Black Box ACR1012A-T User manual

Extend quality DVI video, digital audio and USB
connections across your high speed network as
well as the internet to achieve ultimate system
flexibility.
This guide is an addendum to the ServSwitch Agility and Agility Dual user
guide and provides extra details that are specific to the ServSwitch Agility
Dual with VNC.
ServSwitch Agility Dual with VNC™
ACR1012A-T
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone]
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: [e-mail]
Customer
Support
Information
®
NETWORK SERVICES
®

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Trademarks Used in this Manual
Black Box and the Double Diamond logo are registered trademarks, and ServSwitch is a trademark, of BB Technologies, Inc.
Mac is a registered trademark of Apple Computer, Inc.
Linux is registered trademark of Linus Torvalds.
Windows is a registered trademark of Microsoft Corporation.
NetWare is a registered trademark of Novell, Inc.
Sun is a trademark of Sun Microsystems, Inc.
Unix is a registered trademark of UNIX System Laboratories, Inc.
BSD is a registered trademark of UUNet Technologies, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
We‘re here to help! If you have any questions about your application
or our products, contact Black Box Tech Support at 724-746-5500
or go to blackbox.com and click on “Talk to Black Box.”
You’ll be live with one of our technical experts in less than 60 seconds.

FCC and IC RFI Statements
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Federal Communications Commission and Industry Canada Radio Frequency Interference
Statements
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used
properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has
been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart
B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which
case the user at his own expense will be required to take whatever measures may be necessary to correct
the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to oper-
ate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.

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Instrucciones de Seguridad
(Normas Oficiales Mexicanas Electrical Safety Statement)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc..
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio cAgilityicado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal cAgilityicado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

Table of Contents
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Contents
1. Specifications.............................................................................................................................................................................. 6
2. Introduction ............................................................................................................................................................................... 7
3. Installation.................................................................................................................................................................................12
3.1 Mounting.........................................................................................................................................................................12
3.2 Connections ................................................................................................................................................................... 14
3.2.1 VNC network link............................................................................................................................................... 14
3.2.2 Local video link(s)................................................................................................................................................15
3.2.3 Local Audio Links ............................................................................................................................................... 16
3.2.4 Local USB Link.....................................................................................................................................................17
3.2.5 Local AUX Port................................................................................................................................................... 18
3.2.6 Local Power In.................................................................................................................................................... 19
3.2.7 High speed links................................................................................................................................................. 20
4. Configuration........................................................................................................................................................................... 22
4.1 System and Teaming ports: Initial configuration.............................................................................................................. 23
4.2 The VNC port: Initial configuration................................................................................................................................. 26
4.3 Initial configuration......................................................................................................................................................... 28
4.4 Controls.......................................................................................................................................................................... 29
4.5 Mouse Control................................................................................................................................................................ 30
4.6 Advanced mouse configuration ...................................................................................................................................... 31
4.7 Info ................................................................................................................................................................................. 32
4.8 Power switching ............................................................................................................................................................. 32
4.9 Keyboard Control ........................................................................................................................................................... 33
4.10 Video settings ............................................................................................................................................................... 34
4.11 Editing the viewer window menu bar............................................................................................................................ 35
4.12 Virtual Media ............................................................................................................................................................... 36
4.13 A rough guide to configuring TX and RX units.............................................................................................................. 40
4.14 Performing an upgrade ................................................................................................................................................. 43
4.15 Options switches........................................................................................................................................................... 44
5. Operation................................................................................................................................................................................. 45
5.1 Front Panel Indicators...................................................................................................................................................... 45
5.2 Using the VNC viewer .................................................................................................................................................... 46
6. Further information .................................................................................................................................................................. 48
Appendix A. Configuration menus ....................................................................................................................................... 49
Appendix B. VNC viewer window options ............................................................................................................................ 66
Appendix C. The KVMADMIN utility .................................................................................................................................... 67
Appendix D. Java viewer options .......................................................................................................................................... 68
Appendix E. Hotkey sequences ............................................................................................................................................. 70
Appendix F. Known working video modes ........................................................................................................................... 72
Appendix G. Safety Information ........................................................................................................................................... 73

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1. Specifications
ServSwitch Agility Dual with VNC
Casing (w x h x d): 198mm (7.92”) x 44mm (1.76”) x 145mm (5.7”)
Construction: 1U compact case, robust metal design
Weight: 1.11kg (2.44lbs)
Mount kits: Rack mount kits: Single (RMK2004) or dual units (RMK2004-2) per 1U slot.
VESA monitor / wall mount chassis kit: RMKVESA
Input Power: 100-240VAC 50/60Hz, 0.8A,
Output Power: 5VDC 20W
Operating Temperature: 0ºC to 40ºC (32ºF to 104ºF)
Approvals: CE, FCC

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2. Introduction
Thank you for choosing the ServSwitch Agility Dual with VNC transmitter, part of the wider ServSwitch Agility family of products.
This advanced unit encodes high quality DVI video, audio and USB connections into Internet Protocol (IP) messages while offering
flexible signal switching capabilities and remote control facilities.
In concert with a ServSwitch Agility Dual receiver unit, the ServSwitch Agility Dual with VNC transmitter supports either two
single link DVI video streams or one dual link (very high resolution) DVI video stream. This is in addition to a microphone,
speakers and multiple USB peripherals. The distance between them is limited only by the size of your network.
ServSwitch Agility Dual with VNC provides a choice of link connections. Each unit supports both copper-based Gigabit
Ethernet cabling as well as Fibre Channel over Ethernet (FCoE). These can be used in parallel to provide up to 2 Gigabit con-
nection speeds with the added benefit of link redundancy that can maintain operation in the event of a failed connection.
Additionally, the ServSwitch Agility Dual with VNC includes an in-built VNC server which allows it to stream low-bandwidth ver-
sions of its high-resolution output (via a dedicated Ethernet port on the front panel) so that it may be accessed remotely, via a VNC
viewer, through any standard network.
This concise guide acts as an addendum to the ServSwitch Agility and Agility Dual user guide to provide informa-
tion about the extra features of your ServSwitch Agility Dual with VNC (ACR1012A-T).
2.1 Mixing ServSwitch Agility units
ServSwitch Agility Dual with VNC transmitters are complimentary to the standard ServSwitch Agility models which do not sup-
port dual DVI channels or fibre optic linking. It is possible to mix ServSwitch Agility, ServSwitch Agility Dual and ServSwitch
Agility Dual with VNC units on a network. However, whenever the two types are cross connected, the extra abilities of the
ServSwitch Agility Dual/ServSwitch Agility Dual with VNC units will be temporarily disabled.
2.2 ServSwitch Agility/Dual/VNC and ServSwitch iPath
Where multiple Agility units are used on a network, we have developed the ServSwitch iPath manager to allow comprehensive
and secure central control of all transmitters, receivers and users.
When using a ServSwitch iPath manager to configure Agility units, it is vital that all Agility units that you wish to locate and con-
trol are set to their factory default settings. Otherwise they will not be located by the iPath manager. If necessary, perform a fac-
tory reset on each Agility unit.
continued

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2.3 One-to-One Configuration
The simplest configuration links one remote receiver unit to a single local transmitter unit, either by a direct link (up to 100m) or
over much greater distances via a Gigabit Ethernet network:
One-to-one configuration
2.4 One-to-Many Configuration
Using multicast techniques, an unlimited number of receivers* can receive video and audio data streams from a single local trans-
mitter unit.
One-to-many configuration
2.5 Low Bandwidth VNC Connection
Up to sixteen remote users can log in via standard networks to view the output from the ServSwitch Agility Dual with VNC:
Low bandwidth VNC connection

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2.6 ServSwitch Agility Dual with VNC unit features
The ServSwitch Agility Dual with VNC unit is housed within a durable, metallic enclosure with most connectors situated at the
rear panel - the Ethernet and fiber are situated on the front panels.
2.6.1 ServSwitch Agility Dual with VNC local transmitter unit
The smart front faces feature the operation indicators as shown below:
System
(Gigabit
Ethernet)
port
Indicators
These six indicators clearly show the key aspects of operation:
• VNCOnwhenaVNCviewerisconnected.
• SER OnwhentheAUX(serial)portisenabledandactive.
• AUDOnwhenaudioisenabledandactive.
• USB OnwhenUSBisenabledandactive.
• DVI OnwhenDVIvideoisenabled.
• PWR Powerindicator.
The rear panel of the local transmitter unit contains most of the connectors:
Teaming
port
VNC Port
AUX
COMPUTER
ON
21
INDOOR
USE ONLY OPTIONS
12
DVI-D-1
5V 2.5A
DVI-D-2
IN OUT
Primary
video
input
Audio
line
in/out
AUX
(serial)
port
USB
port
Configuration
switches
Power
input
Secondary
video
input

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2.7 What‘s Included
Your package should include the following items. If anything is missing or damaged, contact Black Box at 724-746-5500
or [e-mail].
2.7.1 ServSwitch Agility Dual with VNC Local Unit Package (ACR1012A-T)
•ServSwitchAgilityDualwithVNClocaltransmitterunit
• Poweradapterandpowercord
• Informationwallet
•Single link DVI-D to DVI-D video cable
• CombinedDVI-DandUSBcable(6feet)
• (2)audiocableswith3.5mmstereojacks(6.5feet)
• Upgrade(serialnullmodem)cable(6.5feet)
2.8 Additional Items You May Need
•Poweradapter(P/N:PS650)
•CombinedDVI-DandUSBcable(typeAtoB)(P/N:EHN900024U)
•SinglelinkDVI-DtoDVI-Dvideocable(P/N:EVNDVI02)
•USBcabletypeAtoB(6.5feet)(P/N:USB05)
•3.5mmAudiocable(6.5feet)(P/N:EJ110)
•Suitablefibermodules
•Upgrade(serialnullmodem)cable(6.5feet)(P/N:EYN257T-XXXX-FF)
•(2)19"rackmountbracketsand(4)screws(P/N:RMK2004orRMK2004-2)
•VESAmountingbracketand(4)screws(P/N:RMKVESA)

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AUX
LINE IN/ LINE OUT
SER CONSOLE
MIC IN
12
INDOOR
USE ONLY
OPTIONS
LINE IN/ LINE O
DVI-D
12
USER CO
5V
2.5A
MIC IN
3. Installation
3.1 Mounting
There are three main mounting methods:
•Viathe(4)suppliedself-adhesiverubberfeet
•Viaoptionalrackmountbrackets
• ViatheoptionalVESAmountingbracket
3.1.1 Rack Brackets
The optional brackets (plus four screws), enable the unit to be secured within a standard rack slot:
NOTE: The ServSwitch Agility Dual with VNC unit and its power supply generate heat when in operation and will become warm
to the touch. Do not enclose them or place them in locations where air cannot circulate to cool the equipment. Do not operate
the equipment in ambient temperatures exceeding 104° F (40° C). Do not place the products in contact with equipment whose
surface temperature exceeds 104° F (40° C).

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3.1.2 Using the VESA Mounting Bracket
The optional mounting bracket conforms to the VESA mounting standard and so can be used to mount a ServSwitch Agility unit
directly to the rear of most video display units. The bracket can also be fixed directly to a wall or other solid surface using appro-
priate screws or bolts.
1 Orientate the bracket against the rear of the video display so that its small folded-in tabs are lowermost:
NET SER AUD USB DVI PWR
Rear panel of video display
ServSwitch
Agility unit
VESA mount-
ing bracket
2 Attach the bracket to the video display using four screws of a size appropriate to the threaded holes within the video display
panel - do not overtighten.
3 Place the ServSwitch Agility unit into the bracket with its base facing towards the video display and the front panel of the
ServSwitch Agility unit facing upwards.
4 Secure the ServSwitch Agility unit to the bracket using the four supplied screws - do not overtighten.

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3.2 Connections
Installation involves linking the ServSwitch Agility Dual with VNC local transmitter unit to various ports on the host computer,
while a ServSwitch Agility or Agility Dual remote receiver unit is attached to your peripherals.
3.2.1 VNC network link
The ServSwitch Agility Dual with VNC contains a VNC server that allows you to transmit a low-bandwidth version of the video
output across standard networks to authorized remote viewers.
The VNC link can either be made over the same network as the main System Ethernet port output or via a separate one. In either
case, a separate VNC network port is located on the left side of the Agility Dual with VNC front panel for the purpose.
1 Connect a CAT 5, 5e, 6, or 7 cable to the VNC socket on the left side of the front panel:
2 Connect the other end of the cable to an Ethernet switch.

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Standard or dual link cable
from host computer
COMPUTER
DVI-D-1 DVI-D-2
From secondary video output port
From primary video output port
COMPUTER
DVI-D-1 DVI-D-2
3.2.2 Local video link(s)
ServSwitch Agility Dual with VNC units can simultaneously support up to two Single Link high resolution video displays at pixel
clocks up to 165MHz; or can alternatively support a single Dual Link very high Resolution video display at pixel clocks up to
330MHz (equating to an example display mode of 2560 x 1600 at 60 Hz refresh). Use either a standard DVI-D cable (or
optionally a Dual Link DVI-D cable) to connect the primary video port of the computer system to the DVI-D-1 connector of
the ServSwitch Agility Dual with VNC. For dual link connections, a similar dual link cable must also be used at the remote unit.
Note: When using one very high resolution DVI-D dual link display, use a DVI-D Dual Link cable to connect the primary video port
of the computer system to the DVI-D-1 connector of the ServSwitch Agility Dual with VNC. A dual link cable must also be used at
the RX unit.
1 Wherever possible, ensure that power is disconnected from the ServSwitch Agility Dual with VNC and the host computer.
2 Connect a standard or dual DVI-D link cable to the DVI-D-1 socket on the Local unit rear panel:
3 Connect the plug at the other end of the cable to the corresponding video output socket of the host computer.
4 If a secondary DVI-D link is required, repeat steps 2 and 3 for the DVI-D-2 socket:

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3.2.3 Local Audio Links
All ServSwitch Agility units support two way stereo digital sound so that you can use a microphone as well as speakers.
1 Connect an audio link cable between the IN socket on the Local unit rear panel and the speaker output (line out) socket of
the host computer:
Connect the speaker and microphone cables to audio sockets.
2 [Where a microphone is to be used]: Connect a second audio link cable between the OUT socket on the Local unit rear
panel and the Line In socket of the host computer.
AUX
DVI-D-1
OUT
IN
Speaker link from
host computer
Microphone link
to host computer

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3.2.4 Local USB Link
All ServSwitch Agility units act as USB 2.0 hubs and so can provide four sockets at the Remote unit with only a single connection
at the Local unit.
1 Connect the type B connector on a USB cable to the USB port on the Local unit rear panel:
OPTIONS
12
12
Connect the USB link cable to Local unit socket.
2 Connect the type A connector of the cable to a vacant USB socket on the host computer.
USB link from
host computer

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3.2.5 Local AUX Port
The AUX port is an RS232 serial port that allows extension of RS232 signals up to a baud rate of 115200. The port has software
flow control, but no hardware flow control.
1 Ensure that power is removed from the ServSwitch Agility Dual with VNC unit.
2 Connect a suitable serial ‘null-modem’ cable between a vacant serial port on your computer and the AUX port on the right
hand side of the ServSwitch Agility Dual with VNC rear panel:
AUX
Connecting the serial link cable to Local unit socket.
Serial (null-modem) link
from the host computer

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3.2.6 Local Power In
The ServSwitch Agility Dual with VNC unit is supplied with an appropriate power supply - Note: Standard Agility units are supplied
with a slightly lower capacity supply (please see section 3.2.6.1 below).
1 Attach the output lead from the supplied power adapter to the 5V socket on the rear panel of the unit:
INDOOR
USE ONLY
OPT
1
5V
2.5A
1
Note: Ensure that
Option switches 1
and 2 are both in
the ‘off’ (up) posi-
tion to enable nor-
mal operation of
the unit.
Connect the power supply to the rear panel power socket.
2 Connect the IEC connector of the supplied country-specific power lead to the socket of the power adapter.
3 Connect the power cord to a nearby power supply socket. When all other connections have been made, switch on the power
supply unit.
Note: Both the unit and its power supply generate heat when in operation and will become warm to the touch. Do not enclose
them or place them in locations where air cannot circulate to cool the equipment. Do not operate the equipment in ambient tem-
peratures exceeding 40oC. Do not place the products in contact with equipment whose surface temperature exceeds 40oC.
3.2.6.1 Power supply identification
Due to the increased power requirements of the ServSwitch Agility Dual and Agility Dual with VNC units, these models are sup-
plied with larger capacity (20W) power adapters. The standard 12.5W and higher power 20W adapters use identical housings, so
within installations where both types are used, you need to double check the underside labels to differentiate the two types:
Power lead from
power supply
No damage will be caused if the 12.5W adapter (p/n
PS649-R3) and the 20W adapter (p/n PS650) are used
in place of each other on either of the Agility or Agility
Dual units. However, correct operation of Agility Dual
units can only be guaranteed if a 20W power adapter is
used. Always ensure that only the supplied (or
authorized replacement) 5-volt power supplies are used
to power the units.
Model: SA06-xxx x x -V
In p u t : 100-240V
Out pu t : 5V 2.5A (12.5W M a x .)
Model:SA06-xxxxx-V
Input: 100-240V
Output: 5V
Model:SA06-xxxxx-V
Input: 100-240V
Output: 5V
2.5A (12.5W Max.) 4A (20W Max.)
12.5W m odel
(for Agility)
20W m odel
(for Agility Dual)
How to differentiate the power supplies for the
ServSwitch Agility and Agility Dual

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3.2.7 High speed links
ServSwitch Agility Dual (and Dual with VNC) units can be either connected directly to each other or via a high speed network.
The connections can be copper-based Gigabit Ethernet as well as Fibre Channel over Ethernet (FCoE). These can be used in paral-
lel to provide up to 2 Gigabit connections speeds.
A single System port (Gigabit Ethernet) is provided as standard on the right side of the front panel. Additionally, the Teaming port,
located just to the left, allows you to insert either an optional Fibre Channel SFP module or Active Copper SFP module. The cho-
sen module can then allow either a fibre optic or additional Gigabit Ethernet link to be used in parallel with the fixed System
(Gigabit Ethernet) port.
3.2.7.1 Using the Teaming port
1 Insert an appropriate optional SFP module into the aperture on the front panel:
2 Make your connection(s) between the chosen SFP module and either the other Agility Dual unit or a suitable network switch:
Connect the transmit and receive
fibre optic links to the sockets on
the Fibre Channel SFP module.
Then close the latch over the link
connectors to lock them into place.
Transmit and
receive fibre links
Optional Fibre Channel or
Active Copper SFP module
Connect a CAT 5, 5e, 6, or 7 cable
to the socket on the Active Copper
SFP module.
or