Blackbe;rry Bold 9780 User manual

BlackBerry Bold 9780 Smartphone
Version: 6.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-941426-0810104747-032

Contents
Quick Help.................................................................................................................................................................................................................................................. 9
Top 10.......................................................................................................................................................................................................................................................... 9
Find important keys................................................................................................................................................................................................................................... 12
Start using your device.............................................................................................................................................................................................................................. 13
Discover the Home screen........................................................................................................................................................................................................................ 22
Personalise your device............................................................................................................................................................................................................................. 23
Ask a question online................................................................................................................................................................................................................................. 29
Shortcuts..................................................................................................................................................................................................................................................... 30
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 30
Phone shortcuts.......................................................................................................................................................................................................................................... 30
Message shortcuts..................................................................................................................................................................................................................................... 31
Typing shortcuts......................................................................................................................................................................................................................................... 32
File and attachment shortcuts.................................................................................................................................................................................................................. 33
Media shortcuts.......................................................................................................................................................................................................................................... 33
Browser shortcuts....................................................................................................................................................................................................................................... 34
Calendar shortcuts..................................................................................................................................................................................................................................... 35
Search shortcuts......................................................................................................................................................................................................................................... 36
Troubleshooting: Shortcuts....................................................................................................................................................................................................................... 36
Phone........................................................................................................................................................................................................................................................... 37
Phone basics............................................................................................................................................................................................................................................... 37
Emergency calls.......................................................................................................................................................................................................................................... 39
Volume......................................................................................................................................................................................................................................................... 40
Voice mail.................................................................................................................................................................................................................................................... 41
Speed dial.................................................................................................................................................................................................................................................... 42
Call waiting, call forwarding and call blocking....................................................................................................................................................................................... 42
Fixed dialling and smart dialling.............................................................................................................................................................................................................. 44
Conference calls......................................................................................................................................................................................................................................... 46
Call logs....................................................................................................................................................................................................................................................... 47
Multiple phone numbers........................................................................................................................................................................................................................... 48
Phone options............................................................................................................................................................................................................................................. 49
Phone shortcuts.......................................................................................................................................................................................................................................... 51
Troubleshooting: Phone............................................................................................................................................................................................................................ 52
Voice commands........................................................................................................................................................................................................................................ 55
Perform an action using a voice command............................................................................................................................................................................................. 55
Available voice commands........................................................................................................................................................................................................................ 55
Change the language for voice commands............................................................................................................................................................................................ 56
Turn off choice lists for voice commands................................................................................................................................................................................................ 56

Change the options for voice prompts.................................................................................................................................................................................................... 56
Improve voice recognition......................................................................................................................................................................................................................... 56
Troubleshooting: Voice dialling................................................................................................................................................................................................................ 57
Messages..................................................................................................................................................................................................................................................... 58
Email............................................................................................................................................................................................................................................................ 58
PIN messages............................................................................................................................................................................................................................................. 73
Text messages............................................................................................................................................................................................................................................ 77
Security options for messages.................................................................................................................................................................................................................. 85
Attachments............................................................................................................................................................................................................................................... 86
S/MIME-protected messages................................................................................................................................................................................................................... 88
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 88
PGP protected messages.......................................................................................................................................................................................................................... 89
Message shortcuts..................................................................................................................................................................................................................................... 89
File and attachment shortcuts.................................................................................................................................................................................................................. 90
Troubleshooting: Messages...................................................................................................................................................................................................................... 91
Files.............................................................................................................................................................................................................................................................. 96
File basics.................................................................................................................................................................................................................................................... 96
Managing files and attachments............................................................................................................................................................................................................. 98
File and attachment shortcuts.................................................................................................................................................................................................................. 101
Troubleshooting: Attachments................................................................................................................................................................................................................. 101
Media........................................................................................................................................................................................................................................................... 103
Music........................................................................................................................................................................................................................................................... 103
Podcasts...................................................................................................................................................................................................................................................... 106
Videos.......................................................................................................................................................................................................................................................... 107
Video camera.............................................................................................................................................................................................................................................. 109
Camera........................................................................................................................................................................................................................................................ 110
Pictures........................................................................................................................................................................................................................................................ 112
Voice notes.................................................................................................................................................................................................................................................. 114
Ring Tones.................................................................................................................................................................................................................................................. 115
Media storage............................................................................................................................................................................................................................................. 117
Transferring and downloading media files............................................................................................................................................................................................. 120
Supported audio and video file formats.................................................................................................................................................................................................. 122
Media shortcuts.......................................................................................................................................................................................................................................... 122
Troubleshooting: Media............................................................................................................................................................................................................................. 123
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 126
About ringtones, sounds and alerts......................................................................................................................................................................................................... 126
Change your ringtone, notifiers or reminders........................................................................................................................................................................................ 126
Add a custom profile.................................................................................................................................................................................................................................. 126

Add a contact alert..................................................................................................................................................................................................................................... 127
Silence your device.................................................................................................................................................................................................................................... 127
Flashing LED............................................................................................................................................................................................................................................... 127
Change alarm notification options.......................................................................................................................................................................................................... 128
Turn on event sounds................................................................................................................................................................................................................................ 128
Troubleshooting: Ringtones, sounds and alerts..................................................................................................................................................................................... 128
Browser........................................................................................................................................................................................................................................................ 130
Browser basics............................................................................................................................................................................................................................................ 130
Browser bookmarks.................................................................................................................................................................................................................................... 133
RSS feeds.................................................................................................................................................................................................................................................... 134
Browser options.......................................................................................................................................................................................................................................... 135
Browser security......................................................................................................................................................................................................................................... 137
Browser push.............................................................................................................................................................................................................................................. 138
Browser shortcuts....................................................................................................................................................................................................................................... 139
Troubleshooting: Browser......................................................................................................................................................................................................................... 140
Calendar...................................................................................................................................................................................................................................................... 142
Calendar basics.......................................................................................................................................................................................................................................... 142
Meetings..................................................................................................................................................................................................................................................... 144
Conference call meetings......................................................................................................................................................................................................................... 146
Synchronising calendar............................................................................................................................................................................................................................. 147
Calendar options........................................................................................................................................................................................................................................ 149
Calendar shortcuts..................................................................................................................................................................................................................................... 150
Troubleshooting: Calendar........................................................................................................................................................................................................................ 151
Contacts...................................................................................................................................................................................................................................................... 152
Contact basics............................................................................................................................................................................................................................................ 152
Customising contacts................................................................................................................................................................................................................................ 153
Synchronising contacts............................................................................................................................................................................................................................. 154
Personal distribution lists.......................................................................................................................................................................................................................... 156
Multiple contact lists................................................................................................................................................................................................................................. 157
Contact list options.................................................................................................................................................................................................................................... 157
Troubleshooting: Contacts........................................................................................................................................................................................................................ 158
Clock............................................................................................................................................................................................................................................................ 160
Get the date and time from the wireless network automatically......................................................................................................................................................... 160
Set the date and time manually............................................................................................................................................................................................................... 160
Change what appears on the screen when your device is charging................................................................................................................................................... 160
Change the clock face............................................................................................................................................................................................................................... 161
Display a second time zone on the clock................................................................................................................................................................................................ 161
Turn on the alarm....................................................................................................................................................................................................................................... 161

Silence the alarm....................................................................................................................................................................................................................................... 161
Change alarm notification options.......................................................................................................................................................................................................... 162
Turn on bedside clock mode..................................................................................................................................................................................................................... 162
Set options for bedside clock mode......................................................................................................................................................................................................... 162
Use the stopwatch..................................................................................................................................................................................................................................... 162
Use the timer.............................................................................................................................................................................................................................................. 163
Change timer notification options........................................................................................................................................................................................................... 163
Troubleshooting: Clock.............................................................................................................................................................................................................................. 163
Tasks and memos....................................................................................................................................................................................................................................... 164
Create a task or memo.............................................................................................................................................................................................................................. 164
Send a task or memo................................................................................................................................................................................................................................. 164
Change or delete a task or memo............................................................................................................................................................................................................ 164
Change the status of a task...................................................................................................................................................................................................................... 164
Hide completed tasks................................................................................................................................................................................................................................ 165
View tasks in a calendar............................................................................................................................................................................................................................ 165
Synchronising tasks and memos.............................................................................................................................................................................................................. 165
About categories........................................................................................................................................................................................................................................ 167
Categorise a contact, task or memo........................................................................................................................................................................................................ 167
Create a category for contacts, tasks or memos.................................................................................................................................................................................... 167
Turn off the prompt that appears before you delete items................................................................................................................................................................... 168
Typing.......................................................................................................................................................................................................................................................... 169
Typing basics.............................................................................................................................................................................................................................................. 169
Typing input methods................................................................................................................................................................................................................................ 169
Typing options............................................................................................................................................................................................................................................ 171
Spelling checker......................................................................................................................................................................................................................................... 172
Custom dictionary...................................................................................................................................................................................................................................... 173
AutoText...................................................................................................................................................................................................................................................... 174
Typing shortcuts......................................................................................................................................................................................................................................... 175
Troubleshooting: Typing............................................................................................................................................................................................................................ 176
Keyboard..................................................................................................................................................................................................................................................... 177
Change the keyboard layout..................................................................................................................................................................................................................... 177
Change the default keyboard for portrait view...................................................................................................................................................................................... 177
Assign an application to a Convenience key.......................................................................................................................................................................................... 177
Change the default currency symbol....................................................................................................................................................................................................... 177
Set the cursor speed.................................................................................................................................................................................................................................. 178
Turn on key tones....................................................................................................................................................................................................................................... 178
Set the trackpad sensitivity....................................................................................................................................................................................................................... 178
Turn off trackpad sounds........................................................................................................................................................................................................................... 178
Troubleshooting: Keyboard....................................................................................................................................................................................................................... 179

Language..................................................................................................................................................................................................................................................... 180
About typing input languages.................................................................................................................................................................................................................. 180
Change the language................................................................................................................................................................................................................................ 180
Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 180
Add a display language............................................................................................................................................................................................................................. 180
Delete a language...................................................................................................................................................................................................................................... 181
Troubleshooting: Language...................................................................................................................................................................................................................... 181
Screen display............................................................................................................................................................................................................................................. 182
Set options for backlighting...................................................................................................................................................................................................................... 182
Use a picture as your device wallpaper................................................................................................................................................................................................... 182
Change the display font............................................................................................................................................................................................................................ 182
Organising applications on the Home screen........................................................................................................................................................................................ 182
Add a message that appears when your device is locked..................................................................................................................................................................... 183
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 183
Use greyscale or reverse contrast for the screen display...................................................................................................................................................................... 184
Themes........................................................................................................................................................................................................................................................ 184
Troubleshooting: Display........................................................................................................................................................................................................................... 185
GPS technology.......................................................................................................................................................................................................................................... 186
About GPS technology.............................................................................................................................................................................................................................. 186
Turn on GPS technology............................................................................................................................................................................................................................ 186
Set the GPS receiver that you use to track your movement................................................................................................................................................................. 186
Get your GPS location............................................................................................................................................................................................................................... 187
Prevent others from tracking your location............................................................................................................................................................................................ 187
Turn off location aiding............................................................................................................................................................................................................................. 187
Troubleshooting: GPS technology............................................................................................................................................................................................................ 188
Maps............................................................................................................................................................................................................................................................ 189
Map basics.................................................................................................................................................................................................................................................. 189
Map options................................................................................................................................................................................................................................................ 191
Map shortcuts............................................................................................................................................................................................................................................. 192
Troubleshooting: Maps.............................................................................................................................................................................................................................. 192
Applications................................................................................................................................................................................................................................................ 193
About multitasking..................................................................................................................................................................................................................................... 193
Keep an application running in the background and switch to another application........................................................................................................................ 193
Close an application so that it is not running in the background........................................................................................................................................................ 193
About adding applications........................................................................................................................................................................................................................ 194
About social networking applications...................................................................................................................................................................................................... 194
About instant messaging applications.................................................................................................................................................................................................... 195

Require your device password before adding an application............................................................................................................................................................... 195
Delete an application................................................................................................................................................................................................................................ 195
View properties for an application........................................................................................................................................................................................................... 195
View the size of an application database................................................................................................................................................................................................ 196
Troubleshooting: Applications.................................................................................................................................................................................................................. 196
BlackBerry Device Software...................................................................................................................................................................................................................... 197
About updating the BlackBerry Device Software................................................................................................................................................................................... 197
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 197
Return to or delete the previous version of the BlackBerry Device Software..................................................................................................................................... 198
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 198
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................................................ 199
Troubleshooting: BlackBerry Device Software....................................................................................................................................................................................... 199
Manage connections................................................................................................................................................................................................................................. 200
Manage connections basics...................................................................................................................................................................................................................... 200
Mobile network........................................................................................................................................................................................................................................... 202
Wi-Fi technology........................................................................................................................................................................................................................................ 206
Bluetooth technology................................................................................................................................................................................................................................ 210
Power and battery...................................................................................................................................................................................................................................... 218
Turn off your device................................................................................................................................................................................................................................... 218
Set your device to turn on and turn off automatically........................................................................................................................................................................... 218
Reset the device......................................................................................................................................................................................................................................... 218
Check the battery power level.................................................................................................................................................................................................................. 218
Extend battery life...................................................................................................................................................................................................................................... 218
Memory and media cards.......................................................................................................................................................................................................................... 220
About media cards..................................................................................................................................................................................................................................... 220
Supported media cards............................................................................................................................................................................................................................. 220
Turn off media card support..................................................................................................................................................................................................................... 220
Repair files stored on your media card or on your device..................................................................................................................................................................... 220
About compression.................................................................................................................................................................................................................................... 221
About file encryption................................................................................................................................................................................................................................. 221
Turn on encryption..................................................................................................................................................................................................................................... 221
Best practice: Conserving memory on your device................................................................................................................................................................................ 222
Troubleshooting: Storage and media cards............................................................................................................................................................................................ 222
Search.......................................................................................................................................................................................................................................................... 223
Search for an item...................................................................................................................................................................................................................................... 223
Set the types of items that are included in searches............................................................................................................................................................................. 223
Search for messages.................................................................................................................................................................................................................................. 223

Message search criteria............................................................................................................................................................................................................................ 224
Manage advanced search results for messages..................................................................................................................................................................................... 224
Search for text in a message, in a file or on a web page....................................................................................................................................................................... 225
View, change or delete a saved search................................................................................................................................................................................................... 225
Search for a contact in your organisation's address book.................................................................................................................................................................... 225
Search shortcuts......................................................................................................................................................................................................................................... 226
SIM card...................................................................................................................................................................................................................................................... 227
About the SIM card phone book............................................................................................................................................................................................................... 227
Add a contact to your SIM card................................................................................................................................................................................................................ 227
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 227
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 227
Change or delete a SIM card contact...................................................................................................................................................................................................... 228
Store text messages on your SIM card.................................................................................................................................................................................................... 228
Change the display name for a phone number...................................................................................................................................................................................... 228
About SIM card security............................................................................................................................................................................................................................ 228
Protect your SIM card with a PIN code................................................................................................................................................................................................... 229
Change the SIM card PIN code................................................................................................................................................................................................................ 229
Security........................................................................................................................................................................................................................................................ 230
Security basics............................................................................................................................................................................................................................................ 230
Password keeper........................................................................................................................................................................................................................................ 231
Encryption................................................................................................................................................................................................................................................... 233
Memory cleaning........................................................................................................................................................................................................................................ 235
Certificates.................................................................................................................................................................................................................................................. 236
PGP keys..................................................................................................................................................................................................................................................... 238
Certificate servers...................................................................................................................................................................................................................................... 239
Key store...................................................................................................................................................................................................................................................... 239
Smart cards................................................................................................................................................................................................................................................. 240
VPN settings............................................................................................................................................................................................................................................... 241
Verify security software manually............................................................................................................................................................................................................ 242
Third-party application control................................................................................................................................................................................................................ 242
Troubleshooting: Security......................................................................................................................................................................................................................... 244
Service books and diagnostic reports...................................................................................................................................................................................................... 246
Accept, delete or restore a service book.................................................................................................................................................................................................. 246
Run a diagnostic report............................................................................................................................................................................................................................. 246
View, submit or delete a diagnostic report............................................................................................................................................................................................. 246
Set a default recipient for diagnostic reports......................................................................................................................................................................................... 247
I cannot run or submit a diagnostic report............................................................................................................................................................................................. 247
View the version number of the BlackBerry Device Software on your device.................................................................................................................................... 247
Submit a Wi-Fi diagnostic report.............................................................................................................................................................................................................. 247

Set options for Wi-Fi diagnostic reports.................................................................................................................................................................................................. 248
Synchronisation.......................................................................................................................................................................................................................................... 249
About synchronisation............................................................................................................................................................................................................................... 249
Reconcile email over the wireless network............................................................................................................................................................................................. 249
Delete email on your device and in your email application on your computer.................................................................................................................................. 249
Synchronise organiser data over the wireless network......................................................................................................................................................................... 250
About synchronisation conflicts............................................................................................................................................................................................................... 250
Manage email reconciliation conflicts..................................................................................................................................................................................................... 250
Manage data synchronisation conflicts.................................................................................................................................................................................................. 251
About backing up and restoring device data.......................................................................................................................................................................................... 251
Empty the deleted items folder on your computer from your device................................................................................................................................................... 251
Troubleshooting: Synchronisation........................................................................................................................................................................................................... 252
Accessibility options.................................................................................................................................................................................................................................. 253
About accessibility options....................................................................................................................................................................................................................... 253
Screen accessibility options...................................................................................................................................................................................................................... 253
Audio and phone accessibility options.................................................................................................................................................................................................... 254
Typing accessibility options...................................................................................................................................................................................................................... 256
Calculator.................................................................................................................................................................................................................................................... 258
Use the calculator...................................................................................................................................................................................................................................... 258
Convert a measurement............................................................................................................................................................................................................................ 258
BrickBreaker................................................................................................................................................................................................................................................ 259
About BrickBreaker.................................................................................................................................................................................................................................... 259
BrickBreaker capsules................................................................................................................................................................................................................................ 259
BrickBreaker scoring.................................................................................................................................................................................................................................. 260
Play BrickBreaker....................................................................................................................................................................................................................................... 260
Adjust the volume...................................................................................................................................................................................................................................... 260
Set the paddle speed................................................................................................................................................................................................................................. 261
Word Mole game........................................................................................................................................................................................................................................ 262
Word Mole game basics............................................................................................................................................................................................................................. 262
Single-player games.................................................................................................................................................................................................................................. 263
Multiplayer games..................................................................................................................................................................................................................................... 264
Troubleshooting: Word Mole..................................................................................................................................................................................................................... 265
Glossary....................................................................................................................................................................................................................................................... 266
Legal notice................................................................................................................................................................................................................................................. 271

Quick Help
Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Change your ringtone, notifiers or reminders
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds > Sounds for Selected Profile > Ringtone.
• Click a tone.
• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.
3. Press the key > Save.
Set up an email address
1. On the Home screen, click the Set-up icon.
2. In the Set-up section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not
see this option, contact your administrator or wireless service provider.
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App
World™ storefront, the BlackBerry® Desktop Software or the Application Centre. You might also be able to download applications from a web
page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the
BlackBerry Desktop Software or the Application Centre. Data charges might apply when you add or use an application over the wireless network.
For more information, contact your wireless service provider.
BlackBerry App World
User Guide Quick Help
9

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity
applications and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove
or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the
wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Centre
If you have the Application Centre on your device, you can add, update or return to the previous version of a select number of applications that
are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Centre, click the Application Centre icon. Press the key >
Help.
Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Press the key > Download Themes.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Supported audio and video file formats
Type File format
Audio • .mp3
• .m4a
• .wma
User Guide Quick Help
10

Type File format
• .wav
Video • .mp4
• .mov
• .3gp
• .3gp2
• .avi
• .asf
• .wmv
Transfer a file from your computer to your device using your device as a USB memory
drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media
files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer
option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 120
Open, close or switch between tabs
Do one of the following:
• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click Close.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
User Guide Quick Help
11

2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry® Desktop
Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Add a signature to your work email
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Auto Signature check box.
5. In the field that appears, type a signature.
6. Press the key > Save.
Your signature is added to your email after you send it.
Find important keys
Find out what the keys do and learn how to move around the screen on your BlackBerry® device.
About the Menu key and Escape key
The Menu key on your BlackBerry® device provides you with a full list of available actions for an application. The Menu key and the Escape key
help you switch between screens and applications quickly and easily.
Key Actions
Menu key • on the Home screen or in an application, press to open the menu
• on the Home screen or in an application, press and hold to switch applications
• on a menu, press to select a highlighted menu item
Escape key • press to return to the previous screen
• press to close a menu
User Guide Quick Help
12

About multitasking
Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you
might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While
you are playing a song, you might want to switch to the messages application to reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more memory and battery power your device uses. To optimise the performance of
your device, try to close applications when you are finished with them.
Related topics
Keep an application running in the background and switch to another application, 193
Close an application so that it is not running in the background, 193
Move around the screen with the trackpad
• To move the cursor in any direction and highlight items, slide your finger on the trackpad.
• To select an item, select a field or check box or open a link, highlight the item. Click (press) the trackpad.
Select commands using pop-up menus
Pop-up menus are available in most applications and appear in the centre of the screen. You can use the pop-up menu when you are viewing
a message, for example, to file, forward or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
• To see additional commands, click the Full Menu icon.
Start using your device
Visit the Set-up application
The Set-up application helps you learn about navigation and typing, change options to personalise your BlackBerry® device, and set up network
connections, such as Wi-Fi® connections and Bluetooth® connections. You can also set up email addresses and social networking accounts.
The Set-up application should appear automatically the first time that you turn on your device.
1. If the Set-up application does not appear automatically, on the Home screen or in a folder, click the Set-up icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
User Guide Quick Help
13

Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the Safety
and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Find your phone number
Do one of the following:
• To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the key. Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the
first phone number in the list is the phone number that you use to send and receive text messages.
Related topics
About multiple phone numbers, 48
Set up an email address
1. On the Home screen, click the Set-up icon.
2. In the Set-up section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not
see this option, contact your administrator or wireless service provider.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model
User Guide Quick Help
14

Features such as an internal GPS receiver, Wi-Fi® connection capability and the camera and video camera are dependent on your device
model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.
A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive
email messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device. To view the IT policies that
have been set by your administrator, click Security > Security Status Information > IT Policy Viewer.
Wireless service provider
Features such as MMS messages, location-based services and some phone features are dependent on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding or cell broadcasting. For more information, contact your wireless service provider.
Related topics
Wireless networks that your device connects to, 200
BlackBerry Device Software, 197
Find more information, 18
Wireless synchronisation
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
User Guide Quick Help
15

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry® Desktop
Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Synchronise organiser data over the wireless network
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Maintaining an up-to-date back-up file on your computer might allow you to recover device data if your device is lost, stolen or corrupted by
an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronisation check box.
4. Press the key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronisation tool of the BlackBerry® Desktop Software to synchronise calendar
data. For more information, see the Help in the BlackBerry Desktop Software.
Clock and time zone
Set the date and time manually
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
3. Change the Set Time field to Manual.
4. Click the Time field.
5. On the trackpad, slide your finger to select a time.
6. Click the trackpad.
7. Click the Date field.
8. On the trackpad, slide your finger to select a date.
9. Click the trackpad.
10. Press the key > Save.
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry® device must be connected to the wireless network.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
3. Change the Set Time field to Automatic.
4. Do one of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field
to On.
User Guide Quick Help
16

5. Press the key > Save.
Connect to a Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks
only check box.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Bluetooth® technology options
Turn on Bluetooth® technology
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Bluetooth tick box.
To turn off Bluetooth®technology, clear the Bluetooth tick box.
Pair with a Bluetooth® enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing
the Bluetooth® enabled device for pairing, see the documentation that came with the Bluetooth® enabled device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Options.
3. Click Add New Device.
4. Click Search.
5. Click a Bluetooth® enabled device.
6. If necessary, do one of the following:
• If the Bluetooth® enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the
pairing passkey that either appears on the Bluetooth® enabled device or is provided in the documentation that came with the
Bluetooth® enabled device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth® enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
Related topics
Turn on Bluetooth® technology, 17
Change the display font
1. On the Home screen or in a folder, click the Options icon.
User Guide Quick Help
17

2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Change the language
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
• To change the display language, change the Display Language field.
• To change the typing language, change the Typing Language field.
• To change the language for voice commands, change the Voice Dialling field.
3. Press the key > Save.
Find more information
•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in
an application menu.
•www.discoverblackberry.com: Find software, applications and accessories for your device.
•Your wireless service provider web site: Find information about your wireless network or wireless service plan.
•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.
88/2003).
Troubleshooting: Basics
I cannot make or receive calls
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialling is turned on, check that the phone number for your contact appears in your fixed dialling
list or turn off fixed dialling.
• If you have travelled to another country and you have not changed your smart-dialling options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
•Your device or your SIM card might support more than one phone number, even if you only have one phone number. Check that your
phone number is set as your active phone number.
•If you have more than one phone number associated with your device, check that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialling and smart dialling, 44
Call waiting, call forwarding and call blocking, 42
Switch the active phone number, 49
User Guide Quick Help
18