Troubleshooting
I can't present a file
Try the following actions:
• Verify that you installed the BlackBerry®
Presenter smartphone software.
• Verify that you plugged the BlackBerry
Presenter into a power outlet and connected
it to an external display.
• Verify that you turned on the external display.
I can't pair the BlackBerry
Presenter with my BlackBerry
device
If you try to pair your BlackBerry® Presenter with your
BlackBerry device using the Bluetooth® options on
your BlackBerry device, the pairing process isn't
complete until you present a file. Complete the steps
for presenting a file.
The LED on the BlackBerry
Presenter is flashing purple
Try the following actions:
• Unplug the BlackBerry® Presenter and then
plug it in again.
• Verify that the VGA cable or S-video cable is
connected to your BlackBerry Presenter
correctly.
• Verify that only one video output cable is
connected to your BlackBerry Presenter.
• Check for the latest versions of the BlackBerry
Presenter smartphone software and
BlackBerry Presenter desktop software.
Safety and product
information
Important safety precautions
Tip Description
Before you use your BlackBerry®
Presenter, it is important that you read the
compliance information and the guidelines
for the safe use of your accessory that are
found in this guide and the BlackBerry
Presenter User Guide.
Use only Research In Motion approved
power accessories. Use of power
accessories that have not been approved by
RIM might present a risk of fire or explosion,
which could cause serious harm, death, or
property loss.
Do not disassemble your BlackBerry
Presenter. Your BlackBerry Presenter
contains small parts that might be a choking
hazard.
Tip Description
Keep your BlackBerry Presenter away from
medical devices, including pacemakers and
hearing aids, as they might malfunction
causing serious harm or death to you or
others.
Do not put your BlackBerry Presenter in
contact with liquids as this might cause a
short circuit, a fire, or an electric shock.
Do not use your BlackBerry Presenter in the
presence of gas fumes as it might present a
risk of fire or explosion.
Do not use or store your BlackBerry
Presenter in temperatures that exceed 167°
F (75°C) as the accessory might become hot.
Do not dispose of your BlackBerry
Presenter device in a fire as this might cause
an explosion resulting in serious injury,
death, or property loss.
Turn off your BlackBerry Presenter in
aircrafts. Using your BlackBerry Presenter
on an aircraft might affect aircraft
instrumentation, communication, and
performance; might disrupt the network;
might otherwise be dangerous to the
operation of the aircraft, its crew, and its
passengers; and might be illegal.
Tip Description
The BlackBerry Presenter is not inherently
safe and cannot be used in the presence of
explosive fumes, explosive dust, or other
explosive chemicals. Sparks in such areas
could cause an explosion or fire resulting in
serious injury, death, or damage to
property.
Information that you transmit wirelessly to
the BlackBerry Presenter might not be
secure and could be intercepted. Use
caution when transmitting information to
this accessory.
Electrical safety
Use the power accessories provided with the
BlackBerry® Presenter or any other RIM approved
charging accessories only from the type of power
source indicated on the marking label. Before using any
power supply, verify that the mains/outlet voltage
matches the input voltage rating printed on the power
supply.
Do not overload power outlets or extension cords as
this might result in a risk of fire or electric shock. To
reduce the risk of damage to the cord or the plug, pull
the plug rather than the cord when you disconnect the
charging accessory from the power outlet or extension
cord.
Protect the power cord from being walked on or
pinched, particularly at power outlets and extension
cords, and the point where the power cord connects
to the accessory. Unplug charging accessories during
lightning storms or when unused for long periods of
time.
Do not use the BlackBerry Presenter outside or in any
area exposed to the elements.
Driving safety
Do not use the BlackBerry® Presenter while driving.
Using the BlackBerry Presenter while driving could put
you and others at greater risk of an accident causing
serious injury, death, or property loss.
Interference with electronic
equipment
The BlackBerry® Presenter radio is a low power radio
transmitter and receiver. When the BlackBerry
Presenter radio is turned on, it receives and also sends
out radio frequency (RF) signals. Most modern
