
3
ENGLISH
1 WARNINGS AND SAFETY 
b The boilers manufactured in our factories are checked even in the smallest details 
in order to protect users and installers against possible injury. After working on 
the product, qualified personnel must check the electrical wiring, in particular the 
stripped part of leads, which must not protrude from the terminal board and avoiding 
possible contact with live parts of the leads themselves.
b This installer and user manual constitutes an integral part of the product: make sure 
they are always kept with the appliance, even if it is transferred to another owner or 
user, or moved to another heating system. In the event of loss or damage, please 
contact your local Technical Assistance Centre for a new copy.
b The boiler must only be installed and serviced by qualified personnel, in accordance 
with current regulations.
b The installer must instruct the user about the operation of the appliance and about 
essential safety regulations.
b This boiler must only be used for the application it was designed for. The manufacturer 
accepts no liability within or without the contract for any damage caused to people, 
animals and property due to installation, adjustment and maintenance errors or to 
improper use.
b This appliance should not be operated by children younger than 8 years, people 
with reduced physical, sensory or mental capacities, or inexperienced people 
who are not familiar with the product, unless they are given close supervision or 
instructions on how to use it safely and are made aware by a responsible person 
of the dangers its use might entail. Children must not play with the appliance. It is 
the user's responsibility to clean and maintain the appliance. Children should never 
clean or maintain it unless they are given supervision.
b After removing the packaging, make sure the content is in good condition and 
complete. Otherwise, contact the dealer from whom you purchased the appliance.
b The safety valve outlet must be connected to a suitable collection and venting 
system. The manufacturer declines all liability for any damage caused due to any 
intervention carried out in the safety valve.
b The seal of the condensate drainage connection line must be secure, and the line 
must be fully protected against the risk of freezing (e.g. by insulating it).
b Check that the rainwater drainage channel of the flue gas exhaust coupling and the 
relative connecting pipe are free of obstructions.
b Dispose of all the packaging materials in the suitable containers at the corresponding 
collection centres.
b Dispose of waste by being careful not to harm human health and without employing 
procedures or methods which may damage the environment.
b During installation, inform the user that:
- in the event of water leaks, the water supply must be shut off and the Technical 
Assistance Centre contacted immediately
- periodically check that the operating pressure of the hydraulic system is com-
prised between 1 and 1.5 bar. If necessary, restore the pressure as indicated in 
paragraph "3.13 Filling and emptying the system".
b If the boiler is not used for a long period of time, it is recommended to perform the 
following operations:
- turn the main switch of the appliance to "OFF"
- set the boiler status to OFF ( )
- close the fuel and water taps of the heating and domestic hot water system
- empty the heating and domestic hot water circuits if there is the risk of freezing
b Boiler maintenance must be carried out at least once a year; this should be booked 
in advance with the Technical Assistance Centre to ensure the necessary safety 
standards.
b
The appliance is used to produce domestic hot water, therefore it must be connected to 
the heating and/or hot water system, taking into account its power and efficiency.
 At the end of its life, the product should be not be disposed of as solid urban waste, 
but rather it should be handed over to a differentiated waste collection centre.
For safety reasons, please remember that:
a It is forbidden to activate electric devices or appliances such as switches, household 
appliances and so on if you notice a smell of fuel or unburnt fuel. In this case: 
- ventilate the room by opening the doors and windows:
- close the fuel shut-off device;
- ask the Technical Assistance Service or professionally qualified personnel to 
intervene promptly.
a It is forbidden to touch the appliance while barefoot or if parts of your body are wet.
a Any technical or cleaning operation is forbidden before disconnecting the appliance 
from the main power supply by turning the system's main switch to "OFF" by setting 
the boiler to "OFF" ( ).
a Do not modify the safety or adjustment devices without the manufacturer’s 
authorisation and precise instructions. 
a It is prohibited to pull, detach or twist the electrical cables coming from the appliance 
even if it is disconnected from the mains power supply.
EN ENGLISH a Avoid blocking or reducing the size of the air vent openings in the installation room. 
The air vents are essential for correct combustion.
a Do not leave flammable containers and substances in the room where the device 
is installed.
a It is forbidden to disperse the packaging material in the environment and leave it 
within children's reach as it may be a potential source of danger. It must be disposed 
in accordance with the present law.
a It is forbidden to obstruct the condensate drain outlet. The condensate drain pipe 
should be facing the discharge pipe, preventing the formation of further drain pipes.
a Never carry out any work on the gas valve.
a It is forbidden to expose the appliance to the elements because it is not designed 
to function outdoors.
a This device can not be used by persons (including children) with reduced physical, 
sensory, mental capacity or lack of experience and knowledge of the subject, unless 
they are supervised or instructed by the person responsible for its safe operation.
a Only for the user: Do not access the inside of the boiler. Any work on the boiler 
should be carried out by the Technical Assistance Centre or by professionally 
qualified personnel.
INSTALLATION MANUAL
2 DESCRIPTION
CIAO AT is a wall-mounted condensing boiler for heating high temperature systems 
(radiators) and the production of domestic hot water.
Depending on the fume discharge accessory used, it is classified in categories B22P, B52P, 
C12, C12x; C32, C32x; C42, C42x; C52, C52x; C82, C82x; C92, C92x.
In configuration B22P, B52P, the appliance cannot be installed in bedrooms, bathrooms, 
showers or where there are open fireplaces without a proper air flow. The room where the 
boiler is installed must have proper ventilation. Detailed requirements for the installation of 
the flue, the gas piping and for ventilating the room, can be found in UNI 7129-7131. 
In configuration C, the appliance can be installed in any type of room and there are no 
limitations due to ventilation conditions or room volume.
3 INSTALLATION
3.1 Cleaning the system and characteristics of the water
In the case of a new installation or replacement of the boiler, it is necessary to clean the 
heating system. To ensure the device works well, top up the additives and/or chemical 
treatments (e.g. anti-freeze liquids, filming agents, etc.) and check the parameters in the 
table are within the values indicated.
PARAMETERS UM HEATING CIRCUIT WATER FILLING WATER
pH value 7–8 -
Hardness °F - <15
Appearance - clear
Fe mg/kg <0.5 -
Cu mg/kg <0.1 -
3.2 Handling
After unpacking, handling of the boiler is done manually using the support frame.
3.3 Installation room
The boiler can be installed in various types of room, as long as the discharge of the 
combustion product and the combustion air suction are outside the room itself. 
b Consider the clearances necessary to access safety and adjustment devices and to 
perform maintenance operations.
b Check that the electric protection level of the appliance is adapted to the installation 
room characteristics.
b If the boilers are supplied with fuel gas of a specific weight greater than that of the air, 
the electric parts will have to be positioned more than 500mm above ground level.
3.4 Installation on appliances that are old or that need to be updated
When the boiler is installed in old systems or systems being updated, check that:
-the flue is suitable for the temperature of the combustion products with condensation, 
calculated and built according to Standard, is as straight as possible, airtight, insulated 
and has no blockages or narrow sections. It is equipped with appropriate condensate 
collection and discharge systems
-the electrical system is installed in compliance with the specific standards and by 
qualified personnel
-the fuel supply line and eventual tank (LPG) are made according to specific Standards
-the expansion tank ensures the total absorption of the dilatation of the fluid contained 
in the system
-the flow rate and head of the circulator are suitable to the characteristics of the system
-the system is washed, cleansed of any mud, build-up, vented and sealed. It is 
recommended that a magnetic filter be installed on the system's return line
-the boiler condensate drain system (siphon) is connected and routed to the collection of 
"white" water.