Bestcare SA400HE User manual

BESTSTAND®
SIT-TO-STAND LIFT
Model: SA400H/SA400HE
Ensure the product has been assembled according to the instructions in this
manual. All operators should read and understand the instructions for safe and
proper operation of the patient lift.
SA400HE model shown
SA400H model shown

1
Thank you for choosing Bestcare!
To better serve you, please record the following information for
future use:
Supplier Name: ___________________________________________
Supplier Telephone: ________________________________________
Product Serial Number: _____________________________________
Date of Purchase: _________________________________________
Date of Manufacture
The manufacture date can be found on the serial number
label that is located at the top of the mast. The YY in the
serial number is the manufacture year, and the MM is the
manufacture month.
This product has been tested by SGS, an accredited testing institute to comply with
the requirements of:
ISO 10535, IEC 60601-1, ANSI/AAMI ES60601-1, CAN/CSA-C22.2 No.60601-1,
IEC 60601-1-11, ANSI/AAMI HA60601-1-11, CAN/CSA-C22.2 No.60601-1-11,
IEC 60601-1-2
800519
BestStand® SA400
MAX LOAD: 400LB
1-678-679-6690
S/N: SA400YYMM1XXX
2920 Pacific Dr,
Norcross, GA 30071
MASS OF LIFT:115LB(52.3KG)

2
Product Description
Intended Use
The BestStand® SA400H and SA400HE allow the patient to be
lifted and transferred safely with minimal physical effort provided
by the operator. The SA400HE and SA400H uses an electric
actuator and a hydraulic pump, respectively, to lift patients
weighing up to 400lbs from a sitting to a standing position from
either a bed or a chair for transferring. SA400H can covert to
a SA400HE with an electric actuator kit, and vice versa with a
hydraulic pump. The SA400H and SA400HE have a T-bar to
allow for a fast lifting action. The SA400H and SA400HE have
a footplate to be used while transferring patients from one
surface to another. The SA400H and SA400HE also include
an adjustable cushioned knee pad for additional comfort and
support while patients are being transferred. The SA400H and
SA400HE have a compact base for maneuvering easily while
still providing a wide lifting range. The SA400H and SA400HE
are compatible with the stand assist sling and sani-sling with
the option to add the knee and buttocks support straps.
The SA400H and SA400HE are intended for patients who are
lacking leg strength in their lower extremities but are still able to
bear weight. The SA400H and SA400HE are intended to assist
with standing from a seated position while using the commode,
changing clothes and/or to relieve pressure. The SA400H and
SA400HE are intended to have one caregiver operate the lift to
perform the transfer. Transfers are intended to be performed on
a at, dry surface and lifts are not to be used in high humidity
environments for extended periods of time.
i
i

3
DEFINITIONS & SYMBOLS
In this manual the user refers to the patient or resident and may be used
interchangeably at different times. Caregiver refers to the operator or person
who is assisting with the transfer.
Symbols used in this manual and on the product and their meanings:
Warning! Failure to heed this warning may
result in damage to the product or serious
injury to the operator and/or user.
Do Not Bleach. No bleach product may be
used. The garment is not colorfast or
structurally able to withstand any bleach.
Important instructions follow. Read and
understand the instructions in the manual
before using the product.
Do Not Dryclean. Garment may not be
commercially drycleaned.
Type BF applied part. Refer to the part of
the medical device which come into
physical contact with the patient in order
for the device to carry out its intended
Do Not Iron. Item may not be smooted or
finished with an iron.
Class II symbol. To identify equipment is
designed that a connection to electrical
earth (ground) is not required.
Tumble Dry, Normal, Low Heat. A machine
dryer may be regularly used at a maximum
of Low Heat setting.
Note! Important information concerning
the product and/or its correct and proper
usage follows.
Do Not Dry. A machine dryer may not be
used.
Advise the operator to consult the
accompanying documents before use.
Machine Wash, Hot. Initial water
temperature should not exceed 82°C or
180°F.
Right side up Do Not Wash
Fragile, handle with care Keep dry
Carton storage temperature limit of -25°C
to 70°C Carton storage humidity limit of 0% to 90%
European Conformity mark, The product
conforms to European Medical Directive
93/42/EEC and meets applicable health,
safety and environmental requirements.
Handle with care

4
Safety Instructions
A BestStand® will provide years of service if it is properly maintained
as any electric and/or mechanical equipment requires. Please pay
careful attention to the following important information regarding the
care, maintenance, and operation of the patient lift. Carefully read
these instructions before assembling the lift, or attempting to lift a user
with the device.
• Before attempting to lift any patient, please practice operating the
lift and explain the lift procedures to the patient
• Please provide special assistance under the caretakers’ discretion.
(i.e. patients who are comatose, spastic, agitated, or otherwise
severely handicapped.)
• The patient lift should be used solely for transferring a user/patient
from one utility (beds, chairs, toilets, etc.) to another. The patient lift
should not be used for transporting or moving any patient from one
location to another location.
• During lifting or lowering, whenever possible, always keep the base
of the lift in the widest position.
• The base of the lift should be closed before moving the lift.
• Do not roll casters over any object while the user/patient is in the
sling.
• Do not lock casters during lifting.
• While being lifted in a sling, always keep the user/patient centered
over the base and facing the caregiver operating the lifter.
• Never leave the user/patient unattended during lifting.
Service personnel may contact Bestcare for any information,
instructions, or certain parts for servicing purpose.

WARNING!
• NO modication of this equipment is allowed. It is unsafe to modify the
equipment from its original state. This product is deemed safe to use with
only the original parts as delivered. Unauthorized use of any modied
equipment may result in serious injury or death.
• DO NOT replace any components of the lift without consulting with
Bestcare and must follow proper instruction from Bestcare when replacing
any components.
• DO NOT service any parts of the lift while in use with a patient.
• It is NOT safe to load the equipment more than the indicated maximum safe
working load.
• IF any accessories with lower load capacity than the equipment itself is used,
DO NOT load the equipment more than the lowest maximum safe
working load.
• REMOVE the battery pack if the lift will not be used for some time, to prevent
battery leakage. PERIODICALLY check the battery pack and the charger
• This equipment DOES NOT consist of any materials or ingredients to
which patients are exposed, that may cause bodily harm or injury.
• Prolonged exposure or physical contact with any part of the equipment WILL
NOT cause skin irritation, allergic reaction, etc.
• Using accessories, detachable parts, or materials not described in the
instruction manual MAY RESULT IN SERIOUS INJURIES.
• Keep the equipment away from children and pets when in use. IT MAY
CAUSE SERIOUS INJURY OR DEATH.
• Keep the equipment away from any pests or pest infested area. Diseases
transferred from pests to the equipment MAY CAUSE SERIOUS ILLNESS
to patients upon contact.
• If the lift is exposed to the sun for long periods of time, be CAUTIOUS as the
surface of the lift may be hot.
• There are no risk if the lift is exposed to reasonably foreseeable
environmental conditions
• CAUTION! The controller contains parts and assemblies that could be
susceptible to damage by electrostatic discharge (ESD). To reduce
the likelihood of this, one should be grounded prior to using the controller.
• DO NOT use the lift on a inclined surface that is greater than 5°.
5

6
FEATURES & OVERVIEW
iPrior to assembly, unpack and inspect all parts from the shipping carton.
Contact you dealer immediately if any parts are damaged or missing.
1
11
7
4
14
3
12
10
26
5
8
9
* SA400HE model shown
UNLESS OTHERWISE SPECIFIED:
SHEET: SCALE:
PART NUMBER:
DESCRIPTION:
DATE: DRAWN BY:
MATERIAL:
FINISH:
2920 PACIFIC DRIVE
NORCROSS, GA 30071
PROPRIETARY AND CONFIDENTIAL
THE INFORMATION CONTAINED IN THIS
DRAWING IS THE SOLE PROPERTY OF
BESTCARE LLC. ANY REPRODUCTION IN PART
OR AS A WHOLE WITHOUT THE WRITTEN
PERMISSION OF BESTCARE LLC IS PROHIBITED.
9/8/2017
1 of 1
DaTong Wrench
ALL DIMENSIONS IN MM
1-6
6-30
30-120
120-400
0.1
0.2
0.3
0.5
Easy Tools Screw Driver
Class II Equipment
7.60 lb
(3.5 kg)
9.80 lb 11.60 lb
(1.6 kg) (5.3 kg)
11.00 lb 36.60 lb 13.60 lb
(4 kg) (17 kg) (6 kg)
0.70 lb 14.00 lb
(0.3 kg) (6.4 kg)
7.30 lb
(3.3 kg)
Hydraulic Pump
（
For SA400H Model Only)
4Hand Control 9 Mast 14 Emergency Stop Button
3Control Unit 8**Base 13
Emergency Lowering
2Footplate 7Front Caster 12 Knee Pad
1Boom
5Leg Opening Pedal
6Rear Caster 11
10
Actuator
(For SA400HE Model Only)
13
** Heaviest detachable part

7
B
D
C
600
A
E
F
700
H
G
I
M N
J
L
K
mm (in) mm (in)
A1409.7 (55.5) 1409.7 (55.5)
B500.5 (19.7) 500.5 (19.7)
C909.2 (35.8) 909.2 (35.8)
D70.1 (2.8) 70.1 (2.8)
E294.2 (11.6) 294.2 (11.6)
F763.3 (30.1) 763.3 (30.1)
G689.2 (27.1) 689.2 (27.1)
H577.0 (22.7) 577.0 (22.7)
I322.6 (12.7) 322.6 (12.7)
J633.3 (24.9) 633.3 (24.9)
K298.5 (11.8) 298.5 (11.8)
L312.5 (12.3) 312.5 (12.3)
M118.5 (4.7) 118.5 (4.7)
N20.3 (0.8) 20.3 (0.8)
SA400H SA400HE

8
SPECIFICATIONS & OPTIONS
A
E
F
I
C
D
G
B
H
Dimensions & Specifications
Model
SA400H
SA400HE
Safe Working Load
400 lb
400 lb
A
Base Ext. Width - Closed
25.6"
25.6"
B
Mast Height
41"
41”
C
Base Length
33.6"
33.6"
D
Front Caster Height
4.7"
4.7"
E
Footplate Length
14.5”
14.5”
F
Footplate Width
13.7"
13.7"
G
Knee Pad Depth Range
4.5"
4.5"
H
Knee Pad Height Range
21”, 20” or 19”
21”, 20” or 19”
I
Turning Radius
44.4”
44.4”
Standard Features
1
4-Points Boom
2
4" Rear Caster with Brake
3
3" Front Caster
4
Power Control Unit
5
Single Piece Molded Kneepad
Optional Features
1
Charging Cradle
2
Second Battery pack
Specifications of Control Unit
Input Voltage
220-240VAC 50Hz / 110-120VAC 60Hz
Output Voltage
24 VDC
Battery Pack
24 VDC 5AH
Lift Control
Handset and Panel
Protection Class
IP54 (Protection against dust and splash of water)
Sound Level Under Full Load
16db
Sound Level Under No Load
11db
Cycles Per Charge
25 full cycles under full load
Over-Duty Warning
by LCD
Battery Status
by LCD
Duty Cycle
10% Duty cycle (Max 2 minute ON, 18 minute OFF)
* Bestcare is committed to continuous improvements of our products therefore the
specication, dimensions, and features listed above are for guidance only and are
subject to change without prior notice.

SA400HE
Actuator may vary based on the lift model
TA1 Actuator
SA Hydraulic Pump
TC12 Control Box
No Control Box
SA400H
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10
Installation
Step 1: Remove the base from box.
Step 2: Insert the mast and secure it using the bolt and threaded knob as follows.
Step 3: Insert the boom to the mast and secure it using the bolt and threaded knob
as follows.

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Step 4: Insert the lower end of the actuator (SA400HE) or the hydraulic pump
(SA400H) to the bracket on the mast and secure it using a pin and retaining ring
as follows.
Step 5: Insert the upper end of the actuator (SA400HE) or the hydraulic pump
(SA400H) to the bracket on the boom and secure it using a pin and retaining
ring as follows.
SA400HE
SA400HE
SA400H
SA400H

12
Step 6: Attach the footplate to the base using the two hooks by lowering it onto
the top surface of the base. Make sure the hooks are sitting in between the two
small blocks protruding at the back of the base.
Step 7: Install the kneepad frame with the plastic U washer to the kneepad.
Choose one of the three holes on the tube depending on the desired kneepad
height. Then secure it using bolt, nut and washers as follows.
Step 8: Pull the depth adjustment handle down and insert the kneepad frame
into the receiving tube located on the mast. Release the handle and continue
sliding the kneepad frame until the handle clicks to ensure kneepad frame is
locked in place.

13
Control Box for SA400HE Only
4
2
5
M5 SCREWS
M4 SCREWS
UNLESS OTHERWISE SPECIFIED:
SHEET: SCALE:
PART NUMBER:
DESCRIPTION:
DATE: DRAWN BY:
MATERIAL:
FINISH:
2920 PACIFIC DRIVE
NORCROSS, GA 30071
PROPRIETARY AND CONFIDENTIAL
THE INFORMATION CONTAINED IN THIS
DRAWING IS THE SOLE PROPERTY OF
BESTCARE LLC. ANY REPRODUCTION IN PART
OR AS A WHOLE WITHOUT THE WRITTEN
PERMISSION OF BESTCARE LLC IS PROHIBITED.
9/27/2017
1 of 1
M4x0.7x10mm Machine Screw
ALL DIMENSIONS IN MM
1-6
6-30
30-120
120-400
0.1
0.2
0.3
0.5
1
3

13 14
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Operating Instructions
Double check all assemblies for tightness and read
operating instructions carefully prior to use.
PREPARATION BEFORE LIFTING
• Twist the RED EMERGENCY STOP BUTTON clockwise.
• Verify the Lifting and Lowering Functions by pressing either the
UP or DOWN button on the hand control once.
• Position the base of the lift around or under the object.
• Widen the base and disengage the caster brakes.
Do not attempt to transfer a patient without prior approval of the person’s nurse.
Also, do not transfer without having studied the instructions and performed
several practices in operating the product. Together (with the patients doctor,
nurse, or medical attendant) select a sling that is both practical and comfortable.
The sling selected should be one that serves the needs of the patient, while
providing the patient with optimal safety. Never interfere with the lift, unless
instructed by the attendant. Have a doctor, nurse, or medical attendant
(experienced in the use of the BestStand®) present during the rst few times the
lift is used to transfer a new user.
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For optimum performance the lift should be transported and stored in
following condition range:
• -25°C to +5°C (-13°F to 41°F), and
• +5°C to +35°C (41°F to 95°F) at a non-condensing relative humidity 0% to 90%
• +35°C to +70°C at a water vapor pressure up to 5 kPa
For optimum performance the lift should be operated in following condition
range:
• at a temperature range of +5°C to +40°C (+41°F to +104°F)
• at a non-condensing relative humidity range of 15 % to 90 %, but not requiring a
water vapor partial pressure greater than 5 kPa
• 70 kPa to 106 kPa atmospheric pressure
The lift will not have any potential electromagnetic or other interference with
other devices.

Actuator
Battery Pack
Release Handle
Emergency Stop Button
Up / Down Button
LCD Display Panel
Battery Pack
Charger
DC In
Not Used
Hand Control
Charging Cradle
(Optional)
Additional Battery Pack
(Optional)
Power Control Unit Overview
15
1. Connect Actuator as shown above.
2. Connect Hand Control as shown above.
WARNING!
• Contains a long charger cord that may cause strangulation if
used improperly
• Keep long charger cord out of walkway as it poses a
tripping hazard
• Have the charger port on the controller facing away from the
wall for easy disconnection

16
DC Charger
(included)
LED Indicator
* Amber = charging
* Green = charging completed
Charger Plug-in
LED Indicator
* Green = power connected
* Blank = power disconnected
Charging Cradle
(Optional)
LCD Display Panel Signs - Charging
LCD Display Panel Signs - Power ON
Charging: DC Charger or Charging Cradle
Release Pressed in
Turn the emergency stop button clock-wise, the LCD Display Panel will show one of the four signs below.
• The sign will display for 5 seconds.
• Then the lift will go into standby mode and the sign disappears.
• The lift is ready for use.
During charging, the LCD Display Panel will show one of the four signs below.
• The DC Charger must be connected.
• The emergency stop button must be released
• The battery will not be charged if the emergency stop button is pressed in.

17
LED Indicator
* Green = In Use
* Blank = Standby
Lifting
Lowering
Operating Lift: Using Hand Control
Operating Lift: Using LCD Display Panel

18
Warning! - Overloaded
During lifting if the lift is overloaded, the LCD
Display Panel will show the sign on the left and
lifting will be deactivated immediately.
• The buzzer will beep 3 times.
• Lowering the lift by pressing the DOWN
button is still allowed.
• The emergency stop button must be pressed
in and then release the button before further
lifting.
Warning! - Charge Battery Immediately
If the battery is critically low, the LCD Display
Panel will show the sign on the left either when
the emergency stop button is released or when a
button on the LCD Display Panel is pressed.
• Lift operation is deactivated.
• Battery needs to be charged immediately be-
fore further use.
Warning! - Battery Low and Charging is Needed
If the battery needs to be charged, the LCD
Display Panel will show a blinking low battery sign
shown on the left either when the emergency stop
button is released or when a button on the LCD
Display Panel is pressed.
• Lift is still functioning.
• Buzzer will beep every 2 seconds.
• Battery needs to be charged immediately after
use.

The release tab controls the
speed of the piston as it’s lowering!
This may cause serious injuries
if the boom is lowered too fast!
To raise the boom:
-Turn the release tab
counter-clockwise
until it stops.
-Use the handlebar to
pump the piston.
To lower the boom:
-Slowly turn the
release tab clockwise,
stop once the boom is
slowly lowering.
-Turn the release
tab counter-clockwise
to stop the lowering.
19
Release Tab
Handlebar
Piston
Stand Assist Hydraulic Pump Unit Operating Instruction