Troubleshooting
Device not charging/LED is red
• Make sure that your device is Qi-enabled.
• Make sure that your charging pad is connected to a working
USB port.
• Make sure that your powered USB port meets the minimum
power requirements.
• Make sure that your device is positioned correctly on your
charging pad.
• Make sure that there are no other objects on the charging pad.
• Remove your device’s case. It may be blocking the wireless signal.
Device charges slowly
• Your device may charge more slowly with the charging pad than
a charging cable. This is normal behavior.
• Make sure that your device is positioned in the center of your
charging pad.
Specications
Qi Wireless Charging Pads:
Input: Micro USB 5 V/2 A, 9 V/2 A
Wireless output: 10 W Max
Dimensions: 3.5 × 3.5 × 0.4 in. (9 × 9 × 1 cm)
Power requirements:
5 W wireless charging: 5 V/2 A USB port
10 W wireless charging: QC 2.0 or QC 3.0 USB port
Charging cable: 4 ft. (1.2 m)
Safety information
• Avoid dropping.
• Do not disassemble.
• Do not place metal objects between devices and wireless charging pad.
• Thick protective case (≥ .2 in. [5 mm]) or a case that includes a magnet or metallic
material, may not allow proper charging function.
• Keep wireless charging pad away from any liquid or moisture.
• The maximum ambient temperature during use of this product must not exceed
113° F (45° C).
• Do not place this device in re or other excessively hot environments.
equipment should be installed and operated with a minimum distance of 20 cm between
the device and the user or bystanders. This device must not be co-located or operating in
conjunction with any other antenna or transmitter.
One-year limited warranty
Visit www.bestbuy.com/bestbuyessentials for details.
Contact Best Buy Essentials
For customer service, call 866-597-8427 (U.S. and Canada)
www.bestbuy.com/bestbuyessentials
Best Buy Essentials is a trademark of Best Buy and its aliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richeld, MN 55423 U.S.A.
©2021 Best Buy. All rights reserved.
Legal notices
FCC Information
FCC Caution: Changes or modications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
FCC Statement: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
RSS-Gen Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:(1) This device may not cause
interference; and(2) This device must accept any interference, including interference that
may cause undesired operation of the device.
RF exposure statement
This equipment complies with radio frequency exposure limits set forth by the FCC for an
uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm
between the device and the user or bystanders. This device must not be co-located or
operating in conjunction with any other antenna or transmitter.
This equipment complies with radio frequency exposure limits set forth by theInnovation,
Science and Economic Development Canada for an uncontrolled environment.This
V1 ENGLISH 21-0151
