Blackbe;rry Bold 9700 User manual

BlackBerry Bold 9700 Smartphone
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-643442-0815050820-032

Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................ 9
Feature availability..................................................................................................................................................................................................................................... 9
Find more information............................................................................................................................................................................................................................... 10
Start using your device.............................................................................................................................................................................................................................. 10
Navigation and typing............................................................................................................................................................................................................................... 11
BlackBerry basics....................................................................................................................................................................................................................................... 11
Troubleshooting: Basics............................................................................................................................................................................................................................ 14
Shortcuts..................................................................................................................................................................................................................................................... 18
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 18
Phone shortcuts.......................................................................................................................................................................................................................................... 18
Message shortcuts..................................................................................................................................................................................................................................... 19
Typing shortcuts......................................................................................................................................................................................................................................... 20
File and attachment shortcuts.................................................................................................................................................................................................................. 20
Media shortcuts.......................................................................................................................................................................................................................................... 21
Browser shortcuts....................................................................................................................................................................................................................................... 21
Calendar shortcuts..................................................................................................................................................................................................................................... 22
Search shortcuts......................................................................................................................................................................................................................................... 23
Map shortcuts............................................................................................................................................................................................................................................. 23
Troubleshooting: Shortcuts....................................................................................................................................................................................................................... 23
Phone........................................................................................................................................................................................................................................................... 24
Phone basics............................................................................................................................................................................................................................................... 24
Emergency calls.......................................................................................................................................................................................................................................... 27
Volume......................................................................................................................................................................................................................................................... 28
Voice mail.................................................................................................................................................................................................................................................... 29
Speed dial.................................................................................................................................................................................................................................................... 30
Conference calls......................................................................................................................................................................................................................................... 30
Call logs....................................................................................................................................................................................................................................................... 32
Call waiting................................................................................................................................................................................................................................................. 34
Call forwarding........................................................................................................................................................................................................................................... 34
Call blocking............................................................................................................................................................................................................................................... 36
Fixed dialling.............................................................................................................................................................................................................................................. 37
Smart dialling............................................................................................................................................................................................................................................. 38
Multiple phone numbers........................................................................................................................................................................................................................... 39
Phone options............................................................................................................................................................................................................................................. 40
Phone shortcuts.......................................................................................................................................................................................................................................... 43
Troubleshooting: Phone............................................................................................................................................................................................................................ 43
Voice commands........................................................................................................................................................................................................................................ 46

Perform an action using a voice command............................................................................................................................................................................................. 46
Available voice commands........................................................................................................................................................................................................................ 46
Change the language for voice commands............................................................................................................................................................................................ 47
Turn off choice lists for voice commands................................................................................................................................................................................................ 47
Change the options for voice prompts.................................................................................................................................................................................................... 47
Improve voice recognition......................................................................................................................................................................................................................... 48
Troubleshooting: Voice dialling................................................................................................................................................................................................................ 48
Messages..................................................................................................................................................................................................................................................... 49
Message basics........................................................................................................................................................................................................................................... 49
Email messages.......................................................................................................................................................................................................................................... 54
PIN messages............................................................................................................................................................................................................................................. 64
SMS text messages.................................................................................................................................................................................................................................... 65
MMS messages........................................................................................................................................................................................................................................... 69
Message list options.................................................................................................................................................................................................................................. 73
S/MIME-protected messages................................................................................................................................................................................................................... 77
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 84
PGP protected messages.......................................................................................................................................................................................................................... 85
Message shortcuts..................................................................................................................................................................................................................................... 91
Troubleshooting: Messages...................................................................................................................................................................................................................... 92
Files and attachments............................................................................................................................................................................................................................... 96
File and attachment basics....................................................................................................................................................................................................................... 96
Managing files and attachments............................................................................................................................................................................................................. 98
Documents.................................................................................................................................................................................................................................................. 100
Spreadsheets.............................................................................................................................................................................................................................................. 100
Media files................................................................................................................................................................................................................................................... 102
Presentations.............................................................................................................................................................................................................................................. 102
vCard contact attachments....................................................................................................................................................................................................................... 103
File and attachment shortcuts.................................................................................................................................................................................................................. 103
Troubleshooting: Attachments................................................................................................................................................................................................................. 104
Media........................................................................................................................................................................................................................................................... 105
Audio and video files................................................................................................................................................................................................................................. 105
Video camera.............................................................................................................................................................................................................................................. 111
Camera........................................................................................................................................................................................................................................................ 113
Pictures........................................................................................................................................................................................................................................................ 115
Managing media files................................................................................................................................................................................................................................ 117
Memory and media cards.......................................................................................................................................................................................................................... 119
Transferring and downloading media files............................................................................................................................................................................................. 122
Media shortcuts.......................................................................................................................................................................................................................................... 126
Troubleshooting: Media............................................................................................................................................................................................................................. 127

Browser........................................................................................................................................................................................................................................................ 130
Browser basics............................................................................................................................................................................................................................................ 130
Browser bookmarks.................................................................................................................................................................................................................................... 133
Web feeds.................................................................................................................................................................................................................................................... 136
Browser options.......................................................................................................................................................................................................................................... 137
Browser security......................................................................................................................................................................................................................................... 141
Browser push.............................................................................................................................................................................................................................................. 144
Browser shortcuts....................................................................................................................................................................................................................................... 145
Troubleshooting: Browser......................................................................................................................................................................................................................... 146
Date, time and alarm................................................................................................................................................................................................................................. 147
Set the date and time manually............................................................................................................................................................................................................... 147
Get the date and time from the wireless network automatically......................................................................................................................................................... 147
Change what appears on the display when your device is charging................................................................................................................................................... 148
Change the clock face............................................................................................................................................................................................................................... 148
Display a second time zone...................................................................................................................................................................................................................... 148
Turn on bedside clock mode..................................................................................................................................................................................................................... 148
Set options for bedside clock mode......................................................................................................................................................................................................... 149
Turn on the alarm....................................................................................................................................................................................................................................... 149
Silence the alarm....................................................................................................................................................................................................................................... 149
Change alarm notification options.......................................................................................................................................................................................................... 149
Use the stopwatch..................................................................................................................................................................................................................................... 150
Set the timer............................................................................................................................................................................................................................................... 150
Change timer notification options........................................................................................................................................................................................................... 150
Troubleshooting: Date, time and alarm................................................................................................................................................................................................... 151
Personal organiser..................................................................................................................................................................................................................................... 152
Contacts...................................................................................................................................................................................................................................................... 152
Calendar...................................................................................................................................................................................................................................................... 159
Tasks............................................................................................................................................................................................................................................................ 171
Memos......................................................................................................................................................................................................................................................... 174
Categorising contacts, tasks or memos................................................................................................................................................................................................... 175
Calculator.................................................................................................................................................................................................................................................... 177
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 178
Ring tones, sounds and alerts basics....................................................................................................................................................................................................... 178
LED notification.......................................................................................................................................................................................................................................... 181
Troubleshooting: Ringtones, sounds and alerts..................................................................................................................................................................................... 182
Typing.......................................................................................................................................................................................................................................................... 183
Typing basics.............................................................................................................................................................................................................................................. 183

Typing input methods................................................................................................................................................................................................................................ 184
Typing options............................................................................................................................................................................................................................................ 185
Spelling checker......................................................................................................................................................................................................................................... 186
Custom dictionary...................................................................................................................................................................................................................................... 188
AutoText...................................................................................................................................................................................................................................................... 190
Typing shortcuts......................................................................................................................................................................................................................................... 191
Troubleshooting: Typing............................................................................................................................................................................................................................ 192
Language..................................................................................................................................................................................................................................................... 193
Change the display language................................................................................................................................................................................................................... 193
Add a display language............................................................................................................................................................................................................................. 193
Delete a display language......................................................................................................................................................................................................................... 193
About typing input languages.................................................................................................................................................................................................................. 193
Change the typing input language.......................................................................................................................................................................................................... 193
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 194
Change the shortcut for switching typing input languages................................................................................................................................................................. 194
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 194
Change the display options for contacts................................................................................................................................................................................................. 195
Troubleshooting: Language...................................................................................................................................................................................................................... 195
Change the language for voice commands............................................................................................................................................................................................ 195
Display and keyboard................................................................................................................................................................................................................................ 196
Backlighting................................................................................................................................................................................................................................................ 196
Display options........................................................................................................................................................................................................................................... 196
Keyboard..................................................................................................................................................................................................................................................... 199
Themes........................................................................................................................................................................................................................................................ 200
Troubleshooting: Display........................................................................................................................................................................................................................... 201
Search.......................................................................................................................................................................................................................................................... 202
Messages, attachments and web pages.................................................................................................................................................................................................. 202
Organiser data........................................................................................................................................................................................................................................... 205
Search shortcuts......................................................................................................................................................................................................................................... 206
Synchronisation.......................................................................................................................................................................................................................................... 207
About synchronisation............................................................................................................................................................................................................................... 207
Reconcile email messages over the wireless network........................................................................................................................................................................... 207
Delete email messages over the wireless network................................................................................................................................................................................ 207
Prerequisites: Synchronising organiser data over the wireless network............................................................................................................................................. 208
Synchronise organiser data over the wireless network......................................................................................................................................................................... 208
About synchronisation conflicts............................................................................................................................................................................................................... 208
Manage email reconciliation conflicts..................................................................................................................................................................................................... 209
Manage data synchronisation conflicts.................................................................................................................................................................................................. 209

About backing up and restoring device data.......................................................................................................................................................................................... 209
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 210
Delete device data, third-party applications or media card files......................................................................................................................................................... 210
Empty the deleted items folder on your computer from your device................................................................................................................................................... 210
Troubleshooting: Synchronisation........................................................................................................................................................................................................... 211
Bluetooth technology................................................................................................................................................................................................................................ 213
Bluetooth technology basics..................................................................................................................................................................................................................... 213
Bluetooth technology options................................................................................................................................................................................................................... 216
Troubleshooting: Bluetooth® technology............................................................................................................................................................................................... 219
GPS technology.......................................................................................................................................................................................................................................... 221
About GPS technology.............................................................................................................................................................................................................................. 221
Get your GPS location............................................................................................................................................................................................................................... 221
Turn off location aiding............................................................................................................................................................................................................................. 221
Prevent others from tracking your location............................................................................................................................................................................................ 222
Troubleshooting: GPS technology............................................................................................................................................................................................................ 222
Maps............................................................................................................................................................................................................................................................ 223
Map basics.................................................................................................................................................................................................................................................. 223
Navigation................................................................................................................................................................................................................................................... 225
Maps bookmarks........................................................................................................................................................................................................................................ 226
Map options................................................................................................................................................................................................................................................ 227
Map shortcuts............................................................................................................................................................................................................................................. 229
Troubleshooting: Maps.............................................................................................................................................................................................................................. 229
Applications................................................................................................................................................................................................................................................ 231
About multitasking..................................................................................................................................................................................................................................... 231
Keep an application running and switch to another application......................................................................................................................................................... 231
Keep an application running and return to the Home screen.............................................................................................................................................................. 231
Close an application so that it is not running......................................................................................................................................................................................... 232
About adding applications........................................................................................................................................................................................................................ 232
About instant messaging applications.................................................................................................................................................................................................... 232
About social networking applications...................................................................................................................................................................................................... 233
Add, update or return to the previous version of an application using the application centre........................................................................................................ 233
Add an application..................................................................................................................................................................................................................................... 233
View properties for an application........................................................................................................................................................................................................... 233
Delete a third-party application............................................................................................................................................................................................................... 234
Receive a device password prompt before you add an application..................................................................................................................................................... 234
View the size of an application database................................................................................................................................................................................................ 234
Check for application updates.................................................................................................................................................................................................................. 234
Troubleshooting: Applications.................................................................................................................................................................................................................. 235

BlackBerry Device Software...................................................................................................................................................................................................................... 236
About updating the BlackBerry Device Software................................................................................................................................................................................... 236
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 236
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 237
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 237
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 237
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 237
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 238
Troubleshooting: BlackBerry Device Software....................................................................................................................................................................................... 238
Wireless network coverage....................................................................................................................................................................................................................... 240
Turn on the connection to the wireless network.................................................................................................................................................................................... 240
Turn off the connection to the wireless network.................................................................................................................................................................................... 240
Turn on or turn off data service or set roaming options........................................................................................................................................................................ 240
Wireless networks that your device connects to.................................................................................................................................................................................... 241
Change the connection speed for the wireless network....................................................................................................................................................................... 241
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 241
Check the status of network connections and services......................................................................................................................................................................... 241
Roaming...................................................................................................................................................................................................................................................... 242
Preferred wireless network list................................................................................................................................................................................................................. 243
Troubleshooting: Wireless network coverage......................................................................................................................................................................................... 244
Wi-Fi technology........................................................................................................................................................................................................................................ 246
About connecting to a Wi-Fi network...................................................................................................................................................................................................... 246
Turn on Wi-Fi technology.......................................................................................................................................................................................................................... 246
Connect to a Wi-Fi network...................................................................................................................................................................................................................... 246
Connect to a Wi-Fi network using the Push Button Setup method..................................................................................................................................................... 247
Connect to a Wi-Fi network using the PIN method............................................................................................................................................................................... 247
About Wi-Fi profiles................................................................................................................................................................................................................................... 248
Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 248
Delete a Wi-Fi profile................................................................................................................................................................................................................................. 248
Prevent your device from connecting to a Wi-Fi network..................................................................................................................................................................... 249
Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually................................................................................................. 249
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 249
UMA connection settings......................................................................................................................................................................................................................... 252
Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 253
Power, battery and memory...................................................................................................................................................................................................................... 254
Turn off your device................................................................................................................................................................................................................................... 254
Set your device to turn on and turn off automatically........................................................................................................................................................................... 254
Reset the device......................................................................................................................................................................................................................................... 254

Check the battery power level.................................................................................................................................................................................................................. 254
Extend battery life...................................................................................................................................................................................................................................... 254
Format the device memory or a media card........................................................................................................................................................................................... 255
View the amount of available memory.................................................................................................................................................................................................... 255
Best practice: Conserving memory on your device................................................................................................................................................................................ 255
The application memory on my device is low......................................................................................................................................................................................... 256
SIM card...................................................................................................................................................................................................................................................... 257
About the SIM card phone book............................................................................................................................................................................................................... 257
Add a contact to your SIM card................................................................................................................................................................................................................ 257
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 257
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 257
Change a SIM card contact...................................................................................................................................................................................................................... 258
Delete a SIM card contact........................................................................................................................................................................................................................ 258
Store SMS text messages on your SIM card........................................................................................................................................................................................... 258
About SIM card security............................................................................................................................................................................................................................ 259
Protect your SIM card with a PIN code................................................................................................................................................................................................... 259
Change the SIM card PIN code................................................................................................................................................................................................................ 259
Change the display name for a phone number...................................................................................................................................................................................... 259
Security........................................................................................................................................................................................................................................................ 260
Security basics............................................................................................................................................................................................................................................ 260
Password keeper........................................................................................................................................................................................................................................ 262
Encryption................................................................................................................................................................................................................................................... 264
Memory cleaning........................................................................................................................................................................................................................................ 267
Certificates.................................................................................................................................................................................................................................................. 268
PGP keys..................................................................................................................................................................................................................................................... 276
Certificate servers...................................................................................................................................................................................................................................... 282
Key stores.................................................................................................................................................................................................................................................... 284
Smart cards................................................................................................................................................................................................................................................. 287
Software tokens.......................................................................................................................................................................................................................................... 291
VPN settings............................................................................................................................................................................................................................................... 292
About security self-tests............................................................................................................................................................................................................................ 293
Verify security software............................................................................................................................................................................................................................. 293
Third-party application control................................................................................................................................................................................................................ 293
Troubleshooting: Security......................................................................................................................................................................................................................... 297
Service books and diagnostic reports...................................................................................................................................................................................................... 299
Service books.............................................................................................................................................................................................................................................. 299
Diagnostic reports...................................................................................................................................................................................................................................... 300
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 302

Accessibility options.................................................................................................................................................................................................................................. 304
About accessibility options....................................................................................................................................................................................................................... 304
Display closed captions in videos............................................................................................................................................................................................................. 304
Change the display font............................................................................................................................................................................................................................ 304
Use reverse contrast for the screen display............................................................................................................................................................................................ 304
Use greyscale for the screen display....................................................................................................................................................................................................... 305
Set the number of icons that appear on the Home screen................................................................................................................................................................... 305
Turn on event sounds................................................................................................................................................................................................................................ 305
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 305
TTY support................................................................................................................................................................................................................................................. 306
Hearing aid mode...................................................................................................................................................................................................................................... 306
Voice dialling.............................................................................................................................................................................................................................................. 307
AutoText...................................................................................................................................................................................................................................................... 307
Predictive input method............................................................................................................................................................................................................................ 308
BrickBreaker................................................................................................................................................................................................................................................ 309
About BrickBreaker.................................................................................................................................................................................................................................... 309
BrickBreaker capsules................................................................................................................................................................................................................................ 309
BrickBreaker scoring.................................................................................................................................................................................................................................. 310
Play BrickBreaker....................................................................................................................................................................................................................................... 310
Adjust the volume...................................................................................................................................................................................................................................... 310
Set the paddle speed................................................................................................................................................................................................................................. 310
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 311
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 311
Word Mole game........................................................................................................................................................................................................................................ 312
Word Mole game basics............................................................................................................................................................................................................................. 312
Single-player games.................................................................................................................................................................................................................................. 313
Multiplayer games..................................................................................................................................................................................................................................... 314
Troubleshooting: Word Mole..................................................................................................................................................................................................................... 315
Glossary....................................................................................................................................................................................................................................................... 317
Legal notice................................................................................................................................................................................................................................................. 322

Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the
Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples and are not
inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability and the camera and video camera are dependant on your device
model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS
messages.
A wireless service plan with data is required to use the browser service and instant messaging applications and to send and receive email
messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services and some phone features are dependant on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding or cell broadcasting. For more information, contact your wireless service provider.
Related topics
Wireless networks that your device connects to, 241
BlackBerry Device Software, 236
User Guide Welcome to BlackBerry!
9

Find more information
•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in
an application menu.
•www.discoverblackberry.com: Find software, applications and accessories for your device.
•Your wireless service provider web site: Find information about your wireless network or wireless service plan.
•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.
88/2003).
Start using your device
Complete the set-up wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalise your BlackBerry® device, set up
wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that
you turn on your device.
1. If the Welcome screen does not appear automatically, click on the Setup Wizard icon on the Home screen or in a folder.
2. Complete the instructions on the screen.
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with
an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®
email account) or to create a new email address for your device. To use a social networking application on your device, you must use
this option to associate your device with the email address that you use to receive social networking notifications. If this option does
not appear, contact your wireless service provider.
•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator
has provided you with an enterprise activation password.
3. Click Next.
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the
Home screen, click the Messages icon.
User Guide Welcome to BlackBerry!
10

Navigation and typing
About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key • view more applications on the Home screen
• open the menu in an application
• select a highlighted menu item
Escape key • move back a screen
• close a menu
Move around the screen
• To move the cursor in any direction and highlight items, slide your finger on the trackpad.
• To select an item or open a link, click (press) the trackpad.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the End key.
BlackBerry basics
Make a call
1. From the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
To end the call, press the End key.
Related topics
Add a pause or a wait to a phone number, 153
Available voice commands, 46
User Guide Welcome to BlackBerry!
11

Change your ringtone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ringtone, click a ringtone in the Ring Tone field.
•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ringtones. Click
a ringtone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, type an email address or a contact name.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Search for contacts in your organisation's address book, 153
Mailing lists, 155
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
• Type an SMS phone number (including the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Mailing lists, 155
User Guide Welcome to BlackBerry!
12

Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the key.
5. Click Save.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the key.
7. Click Save.
Related topics
Turn off your device, 254
Take a picture
1. On the Home screen, click the Camera icon.
2. Press the Right Convenience key all the way down.
Related topics
Record a video, 13
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears at the bottom of the screen when video recording is paused.
Related topics
Play a media file, 105
Take a picture, 13
User Guide Welcome to BlackBerry!
13

Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
Turn on the alarm
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Set Alarm.
4. On the trackpad, slide your finger up or down to highlight On or Weekdays. Slide your finger to highlight On or Weekdays.
5. Press the Escape key.
6. Click Save.
At the top of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 254
Pair with a Bluetooth®-enabled device
Some Bluetooth®-enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth® setup application, click Search or Listen.
2. If necessary, click a Bluetooth®-enabled device.
3. If necessary, type the passkey for the Bluetooth®-enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth®-enabled device on the Bluetooth®-enabled device.
Troubleshooting: Basics
I cannot make or receive calls
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialling is turned on, check that the phone number for your contact appears in your fixed dialling
list or turn off fixed dialling.
User Guide Welcome to BlackBerry!
14

• If you have travelled to another country and you have not changed your smart-dialling options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
•Your device or your SIM card might support more than one phone number, even if you only have one phone number. Check that your
phone number is set as your active phone number.
•If you have more than one phone number associated with your device, check that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialling, 37
Call blocking, 36
Call forwarding, 34
Switch the active phone number, 40
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email set-up screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password tick box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
•Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
•If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the set-up wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder,
click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
which you want to receive email messages from.
•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
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• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 240
About wireless coverage indicators, 242
Turn on or turn off data service or set roaming options, 240
Change an email message filter, 58
Forward messages from a specific email message folder to your device, 55
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
•Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Check that fixed dialling is turned off.
Related topics
Turn off the connection to the wireless network, 240
Fixed dialling, 37
I cannot save media files
Your BlackBerry® device memory or media card may not have enough memory available to save pictures.
Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a media file to your media card, delete old media files.
•In the camera options, check that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
Delete a media file or folder., 118
Delete a message, 54
I cannot play a media file on a web page
Your BlackBerry® device may not support the size or file format of the song or video file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub or try using a travel
charger.
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• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD
that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop
Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
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Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
BlackBerry basics shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To move the cursor, slide your finger on the trackpad.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To view more applications on the Home screen, press the Menu key.
• To open a menu in an application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To tick or untick a tick box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, press and hold the Menu key. Click an application.
• To switch between the active notification profile and the Vibrate notification profile, press and hold the Qkey.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ringtone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.
• To check your voice mail, press and hold 1.
•To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the
right side of your device.
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
• To add an extension to a phone number, press the Alt key and the Xkey. Type the extension number.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the Okey.
•To turn on the speakerphone during a call, press the Speakerphone key ( ) on the keyboard. To turn off the speakerphone during a call,
press the Speakerphone key again.
• If you are using a wireless headset, to stop listening to a call with the headset, press the Speakerphone key. To listen to a call using the
wireless headset again, press the Speakerphone key again.
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