Blackbe;rry BOLD 9700 - WILLKOMMEN BEI ! User manual

BlackBerry Bold 9700 Smartphone
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-643442-0114105421-001

Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................ 9
Feature availability..................................................................................................................................................................................................................................... 9
Find more information............................................................................................................................................................................................................................... 10
Start using your device.............................................................................................................................................................................................................................. 10
Navigation and typing............................................................................................................................................................................................................................... 11
BlackBerry basics....................................................................................................................................................................................................................................... 11
Troubleshooting basics.............................................................................................................................................................................................................................. 15
Shortcuts..................................................................................................................................................................................................................................................... 18
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 18
Phone shortcuts.......................................................................................................................................................................................................................................... 18
Message shortcuts..................................................................................................................................................................................................................................... 19
File and attachment shortcuts.................................................................................................................................................................................................................. 20
Media shortcuts.......................................................................................................................................................................................................................................... 20
Browser shortcuts....................................................................................................................................................................................................................................... 21
Calendar shortcuts..................................................................................................................................................................................................................................... 22
Typing shortcuts......................................................................................................................................................................................................................................... 22
Search shortcuts......................................................................................................................................................................................................................................... 23
Map shortcuts............................................................................................................................................................................................................................................. 23
Shortcuts troubleshooting......................................................................................................................................................................................................................... 23
Phone........................................................................................................................................................................................................................................................... 24
Phone basics............................................................................................................................................................................................................................................... 24
Emergency calls.......................................................................................................................................................................................................................................... 27
Volume......................................................................................................................................................................................................................................................... 28
Voice mail.................................................................................................................................................................................................................................................... 29
Speed dial.................................................................................................................................................................................................................................................... 30
Conference calls......................................................................................................................................................................................................................................... 30
Call logs....................................................................................................................................................................................................................................................... 32
Call waiting................................................................................................................................................................................................................................................. 34
Call forwarding........................................................................................................................................................................................................................................... 34
Call blocking............................................................................................................................................................................................................................................... 36
Fixed dialing................................................................................................................................................................................................................................................ 37
Smart dialing.............................................................................................................................................................................................................................................. 38
TTY support................................................................................................................................................................................................................................................. 39
Hearing aid mode...................................................................................................................................................................................................................................... 40
Multiple phone numbers........................................................................................................................................................................................................................... 41
Phone options............................................................................................................................................................................................................................................. 41
Phone shortcuts.......................................................................................................................................................................................................................................... 43
Phone troubleshooting.............................................................................................................................................................................................................................. 44

Voice commands........................................................................................................................................................................................................................................ 46
Perform an action using a voice command............................................................................................................................................................................................. 46
Available voice commands........................................................................................................................................................................................................................ 46
Change the language for voice commands............................................................................................................................................................................................ 47
Turn off choice lists for voice commands................................................................................................................................................................................................ 47
Change the options for voice prompts.................................................................................................................................................................................................... 47
Improve voice recognition......................................................................................................................................................................................................................... 48
Voice commands troubleshooting............................................................................................................................................................................................................ 48
Messages..................................................................................................................................................................................................................................................... 49
Message basics........................................................................................................................................................................................................................................... 49
Email messages.......................................................................................................................................................................................................................................... 55
PIN messages............................................................................................................................................................................................................................................. 65
SMS text messages.................................................................................................................................................................................................................................... 66
MMS messages........................................................................................................................................................................................................................................... 70
Message list options.................................................................................................................................................................................................................................. 74
S/MIME-protected messages................................................................................................................................................................................................................... 78
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 85
PGP protected messages.......................................................................................................................................................................................................................... 86
Message shortcuts..................................................................................................................................................................................................................................... 92
Message troubleshooting.......................................................................................................................................................................................................................... 93
Files and attachments............................................................................................................................................................................................................................... 97
File and attachment basics....................................................................................................................................................................................................................... 97
Managing files and attachments............................................................................................................................................................................................................. 100
Documents.................................................................................................................................................................................................................................................. 101
Spreadsheets.............................................................................................................................................................................................................................................. 102
Media files................................................................................................................................................................................................................................................... 103
Presentations.............................................................................................................................................................................................................................................. 103
vCard contact attachments....................................................................................................................................................................................................................... 104
File and attachment shortcuts.................................................................................................................................................................................................................. 104
Attachment troubleshooting..................................................................................................................................................................................................................... 105
Media........................................................................................................................................................................................................................................................... 106
Audio and video files................................................................................................................................................................................................................................. 106
Video recorder............................................................................................................................................................................................................................................ 112
Camera........................................................................................................................................................................................................................................................ 114
Pictures........................................................................................................................................................................................................................................................ 116
Managing media files................................................................................................................................................................................................................................ 118
Memory and media cards.......................................................................................................................................................................................................................... 120
Transferring and downloading media files............................................................................................................................................................................................. 123

Media shortcuts.......................................................................................................................................................................................................................................... 128
Media troubleshooting.............................................................................................................................................................................................................................. 128
Browser........................................................................................................................................................................................................................................................ 131
Browser basics............................................................................................................................................................................................................................................ 131
Browser bookmarks.................................................................................................................................................................................................................................... 135
Web feeds.................................................................................................................................................................................................................................................... 137
Browser options.......................................................................................................................................................................................................................................... 139
Browser security......................................................................................................................................................................................................................................... 143
Browser push.............................................................................................................................................................................................................................................. 145
Browser shortcuts....................................................................................................................................................................................................................................... 146
Browser troubleshooting........................................................................................................................................................................................................................... 147
Date, time, and alarm................................................................................................................................................................................................................................ 148
Set the date and time manually............................................................................................................................................................................................................... 148
Get the date and time from the wireless network automatically......................................................................................................................................................... 148
Change what appears on the display when your device is charging................................................................................................................................................... 148
Change the clock face............................................................................................................................................................................................................................... 149
Display a second time zone...................................................................................................................................................................................................................... 149
Turn on bedside clock mode..................................................................................................................................................................................................................... 149
Set options for bedside clock mode......................................................................................................................................................................................................... 149
Turn on the alarm....................................................................................................................................................................................................................................... 150
Silence the alarm....................................................................................................................................................................................................................................... 150
Change alarm notification options.......................................................................................................................................................................................................... 150
Use the stopwatch..................................................................................................................................................................................................................................... 150
Set the timer............................................................................................................................................................................................................................................... 151
Change timer notification options........................................................................................................................................................................................................... 151
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 151
Personal organizer..................................................................................................................................................................................................................................... 153
Contacts...................................................................................................................................................................................................................................................... 153
Calendar...................................................................................................................................................................................................................................................... 160
Tasks............................................................................................................................................................................................................................................................ 171
Memos......................................................................................................................................................................................................................................................... 174
Categories................................................................................................................................................................................................................................................... 176
Calculator.................................................................................................................................................................................................................................................... 177
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 179
Ring tones, sounds, and alerts basics...................................................................................................................................................................................................... 179
LED notification.......................................................................................................................................................................................................................................... 182
Ring tones, sounds and alerts troubleshooting...................................................................................................................................................................................... 183

Typing.......................................................................................................................................................................................................................................................... 184
Typing basics.............................................................................................................................................................................................................................................. 184
Typing input methods................................................................................................................................................................................................................................ 185
Typing options............................................................................................................................................................................................................................................ 186
Spelling checker......................................................................................................................................................................................................................................... 187
Custom dictionary...................................................................................................................................................................................................................................... 189
AutoText...................................................................................................................................................................................................................................................... 191
Typing shortcuts......................................................................................................................................................................................................................................... 192
Typing troubleshooting............................................................................................................................................................................................................................. 193
Language..................................................................................................................................................................................................................................................... 194
Change the display language................................................................................................................................................................................................................... 194
Add a display language............................................................................................................................................................................................................................. 194
Delete a display language......................................................................................................................................................................................................................... 194
About typing input languages.................................................................................................................................................................................................................. 194
Change the typing input language.......................................................................................................................................................................................................... 194
Change the voice dialing language......................................................................................................................................................................................................... 195
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 195
Change the shortcut for switching typing input languages................................................................................................................................................................. 195
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 196
Change the display options for contacts................................................................................................................................................................................................. 196
Language troubleshooting........................................................................................................................................................................................................................ 196
Display and keyboard................................................................................................................................................................................................................................ 197
Backlighting................................................................................................................................................................................................................................................ 197
Display options........................................................................................................................................................................................................................................... 197
Keyboard options....................................................................................................................................................................................................................................... 200
Themes........................................................................................................................................................................................................................................................ 201
Display troubleshooting............................................................................................................................................................................................................................ 202
Search.......................................................................................................................................................................................................................................................... 203
Messages, attachments, and web pages................................................................................................................................................................................................. 203
Organizer data........................................................................................................................................................................................................................................... 206
Search shortcuts......................................................................................................................................................................................................................................... 207
Synchronization.......................................................................................................................................................................................................................................... 208
About synchronization............................................................................................................................................................................................................................... 208
Reconcile email messages over the wireless network........................................................................................................................................................................... 208
Delete email messages over the wireless network................................................................................................................................................................................ 208
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 209
Synchronize organizer data over the wireless network......................................................................................................................................................................... 209
About synchronization conflicts............................................................................................................................................................................................................... 209

Manage email reconciliation conflicts..................................................................................................................................................................................................... 210
Manage data synchronization conflicts................................................................................................................................................................................................... 210
About backing up and restoring device data.......................................................................................................................................................................................... 210
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 210
Delete device data, third-party applications, or media card files........................................................................................................................................................ 211
Empty the deleted items folder on your computer from your device................................................................................................................................................... 211
Synchronization troubleshooting............................................................................................................................................................................................................. 211
Bluetooth technology................................................................................................................................................................................................................................ 214
Bluetooth technology basics..................................................................................................................................................................................................................... 214
Bluetooth technology options................................................................................................................................................................................................................... 217
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 220
GPS technology.......................................................................................................................................................................................................................................... 222
About GPS technology.............................................................................................................................................................................................................................. 222
Get your GPS location............................................................................................................................................................................................................................... 222
Turn off location aiding............................................................................................................................................................................................................................. 222
Prevent others from tracking your location............................................................................................................................................................................................ 223
GPS technology troubleshooting............................................................................................................................................................................................................. 223
Maps............................................................................................................................................................................................................................................................ 224
Map basics.................................................................................................................................................................................................................................................. 224
Navigation................................................................................................................................................................................................................................................... 226
Maps bookmarks........................................................................................................................................................................................................................................ 227
Map options................................................................................................................................................................................................................................................ 228
Map shortcuts............................................................................................................................................................................................................................................. 230
Maps troubleshooting................................................................................................................................................................................................................................ 230
Applications................................................................................................................................................................................................................................................ 232
About multitasking..................................................................................................................................................................................................................................... 232
Keep an application running and switch to another application......................................................................................................................................................... 232
Keep an application running and return to the Home screen.............................................................................................................................................................. 232
Close an application so that it is not running......................................................................................................................................................................................... 233
About adding applications........................................................................................................................................................................................................................ 233
About instant messaging applications.................................................................................................................................................................................................... 233
About social networking applications...................................................................................................................................................................................................... 234
Add, update, or return to the previous version of an application using the application center....................................................................................................... 234
Add an application..................................................................................................................................................................................................................................... 234
View properties for an application........................................................................................................................................................................................................... 234
Delete a third-party application............................................................................................................................................................................................................... 235
Receive a device password prompt before you add an application..................................................................................................................................................... 235
View the size of an application database................................................................................................................................................................................................ 235

Check for application updates.................................................................................................................................................................................................................. 235
Application troubleshooting..................................................................................................................................................................................................................... 236
BlackBerry Device Software...................................................................................................................................................................................................................... 237
About updating the BlackBerry Device Software................................................................................................................................................................................... 237
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 237
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 238
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 238
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 238
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 238
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 239
BlackBerry Device Software troubleshooting......................................................................................................................................................................................... 239
Wireless network coverage....................................................................................................................................................................................................................... 241
Turn on the connection to the wireless network.................................................................................................................................................................................... 241
Turn off the connection to the wireless network.................................................................................................................................................................................... 241
Turn on or turn off data service or set roaming options........................................................................................................................................................................ 241
Wireless networks that your device connects to.................................................................................................................................................................................... 242
Change the connection speed for the wireless network....................................................................................................................................................................... 242
LED notification for network connections............................................................................................................................................................................................... 242
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 243
Verify the status of network connections and services......................................................................................................................................................................... 243
Roaming...................................................................................................................................................................................................................................................... 244
Preferred wireless network list................................................................................................................................................................................................................. 245
Wireless network coverage troubleshooting........................................................................................................................................................................................... 246
Wi-Fi technology........................................................................................................................................................................................................................................ 248
About connecting to a Wi-Fi network...................................................................................................................................................................................................... 248
Turn on Wi-Fi technology.......................................................................................................................................................................................................................... 248
Connect to a Wi-Fi network...................................................................................................................................................................................................................... 248
Connect to a Wi-Fi network using the Push Button Setup method..................................................................................................................................................... 249
Connect to a Wi-Fi network using the PIN method............................................................................................................................................................................... 249
About Wi-Fi profiles................................................................................................................................................................................................................................... 250
Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 250
Delete a Wi-Fi profile................................................................................................................................................................................................................................. 250
Prevent your device from connecting to a Wi-Fi network..................................................................................................................................................................... 251
Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually................................................................................................. 251
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 251
UMA connection settings......................................................................................................................................................................................................................... 254
Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 255
Power, battery, and memory..................................................................................................................................................................................................................... 256

Turn off your device................................................................................................................................................................................................................................... 256
Set your device to turn on and turn off automatically........................................................................................................................................................................... 256
Reset the device......................................................................................................................................................................................................................................... 256
Check the battery power level.................................................................................................................................................................................................................. 256
Extend battery life...................................................................................................................................................................................................................................... 256
Format the device memory or a media card........................................................................................................................................................................................... 257
View the amount of available memory.................................................................................................................................................................................................... 257
Best practice: Conserving memory on your device................................................................................................................................................................................ 257
The application memory on my device is low......................................................................................................................................................................................... 258
SIM card...................................................................................................................................................................................................................................................... 259
About the SIM card phone book............................................................................................................................................................................................................... 259
Add a contact to your SIM card................................................................................................................................................................................................................ 259
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 259
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 259
Change a SIM card contact...................................................................................................................................................................................................................... 260
Delete a SIM card contact........................................................................................................................................................................................................................ 260
Store SMS text messages on your SIM card........................................................................................................................................................................................... 260
About SIM card security............................................................................................................................................................................................................................ 261
Protect your SIM card with a PIN code................................................................................................................................................................................................... 261
Change the SIM card PIN code................................................................................................................................................................................................................ 261
Change the display name for a phone number...................................................................................................................................................................................... 261
Security........................................................................................................................................................................................................................................................ 262
Security basics............................................................................................................................................................................................................................................ 262
Password keeper........................................................................................................................................................................................................................................ 264
Encryption................................................................................................................................................................................................................................................... 266
Memory cleaning........................................................................................................................................................................................................................................ 269
Certificates.................................................................................................................................................................................................................................................. 270
PGP keys..................................................................................................................................................................................................................................................... 278
Certificate servers...................................................................................................................................................................................................................................... 284
Key stores.................................................................................................................................................................................................................................................... 286
Smart cards................................................................................................................................................................................................................................................. 289
Software tokens.......................................................................................................................................................................................................................................... 293
VPN settings............................................................................................................................................................................................................................................... 294
About security self-tests............................................................................................................................................................................................................................ 295
Verify security software............................................................................................................................................................................................................................. 295
Third-party application control................................................................................................................................................................................................................ 295
Security troubleshooting........................................................................................................................................................................................................................... 299
Service books and diagnostic reports...................................................................................................................................................................................................... 301
Service books.............................................................................................................................................................................................................................................. 301

Diagnostic reports...................................................................................................................................................................................................................................... 302
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 303
Accessibility options.................................................................................................................................................................................................................................. 306
About accessibility options....................................................................................................................................................................................................................... 306
Display closed captions in videos............................................................................................................................................................................................................. 306
Change the display font............................................................................................................................................................................................................................ 306
Use reverse contrast for the screen display............................................................................................................................................................................................ 306
Use grayscale for the screen display....................................................................................................................................................................................................... 307
Set the number of icons that appear on the Home screen................................................................................................................................................................... 307
Turn on event sounds................................................................................................................................................................................................................................ 307
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 307
TTY support................................................................................................................................................................................................................................................. 308
Hearing aid mode...................................................................................................................................................................................................................................... 308
Voice dialing............................................................................................................................................................................................................................................... 309
AutoText...................................................................................................................................................................................................................................................... 309
Predictive input method............................................................................................................................................................................................................................ 310
BrickBreaker................................................................................................................................................................................................................................................ 311
About BrickBreaker.................................................................................................................................................................................................................................... 311
BrickBreaker capsules................................................................................................................................................................................................................................ 311
BrickBreaker scoring.................................................................................................................................................................................................................................. 312
Play BrickBreaker....................................................................................................................................................................................................................................... 312
Adjust the volume...................................................................................................................................................................................................................................... 312
Set the paddle speed................................................................................................................................................................................................................................. 312
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 313
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 313
Word Mole game........................................................................................................................................................................................................................................ 314
Word Mole game basics............................................................................................................................................................................................................................. 314
Single-player games.................................................................................................................................................................................................................................. 315
Multiplayer games..................................................................................................................................................................................................................................... 316
Word Mole game troubleshooting............................................................................................................................................................................................................ 317
Glossary....................................................................................................................................................................................................................................................... 319
Legal notice................................................................................................................................................................................................................................................. 324

Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the
Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Please read the Safety and Product Information booklet, located on the BlackBerry® User Tools CD, before using your device or any accessories
for your device. For the most recent version of the booklet, visit www.blackberry.com/go/docs.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device
model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS
messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email
messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
User Guide Welcome to BlackBerry!
9

Find more information, 10
Wireless networks that your device connects to, 242
BlackBerry Device Software, 237
Find more information
• To view the user guide for your BlackBerry® device, click Help on the Home screen or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for
your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.
Start using your device
Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up
wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that
you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with
an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®
email account) or to create a new email address for your device. To use a social networking application on your device, you must use
this option to associate your device with the email address that you use to receive social networking notifications. If this option does
not appear, contact your wireless service provider.
•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator
has provided you with an enterprise activation password.
3. Click Next.
User Guide Welcome to BlackBerry!
10

4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the
Home screen, click the Messages icon.
Navigation and typing
About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key • view more applications on the Home screen
• open the menu in an application
• select a highlighted menu item
Escape key • move back a screen
• close a menu
Move around the screen
• To move the cursor in any direction and highlight items, slide your finger on the trackpad.
• To select an item or open a link, click (press) the trackpad.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the End key.
BlackBerry basics
Make a call
1. From the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
To end the call, press the End key.
User Guide Welcome to BlackBerry!
11

Related topics
Add a pause or a wait to a phone number, 154
Available voice commands, 46
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name or email address. Click a contact.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Search for contacts in your organization's address book, 154
Mailing lists, 156
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
User Guide Welcome to BlackBerry!
12

• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Mailing lists, 156
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the key.
5. Click Save.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the key.
7. Click Save.
Related topics
Turn off your device, 256
Take a picture
1. On the Home screen, click the Camera icon.
2. Press the Right Convenience key all the way down.
Related topics
Record a video, 13
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
User Guide Welcome to BlackBerry!
13

4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Play a media file, 106
Take a picture, 13
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. On the trackpad, slide your finger up or down to select On or Weekdays. Slide your finger to highlight On or Weekdays.
4. Press the Escape key.
5. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 256
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
User Guide Welcome to BlackBerry!
14

Troubleshooting basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 37
Call blocking, 36
Call forwarding, 34
Switch the active phone number, 41
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
User Guide Welcome to BlackBerry!
15

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 241
About wireless coverage indicators, 244
Turn on or turn off data service or set roaming options, 241
Change an email message filter, 59
Forward messages from a specific email message folder to your device, 56
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn off the connection to the wireless network, 241
Fixed dialing, 37
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try performing the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
Delete a media file or folder, 119
User Guide Welcome to BlackBerry!
16

Delete a message, 54
I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel
charger.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD
that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop
Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate, or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
User Guide Welcome to BlackBerry!
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Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
BlackBerry basics shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To move the cursor, slide your finger on the trackpad.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To view more applications on the Home screen, press the Menu key.
• To open a menu in an application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, press and hold the Menu key. Click an application.
• To switch between the active notification profile and the Vibrate notification profile, press and hold the Qkey.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.
• To check your voice mail, press and hold 1.
•To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the
right side of your device.
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
• To add an extension to a phone number, press the Alt key and the Xkey. Type the extension number.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the Okey.
•To turn on the speakerphone during a call, press the Speakerphone key ( ) on the keyboard. To turn off the speakerphone during a call,
press the Speakerphone key again.
• If you are using a wireless headset, to stop listening to a call with the headset, press the Speakerphone key. To listen to a call using the
wireless headset again, press the Speakerphone key again.
User Guide Shortcuts
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