Blackbe;rry T Mobile Z10 LTE User manual

user guide
welcome
BlackBerry®z10 lTe

Overview................................................. 1
Service Activation................................... 2
Introducing Your Smartphone................ 3
Home Screen ......................................... 5
SIM Card ................................................ 6
Memory Card ......................................... 8
Battery .................................................. 10
Power ................................................... 12
Setup Application................................. 12
Locking Your Smartphone ................... 13
Navigation ............................................ 15
Typing................................................... 19
Call Functions ...................................... 21
Transfer Information to
Your Smartphone ................................. 22
Accounts ..............................................23
Emergency Alert Messages .................26
Access Your Computer Files
with BlackBerry Link ..............................28
Information About Safe-Guarding
Handsets ..............................................29
Need More Help?..................................30
Accessories for Your Smartphone ........31
Emergency Dialing................................33
Additional Information ...........................34
TABLE OF CONTENTS

OVERVIEW
This guide provides you with important
information you need to get started. If you need
additional information on features and services,
please select one of these helpful options:
Use My Account to view your balance,
make a payment or view help content.
To access:
1. On the Apps screen, tap the T-Mobile
My Account icon.
2. Select I agree.
Visit www.T-Mobile.com to view your user
guide and additional online help.
On the apps screen, tap the
Help icon.
On the Home screen, tap the Search
icon to search your smartphone for les,
settings, or help. You can even extend your
search to include Internet sources.
SERVICE ACTIVATION
If you are a new T-Mobile®customer and your service
has not been activated, simply call Customer Care at
1-800-937-8997 from your landline phone and a
T-Mobile Activations representative will assist you. You will
need the following information when activating service:
Service Agreement and agent code on
your Agreement.
Your name, home address, home phone, and
billing address.
Note: For business and government accounts,
please provide the name of your company or
government agency, address, and tax ID.
Your Social Security number, current driver’s
license number, and date of birth for credit check
purposes
Your choice of T-Mobile rate plan and services (see
www.t-mobile.com for latest plan information)
SIM serial number and IMEI number (located on
the box bar code label)
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile’s Terms
and Conditions and your Service Agreement.
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INTRODUCING YOUR SmARTPhONE BlackBerry®Z10
43
USB/charging port
Connect with
facing up
HDMI display port
Speaker
Front camera
Volume up
Notification LED
Screen lock
Power On/Off
(Press and hold)
Microphone
(Do not cover)
Headset jack
Mute
(Press and hold for
Voice Control app)
Volume down
Swipe right for messages
Swipe left for apps

SIm CARD
Your Subscriber Identity Module (SIM) card
identies you to the wireless network. Your
smartphone will not work without the SIM card.
To insert the SIM card and battery:
Note: If you are new to T-Mobile, please use the SIM
card included in the box. If you are an existing T-Mobile
customer, please ask a retail store representative to
help you transfer your information to the new SIM card
included in the box.
1. Detach your SIM card.
hOmE SCREEN
When you rst use your device, the home screen
shows you all of your app icons. The home screen
also shows you which apps you have running (below).
Swipe right to peek into the BlackBerry Hub and see
your messages. Swipe left to access all your apps.
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Minimized
running apps
(Press X to close)
Swipe right for
messages
Swipe left for
all apps
CameraPhone
Search
Network indicators
Swipe down to change device settings
Battery power
level
NFC and Bluetooth
indicators
Scroll to navigate
apps panels

4. To insert the battery,
align the contacts. To
remove the battery,
pull up the colored end
of the battery. Replace
the back cover.
mEmORY CARD
A microSD memory card, which can be
purchased separately, allows you to store
multimedia les such as video clips, music
tracks, sound les, images, messaging data,
and more.
2. To remove the battery
door, pull up the bottom
of the door. The door is
exible and may bend
when you remove it.
3. Insert the SIM card as
shown with the golden
contacts facing down
and the notched
corner pointing up
and to the right.
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BATTERY
Charge using a USB wall charger
Connect the small end of the charger cable
to the micro-USB port on the left side of your
smartphone. Plug the other end of the charger
into a wall outlet.
Charge using a USB cable
Disconnect the USB cable from the charging
head. Connect the small end of the USB cable
to the micro-USB port on the left side of your
smartphone. Plug the other end of the USB
cable into the USB port of your computer.
Insert a memory card
1. Remove the back cover.
2. Insert the memory card into the memory
card slot, as shown.
3. Replace the back cover.
Remove a memory card
1. Remove the back cover.
2. Gently remove the memory card from the
memory card slot.
Warning: Applications, personal settings and other
stored data may be lost or may not function properly
if the memory card is removed.
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Battery fully charged
Battery is charging
Charge is not sufcient to power
battery. Use the charger that
came with your device.
Low battery
There is a problem with the
battery. Use only a battery that is
approved by Research In Motion.
Battery is not inserted
POWER
Power on or off
To turn your smartphone on or off, press and
hold the Power/Lock key on the top of your
smartphone.
SETUP APPLICATION
After the smartphone is turned on, the Setup
app starts. The Setup app needs a data
connection, so make sure you are within range
of a mobile network or a Wi-Fi network.
The Setup app prompts you to enter an existing
BlackBerry ID or create a new one. If you can’t
remember if you have a BlackBerry ID, tap the
appropriate link to check.
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After initial setup, tap Setup [app_icon_setup.
png] on the home screen to do the following:
• Add your email, BBM, instant messaging,
and social networking accounts
• Set up your payment options for
purchases you make from the BlackBerry
World storefront
• Transfer data from a device running
BlackBerry® 7 or BlackBerry® 7.1
• Personalize your device settings
LOCkING YOUR SmARTPhONE
Lock your screen
To avoid accidental presses, lock the screen.
Locking your smartphone doesn’t disable
alerts for incoming calls or messages.
Press the Power/Lock
key on the top of your
smartphone.
To unlock the screen, swipe up from the
bottom of the screen.
Set a password
To help avoid unauthorized use of your
smartphone, you can set a device password.
1. Swipe down from the top of the Home
screen and tap Settings > Security and
Privacy > Device Password.
2. Set the Enable Device Password switch
to On.
3. Enter a password.
To lock your smartphone, press and hold
the Power/Lock key on the top of your
smartphone. Tap .
To unlock your smartphone, swipe up from
the bottom of the screen and then type
your password.
Record your password for future use.
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Check notifications and read messages
On the home screen or in an app, slide your
nger up from the bottom of the screen and
pause. Your notication list appears on the left.
To go to BlackBerry Hub to read messages,
swipe right. To stay in your app, slide your
nger to the bottom of the screen.
NAVIGATION
Wake up your smartphone
Swipe up from the bottom of the screen and
release your nger half-way up.
4G LTE
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Change settings
On the home screen, or in
an app, swipe down from the
top of the screen. Tap the
settings icon.
Exit and close an app
Swipe up from
the bottom of
the screen. Tap
the close
icon.
Change an app view and find
extra options
In many apps, the bar at the bottom of the
screen includes an icon on the left that you
can tap to lter or change the view (such as
accounts, folders, and message types). There
is also a icon on the right that you can tap
to open a menu of actions. You can also open
menus for specic items in an app by touching
and holding them.
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You can personalize your typing experience
by changing other input, keyboard, or typing
settings (such as spell checking and custom
text shortcuts).
1. On the home screen, swipe down from the
top of the screen.
2. Tap Settings > Language and Input.
Typing tips
Uppercase characters: Tap and tap a
letter. To turn on CAP lock, touch and hold .
Accented characters: Touch and hold the
letter that you want to add the accent to,
slide your nger onto the accented character
that appears, then lift your nger. To type an
uppercase accented character, tap rst.
Numbers and symbols: On the lower-left
side of the keyboard, tap the Symbol key.
The appearance of this key varies depending
on the language that you’re typing in. If you
TYPING
Your BlackBerry smartphone can help you spend
less time tapping and more time communicat-
ing. Your smartphone analyzes your writing
style and suggests words you might want to
type next. You can also dictate your words by
pressing and holding the
microphone icon.
To show the keyboard, swipe up from the
bottom of the screen with two ngers. To hide
the keyboard,swipe down on the keyboard
with two ngers.
To use a
suggested
word,swipe
up from the
word on the
keyboard:
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Turn on mute and speakerphone
While on a call, tap the Mute icon or the
Speaker icon.
To turn off, tap Mute or Speaker again.
TRANSFER INFORmATION TO
YOUR SmARTPhONE
You can transfer your contacts, pictures, and
other info to your new BlackBerry smartphone
from your old device. You might be able to
back up your information on a media card,
or use BlackBerry Link on your computer.
You can download BlackBerry Link from
www.blackberry.com/startlink.
1. On the Home screen, tap Setup >
Device Switch.
2. Complete the instructions on screen.
For step-by-step instructions, visit
www.blackberry.com/startswitch.
don’t see the symbol you want, touch and hold
a related symbol. Slide your nger onto the
symbol you want to type or tap to see all
the remaining symbols.
CALL FUNCTIONS
Make, answer & end calls
To open the Phone app, tap at the bottom
of the Home screen, or tap the icon on the
apps screen .
To make a call, tap , dial a number and
tap Call.
To answer a call, touch and hold the name or
phone number when it appears on the screen
and drag it to the bottom of the screen.
To end a call, touch and hold the name or phone
number and drag it to the top of the screen.
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Set up work email
To add a work account, you might need to use
the Advanced Setup feature. Depending on
how your organization manages your email,
your administrator might set up BlackBerry
Balance on your device to divide your personal
and work content. You might need the
following information from your administrator:
Your user name
Your corporate password
Your enterprise activation password
Server name
Server address
1. On the home screen, swipe down from the
top of the screen.
2. Tap Settings > Accounts > Add
Account > Advanced.
3. Tap the type of email account that you’re
adding. For example, tap Work Account if
you’re adding an account that is supported
by BlackBerry Enterprise Service.
After initial setup, tap Setup on the home
screen to transfer info from your old device,
congure your messaging and social
networking accounts, and learn more about
BlackBerry 10 OS.
ACCOUNTS
Add an email or social networking
account
1. On the Home screen, swipe down from the
top of the screen.
2. Tap Settings > Accounts > Add
Account.
3. Tap the type of account that you want to
add.
4. Enter the account information. Tap Next.
5. Change any additional settings, such as
synchronization preferences.
6. Tap Done.
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For Facebook, Twitter, or LinkedIn®mess-
ages, type a contact name in the To eld.
For text messages, type a contact name
or a phone number.
For BBM and other chat messages,
select a contact from the list.
4. Type your message.
5. Tap Send or the Enter key.
Tip: If you’re looking at messages from only one
account in the main Hub view, when you tap , your
device will automatically load the compose screen for
that account. In other words, you can skip step two.
EmERGENCY ALERT mESSAGES
Personal Localized Alerting Network (PLAN)
is a new public safety system that allows
customers who own an enabled mobile device
to receive geographically-targeted, text-like
messages alerting them of imminent threats to
safety in their area.
4. Enter your account information.
5. Tap Next.
After you add a work account, your device
might prompt you to set a work space
password to use with BlackBerry Balance and
to enter your corporate password.
Send a message from the
BlackBerry Hub
From the BlackBerry Hub, you can send an
email, text message, Facebook message,
direct Twitter message, LinkedIn message,
BBM message, or other type of chat message,
depending on the accounts that you’ve added
to your device.
1. In the Hub, tap .
2. Tap the type of message that you
want to send.
3. Add or choose a recipient for your message:
For email, type a contact name or an
email address in the To eld. 2625

4. Select Emergency Alert Messages.
5. Clear the check box for the type of message
you want to unsubscribe from. You can’t
unsubscribe from presidential alert messages.
ACCESS YOUR COmPUTER
FILES WITh BLACkBERRY LINk
If you have BlackBerry Link on your computer,
you can use your BlackBerry device to:
- Access les that are stored in the libraries on
your computer.
- Sync your music, pictures, videos, and
documents between your device and
your computer.
To download the latest version of BlackBerry
Link to your computer, visit www.blackberry.
com/BlackBerryLink.
Presidential Alert Message unread
Presidential Alert Message read
Imminent Threat Message unread
Imminent Threat Message read
Amber Alert Message unread
Amber Alert Message read
To unsubscribe from emergency alert
messages:
1. On the home screen, select the
Messages icon.
2. Press the Menu key.
3. Select Options.
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immediately reported to T-Mobile so that proper
measures can be taken to protect accounts. For
additional information, visit: www.t-mobile.com/
devicesecurity and http://www.t-mobile.com/
Company/PrivacyResources.aspx.
Note, Mobile Security is a service provided by Asurion
Mobile Applications and is not an insurance product.
NEED mORE hELP?
Check the Help app, where you can learn tips,
tricks, and strategies for getting the most out
of your BlackBerry smartphone. Visit these
websites for even more support:
Quick start information:
www.blackberry.com/startbb10
Videos: www.blackberry.com/startvideos
Complete user guide:
www.blackberry.com/startdocs
INFORmATION ABOUT
SAFE-GUARDING hANDSETS
T-Mobile encourages customers to take
appropriate measures to secure their handsets
and invites them to take advantage of the
features available on this handset to help
secure it from theft and/or other unauthorized
access and use. This handset has a locking
function (e.g., user-dened codes or patterns)
that can serve as a rst line of defense
against unauthorized use or access to stored
information. Preloaded security applications that
allow customers to track or locate misplaced
devices can be found on several T-Mobile
devices. Remote locking and wiping capabilities
are also available to T-Mobile customers that
have elected to subscribe to the Mobile Security
service offered by our partner, Asurion, along
with insurance to help replace lost or stolen
devices. Lost or stolen devices should be
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To purchase accessories for your smartphone,
visit T-Mobile.com, call 1.800.204.2449 or visit
your nearest T-Mobile store.
Accessory selection subject to change and may vary by location.
CAUTION: Use only those accessories approved
by Research In Motion. The warranty does not cover
the use of accessories not approved by RIM with
this particular device model. Use might result in the
nonoperation of the device, and might be dangerous.
ACCESSORIES FOR YOUR
SmARTPhONE
Whether you are looking for a screen protector,
charger, a fashionable carrying case, a
Bluetooth®headset or just want to browse for
fun extras for your smartphone, T-Mobile is the
place to shop for accessories.
Here are a few examples…
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Screen Protector Charger

assistance or to limit the search area for emergency
services personnel. You should not rely solely on a
smartphone for essential communications (such as a
medical or other emergency). Please see T-Mobile’s
Terms and Conditions and Privacy Policy for
additional service restrictions and details.
ADDITIONAL INFORmATION
Use of some features or services may incur
separate, additional charges and/or require a
qualifying data plan, or access to Wi-Fi
connection.
Wi-Fi: Device will not transition between Wi-Fi
and the cellular network. Devices using
wireless connections may be vulnerable to
unauthorized attempts to access data and
software stored on the device. Plan data
allotment applies to use by connected devices
sharing Wi-Fi. Use of connected devices
subject to T-Mobile Terms and Conditions.
EmERGENCY DIALING
While all smartphones are equipped with 911
emergency calling, this smartphone may or
may not permit its location to be approximated
during a 911 call.*
* Availability of this feature depends on upgrades
to the (a) wireless network and (b) 911 calling
system that are required to be installed by the local
911 response agency or public safety answering
point (PSAP); these upgrades may not be available
everywhere within our wireless coverage area
or your roaming area. This approximation of the
smartphone’s location and the transmittal of
location information are subject to emergency
situations, transmission limits, network problems/
limitations, interconnecting carrier problems, your
smartphone, buildings/tunnels, signal strength and
atmospheric/topographical conditions, and may
be curtailed, interrupted, dropped or refused. The
smartphone’s approximate location is transmitted
to the local 911 response agency or PSAP while the
call is in progress; this approximation is intended
solely to aid the PSAP in dispatching emergency
3433

downloads; duration of use may be limited and
downloads may be stored solely for use with
your smartphone. T-Mobile is not responsible
for any download lost due to your error.
T-Mobile is not responsible for Apps, including
download, installation, use, transmission
failure, interruption or delay, third party
advertisements you may encounter while using
an App, alterations any App may make to the
functionality of your device, including any
changes that may affect your T-Mobile plan,
service, or billing, or any content or website
you may be able to access through an App.
Hearing Aid Compatibility: This phone has
been tested and rated for use with hearing aids
for some of the wireless technologies that it
uses. However, there may be some newer
wireless technologies used in this phone that
have not been tested yet for use with hearing
aids. It is important to try the different features
of this phone thoroughly and in different
locations, using your hearing aid or cochlear
implant, to determine if you hear any interfering
noise. Consult your service provider or the
Smartphone Mobile HotSpot: Qualifying plan
required. Plan data allotment applies. Use of
connected devices subject to T-Mobile’s terms
and conditions.
Messaging/Data: You will be charged for all
messages and data sent by or to you through
the network, regardless of whether or not data
or message is received. Character length/le
size of messages/ attachments may be limited.
T-Mobile is not liable for content of messages/
attachments or for any failures, delays or errors
in any T-Mobile generated alerts or notications.
Service may be slowed, suspended, terminated
or restricted for misuse, abnormal use,
interference with our network or ability
to provide quality service to other users, or
signicant roaming. You may not use your
plan or device for prohibited uses.
Downloads/Applications: T-Mobile is not
responsible for any third party content or Web
site you may be able to access using your
smartphone. Additional charges may apply;
not all downloads available on all
smartphones. You obtain no rights in
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