the LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are
also susceptible to 'screen burn-in' or 'image retention' which can be found on the
screen as visible fixed lines and shades. To avoid such damage to the screen, avoid
displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive
text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill
the entire screen with the image and eliminate the black bars whenever possible. Avoid
displaying images in 16:9 aspect ratio over a long period of time, otherwise there may
be visible burn marks on the screen as two vertical lines.
Note: Under certain circumstances, condensation may occur on the inner side of the
cover glass, it's a natural phenomenon and will not affect the operation of the display.
This condensation will usually disappear after around 2 hours of normal operation.
• RE series does not offer image retention function, for more information, please refer to
installation guide. If a still image is required for a display, it is recommended to enable
Pixel shift.
• RE series does not support portrait use; portrait use may cause display damage. BenQ
warranty will not cover faulty usage.
Safety notice for remote control
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result
in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the
batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please
note the following:
• Always ensure that the batteries are inserted with the positive and negative terminals in
the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life
or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.

Important safety instructions 9
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your
local regulations or waste disposal provider.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of
its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate
vision with the ultimate goal to achieve a low-carbon society. Besides meeting
international regulatory requirement and standards pertaining to environmental
management, BenQ has spared no efforts in pushing our initiatives further to incorporate
life cycle design in the aspects of material selection, manufacturing, packaging,
transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-
friendly design highlights of each product, hoping to ensure that consumers make
informed green choices at purchase. Check out BenQ's CSR Website at http://
csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.

Package contents10
Package contents
Open the sales package and check the contents. If any item is missing or damaged, please
contact your dealer immediately.
LCD display Power cord (By Region) VGA cable x 1
HDMI cable x 1 USB cable x 1 DP cable x 1
Audio cable x 1 RS232-to-USB cable x 1 IR extender cable x 1
Remote control AAA battery x 2 Quick start guide
• The type of power cord supplied may differ from that illustrated depending on your region of
purchase.
• Before discarding the package, check that you haven't left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing
the package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.

Setting up the display 11
Setting up the display
Mounting the display
You can install the display on a vertical surface with a suitable wall mounting bracket.
Please pay attention to the following notes during installation:
• This display should be installed by at least two adult persons. Attempting to install this
display by only one person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the
display to fall or malfunction.
• Stability Hazard: The flat panel may fall, causing serious personal injury or death. To
prevent injury, this flat panel must be securely attached to the wall in accordance with
the installation instructions.
Installing the display on a wall
1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface.
Make sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Remove the desktop stands from the display if installed.
4. Identify the wall mounting screw holes on the back of the display as shown in the
illustration.
5. Install the wall mounting bracket
on the display and attach the
display to the wall according to
the mounting bracket’s
instructions. The length of the
screw should exceed the
thickness of the wall mounting
bracket by at least 25 mm. Make
sure that all screws are
tightened and secured properly.
(Recommended torque: 470 -
635N•cm). The mounting means
should be strong enough to bear
the weight of the display.
IL4301 Screw type: M6 x 8L
IL5501 Screw type: M6 x 15L
Thickness of
the wall
mounting
bracket
25 mm
(0.39")
LCD display

Setting up the display12
Mounting in portrait orientation
This display can be installed in both landscape and portrait orientation.
When mounting the display in portrait orientation, rotate the display 90 degrees
counter-clockwise as illustrated ensuring that the IR sensor of the display is orientated
rightward from the front of the display.
• To maintain proper ventilation, keep at least 10 mm of
clear space from the back cover of the display to the
wall.
• Please consult a professional technician for wall mount
installations. The manufacturer accepts no liability for
installations not performed by a professional technician.
10mm
(0.39")
90
IR Sensor
IR Sensor

Parts of the display and their functions 13
Parts of the display and their functions
Rear panel
IL4301
IL5501
1
2
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7
9108
1
2
3
4
5
6
7
9
10
8
No. Name Description
Input ( ) • Opens the input source menu.
• Confirms a selection in the OSD menu.
Left ( ) • Decreases the volume.
• Scrolls leftward in the OSD menu.
1
2

Parts of the display and their functions14
Input/output terminals
IL4301
Right ( ) • Increases the volume.
• Scrolls rightward in the OSD menu.
Up ( ) Scrolls up in the OSD or input source menu.
Down ( ) Scrolls down in the OSD or input source menu.
Menu ( ) Opens/closes the OSD menu.
Power ( ) Turns the display on/off.
Power Switch Turns on/off the power supplied from the AC IN port.
AC IN port Connects to a power outlet through the supplied power cord.
Remote Control Sensor
& Power Status Indicator
• Receives signals from the remote control.
• Indicates the operating status of the display.
No. Name Description
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
1415 10
111213 9
16

Parts of the display and their functions 15
IL5501
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2
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8
1415 10
16
111213 9
No. Name Description
IR-IN Connects with an external IR receiver.
HDMI-OUT Connects with a second display with an HDMI input through an
HDMI cable to duplicate the images.
SPDIF Connects with an external audio device through the SPDIF cable
for audio out.
TOUCH-USB
Supports touch signal input from an external computer. When
connecting the external computer, besides connecting the external
computer’s video and audio signals via their respective ports, the
external computer’s USB port needs to be connected to the
corresponding touch port. Once the driver is installed, the
external computer can be controlled via touch gestures on the
display (the touch function is enabled for the VGA and HDMI
channels by default).
USB1 Connects with USB devices such as keyboards, point devices, or
flash drives.
USB2 Connects with USB devices such as keyboards, point devices, or
flash drives.
DP Connects with devices transmitting audio/video using the
DisplayPort interface.
HDMI2 Connects with devices transmitting audio/video using the HDMI
interface.
HDMI1 Connects with devices transmitting audio/video using the HDMI
interface.
VGA Connects with devices transmitting video using the VGA interface.
1
2
3
4
5
6
7
8
9
10

Parts of the display and their functions16
PC-AUDIO Connects with the VGA video source (via a 3.5mm cable) to
receive audio from the device.
AUDIO-OUT Connects to external speakers or earphones.
RS232 Connects with the serial I/O connector of a device to transfer
data.
LAN2 • Connects with a local network using a standard Ethernet cable.
• Supports 10/100 Mbps transmission speed.
LAN1 • Connects with a local network using a standard Ethernet cable.
• Supports 10/100 Mbps transmission speed.
OPS Slot Supports installation of an OPS (Open Pluggable Specification)
device.
No. Name Description
11
12
13
14
15
16
• USB2.0= 5V 500mA / USB3.0= 5V 1.0A
• OPS= 18V 5A
• : Direct Current / DC
• : Alternating Current /AC
• The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m
(USB 3.0).
• The product is designed for IT power distribution system with phase-to-phase voltage 230V.

Parts of the display and their functions 17
Remote control POWER
Turn the display on or off.
INPUT
Select the input source.
CH RETURN
Channel return
Note: It is only working on some specific regions.
INFO
Show the information of the current input source.
FAV
Favorite program
Note: It is only working on some specific regions.
Meeting mode
Change the display image to the different mode
under non-Android system Mode: Full, 4:3, Film,
Subtitle, PC mode.
MULTI-MEDIA buttons
The buttons are used to operate the media
functions under Multi-Media APP.
Numeric buttons (0-9)
Press to enter numbers.
SCREEN SHOT
Capture the printed screen and save to the USB
drive.
CHLIST ( )
Delete a character / view program list.
Note: It is only working on some specific regions.
MUTE
Turn on/off the sound.
VOL- / VOL+
Turn up/down the volume.
CH+ / CH-
Change program channels.
2
3
1
7
8
9
12
16
14
18
22
21
23
5 6
4
10
13
11
17
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24
20
1
2
3
4
5
6
7
8
9
10
11
12
13

Parts of the display and their functions18
WPS
Open the WPS office app in Android
M-Player
Open the Media Player app in Android.
X-Sign
Open the X-Sign app in Android.
Setting
Open the setting function in Android.
BLANK
Blank and mute the screen (the screen will turn
black) when the OSD menu is off. Press again to
resume.
MENU
Activate the OSD menu.
FREEZE
Freeze the screen.
OK
Confirm the selected options or save changes.
CURSOR KEYS (///)
Scroll through settings and options in the OSD
menu.
BACK ( )
Press this key to return to previous page.
HOME ( )
Show the main screen of Android system.
2
3
1
7
8
9
12
16
14
18
22
21
23
5 6
4
10
13
11
17
15
19
24
20
14
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20
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24

Parts of the display and their functions 19
Using the remote control
Installing remote control batteries
1. Open the remote control battery compart-
ment cover.
2. Insert the supplied batteries ensuring that
the positive and negative marked battery
terminals match the (+) and (-) marks in the
battery compartment.
The supplied batteries are provided for your
convenience so that you can operate the display
straight away. You should replace them as soon as
possible.
3. Refit the battery compartment cover.

Parts of the display and their functions20
Remote control usage tips
• For better access to the IR sensor from the front, you can pull down the IR sensor from
the rear at the bottom-left side by pulling the latch for the IR sensor. Not pulling down
the IR sensor due to cosmetic purposes will not affect the performance of the IR
sensor.
• When using the remote control, aim the remote control at the sensor at the display’s
bottom-left side within a distance of less than 5m, and a horizontal and vertical angle of
less than 30 degrees.
• Do not let the remote control become wet or place it in humid environments (like
bathrooms).
• If the display’s remote control sensor window is exposed to direct sunlight or strong
light, the remote control may not operate properly. In this situation, change the light
source, readjust the angle of the display, or operate the remote control from a location
closer to display’s remote control sensor window.
5m
IR Sensor